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Customer Technical Support Engineer - Token ID

Visa

Rotterdam
1 dag geleden
Rotterdam
1 dag geleden
Company Description

Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

Token ID is a Visa company. 

Job Description

What’s it all about?

VISA Token ID provides comprehensive, mobile payment and tokenization solutions to their customers worldwide. VISA Token ID Customer support team is based in Rotterdam, Toronto, Bangalore and growing. We are seeking a senior Technical customer-facing Support Engineer to provide technical support and solutions to VISA Token ID customers.

You will be the technical interface between VISA Token ID customers and the product team for management and resolution of problems on our products and services, serving as an advocate for customer needs. You will work closely with Customer support Management, Development, QA, Product teams, and 3rd party product partners to ensure a superior technical support to our customers.

We are not looking for a first line support engineer but for a software engineer who will able to understand our product architecture, debug and troubleshoot our java source code and has the ability and required skills to develop his functional knowledge in the field of mobile payment and tokenization.

You must be familiar with standard software development, quality processes, support processes, methodologies, and tools, and must have a track record of very high technical competence that includes strong coding and/or scripting skills and individual technical accomplishments. You should have the passion & ability to learn new things, while never being satisfied with the status quo. Candidate should be able to travel to both remote VISA as well as customer locations (domestic and international).

What we expect of you, day to day.

  • Interface with customers via telephone, email, WebEx or Skype sessions.
  • Troubleshoot, reproduce, debug, and diagnose customer issues,
  • Provide prompt and accurate responses to customers within our SLA.
  • Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution
  • Regular and timely follow ups with customers with recommendations, workarounds, updates, and action plans
  • Document action plan and progress in case tracking systems
  • Escalate issues to management as per internally established processes and guidelines
  • Leverage internal technical expertise, including, but not limited to peers, mentors, product documentation, knowledge base, community forums, and other internal tools to provide the most effective solution to customer issues
  • Acquire the required product knowledge and stay up-to-date with product updates.
  • Build and maintain test environments and tools for troubleshooting and testing.
  • Create new internal or external knowledgebase articles/documentation to capture new learnings for reuse. Contribute to the team  product  knowledgebase
  • Deliver knowledge transfer sessions to customers and/or internal team members
  • Assist customers outside of normal business hours, if required, including weekends and holidays
  • Provide onsite support at customer locations (if required)
  • Complete comprehensive customer site profile documents ensuring the customer’s infrastructure and architecture is documented
  • Reduce/deflect Support Request volume through education and proactive engagement with customers
  • Develop strong relationship with customer and engineering teams
  • Conduct weekly, semimonthly, or monthly meetings with customers for case reviews to identify issue trends and opportunities for corrective actions
Qualifications

Thinking about careers differently...

 For this role, the key skills required are:

  • Mid-Level work experience with a Bachelors Degree or at least entry-level work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or a PhD degree.
  • BS/MS in software engineering, computer science, computer engineering, or related degree preferred or equivalent work experience.
  • Experience in Customer Support, Programing and/or QA
  • Experience in Electronic payment and/or Mobile Payment is a plus
  • Good analytical and troubleshooting skills
  • Strong software background, specifically in coding with Java or other language, with experience in web services.
  • Experience in databases (Oracle, DB2, SQL and MySQL),
  • Experience on Linux/Unix operating systems
  • Experience with application servers, including: JBOSS, Apache Tomcat and WebSphere
  • Experience in debugging and troubleshooting Java applications is key.
  • Experience of working on Large scale homogenous or heterogeneous distributed systems with high availability requirements on Virtual Machines and/or physical server clusters
  • Experience/exposure in software development lifecycle - from requirements through post-release support is essential
  • Knowledge of smart card, hardware security modules, card printers, and internet technologies, Global Platform Messaging, NFC/EMV and Mobile Payments are plus.

Customer Management

  • Ability to speak confidently and communicate clearly with the customers
  • Ability to work well with demanding customers
  • Excellent problem solving skills
  • Ability to understand urgency and sensitivity of customer cases
  • Excellent Verbal and Written communication skills

Additional Information

Travel Requirements:

  • This position requires the incumbent to travel for work 20 to 40 % of the time depending on work location. Most Canadian clients are based in Toronto. 
  • Employees can work remotely

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

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E & I Technician

Chemours

Dordrecht
1 dag geleden
Dordrecht
1 dag geleden
Chemours is op zoek naar een *E&I Technicus* om ons groeiende maintenance afdelingsteam te versterken! In je functie zal je direct rapporteren aan de Line Supervisor op onze *locatie te Dordrecht*.
Heb je een diploma in Elektrotechniek of Meet- en Regeltechniek, ervaring in de chemische industrie én de ambitie om E&I-expert te worden? Ontdek wat werken bij een wereldleider in de chemie voor jou kan betekenen.
*Zo dagen we jou uit en houden we je scherp*
We zetten de wetenschap aan het werk door duurzame oplossingen te creëren die het leven van mensen – waar ook ter wereld – beter, veiliger en gezonder maken. Werken als E&I Technicus op onze productielocatie betekent werken met apparatuur in de breedste zin van het woord. Met een erfenis van ruim 200 jaar verdiep jij je in alle facetten van het vak: je werkt zowel met bewezen methodes als met de nieuwste technieken in de chemie. Je bent zelf verantwoordelijk voor je taken en krijgt de vrijheid om je eigen keuzes te maken.
*Chemie is onze passie – aan de slag als E&I Technicus*
Na een uitgebreide inwerkperiode, waarin je kennismaakt met onze business, installaties en processen, werk je samen met het team aan het onderhouden, monteren en testen van onze procesinstallaties en equipment. Dit doe je zowel preventief als correctief. Zo word je de expert in het lokaliseren, beoordelen en oplossen van storingen aan onze besturingssystemen, meet- en regelsystemen en elektro-installaties. Belangrijk hierbij is dat je altijd rekening houdt met de geldende veiligheidsregels.
*Je geeft je rol o.a. vorm door het:*
uitvoeren van controles, inspecties en periodieke reparaties en vervangingen in je eigen vakgebied;
doen van verbetervoorstellen voor het optimaliseren van de veiligheid, performance, kosten en levensduur van onze procesinstallaties en equipment;
oplossen van gemelde storingen door PLC- en DCS-systemen te observeren.
We Are Living Chemistry: jij ook als E&I Technicus?
We willen altijd veilig en duurzaam werken. Daarom zoeken we technici die veiligheid prioriteit geven, accuraat te werk gaan en probleemoplossend denken. Je bent communicatief sterk, hebt een prettige manier van samenwerken en bent goed in de Engelse taal, zowel mondeling als schriftelijk. Werken onder druk kun je uitstekend. Daarnaast ben je nieuwsgierig en gedreven, en volg je technische ontwikkelingen op de voet.
*Daar horen de volgende kwalificaties bij:*
* Een afgeronde mbo-opleiding niveau 4 (of 3) in Elektrotechniek, Energietechniek of Meet- en Regeltechniek
* Enkele jaren ervaring in de chemische industrie
* Verstand van geautomatiseerde besturingssystemen
* Kennis van installatie- en veiligheidsvoorschriften
* Bij voorkeur aanvullende certificaten op het gebied van meet- en regeltechniek
*Dit betekent werken bij Chemours*
In Dordrecht werken zo’n 500 ambitieuze mensen die samen het verschil maken voor onze klanten. Daar kun jij als E&I Technicus onderdeel van uitmaken. Je kunt jezelf ontwikkelen dankzij onze jarenlange ervaring en de expertise, uitgebreide vakkennis en frisse ideeën van onze mensen. We stimuleren creativiteit en ondersteunen je ondernemersgeest met aantrekkelijke arbeidsvoorwaarden en mooie doorgroeimogelijkheden.
Dat we ongedwongen met elkaar omgaan, betekent niet dat we onze verantwoordelijkheid vergeten: we zijn serieus in wat we doen en combineren dit met een werkomgeving waarin jij jezelf continu kunt blijven ontwikkelen. We bieden je functiegerichte opleidingen, cursussen en certificaten, en laten je kennismaken met externe partners die on-site hun kennis delen. Zo kun jij de dingen die je moet doen ook daadwerkelijk goed doen.
We zijn vereerd om voor 2019-2020¬-ons tweede jaar op rij te worden uitgeroepen tot "Great Place to Work-Certified Company".
*Dit vullen we aan met:*
* Een bovengemiddeld salaris, volgens de cao Chemours
* Uitstekende aanvullende voorwaarden, waaronder een 13e maand, reiskostenvergoeding, 33 vakantiedagen en een bijdrage aan je ziektekostenverzekering
* Teambuildingmogelijkheden, waaronder een actieve personeelsvereniging, jaarmarkt en teamevents op jouw afdeling
*Wil jij samen met ons aan de voorhoede staan van chemie?*
We streven naar duurzaamheid in onze visie, onze business en jouw toekomst. Ontdek hoe jouw loopbaan bij Chemours eruit kan zien. Wij maken graag kennis met je: solliciteer direct.
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Technical Team Lead

Coolblue

Rotterdam, ZH
Vandaag
Rotterdam, ZH
Vandaag
You coach, lead and help a development team to build software that will give our colleagues and customers a big smile.
What does a Technical Team Lead at Coolblue do?
At Coolblue, we build almost all of our software ourselves. For instance the website, mobile apps, but also the majority of all applications used by our colleagues. As a team lead you help your team to get a little better every day. You challenge your team to come up with good ideas and to innovate further. As a Technical / Development team lead you help your team to advance in the technical field but also in their personal development. You provide a safe environment where everyone can give each other feedback. This way, the team and the applications we build become a little better every day. Because we build almost all our applications ourselves, we are looking for team leaders who can for instance work well with PHP, JavaScript, C # or Kotlin /Swift. Do you get energy from developing beautiful, cost-efficient software and helping your colleagues become a little better every day? Then this is the role for you. Would you also like to become a Technical Team lead at Coolblue? Read below to see if you fit the profile.
You enjoy doing this
  • Coaching, done by reviewing code, programming pairing and holding development meetings regularly.
  • Impact strategic decisions by providing technical and non-technical guidance to your team and working with the Product Owner.
  • Ensuring that software and website can meet the constantly changing and growing needs of Coolblue. For example, we have a fully automated CI / CD pipeline and we do about 500 deployments per day.
  • Every day is different, and every day is a little bit better.
  • Assisting team members by defining and following a clear growth path and helping them achieve this.
  • Collaborate with the scrum master to improve daily team performance.
You recognize yourself in the following
  • You have a technical Bachelor or Master in for example Computer Science.
  • You have at least 2 years of experience as a Team Leader and previously worked as a developer for several years.
  • You have experience with giving feedback, motivating and coaching developers with their technical and soft skills.
  • You have strong communication skills and are able to explain the right technical decisions to technical and non-technical colleagues.
  • You ensure good code by applying the Solid principles, unit testing and TDD / DDD, among other things.
  • You feel at home in an Agile environment. You are used to working with Scrum or Kanban.
  • You are strong in software development in: C#, PhP, Swift, Kotlin or Javascript. 
  • You are fluent in English.
This is what you’re looking for in a job
  • Working together in an international environment with colleagues from the Netherlands, Belgium, Spain, Brazil, Mexico, and Italy, among others. 
  • Room for new initiatives and ideas. We’re always open to those, whether you’ve been with us for a week, a month, or a year.
  • Relocation assistance: from A to Z 
  • An extraordinarily good work environment with colleagues who make you happy, epic (digital) Coolblue parties, pub quizzes and other activities.
  • Over 30 courses in our Coolblue University to get a bit better every day.
  • Travel allowance and a retirement plan.
  • 25 leave days. As long as you promise to come back.
  • A discount on all our products.
  • A picture-perfect office at a great location. You could crawl to work from Rotterdam Central Station. Though we recommend just walking for 2 minutes.
  • At this moment we all work from home. Of Course we help you creating the best home-office possible. Including desk chair, laptop and blue garlands.
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Technical and Operations Analyst - Riwal Dordrecht

Riwal Hoogwerkers B.V.

Dordrecht, ZH
30+ dagen geleden
Dordrecht, ZH
30+ dagen geleden
Technical and Operations Analyst - Vacancy Riwal Share Share this page Technical and Operations Analyst - Riwal Dordrecht HQ Dordrecht, The Netherlands Play an important role in continuous improvement of our group and our results across a dynamic global landscape. Take Riwal to new heights: Work at the heart of an international leader to enable the best results with your focus on Continuous Improvement in Operations that makes a real customer difference. Technical and Operations Analyst, Riwal Dordrecht International Head Office Dordrecht, the Netherlands 40 hrs per week Riwal operates in a competitive environment and our customers expect high levels of safety, availability, customer service and on-time delivery. Your mission in this role, as part of the Group Operations team, is to report and analyze the operational performance and identify actions to improve our results. Tasks and Responsibilities: Gather information from the different countries; Identify process improvement opportunities; Control and report the composition and size of the fleet and fleet movements; Assist in Forecasting & Budgeting Fleet allocation process; Prepare ad hoc analyses for Operations Team; Create a monthly Technical KPI set and coordinate the monthly KPI process; Report on Group Operations data (Fleet/Operational/Technical) to different stakeholders; Manage, control & improve Fleet/Operations Master data; Assist the Technical Specialists in managing the Field Service Bulletins and warranty overviews; Assist Technical specialists in quantitative and qualitative research; Weekly update the Group Technical Team and advise on improvement; Monthly report the Technical KPI set to the Technical Managers of the countries; Chairing the monthly technical performance meetings. Your personality makes the difference This is a role that combines serious analysis and measurement skills with a good sense of structure. We can teach you the technical specifics of our industry, it’s more important that you are a flexible thinker and rapid learner who can solve complex problems. You should also bring the following attributes: Bsc or higher in technology, accounting or data management or similar working level with 2-4 years relevant working experience; Willingness to learn fleet management and affinity with machines; Knowledge and experience with developing reporting is preferred; Excellent language skills in English and preferably one other European language (written and spoken); Excellent command of MS Office applications, especially Excel; Willing to work in an international network organization; Willing to travel as required. An organization that is committed to its employees To join Riwal is to become part of a dynamic team where you can make a real difference to the bottom line. You will work within a friendly and open culture. Additionally, you will benefit from: Competitive compensation, laptop & mobile; Becoming part of a diverse and international team; Pension with only 1% contribution; Attractive bonus plan; 29 days of holiday and a holiday allowance of 8% paid in May; Full access to our Riwal Academy, starting with a nice onboarding program. We look forward to hear from you Please contact Amber van Westen, HR Advisor at Riwal Holding Group for further information at (+316 53100662). To apply, please follow the application link. About Riwal Riwal is an international company specialized in the rental and sales of aerial work platforms and related machinery. Riwal generates revenues of over € 265 million while operating a fleet of 20.000 rental units and employing 2.500 people across 16 countries (in Europe, Middle East, India and Kazakhstan). Riwal was founded in 1968 and has experienced strong international growth over the last 10 years, to become one of the largest privately held companies in the industry. Any questions about this vacancy? Contact our HR Advisor: Amber van Westen Call: +31 (0)6 53 10 0662 Selection Process Would you like additional information? Please contact Amber van Westen, HR Advisor at Riwal Holding Group for further information at (+316 53100662). You can also apply right away via the button.
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Technicus Projecten

Stork Technical Services - Stork Asset Integrity Management

Rotterdam, ZH
6 dagen geleden
Rotterdam, ZH
6 dagen geleden
Technicus Projecten Technicus Projecten Technicus Projecten Functiegroep Elektrotechnisch Uitvoerend Opleidingsniveau Beroeps Onderwijs Middelbaar (MBO) Locatie Rotterdam Interesse Of deel Print deze pagina Technicus Projecten Functieomschrijving Als Technicus bij Stork ga je werken aan diverse grote maar ook kleine projecten op diverse locaties bij onze klanten in de industrie. Je komt te werken in een hecht, enthousiast en ervaren team waarin je veel nieuwe vaardigheden kunt opdoen. Wij zijn ook erg benieuwd welke skills jij ons kunt bijbrengen! Binnen deze diverse maar ook zeker uitdagende projecten ga je voornamelijk testen, inspecteren, repareren en monteren van specialistische installaties op het gebied van elektrotechniek en instrumentatie. Behalve dat je een technisch specialist bent die zelfstandig de werkzaamheden kan doen, ben je ook verantwoordelijk voor het realiseren van goede klantrelaties bij onze opdrachtgevers in de wind, olie & gas, natte infra en offshore industrie. Een veelzijdige baan dus met verantwoordelijkheden. Uiteraard heb je genoeg Stork collega's waarmee jij je ervaring kunt delen en plezier uit je werk kan halen. Als Technicus Projecten ga jij o.a: Zelfstandig installeren, testen en inbedrijfstellen van complexe elektrotechnische systemen, apparatuur en installaties conform werkopdracht; Adviezen geven en reparatievoorstellen doen aan de opdrachtgever, inschakelen van (in- en externe) specialisten; Toezien op inspecties, keuringen, metingen en beproevingen en bewaken van de voortgang. Functie-eisen Wat neem jij mee als Technicus Projecten: Afgeronde mbo niveau 4 opleiding Elektrotechniek (aangevuld met vakgerichte opleidingen en/of cursussen); Werkervaring als Monteur E&I of Technicus E&I in industriële projecten; Kennis van montagemethoden en uitvoering, meet- en regeltechnieken, inregelen instrumentatie en logica schema’s en besturingstechniek. ATEX is bij jou bekend en je kunt technische tekeningen lezen en begrijpen. Arbeidsvoorwaarden Wat kunnen wij bieden? Een bruto maandsalaris tussen de € 2700,- en € 4200,- o.b.v. 40 uur per week; 40-urige werkweek; 40 vakantiedagen: 27 vakantiedagen + 13 ADV dagen o.b.v. een fulltime dienstverband; Zowel vakinhoudelijke als persoonlijke trainingen; Pensioenregeling PME Metalektro; Een breed pakket aan extra voordelen zoals onze diverse collectiviteitskortingen op bijv. verzekeringen, jaarlijkse belastingvriendelijke aankopen, diverse sportieve en gezonde initiatieven; Jaarcontract met uitzicht op een vaste aanstelling. Maar Stork beloont niet alleen in geld. Wij vinden het belangrijk dat jij alle mogelijkheid krijgt om binnen de organisatie te werken aan jouw persoonlijke en professionele ontwikkeling. De techniek staat immers ook geen dag stil. Locatie: Rotterdam Bedrijfsinformatie We keep assets running. Stork, a Fluor Company, is een toonaangevende leverancier van volledig geïntegreerde oplossingen voor operations, maintenance, modification en asset integrity. Wereldwijd werken 17000 werknemers waarvan ruim 2500 in Nederland aan innovatieve en duurzame projecten. Contact Wil jij ook bij Stork肯aan de slag als Technicus Projecten? Solliciteer dan direct. Wil je eerst meer weten? WhatsApp, bel op 0620514192 of mail via eren.yasemin@stork.com Een (persoonlijkheids)test en screening maken mogelijk onderdeel uit van het selectietraject. Acquisitie wordt niet op prijs gesteld. Aan het zonder opdracht voorstellen van kandidaten kunnen geen rechten c.q. verplichtingen worden ontleend. Corporate Recruiter Eren Yasemin +31 6 20 51 41 92 Gerelateerde vacatures Elektrotechnisch Uitvoerend
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Service Technicus W

Kracht Recruitment

Delft, ZH
3 dagen geleden
Delft, ZH
3 dagen geleden

Voor onze opdrachtgever zijn wij op zoek naar een Service Technicus W die een goede hands-on mentaliteit heeft en enthousiast wordt van uitdagende service-projecten. Spreekt jou dit aan?

Onze relatie is een installateur die werkt voor meerdere grote opdrachtgevers door heel Nederland. Dit installatiebedrijf is actief binnen complexe utilitaire projecten waarvoor de service afdeling het onderhoud verricht. Het bedrijf is een specialist die haar opdrachtgever volledig ontzorgt op het gebied van installatietechniek. Ze hebben ruime kennis van de nieuwste technieken en aanverwante nieuwe ontwikkelingen in de installatietechniek. Het bedrijf zorgt er voor dat elk service-project zo optimaal mogelijk verloopt waarbij de klant altijd voorop staat. Er heerst binnen dit bedrijf een informele en open cultuur waardoor jouw ideeën altijd serieus bekeken zullen worden en waar jouw stem ook echt bijdraagt. Door de groei die het bedrijf doormaakt zijn zij op zoek naar een nieuwe Service Technicus W.


Functiebeschrijving

In deze rol als Service Technicus werk jij vaak zelfstandig en heb jij kennis van verschillende systemen en gebouwgebonden W-installaties. Deze taken zullen onder andere naar voren komen:

  • Bij klanten ben je het aanspreekpunt en lost installatieproblemen en storingen op;
  • Het uitvoeren van testen en het in bedrijf stellen;
  • Voorkomen en/of oplossen van storingen bij W technische installaties;
  • Het informeren en afstemmen met de klant;
  • Meedraaien in storingsdiensten.

Functie-eisen

Onze opdrachtgever werkt zeer klantgericht en daarom zoeken zij dan ook een klantgerichte technicus die gespecialiseerd is binnen de werktuigbouwkundige installaties. Verder wordt het volgende van jou verwacht:

  • Je beschikt over een diploma in de richting van werktuigbouwkunde en/of installatietechniek;
  • Een aantal jaren ervaring in een vergelijkbare functie;
  • Je stelt de klant altijd voorop en bent behulpzaam;
  • Kan goed omgaan met veranderingen en werkt nauwkeurig;
  • Een goede beheersing van de Nederlandse taal en beschikt over een rijbewijs B;

Arbeidsvoorwaarden

Je gaat als Service Technicus W aan de slag bij een leuke opdrachtgever in een rol waar jij veel vrijheid mag ervaren. Je zal beschikking krijgen over jouw eigen werk auto/bus uitgerust met het beste gereedschap en werken aan mooie utilitaire projecten. Verder mag jij de volgende arbeidsvoorwaarden verwachten:

  • Een salaris tussen €3.000,- en €3.800,- bruto per maand aan de hand van jouw werkervaring;
  • Beschikking over jouw eigen bus/auto met het nieuwste gereedschap;
  • Mogelijkheden voor een telefoon en/of laptop van de zaak;
  • Een goede pensioenregeling;
  • 25 vakantiedagen en 13 adv-dagen;
  • Maximale reiskostenvergoeding.

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Technical Implementation and Support Consultant

TransFollow BV

Nootdorp, ZH
30+ dagen geleden
Nootdorp, ZH
30+ dagen geleden
Technical Implementation and Support Consultant Nootdorp / Amsterdam • Fulltime Technical Implementation and Support Consultant About TransFollow TransFollow is the standard for the digital consignment note and one of the most innovative developments in the logistic sector at present. TransFollow offers shippers, carriers and receivers more control and visibility over their logistic processes. Any supply chain partner can connect to the TransFollow platform, exchanging data via their own inhouse software solutions. Pick-up and deliveries are signed for digitally and the status of the shipment can be followed. TransFollow cooperates closely with (inter)national transport and logistics branch organizations. Distributors in the various countries in combination with software solution providers that integrated TransFollow into their software, are important partners and stakeholders. The Position The Technical Implementation and Support Consultant (TISC) is part of the TransFollow Implementation and Support Team. He ensures that (potential) distributors such as TMS / WMS / FMS suppliers, of proprietary software systems of the end users of the platform are supported and guided in the efficient integration and connection of their systems at the TransFollow platform. The TIC maintains contacts with technical specialists at the parties, provides training, checks and supervises the implementations, both initially and at changes, and certifies the implementations. In addition, the TIC informs the parties about (imminent) changes as a result of TransFollow release management and provides solutions for problems related to links with software and supports the implementation of technical improvements. In addition, the TIC supports the Regional Sales Representative in giving demonstrations and is, together with the Regional Sales Representative, responsible for retrieving feedback, requirements and wishes from the (local) market, this for the benefit of the Product Owner. Main Responsibilities Your main responsibilities are: Managing 1st and 2nd level support to customers; Defining prioritization and level of urgency; Supervising software distributors and end users (both technical and process-based) who want to realize a connection to the platform; Maintains contacts with technical specialists at software distributors / end users and provides solicited and unsolicited advices on the implementation; Having extensive knowledge about the API of the platform and maintaining the (technical) documentation of the API and all related manuals, reference documentation and examples; Providing access to the various pre-production systems to integrators whilst integrating and provides acces to the production systems when they have demonstrated a correct and safe API implementation; Assessing API implementations for accuracy and safety and informs the relevant sales representatives of the country organizations; Supporting deployed applications and servers and services hosted in AWS infrastructure; Communicating with sales representatives regarding integration status and certification, reports business activities and informs in case of improper; Monitoring integrators when there is suspicion of an improper API implementation; What is your profile? You are a team player and a networker You have a quality and result orientated mindset You are good at planning and organizing Bachelor level of working and thinking Experience (3 years) as a technical consultant, preferably in the transport sector You have all the technical insights of : REST API / HTTP / JSON SQL, Java Android Knowledge and experience with AWS domain and Golang, administration and management is an advantage. Knowledge and experience with a reporting tool is an advantage English, Dutch (is an advantage) and a second European language is an advantage. What do we have to offer you? A salary in line with market standards and good secondary employment conditions A work environment with many opportunities A small but very professional development team A work environment where working hours can be adapted to your private situation. Do you want to receive more information, please contact Hans Lip at hlip@TransFollow.org . We look forward to hearing from you! Please do not make use of this vacancy as an acquisition opportunity.
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Laboratory Technician Cell Biology

Dümmen Orange The Netherlands B.V.

De Lier, ZH
Vandaag
De Lier, ZH
Vandaag

Dümmen Orange is the world’s largest breeder and propagator of cut flowers, bulbs, tropical plants, pot plants, bedding plants and perennials. For our Research & Development department, section Cell Biology & Tissue Culture, in De Lier we are looking for a Laboratory Technician Cell Biology.
Job objective
Our organization grows and flourishes. This results in a fast-changing and, therefore, challenging environment.

As Laboratory Technician you will actively participate in routine Tissue Culture activities within our Technology Application domain. The position offers exposure to the state-of-the-art cell biology and tissue culture technologies applied to a wide variety of ornamental crops in a competitive and dynamic environment. You will actively take part in a young and dynamic team; good communication skills and team-player mentality are valued in all our lab personnel. The reporting line is directed to Team Lead In Vitro.

Your tasks and responsibilities
You will have the following responsibilities and will perform the associated tasks to fulfil them:
•    Efficient and timely execution of routine activities like media preparation, multiplication and maintenance of stock plants, shipment etc;
•    Take part in processing different running projects e.g. embryo rescue, meristem culture, organogenesis;
•    Following process guidelines to achieve the best quality;
•    Assisting with Protocol applications and process execution;
•    Verbal and written report on progress;
•    Initiation of diagnostic testing by preparing and sending samples to diagnostic laboratory;
•    Supporting the Technology Application team with planning, organization, communication and administration.
Your profile
•    Vocational (or B.Sc.) degree in Life Sciences and/or Laboratory applications;
•    Proven experience with several of the techniques described above. Plant tissue culture experience is a plus;
•    Excellent interpersonal and communication skills;
•    Team player mentality;
•    Excellent command of the Dutch and English language.
We offer
Dümmen Orange has great global ambitions. Innovation, technology and quality are high priorities. This results in a challenging working environment in which you can develop yourself. Dümmen Orange offers its employees plenty of room for personal growth and development. We have an informal and easy accessible working environment in which cooperation is very important.
Dümmen Orange  
Dümmen Orange is the world’s largest breeder and propagator of flowers and plants. Its annual turnover is about 350 million euro. The company employs over 7.300 employees worldwide. In addition to a large marketing and sales network, Dümmen Orange has a diversified network of specialized production sites. The key to Dümmen Orange’s success is a broad and deep product range, supported by a global supply chain. The company embraces its social responsibilities and invests in the health, safety and personal development of its staff.

Your application
Click on the button below to apply for this job. If you have questions about the job, you can contact Mehdi Massoumi (Team lead In Vitro), via +31 174 540 100.   

Acquisition with reference to this advertisement will not be appreciated.

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Technical Consultant

Mendix

Rotterdam
2 dagen geleden
Rotterdam
2 dagen geleden
Mendix is on a mission to enable anyone in any organization – from the marketing coordinator to the software developer to the CEO – to create things that are transformational for their company.  We are fundamentally reinventing the way applications are created and we’re reinventing the future of software development.  Sounds ambitious, right?  We agree.

Not to brag, but nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications.  Thousands of our customers use our platform to delight their clients and empower their employees. It’s no surprise that we’re a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $21 billion by 2022.  Ok, maybe we did want to brag a little.  But we’re proud of what we’ve accomplished…and…we’re humble enough to admit that we need you to make us even more effective.

Do you want to play an intrinsic part in the development process using the Mendix platform?  Does helping our customers and partners be successful motivate you? Are you interested to work with extremely talented folks in all facets of business innovation?

We are hiring highly motivated Dutch Speaking Technical Consultants with client engagement and custom software development experience, particularly using the agile methodology. As a Technical Consultant, you will lead high-end business solutions for our key customers based in the Netherlands.  You will be responsible for the preparation and execution of multiple phases; through project planning, development and successful customer adoption. Communication throughout the project is crucial - you will be the "go-to" person for management updates to the customers, partners and within Mendix. You will play a valuable role in influencing the success of Mendix technology implementations and driving adoption of our methodology as you work with our customers and partners.
#LI-AC1
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Technical Support Engineer (2e-lijn)

Nsecure

Barendrecht, ZH
13 dagen geleden
Barendrecht, ZH
13 dagen geleden
Technical Support Engineer (2e-lijn) Performance & Maintenance Barendrecht, Nederland Technical Support Engineer (2e-lijn) Technical Support Engineer (2e-lijn) Omschrijving "Voor het kloppende hart van onze organisatie zoeken wij een ambitieuze 2e-lijns Technical Support Engineer. De Nsecure Servicedesk is het aanspreekpunt voor incident management en changes. Waarmee wij medeverantwoordelijk zijn voor de continuïteit van de dienstverlening bij onze klanten. Je monitort de performance van de beveiligingssystemen en bent in staat om snel analyses te maken om cruciale incidenten remote op te lossen. Werken in een leuk hecht team en voldoende mogelijkheden voor persoonlijke ontwikkeling”. Jouw rol als Technical Support Engineer Als Technical Support Engineer werk je binnen de Customer Support waar je dagelijkse werkzaamheden bestaan uit het onderzoeken en herstellen van incidenten en het beantwoorden van functionele klantenvragen. In deze functie bedien je een vaste groep klanten binnen jouw portfolio waarin jouw technische expertise centraal staat. Dit doe je in een leuk team, waarbij een goede samenwerking centraal staat. Een greep uit jouw werkzaamheden: Technisch ondersteunen/analyseren bij incident- en probleemmangement Technische incidenten realtime detecteren en remote oplossen; Data-analyse en verslaglegging richting jouw interne en externe klant; Ondersteunen bij gebruikersvragen op het gebied van applicaties. Wij zijn Nsecure Nsecure beheerst de kunst van uitgebalanceerde toegangscontrole en security management. Daarmee lopen we voorop in de branche, ook als werkgever. Onze mensen zijn ondernemende en innovatieve topspecialisten (in wording) met het ontzorgen van opdrachtgevers in de genen. Samen creëren we steeds de juiste balans tussen veiligheid en gastvrijheid. Door onze regie en door goed te luisteren krijgen onze opdrachtgevers betere grip op de continuïteit en compliancy van hun bedrijfsvoering. Onze oplossingen zijn nooit standaard, maar een uniek staaltje kunst dat naadloos past bij de klant. We overtreffen graag de verwachtingen. Dat is de kunst van controle. Nsecure is een snelgroeiende marktleider in toegangsverlening en veiligheid. We behoren, met momenteel 140 fte, tot de beste werkgevers in de branche. We besteden veel aandacht aan het up-to-date houden van de kennis en vaardigheden van onze mensen. We werken voor de top-500 bedrijven zoals banken, luchthavens, verzekeraars en grote industriële complexen: organisaties met ingewikkelde toegankelijkheids- en veiligheidsvraagstukken. Vereisten Wij bieden Bij Nsecure leg je veel energie in je werk en neem je het heft in eigen hand: wij kennen een familiaire werkomgeving met een niet-hiërarchische cultuur waar ondernemerschap en lef worden aangemoedigd. Je krijgt alle vrijheid in je werk en handelen. Ons moderne, open kantoor met flexplekken is multifunctioneel èn gezellig: we hebben ook een eigen café/restaurant met pooltafel. Samenwerken en plezier staan bij ons centraal! Een marktconform salaris op basis van ervaring en opleiding 28 vakantiedagen + mogelijkheid tot bijkopen Een goede pensioenregeling en collectiviteitskortingen Vers fruit en gezellige vrijdagmiddagborrels in ons moderne restaurant Gezellige personeelsuitjes en jaarlijkse feesten Laptop en telefoon Een uitdagende, inspirerende omgeving met voldoende ontwikkelmogelijkheden Een parttime dienstverband behoort tot de mogelijkheden Dit neem jij mee Je hebt ervaring binnen een Servicedesk en/of technische beveiligingssystemen en kan goed schakelen tussen verschillende systemen. Je voelt je thuis in een informele, dynamische omgeving en wordt blij van contact met mensen! Je bent in staat om veelzijdig telefonisch contact te hebben en zet graag dat stapje extra om de verwachtingen van je klant te overtreffen! Daarnaast werk je nauwkeurig, efficiënt en ben je klantvriendelijk voor zowel je interne als externe klanten. Dit staat op je cv: MBO+ werk- en denk niveau; Tussen de 2 en 5 jaar relevante werkervaring (Support Engineer of een Field Engineer met ambitie die toe is aan zijn 2e of 3e stap worden aangemoedigd te solliciteren); Analytisch vermogen; Communicatief vaardig in woord en schrift; Je kunt zelfstandig en gestructureerd werken en bent betrouwbaar en integer; Kennis en kunde van veiligheid, beveiligingstechnologieën is een pre; ITIL foundation is nice to have. Interesse? Wij nodigen je graag uit voor een kop koffie/thee om verder te praten over deze functie en de mogelijkheden binnen Nsecure. Voor meer informatie kun je contact opnemen met de HR afdeling (Claske Niehof). Telefoonnummer 088-1239000. Om werkzaam te kunnen zijn bij Nsecure dien je een ‘Verklaring omtrent gedrag’ te overleggen.

Geplaatst op

1 dag geleden

Beschrijving

Company Description

Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

Token ID is a Visa company. 

Job Description

What’s it all about?

VISA Token ID provides comprehensive, mobile payment and tokenization solutions to their customers worldwide. VISA Token ID Customer support team is based in Rotterdam, Toronto, Bangalore and growing. We are seeking a senior Technical customer-facing Support Engineer to provide technical support and solutions to VISA Token ID customers.

You will be the technical interface between VISA Token ID customers and the product team for management and resolution of problems on our products and services, serving as an advocate for customer needs. You will work closely with Customer support Management, Development, QA, Product teams, and 3rd party product partners to ensure a superior technical support to our customers.

We are not looking for a first line support engineer but for a software engineer who will able to understand our product architecture, debug and troubleshoot our java source code and has the ability and required skills to develop his functional knowledge in the field of mobile payment and tokenization.

You must be familiar with standard software development, quality processes, support processes, methodologies, and tools, and must have a track record of very high technical competence that includes strong coding and/or scripting skills and individual technical accomplishments. You should have the passion & ability to learn new things, while never being satisfied with the status quo. Candidate should be able to travel to both remote VISA as well as customer locations (domestic and international).

What we expect of you, day to day.

  • Interface with customers via telephone, email, WebEx or Skype sessions.
  • Troubleshoot, reproduce, debug, and diagnose customer issues,
  • Provide prompt and accurate responses to customers within our SLA.
  • Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution
  • Regular and timely follow ups with customers with recommendations, workarounds, updates, and action plans
  • Document action plan and progress in case tracking systems
  • Escalate issues to management as per internally established processes and guidelines
  • Leverage internal technical expertise, including, but not limited to peers, mentors, product documentation, knowledge base, community forums, and other internal tools to provide the most effective solution to customer issues
  • Acquire the required product knowledge and stay up-to-date with product updates.
  • Build and maintain test environments and tools for troubleshooting and testing.
  • Create new internal or external knowledgebase articles/documentation to capture new learnings for reuse. Contribute to the team  product  knowledgebase
  • Deliver knowledge transfer sessions to customers and/or internal team members
  • Assist customers outside of normal business hours, if required, including weekends and holidays
  • Provide onsite support at customer locations (if required)
  • Complete comprehensive customer site profile documents ensuring the customer’s infrastructure and architecture is documented
  • Reduce/deflect Support Request volume through education and proactive engagement with customers
  • Develop strong relationship with customer and engineering teams
  • Conduct weekly, semimonthly, or monthly meetings with customers for case reviews to identify issue trends and opportunities for corrective actions
Qualifications

Thinking about careers differently...

 For this role, the key skills required are:

  • Mid-Level work experience with a Bachelors Degree or at least entry-level work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or a PhD degree.
  • BS/MS in software engineering, computer science, computer engineering, or related degree preferred or equivalent work experience.
  • Experience in Customer Support, Programing and/or QA
  • Experience in Electronic payment and/or Mobile Payment is a plus
  • Good analytical and troubleshooting skills
  • Strong software background, specifically in coding with Java or other language, with experience in web services.
  • Experience in databases (Oracle, DB2, SQL and MySQL),
  • Experience on Linux/Unix operating systems
  • Experience with application servers, including: JBOSS, Apache Tomcat and WebSphere
  • Experience in debugging and troubleshooting Java applications is key.
  • Experience of working on Large scale homogenous or heterogeneous distributed systems with high availability requirements on Virtual Machines and/or physical server clusters
  • Experience/exposure in software development lifecycle - from requirements through post-release support is essential
  • Knowledge of smart card, hardware security modules, card printers, and internet technologies, Global Platform Messaging, NFC/EMV and Mobile Payments are plus.

Customer Management

  • Ability to speak confidently and communicate clearly with the customers
  • Ability to work well with demanding customers
  • Excellent problem solving skills
  • Ability to understand urgency and sensitivity of customer cases
  • Excellent Verbal and Written communication skills


Additional Information

Travel Requirements:

  • This position requires the incumbent to travel for work 20 to 40 % of the time depending on work location. Most Canadian clients are based in Toronto. 
  • Employees can work remotely

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

Source: Visa