Customer Technical Support Engineer - Token ID
Visa
RotterdamFascinated by the future and captivated by technology?
Smart, driven and want to make a difference in the world?
You’ll fit right in.
Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.
Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.
So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.
Token ID is a Visa company.
Job DescriptionWhat’s it all about?
VISA Token ID provides comprehensive, mobile payment and tokenization solutions to their customers worldwide. VISA Token ID Customer support team is based in Rotterdam, Toronto, Bangalore and growing. We are seeking a senior Technical customer-facing Support Engineer to provide technical support and solutions to VISA Token ID customers.
You will be the technical interface between VISA Token ID customers and the product team for management and resolution of problems on our products and services, serving as an advocate for customer needs. You will work closely with Customer support Management, Development, QA, Product teams, and 3rd party product partners to ensure a superior technical support to our customers.
We are not looking for a first line support engineer but for a software engineer who will able to understand our product architecture, debug and troubleshoot our java source code and has the ability and required skills to develop his functional knowledge in the field of mobile payment and tokenization.
You must be familiar with standard software development, quality processes, support processes, methodologies, and tools, and must have a track record of very high technical competence that includes strong coding and/or scripting skills and individual technical accomplishments. You should have the passion & ability to learn new things, while never being satisfied with the status quo. Candidate should be able to travel to both remote VISA as well as customer locations (domestic and international).
What we expect of you, day to day.
- Interface with customers via telephone, email, WebEx or Skype sessions.
- Troubleshoot, reproduce, debug, and diagnose customer issues,
- Provide prompt and accurate responses to customers within our SLA.
- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution
- Regular and timely follow ups with customers with recommendations, workarounds, updates, and action plans
- Document action plan and progress in case tracking systems
- Escalate issues to management as per internally established processes and guidelines
- Leverage internal technical expertise, including, but not limited to peers, mentors, product documentation, knowledge base, community forums, and other internal tools to provide the most effective solution to customer issues
- Acquire the required product knowledge and stay up-to-date with product updates.
- Build and maintain test environments and tools for troubleshooting and testing.
- Create new internal or external knowledgebase articles/documentation to capture new learnings for reuse. Contribute to the team product knowledgebase
- Deliver knowledge transfer sessions to customers and/or internal team members
- Assist customers outside of normal business hours, if required, including weekends and holidays
- Provide onsite support at customer locations (if required)
- Complete comprehensive customer site profile documents ensuring the customer’s infrastructure and architecture is documented
- Reduce/deflect Support Request volume through education and proactive engagement with customers
- Develop strong relationship with customer and engineering teams
- Conduct weekly, semimonthly, or monthly meetings with customers for case reviews to identify issue trends and opportunities for corrective actions
Thinking about careers differently...
For this role, the key skills required are:
- Mid-Level work experience with a Bachelors Degree or at least entry-level work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or a PhD degree.
- BS/MS in software engineering, computer science, computer engineering, or related degree preferred or equivalent work experience.
- Experience in Customer Support, Programing and/or QA
- Experience in Electronic payment and/or Mobile Payment is a plus
- Good analytical and troubleshooting skills
- Strong software background, specifically in coding with Java or other language, with experience in web services.
- Experience in databases (Oracle, DB2, SQL and MySQL),
- Experience on Linux/Unix operating systems
- Experience with application servers, including: JBOSS, Apache Tomcat and WebSphere
- Experience in debugging and troubleshooting Java applications is key.
- Experience of working on Large scale homogenous or heterogeneous distributed systems with high availability requirements on Virtual Machines and/or physical server clusters
- Experience/exposure in software development lifecycle - from requirements through post-release support is essential
- Knowledge of smart card, hardware security modules, card printers, and internet technologies, Global Platform Messaging, NFC/EMV and Mobile Payments are plus.
Customer Management
- Ability to speak confidently and communicate clearly with the customers
- Ability to work well with demanding customers
- Excellent problem solving skills
- Ability to understand urgency and sensitivity of customer cases
- Excellent Verbal and Written communication skills
Additional Information
Travel Requirements:
- This position requires the incumbent to travel for work 20 to 40 % of the time depending on work location. Most Canadian clients are based in Toronto.
Employees can work remotely
Think you have what it takes?
If you are interested in a career that will challenge and inspire you – we’d love to hear from you!
Diversity & Inclusion
Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.
By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.
C# Software engineer
Proxyclick
Rotterdam, ZHCompany
Proxyclick is a rapidly growing tech company based in the heart of Europe. Our mission is to help businesses better manage their visitors well beyond the simple act of registration. We incorporate into the visitor experience notions of security, health and safety, brand promotion and communication, and privacy.
Our cloud-based SaaS visitor management solution caters to the enterprise security needs of companies such as Airbnb, Audi, Dimension Data, L’Oréal, or Pepsico. Millions of people around the world use our apps.
In everything we do, we strive to build the best possible product. Our goal is to combine simplicity and power to deliver an awesome experience.
Team
We’re looking for a C# software engineer to join our EU team in Rotterdam. You’ll help us build secure, reliable and scalable solutions in an exciting area of our business, the physical access and identity of visitors and employees. You’ll be joining a team of other C# and React (Native) developers who build visitor access control integrations and the Proovr app.
Your work is really not just writing code, we interact a lot with customer success and the product manager to realize the solutions for problems they bring to us.
What we expect from you
You won’t need to be familiar with all these technologies to start working with us. Great people learn what we use quickly and contribute more through their work-ethic rather than the specific technical skills you might have. We’d love it if you can introduce technologies to the team that make your life easier.
Great to haves
- You know your way around a C# code base and understand the fundamentals of the language, for example you understand the data structures (lists, dictionaries, hashsets), asynchronous programming, making an http call etc.
- You understand relational databases and SQL and can work with this in a day-to-day manner. We have our specialists in the team, but everyone should know how to write a query or two.
- You have experience in building secure RESTful APIs and HTTP, you understand cookies, headers, caching and other aspects of building and maintaining web and API applications.
- You pay attention to details and don’t mind speaking up when something doesn’t make sense. You think critically and love seeing our software serve the customer better.
- You like fully owning your software and ensuring it runs smoothly in production. Doing a bit of infrastructure (we run on Azure) is something you find interesting to explore. The term DevOps is something that doesn’t scare you.
- You’re a team player with a positive attitude, others trust you and enjoy working with you.
- You like finding creative ways to solve problems, are happy prototyping something quickly and love showing your ideas to team mates to improve the quality of the systems we build. Our ultimate goal is customer success!
Nice to haves
- You have experience with React, Angular, Vue or another recent JS framework
- You have experience with distributed (queue based) systems and have worked with eg. RabbitMQ, ActiveMQ, Kafka, Azure Service Bus or any other queuing system.
- You have experience building and maintaining software in production, are familiar with setting up build and deployment pipelines.
Benefits
- The opportunity to have a direct impact on an exciting project with global reach
- A great experience in state-of-the-art web technologies
- Competitive compensation including stock options
- A nice working atmosphere, surrounded by a passionate, high-pace and communicative team
- Flexible working time and possibility to work remotely
- International culture and learning atmosphere
- Annual remote working trip (check our YouTube channel for a preview of our last ones)
- We set our hiring bar really high—you will be working with the best
Equal Opportunity Employer
At Proxyclick we aim to foster a workplace free from discrimination. We believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our people and a better product for our users. We welcome everyone to our workplace, no matter where you are from, and the more diverse we are, the more unified our ability to ensure respectful connections all around the world.
Resident Manager
MILESTONE Operations GmbH
Rotterdam, ZH
Value One develops and manages real estate projects and city districts that offer more: more visions, more quality of life, more joy. We think outside the box, create new things and invest in sustainability. Our mission is to set new standards and delight our clients with everything we do. That's why we need a strong team.
For the expansion of our professional team in Rotterdam, our subsidiary MILESTONE Operations GmbH is looking for an unbeatable personality with a flair for empathy and a friendly disposition at the earliest date possible for the following position:
Resident Manager (m / f) ( Full-time )
with joy for our residents
- Your responsibilities
- Intensive care and servicing of our MILESTONE residents
- Assisting students getting settled in ( eg assistance with waivers for waste taxes, application for rent benefits etc.)
- Answering inquiries and organizing viewings of apartments
- Professional use of the booking software
- Assisting in implementation of marketing and event activities
- Ensuring the smooth operation of the house
- Office work, including correspondence with the customers, suppliers, partners and institutions
- Active support and supervision of external service providers, such as cleaning and maintenance companies
- Checking apartments, as well as control and notification of defects
- Monitoring of our Quality Management Standards
- M onitoring of technical and infrastructural Facility Management Services ( eg plumbing, painting works, respectively. Observing waste disposals green areas, etc.)
- Assisting in reporting obligations ( eg occupancy, technical reporting)
- Your profile
- High service-focused mentality with a proactive and analytical working style
- Several years of practical experience in the hotel or accommodation sector is an advantage
- Good host, who remains calm even in challenging situations
- Comprehensive business administration knowledge (marketing or hotel school or business administration)
- Distinct technical understanding coupled with handyman skills related to Facility Management and Quality Management is an advantage
- Successfully completed First aid training or willingness to complete it
- Excellent Dutch and English language skills (oral and written)
- Excellent MS Office skills
- Driving license
- What to expect from MILESTONE
- Exciting field of duties with the opportunity for creative freedom and development
- Modern and challenging working environment
- The yearly salary for this full-time position is dependent on your individual qualification and professional experience. We are offering a market-conforming salary based on your former professional experience.
Under the following link we inform you about the handling of your personal data in the application process: Privacy information
Are you interested in joining our team?
We would be grateful if you could send your current CV and a letter of motivation in English to:
jobs@value-one.com Sebastian Skala, Head of HR.
Cloud/Data solution architect
Luminis
Rotterdam, ZHHelp jij onze klanten met hun Cloud-transformatie?
Als solution architect adviseer jij klanten in hun transformatie naar de Cloud en help je klanten bij de modernisering van het applicatielandschap. Daarnaast speel je een grote rol in het inzichtelijk maken van processen door aggregatie van data. Je bent daarbij verantwoordelijk voor het analyseren van de huidige klantomgeving en adviseert over strategie voor transformatie en het toepassen van Big Data.
Bert Ertman (VP Technology): “Met Cloud-technologie verkorten we de tijd naar waarde voor onze klanten en opdrachtgevers”.
Wat zijn voorbeelden van jouw werkzaamheden?
- Je brengt de huidige situatie bij de klant in kaart en je onderbouwt waarom je bepaalde Clouddiensten adviseert
- Je helpt daarbij de klant om aan de migratievorm een invulling te geven, onder andere door een technische roadmap op te stellen en proof-of-concepts te begeleiden en/of te realiseren
- Je kunt dit doen binnen een administratieve omgeving, maar eerder zien we je werken met ‘edge devices’ in IoT-gerelateerde omgevingen waar vele bronnen van data inzichtelijk gemaakt worden ten bate van stuurinformatie of procesoptimalisatie
- Omdat wij vinden dat onze architecten met hun voeten in de modder moeten willen staan, zul je ook een gezonde dosis software engineering voor je rekening nemen
- Binnen Luminis bouw je mee aan ‘onze Cloud’, met thuisbasis in Rotterdam, door jouw kennis en expertise te delen met collega’s en klanten.
- Je organiseert daarnaast af en toe een Meetup, spreekt op externe en interne kennisevenementen of schrijft blogs
- Daarnaast mag je zelfs presenteren op onze eigen DevCon
Wat vragen wij van jou?
Allereerst: dat je plezier hebt in je werk. Als jij op je plek zit bij Luminis, geven wij jou alle ruimte om te doen waar je goed in bent. Wij vinden het namelijk heel belangrijk dat je doet waar je je prettig bij voelt.
- 3 jaar ervaring als architect
- 5 jaar ervaring binnen Software Development
- Je hebt kennis van en ervaring met Clouddiensten (AWS, Azure en/of GCP), bij voorkeur onderbouwd met certificaten
- Je bezit voldoende ‘full stack engineering skills’ en hebt ervaring met meerdere programmeertalen (bijvoorbeeld Java, Javascript, Python)
- Je vindt het fijn om in een Agile of Scrum-omgeving te werken
- Platformen voor Big Data zijn je niet vreemd
- Containers en containerplatformen zijn jou niet onbekend
- Infrastructuur zet je op met code (denk aan: CDK, Terraform of Puppet)
Wat krijg je er voor terug?
- Een uitstekend salaris
- 29 vakantiedagen
- Flexibiliteit, zelfstandigheid en ondernemerschap
- De mogelijkheid om je bijdrage te leveren en een podium te pakken tijdens onze eigen conferentie: DevCon
- Een gezellig, hecht team van professionele collega’s en een thuisbasis in Rotterdam
- Mogelijkheid tot deelname aan trainingen en Brain Upgrades georganiseerd vanuit onze Luminis Academy
- Een baan bij een organisatie waar vakmanschap, kennis delen, innovatie en ondernemerschap centraal staan
Over Luminis Rotterdam
Wij zijn mensen die van nature digitaal denken. Wij houden van data. Data zit in ons bloed. Luminis Rotterdam bestaat uit vakmensen die graag innovatieve oplossingen leveren om een waardevolle bijdrage te leveren aan de strategische doelen van onze klanten. Niet door erover te blijven praten, maar vooral door samen met klanten te bepalen waarmee zij het verschil kunnen maken, en dit vervolgens met onze kennis van softwareontwikkeling te ontwerpen en te realiseren.
Onze kernwaarden empathie, vakmanschap en ondernemerschap helpen ons om waarde te creëren. Wij zijn mensgericht, wat inhoudt dat je veel vrijheid krijgt om jouw talenten in te zetten waar ze het best tot hun recht komen. Wij zijn ervan overtuigd dat wanneer je plezier in je werk hebt je tot de beste prestaties komt en daar ook de verantwoordelijkheid voor kunt nemen. Dat maakt ons anders dan alle anderen! Wij voegen waarde toe voor onze klanten, medewerkers en de maatschappij.
Wil je meer weten of ben je benieuwd naar ervaringen?
Michaël van Leeuwen is Solution Architect bij Luminis Rotterdam. Hij vertelt je graag meer. Je kan hem bereiken via michael.vanleeuwen@luminis.eu
Sales Officer - Hyundai Global Service Europe BV
Hyundai Global Service Europe B.V.
Rotterdam, ZHSales officer for spare parts of Marine Diesel Engines, NL – Rotterdam
We are looking for a sales officer to join us in our office in Rotterdam!
Summary of the position of sales officer
- Acquiring orders from clients (Ship Management Companies)
- Sales for spare parts of Marine Engines
- Coordinating the delivery of orders by communicating with clients and warehouse
Activities sales officer
- Providing quotation for the inquiry of spare parts
- Executing the order processing of ordered spare parts
- Coordinate between clients and logistics team to ensure efficient processing of delivery
- Assisting Sales Manager
- Business trips to customers
The successful candidate will:
- Have a valid work permit
- Have proficiency in Microsoft Excel and Outlook
- Speak fluent English
- Have experience with B2B (is a plus)
- Have excellent interpersonal and communication skills
- Have the ability to multitask and prioritize daily workload
- Be enthusiastic and have a positive mind
We will offer you the following:
- Salary: EUR 2.300 up to 2.500 gross per month depending on sales background
- Holiday Allowance: 8.0%
- Type: Full-time
- Vacation Days: 25 days based on a 12- month contract
Hyundai Global Service Europe B.V
Founded in 2015, Hyundai Global Service Europe is a subsidiary company of Hyundai Global Service who is a marine service provider by providing all-round services in the shipbuilding, power generation segment and electric field of marine equipment.
As a unit of Hyundai Heavy Industries which is No.1 shipbuilder in the world, Hyundai Global Service is committed to becoming a company trusted and admired by its clients based on core values of integrity and trust.
Hyundai Global Services’ parts business aims to provide prompt and high-level technical support to create the best customer satisfaction, and to deliver genuine products and competitive prices in a timely manner through our global network.
Based on experience and know-how accumulated over 40 years, in addition to the existing ship building related service, Hyundai Global Service covers entire services such as retrofit, maintenance and technical support for ship life cycle from delivery of ships to demolition.
Are you interested to work in an international company with a Korean/European culture with a positive atmosphere? Please send your resume via below email address or for more info please contact Ms. Ingrid Boon, 010 – 212 15 67/ 06 – 2004 7339.
Contact information
Ms. Ingrid Boon
Ingridboon@nl.hyundai-gs.com
HR Manager
George Hinztenweg 81
3068 AX Rotterdam
Business Development Sales-Sustainable Technology Solution-€85K
SAM Amsterdam
Rotterdam, ZH
Wat ga je doen?
Je hebt een sterk bewezen track record met complexe B2B softwareoplossingen voor middelgrote en grote klanten binnen de verticale pijlers waarin deze club actief is. Groot netwerk in Healthcare en dan vooral Verpleeghuiszorgen is zeer welkom. Je zal de helft van je tijd bezig zijn met het netwerken en leggen van nieuwe langdurige relaties met Healthcare bedrijven. Ook ben je veel van je tijd bezig zijn met het identificeren en opvolgen van opportuniteiten, dit houdt in het onderhouden en uitbouwen van klantencontacten op strategisch niveau binnen alle lagen van een zorg organisatie. Deze club bestaat 10 jaar en heeft ontzettend veel klanten en bedrijven geholpen om naar de top te komen. Werk jij graag met technologische solutions die op dit moment nog uniek zijn binnen de zorg? Lees dan snel verder want ze hebben al miljoenen aan investeringen ontvangen van grote clubs!
Wat wordt jou geboden?
* Een zeer ruim salaris met prachtige bonussen (Vast €6500,-)
* Prachtige secundaire voorwaarden + Auto, laptop & telefoon van de zaak
* Leuke mensen, prachtige locatie en veel groeimogelijkheid zowel persoonlijk als op business
* Gedreven partij met mensen en technologie die als kool meegroeien
* Unieke solution en service
Wat wordt er van jou verwacht?
* 5 + jaar ervaring verkopen van Software
* Groot netwerk in Healthcare en dan met name in de verpleeghuiszorg
* Bewezen resultaten in de sales
* Een bewezen businessman die voor new business en groei gaat
Waar ga je werken?
Als business development manager Software kom jij te werken bij een toonaangevende organisatie op het gebied van Technology Solutions die een prachtig portfolio aan klanten heeft en wil uitgroeien binnen Healthcare in het begin voornamelijk de verpleeghuiszorg. Jij zal veel op pad zijn voor dit bedrijf waarbij succes en service hoog in het vaandel staan. Het hoofdkantoor is voorzien van alle gemakken die ten goede komen van de dynamische werksfeer die daar heerst. Denk hierbij aan uitgebreide lunches, activiteiten een rustgevende werkplek om jezelf op te laden en successen worden ten allen tijden samen gevierd in een informele sfeer. Het betreft een jonge organisatie opgericht na 2000 waarbij ze veel doorgroeimogelijkheden bieden en ruimte voor ontwikkeling. Reageer nu!
Meer informatie of direct solliciteren?
Klik op de knop 'solliciteer op deze vacature' om direct te solliciteren. Voor meer informatie over deze vacature en andere mogelijkheden kun je contact opnemen met Floris via floris.vanhall@samrecruitment.nl of via (020) 570 81 20. Ben je zelf niet geïnteresseerd maar ken je wel dé persoon voor deze job? Laat het dan weten aangezien we hier interessante beloningen tegenover stellen! Kijk op de website bij 'Recommend a Friend' voor meer informatie.
Locatie
Zuid-Holland
Contactpersoon
Floris van Hall
Managing Consultant
Gespecialiseerd in IT Professionals
020 570 8120
floris.vanhall@samrecruitment.nl
Internal Sales for our international customers - M/F - fulltime/parttime
Hoyer BV
Rotterdam, ZHInternal Sales for our international customers
To support our international sales activities we are looking for a talented colleague for our sales branch - location Rotterdam, the Netherlands.
We offer an exciting and challenging working atmosphere in a dynamic, international B2B enterprise with facilities in Europe and Asia. We expect you to have a talent for business. You are not afraid to take the initiative, support our team of sales professionals and maintaining contact with our customers.
As Internal Sales you are responsible for a group of clients working in various segments such as Energy, Marine, HVAC and Industry. Some of them are located in other EU countries. You provide support to the customers within quotations, orders, documentation and after sales. Every day you work together with colleagues in Europe and Asia and form an important link between our head office in Denmark and our national and international customers. All with one goal, realizing customer growth and sales in the field of electric motors - Hoyer Motors.
The employment immediately starts with a training program at our head office in Hadsten, Denmark. Here you are trained to understand our work processes and technical aspect of the products. This gives you complete insight into a wide range of tasks in the sales department. You will also participate in training and sales meetings in Denmark that are held during the year.
Qualifications:
- You have flair for international sales and good business understanding.
- You have a responsible approach to your work and remain objective under pressure.
- You are fluent in spoken and written Dutch and English.
- France, Italian or a third language is an advantage.
- Education minimal MBO+.
We offer:
- Training in our extensive product portfolio and sales performance
- Development to product and process specialist
- An international working community
- A young team with a fun and positive attitude
- Strong focus on employee satisfaction and a healthy working environment
- A strong international growing B2B enterprise
- Possibility of international business travel
You can read more about Hoyer motors at www.hoyermotors.com.
We look forward to receiving your application and CV + other relevant documents in English (Word/pdf format).
Applications will be treated as confidential information.
Employment date: As soon as possible.
If you have any questions, please contact
Lars Bruun Storm
Team Manager Europe
Phone: + 49 89220 61293
Phone: + 49 151 155 79 331
Application deadline:
As soon as possible
Werkvoorbereider
CDS electronics BV
Rotterdam, ZH
WerkvoorbereiderCDS electronics BV, Rotterdam |
Voor ons bedrijf in Rotterdam zijn wij op zoek naar een werkvoorbereider voor ons klantteam. Het betreft een fulltimefunctie (40 uur per week)
WERKVOORBEREIDER (M/V)
Bedrijfsprofiel: CDS is gespecialiseerd in het ontwikkelen en produceren van elektronica voor besturingen. De producten betreffen zowel de regelingen voor energie en klimaat als ook besturingen van machines en apparaten. Zo ontwikkelde CDS ooit de brander automaat voor de eerste HR cv-ketel van Nefit. Nog steeds levert CDS besturingen voor cv-ketels, maar ook zijn wij actief op het gebied van ventilatie warmtepompen, klimaatregelingen en CO² meters. Zowel voor industriële machines als voor meer geavanceerde huishoudelijk apparaten worden besturingen ontwikkeld en geproduceerd.
Visie: Met meer dan 200 medewerkers in totaal is CDS (met ruim 60 medewerkers) in combinatie met zuster bedrijf HEAD Electronics te Katwijk, Muco Technologies te Amsterdam en Azteco Electronics te Rotterdam één van de grotere spelers op dit gebied. Zowel productie als ontwikkeling wordt aangeboden, apart of in combinatie, afhankelijk van de behoefte van de klant. De visie van CDS is dat deze disciplines elkaar versterken. Met de ontwikkeling van een product kan dan rekening gehouden worden met de produceerbaarheid. Ook heeft de klant slechts één aanspreekpunt wat efficiënt is en onnodige afstemming en discussies voorkomt.
Functieomschrijving:
Als werkvoorbereider maak je samen met de inkoop en de commerciële binnendienst deel uit van een klantteam. Samen met hen zorg je ervoor dat de klant zoveel mogelijk ‘ontzorgt’ wordt. In de rol van werkvoorbereider zorg je voor het technisch en organisatorisch voorbereiden van de projecten. Je bent de belangrijke schakel tussen klanten, leveranciers, engineering en productie. Jouw oplossingsgerichtheid en proactieve houding zorgen voor efficiënte processen. Je realiseert je dat een goede afhandeling en het waarmaken van wat we beloven van het allergrootste belang is voor onze klant.
Binnen CDS werken we volgens de QRM methode. Dit houdt hier in dat we als team met elkaar werken en de taken en verantwoordelijkheden niet precies in beton gegoten zijn. We nemen werk van elkaar over en staan als team met elkaar voor een gemeenschappelijke taak. Verder zijn we extreem zorgvuldig en waken we ervoor dat we geen fouten in het proces introduceren. We zijn er op gebrand om fouten die onverhoopt toch optreden zo snel mogelijk geïdentificeerd en gecorrigeerd worden. Een hoge mate van zorgvuldigheid is voor deze functie dan ook een vereiste.
Functie eisen
- MBO werk- en denkniveau
- Je bent pragmatisch, gedreven, nauwkeurig, oplossingsgericht en communicatief vaardig
- Goed kunnen omgaan met geautomatiseerde informatiesystemen
- Kennis van elektronica assemblage en/of (geautomatiseerde) productiemethoden is een pré
Wat bieden wij jou
- Werk in een uitdagende omgeving met wisselende projecten
- Een aanstelling met uitzicht op vast dienstverband
- Werken in een gezellig en gemotiveerd team
- Marktconform salaris (cao Metaal & Techniek metaalbewerkingsbedrijf)
- Mogelijkheden om jezelf te ontwikkelen
Geïnteresseerd?
Heb jij interesse in de functie van Werkvoorbereider dan ontvangen wij graag je motivatie met uitgebreide CV! Je kunt reageren via ons Online Sollicitatieformulier.
Technical Team Lead
Coolblue
Rotterdam, ZHHow do I become a Technical Team Lead at Coolblue?
At Coolblue, we build almost all of our software ourselves. For instance the website, mobile apps, but also the majority of all applications used by our colleagues. As a team lead you help your team to get a little better every day. You challenge your team to come up with good ideas and to innovate further. As a Technical / Development team lead you help your team to advance in the technical field but also in their personal development. You provide a safe environment where everyone can give each other feedback. This way, the team and the applications we build become a little better every day. Because we build almost all our applications ourselves, we are looking for team leaders who can for instance work well with PHP, JavaScript, C # or Kotlin /Swift. Do you get energy from developing beautiful, cost-efficient software and helping your colleagues become a little better every day? Then this is the role for you. Would you also like to become a Technical Team lead at Coolblue? Read below to see if you fit the profile.
You enjoy doing this
- Coaching, done by reviewing code, programming pairing and holding development meetings regularly.
- Impact strategic decisions by providing technical and non-technical guidance to your team and working with the Product Owner.
- Ensuring that software and website can meet the constantly changing and growing needs of Coolblue. For example, we have a fully automated CI / CD pipeline and we do about 500 deployments per day.
- Every day is different, and every day is a little bit better.
- Assisting team members by defining and following a clear growth path and helping them achieve this.
- Collaborate with the scrum master to improve daily team performance.
You recognize yourself in the following
- You have a technical Bachelor or Master in for example Computer Science.
- You have at least 2 years of experience as a Team Leader and previously worked as a developer for several years.
- You have experience with giving feedback, motivating and coaching developers with their technical and soft skills.
- You have strong communication skills and are able to explain the right technical decisions to technical and non-technical colleagues.
- You ensure good code by applying the Solid principles, unit testing and TDD / DDD, among other things.
- You feel at home in an Agile environment. You are used to working with Scrum or Kanban.
- You are strong in software development in: C#, PhP, Swift, Kotlin or Javascript.
- You are fluent in English.
This is what you’re looking for in a job
- Working together in an international environment with colleagues from the Netherlands, Belgium, Spain, Brazil, Mexico, and Italy, among others.
- Room for new initiatives and ideas. We’re always open to those, whether you’ve been with us for a week, a month, or a year.
- Relocation assistance: from A to Z
- An extraordinarily good work environment with colleagues who make you happy, epic (digital) Coolblue parties, pub quizzes and other activities.
- Over 30 courses in our Coolblue University to get a bit better every day.
- Travel allowance and a retirement plan.
- 25 leave days. As long as you promise to come back.
- A discount on all our products.
- A picture-perfect office at a great location. You could crawl to work from Rotterdam Central Station. Though we recommend just walking for 2 minutes.
- At this moment we all work from home. Of Course we help you creating the best home-office possible. Including desk chair, laptop and blue garlands.
Technicus Projecten
Stork Technical Services - Stork Asset Integrity Management
Rotterdam, ZHGeplaatst op
4 dagen geleden
Beschrijving
Fascinated by the future and captivated by technology?
Smart, driven and want to make a difference in the world?
You’ll fit right in.
Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.
Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.
So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.
Token ID is a Visa company.
Job DescriptionWhat’s it all about?
VISA Token ID provides comprehensive, mobile payment and tokenization solutions to their customers worldwide. VISA Token ID Customer support team is based in Rotterdam, Toronto, Bangalore and growing. We are seeking a senior Technical customer-facing Support Engineer to provide technical support and solutions to VISA Token ID customers.
You will be the technical interface between VISA Token ID customers and the product team for management and resolution of problems on our products and services, serving as an advocate for customer needs. You will work closely with Customer support Management, Development, QA, Product teams, and 3rd party product partners to ensure a superior technical support to our customers.
We are not looking for a first line support engineer but for a software engineer who will able to understand our product architecture, debug and troubleshoot our java source code and has the ability and required skills to develop his functional knowledge in the field of mobile payment and tokenization.
You must be familiar with standard software development, quality processes, support processes, methodologies, and tools, and must have a track record of very high technical competence that includes strong coding and/or scripting skills and individual technical accomplishments. You should have the passion & ability to learn new things, while never being satisfied with the status quo. Candidate should be able to travel to both remote VISA as well as customer locations (domestic and international).
What we expect of you, day to day.
- Interface with customers via telephone, email, WebEx or Skype sessions.
- Troubleshoot, reproduce, debug, and diagnose customer issues,
- Provide prompt and accurate responses to customers within our SLA.
- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution
- Regular and timely follow ups with customers with recommendations, workarounds, updates, and action plans
- Document action plan and progress in case tracking systems
- Escalate issues to management as per internally established processes and guidelines
- Leverage internal technical expertise, including, but not limited to peers, mentors, product documentation, knowledge base, community forums, and other internal tools to provide the most effective solution to customer issues
- Acquire the required product knowledge and stay up-to-date with product updates.
- Build and maintain test environments and tools for troubleshooting and testing.
- Create new internal or external knowledgebase articles/documentation to capture new learnings for reuse. Contribute to the team product knowledgebase
- Deliver knowledge transfer sessions to customers and/or internal team members
- Assist customers outside of normal business hours, if required, including weekends and holidays
- Provide onsite support at customer locations (if required)
- Complete comprehensive customer site profile documents ensuring the customer’s infrastructure and architecture is documented
- Reduce/deflect Support Request volume through education and proactive engagement with customers
- Develop strong relationship with customer and engineering teams
- Conduct weekly, semimonthly, or monthly meetings with customers for case reviews to identify issue trends and opportunities for corrective actions
Thinking about careers differently...
For this role, the key skills required are:
- Mid-Level work experience with a Bachelors Degree or at least entry-level work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or a PhD degree.
- BS/MS in software engineering, computer science, computer engineering, or related degree preferred or equivalent work experience.
- Experience in Customer Support, Programing and/or QA
- Experience in Electronic payment and/or Mobile Payment is a plus
- Good analytical and troubleshooting skills
- Strong software background, specifically in coding with Java or other language, with experience in web services.
- Experience in databases (Oracle, DB2, SQL and MySQL),
- Experience on Linux/Unix operating systems
- Experience with application servers, including: JBOSS, Apache Tomcat and WebSphere
- Experience in debugging and troubleshooting Java applications is key.
- Experience of working on Large scale homogenous or heterogeneous distributed systems with high availability requirements on Virtual Machines and/or physical server clusters
- Experience/exposure in software development lifecycle - from requirements through post-release support is essential
- Knowledge of smart card, hardware security modules, card printers, and internet technologies, Global Platform Messaging, NFC/EMV and Mobile Payments are plus.
Customer Management
- Ability to speak confidently and communicate clearly with the customers
- Ability to work well with demanding customers
- Excellent problem solving skills
- Ability to understand urgency and sensitivity of customer cases
- Excellent Verbal and Written communication skills
Additional Information
Travel Requirements:
- This position requires the incumbent to travel for work 20 to 40 % of the time depending on work location. Most Canadian clients are based in Toronto.
Employees can work remotely
Think you have what it takes?
If you are interested in a career that will challenge and inspire you – we’d love to hear from you!
Diversity & Inclusion
Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.
By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.