Customer Technical Support Engineer - Token ID
Visa
RotterdamFascinated by the future and captivated by technology?
Smart, driven and want to make a difference in the world?
You’ll fit right in.
Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.
Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.
So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.
Token ID is a Visa company.
Job DescriptionWhat’s it all about?
VISA Token ID provides comprehensive, mobile payment and tokenization solutions to their customers worldwide. VISA Token ID Customer support team is based in Rotterdam, Toronto, Bangalore and growing. We are seeking a senior Technical customer-facing Support Engineer to provide technical support and solutions to VISA Token ID customers.
You will be the technical interface between VISA Token ID customers and the product team for management and resolution of problems on our products and services, serving as an advocate for customer needs. You will work closely with Customer support Management, Development, QA, Product teams, and 3rd party product partners to ensure a superior technical support to our customers.
We are not looking for a first line support engineer but for a software engineer who will able to understand our product architecture, debug and troubleshoot our java source code and has the ability and required skills to develop his functional knowledge in the field of mobile payment and tokenization.
You must be familiar with standard software development, quality processes, support processes, methodologies, and tools, and must have a track record of very high technical competence that includes strong coding and/or scripting skills and individual technical accomplishments. You should have the passion & ability to learn new things, while never being satisfied with the status quo. Candidate should be able to travel to both remote VISA as well as customer locations (domestic and international).
What we expect of you, day to day.
- Interface with customers via telephone, email, WebEx or Skype sessions.
- Troubleshoot, reproduce, debug, and diagnose customer issues,
- Provide prompt and accurate responses to customers within our SLA.
- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution
- Regular and timely follow ups with customers with recommendations, workarounds, updates, and action plans
- Document action plan and progress in case tracking systems
- Escalate issues to management as per internally established processes and guidelines
- Leverage internal technical expertise, including, but not limited to peers, mentors, product documentation, knowledge base, community forums, and other internal tools to provide the most effective solution to customer issues
- Acquire the required product knowledge and stay up-to-date with product updates.
- Build and maintain test environments and tools for troubleshooting and testing.
- Create new internal or external knowledgebase articles/documentation to capture new learnings for reuse. Contribute to the team product knowledgebase
- Deliver knowledge transfer sessions to customers and/or internal team members
- Assist customers outside of normal business hours, if required, including weekends and holidays
- Provide onsite support at customer locations (if required)
- Complete comprehensive customer site profile documents ensuring the customer’s infrastructure and architecture is documented
- Reduce/deflect Support Request volume through education and proactive engagement with customers
- Develop strong relationship with customer and engineering teams
- Conduct weekly, semimonthly, or monthly meetings with customers for case reviews to identify issue trends and opportunities for corrective actions
Thinking about careers differently...
For this role, the key skills required are:
- Mid-Level work experience with a Bachelors Degree or at least entry-level work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or a PhD degree.
- BS/MS in software engineering, computer science, computer engineering, or related degree preferred or equivalent work experience.
- Experience in Customer Support, Programing and/or QA
- Experience in Electronic payment and/or Mobile Payment is a plus
- Good analytical and troubleshooting skills
- Strong software background, specifically in coding with Java or other language, with experience in web services.
- Experience in databases (Oracle, DB2, SQL and MySQL),
- Experience on Linux/Unix operating systems
- Experience with application servers, including: JBOSS, Apache Tomcat and WebSphere
- Experience in debugging and troubleshooting Java applications is key.
- Experience of working on Large scale homogenous or heterogeneous distributed systems with high availability requirements on Virtual Machines and/or physical server clusters
- Experience/exposure in software development lifecycle - from requirements through post-release support is essential
- Knowledge of smart card, hardware security modules, card printers, and internet technologies, Global Platform Messaging, NFC/EMV and Mobile Payments are plus.
Customer Management
- Ability to speak confidently and communicate clearly with the customers
- Ability to work well with demanding customers
- Excellent problem solving skills
- Ability to understand urgency and sensitivity of customer cases
- Excellent Verbal and Written communication skills
Additional Information
Travel Requirements:
- This position requires the incumbent to travel for work 20 to 40 % of the time depending on work location. Most Canadian clients are based in Toronto.
Employees can work remotely
Think you have what it takes?
If you are interested in a career that will challenge and inspire you – we’d love to hear from you!
Diversity & Inclusion
Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.
By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.
E & I Technician
Chemours
DordrechtHeb je een diploma in Elektrotechniek of Meet- en Regeltechniek, ervaring in de chemische industrie én de ambitie om E&I-expert te worden? Ontdek wat werken bij een wereldleider in de chemie voor jou kan betekenen.
*Zo dagen we jou uit en houden we je scherp*
We zetten de wetenschap aan het werk door duurzame oplossingen te creëren die het leven van mensen – waar ook ter wereld – beter, veiliger en gezonder maken. Werken als E&I Technicus op onze productielocatie betekent werken met apparatuur in de breedste zin van het woord. Met een erfenis van ruim 200 jaar verdiep jij je in alle facetten van het vak: je werkt zowel met bewezen methodes als met de nieuwste technieken in de chemie. Je bent zelf verantwoordelijk voor je taken en krijgt de vrijheid om je eigen keuzes te maken.
*Chemie is onze passie – aan de slag als E&I Technicus*
Na een uitgebreide inwerkperiode, waarin je kennismaakt met onze business, installaties en processen, werk je samen met het team aan het onderhouden, monteren en testen van onze procesinstallaties en equipment. Dit doe je zowel preventief als correctief. Zo word je de expert in het lokaliseren, beoordelen en oplossen van storingen aan onze besturingssystemen, meet- en regelsystemen en elektro-installaties. Belangrijk hierbij is dat je altijd rekening houdt met de geldende veiligheidsregels.
*Je geeft je rol o.a. vorm door het:*
uitvoeren van controles, inspecties en periodieke reparaties en vervangingen in je eigen vakgebied;
doen van verbetervoorstellen voor het optimaliseren van de veiligheid, performance, kosten en levensduur van onze procesinstallaties en equipment;
oplossen van gemelde storingen door PLC- en DCS-systemen te observeren.
We Are Living Chemistry: jij ook als E&I Technicus?
We willen altijd veilig en duurzaam werken. Daarom zoeken we technici die veiligheid prioriteit geven, accuraat te werk gaan en probleemoplossend denken. Je bent communicatief sterk, hebt een prettige manier van samenwerken en bent goed in de Engelse taal, zowel mondeling als schriftelijk. Werken onder druk kun je uitstekend. Daarnaast ben je nieuwsgierig en gedreven, en volg je technische ontwikkelingen op de voet.
*Daar horen de volgende kwalificaties bij:*
* Een afgeronde mbo-opleiding niveau 4 (of 3) in Elektrotechniek, Energietechniek of Meet- en Regeltechniek
* Enkele jaren ervaring in de chemische industrie
* Verstand van geautomatiseerde besturingssystemen
* Kennis van installatie- en veiligheidsvoorschriften
* Bij voorkeur aanvullende certificaten op het gebied van meet- en regeltechniek
*Dit betekent werken bij Chemours*
In Dordrecht werken zo’n 500 ambitieuze mensen die samen het verschil maken voor onze klanten. Daar kun jij als E&I Technicus onderdeel van uitmaken. Je kunt jezelf ontwikkelen dankzij onze jarenlange ervaring en de expertise, uitgebreide vakkennis en frisse ideeën van onze mensen. We stimuleren creativiteit en ondersteunen je ondernemersgeest met aantrekkelijke arbeidsvoorwaarden en mooie doorgroeimogelijkheden.
Dat we ongedwongen met elkaar omgaan, betekent niet dat we onze verantwoordelijkheid vergeten: we zijn serieus in wat we doen en combineren dit met een werkomgeving waarin jij jezelf continu kunt blijven ontwikkelen. We bieden je functiegerichte opleidingen, cursussen en certificaten, en laten je kennismaken met externe partners die on-site hun kennis delen. Zo kun jij de dingen die je moet doen ook daadwerkelijk goed doen.
We zijn vereerd om voor 2019-2020¬-ons tweede jaar op rij te worden uitgeroepen tot "Great Place to Work-Certified Company".
*Dit vullen we aan met:*
* Een bovengemiddeld salaris, volgens de cao Chemours
* Uitstekende aanvullende voorwaarden, waaronder een 13e maand, reiskostenvergoeding, 33 vakantiedagen en een bijdrage aan je ziektekostenverzekering
* Teambuildingmogelijkheden, waaronder een actieve personeelsvereniging, jaarmarkt en teamevents op jouw afdeling
*Wil jij samen met ons aan de voorhoede staan van chemie?*
We streven naar duurzaamheid in onze visie, onze business en jouw toekomst. Ontdek hoe jouw loopbaan bij Chemours eruit kan zien. Wij maken graag kennis met je: solliciteer direct.
Technical Team Lead
Coolblue
Rotterdam, ZHWhat does a Technical Team Lead at Coolblue do?
At Coolblue, we build almost all of our software ourselves. For instance the website, mobile apps, but also the majority of all applications used by our colleagues. As a team lead you help your team to get a little better every day. You challenge your team to come up with good ideas and to innovate further. As a Technical / Development team lead you help your team to advance in the technical field but also in their personal development. You provide a safe environment where everyone can give each other feedback. This way, the team and the applications we build become a little better every day. Because we build almost all our applications ourselves, we are looking for team leaders who can for instance work well with PHP, JavaScript, C # or Kotlin /Swift. Do you get energy from developing beautiful, cost-efficient software and helping your colleagues become a little better every day? Then this is the role for you. Would you also like to become a Technical Team lead at Coolblue? Read below to see if you fit the profile.
You enjoy doing this
- Coaching, done by reviewing code, programming pairing and holding development meetings regularly.
- Impact strategic decisions by providing technical and non-technical guidance to your team and working with the Product Owner.
- Ensuring that software and website can meet the constantly changing and growing needs of Coolblue. For example, we have a fully automated CI / CD pipeline and we do about 500 deployments per day.
- Every day is different, and every day is a little bit better.
- Assisting team members by defining and following a clear growth path and helping them achieve this.
- Collaborate with the scrum master to improve daily team performance.
- You have a technical Bachelor or Master in for example Computer Science.
- You have at least 2 years of experience as a Team Leader and previously worked as a developer for several years.
- You have experience with giving feedback, motivating and coaching developers with their technical and soft skills.
- You have strong communication skills and are able to explain the right technical decisions to technical and non-technical colleagues.
- You ensure good code by applying the Solid principles, unit testing and TDD / DDD, among other things.
- You feel at home in an Agile environment. You are used to working with Scrum or Kanban.
- You are strong in software development in: C#, PhP, Swift, Kotlin or Javascript.
- You are fluent in English.
- Working together in an international environment with colleagues from the Netherlands, Belgium, Spain, Brazil, Mexico, and Italy, among others.
- Room for new initiatives and ideas. We’re always open to those, whether you’ve been with us for a week, a month, or a year.
- Relocation assistance: from A to Z
- An extraordinarily good work environment with colleagues who make you happy, epic (digital) Coolblue parties, pub quizzes and other activities.
- Over 30 courses in our Coolblue University to get a bit better every day.
- Travel allowance and a retirement plan.
- 25 leave days. As long as you promise to come back.
- A discount on all our products.
- A picture-perfect office at a great location. You could crawl to work from Rotterdam Central Station. Though we recommend just walking for 2 minutes.
- At this moment we all work from home. Of Course we help you creating the best home-office possible. Including desk chair, laptop and blue garlands.
Technical and Operations Analyst - Riwal Dordrecht
Riwal Hoogwerkers B.V.
Dordrecht, ZHTechnicus Projecten
Stork Technical Services - Stork Asset Integrity Management
Rotterdam, ZHService Technicus W
Kracht Recruitment
Delft, ZHVoor onze opdrachtgever zijn wij op zoek naar een Service Technicus W die een goede hands-on mentaliteit heeft en enthousiast wordt van uitdagende service-projecten. Spreekt jou dit aan?
Onze relatie is een installateur die werkt voor meerdere grote opdrachtgevers door heel Nederland. Dit installatiebedrijf is actief binnen complexe utilitaire projecten waarvoor de service afdeling het onderhoud verricht. Het bedrijf is een specialist die haar opdrachtgever volledig ontzorgt op het gebied van installatietechniek. Ze hebben ruime kennis van de nieuwste technieken en aanverwante nieuwe ontwikkelingen in de installatietechniek. Het bedrijf zorgt er voor dat elk service-project zo optimaal mogelijk verloopt waarbij de klant altijd voorop staat. Er heerst binnen dit bedrijf een informele en open cultuur waardoor jouw ideeën altijd serieus bekeken zullen worden en waar jouw stem ook echt bijdraagt. Door de groei die het bedrijf doormaakt zijn zij op zoek naar een nieuwe Service Technicus W.
Functiebeschrijving
In deze rol als Service Technicus werk jij vaak zelfstandig en heb jij kennis van verschillende systemen en gebouwgebonden W-installaties. Deze taken zullen onder andere naar voren komen:
- Bij klanten ben je het aanspreekpunt en lost installatieproblemen en storingen op;
- Het uitvoeren van testen en het in bedrijf stellen;
- Voorkomen en/of oplossen van storingen bij W technische installaties;
- Het informeren en afstemmen met de klant;
- Meedraaien in storingsdiensten.
Functie-eisen
Onze opdrachtgever werkt zeer klantgericht en daarom zoeken zij dan ook een klantgerichte technicus die gespecialiseerd is binnen de werktuigbouwkundige installaties. Verder wordt het volgende van jou verwacht:
- Je beschikt over een diploma in de richting van werktuigbouwkunde en/of installatietechniek;
- Een aantal jaren ervaring in een vergelijkbare functie;
- Je stelt de klant altijd voorop en bent behulpzaam;
- Kan goed omgaan met veranderingen en werkt nauwkeurig;
- Een goede beheersing van de Nederlandse taal en beschikt over een rijbewijs B;
Arbeidsvoorwaarden
Je gaat als Service Technicus W aan de slag bij een leuke opdrachtgever in een rol waar jij veel vrijheid mag ervaren. Je zal beschikking krijgen over jouw eigen werk auto/bus uitgerust met het beste gereedschap en werken aan mooie utilitaire projecten. Verder mag jij de volgende arbeidsvoorwaarden verwachten:
- Een salaris tussen €3.000,- en €3.800,- bruto per maand aan de hand van jouw werkervaring;
- Beschikking over jouw eigen bus/auto met het nieuwste gereedschap;
- Mogelijkheden voor een telefoon en/of laptop van de zaak;
- Een goede pensioenregeling;
- 25 vakantiedagen en 13 adv-dagen;
- Maximale reiskostenvergoeding.
Technical Implementation and Support Consultant
TransFollow BV
Nootdorp, ZHLaboratory Technician Cell Biology
Dümmen Orange The Netherlands B.V.
De Lier, ZHDümmen Orange is the world’s largest breeder and propagator of cut flowers, bulbs, tropical plants, pot plants, bedding plants and perennials. For our Research & Development department, section Cell Biology & Tissue Culture, in De Lier we are looking for a Laboratory Technician Cell Biology.
Job objective
Our organization grows and flourishes. This results in a fast-changing and, therefore, challenging environment.
As Laboratory Technician you will actively participate in routine Tissue Culture activities within our Technology Application domain. The position offers exposure to the state-of-the-art cell biology and tissue culture technologies applied to a wide variety of ornamental crops in a competitive and dynamic environment. You will actively take part in a young and dynamic team; good communication skills and team-player mentality are valued in all our lab personnel. The reporting line is directed to Team Lead In Vitro.
Your tasks and responsibilities
You will have the following responsibilities and will perform the associated tasks to fulfil them:
• Efficient and timely execution of routine activities like media preparation, multiplication and maintenance of stock plants, shipment etc;
• Take part in processing different running projects e.g. embryo rescue, meristem culture, organogenesis;
• Following process guidelines to achieve the best quality;
• Assisting with Protocol applications and process execution;
• Verbal and written report on progress;
• Initiation of diagnostic testing by preparing and sending samples to diagnostic laboratory;
• Supporting the Technology Application team with planning, organization, communication and administration.
Your profile
• Vocational (or B.Sc.) degree in Life Sciences and/or Laboratory applications;
• Proven experience with several of the techniques described above. Plant tissue culture experience is a plus;
• Excellent interpersonal and communication skills;
• Team player mentality;
• Excellent command of the Dutch and English language.
We offer
Dümmen Orange has great global ambitions. Innovation, technology and quality are high priorities. This results in a challenging working environment in which you can develop yourself. Dümmen Orange offers its employees plenty of room for personal growth and development. We have an informal and easy accessible working environment in which cooperation is very important.
Dümmen Orange
Dümmen Orange is the world’s largest breeder and propagator of flowers and plants. Its annual turnover is about 350 million euro. The company employs over 7.300 employees worldwide. In addition to a large marketing and sales network, Dümmen Orange has a diversified network of specialized production sites. The key to Dümmen Orange’s success is a broad and deep product range, supported by a global supply chain. The company embraces its social responsibilities and invests in the health, safety and personal development of its staff.
Your application
Click on the button below to apply for this job. If you have questions about the job, you can contact Mehdi Massoumi (Team lead In Vitro), via +31 174 540 100.
Acquisition with reference to this advertisement will not be appreciated.
Technical Consultant
Mendix
RotterdamTechnical Support Engineer (2e-lijn)
Nsecure
Barendrecht, ZHGeplaatst op
1 dag geleden
Beschrijving
Fascinated by the future and captivated by technology?
Smart, driven and want to make a difference in the world?
You’ll fit right in.
Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.
Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.
So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.
Token ID is a Visa company.
Job DescriptionWhat’s it all about?
VISA Token ID provides comprehensive, mobile payment and tokenization solutions to their customers worldwide. VISA Token ID Customer support team is based in Rotterdam, Toronto, Bangalore and growing. We are seeking a senior Technical customer-facing Support Engineer to provide technical support and solutions to VISA Token ID customers.
You will be the technical interface between VISA Token ID customers and the product team for management and resolution of problems on our products and services, serving as an advocate for customer needs. You will work closely with Customer support Management, Development, QA, Product teams, and 3rd party product partners to ensure a superior technical support to our customers.
We are not looking for a first line support engineer but for a software engineer who will able to understand our product architecture, debug and troubleshoot our java source code and has the ability and required skills to develop his functional knowledge in the field of mobile payment and tokenization.
You must be familiar with standard software development, quality processes, support processes, methodologies, and tools, and must have a track record of very high technical competence that includes strong coding and/or scripting skills and individual technical accomplishments. You should have the passion & ability to learn new things, while never being satisfied with the status quo. Candidate should be able to travel to both remote VISA as well as customer locations (domestic and international).
What we expect of you, day to day.
- Interface with customers via telephone, email, WebEx or Skype sessions.
- Troubleshoot, reproduce, debug, and diagnose customer issues,
- Provide prompt and accurate responses to customers within our SLA.
- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution
- Regular and timely follow ups with customers with recommendations, workarounds, updates, and action plans
- Document action plan and progress in case tracking systems
- Escalate issues to management as per internally established processes and guidelines
- Leverage internal technical expertise, including, but not limited to peers, mentors, product documentation, knowledge base, community forums, and other internal tools to provide the most effective solution to customer issues
- Acquire the required product knowledge and stay up-to-date with product updates.
- Build and maintain test environments and tools for troubleshooting and testing.
- Create new internal or external knowledgebase articles/documentation to capture new learnings for reuse. Contribute to the team product knowledgebase
- Deliver knowledge transfer sessions to customers and/or internal team members
- Assist customers outside of normal business hours, if required, including weekends and holidays
- Provide onsite support at customer locations (if required)
- Complete comprehensive customer site profile documents ensuring the customer’s infrastructure and architecture is documented
- Reduce/deflect Support Request volume through education and proactive engagement with customers
- Develop strong relationship with customer and engineering teams
- Conduct weekly, semimonthly, or monthly meetings with customers for case reviews to identify issue trends and opportunities for corrective actions
Thinking about careers differently...
For this role, the key skills required are:
- Mid-Level work experience with a Bachelors Degree or at least entry-level work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or a PhD degree.
- BS/MS in software engineering, computer science, computer engineering, or related degree preferred or equivalent work experience.
- Experience in Customer Support, Programing and/or QA
- Experience in Electronic payment and/or Mobile Payment is a plus
- Good analytical and troubleshooting skills
- Strong software background, specifically in coding with Java or other language, with experience in web services.
- Experience in databases (Oracle, DB2, SQL and MySQL),
- Experience on Linux/Unix operating systems
- Experience with application servers, including: JBOSS, Apache Tomcat and WebSphere
- Experience in debugging and troubleshooting Java applications is key.
- Experience of working on Large scale homogenous or heterogeneous distributed systems with high availability requirements on Virtual Machines and/or physical server clusters
- Experience/exposure in software development lifecycle - from requirements through post-release support is essential
- Knowledge of smart card, hardware security modules, card printers, and internet technologies, Global Platform Messaging, NFC/EMV and Mobile Payments are plus.
Customer Management
- Ability to speak confidently and communicate clearly with the customers
- Ability to work well with demanding customers
- Excellent problem solving skills
- Ability to understand urgency and sensitivity of customer cases
- Excellent Verbal and Written communication skills
Additional Information
Travel Requirements:
- This position requires the incumbent to travel for work 20 to 40 % of the time depending on work location. Most Canadian clients are based in Toronto.
Employees can work remotely
Think you have what it takes?
If you are interested in a career that will challenge and inspire you – we’d love to hear from you!
Diversity & Inclusion
Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.
By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.