Desktop Support Engineer
Harvey Nash
Amsterdam, NH
Desktop Support Engineer
POSITION SUMMARY
The IT Customer Service role primary responsibility is to provide outstanding IT customer support for all corporate users. This position is responsible for all inquiries from start to finish. (From phone to desk side support). Strong communication skills will be crucial as this position will answer inbound phone calls, draft emails, and speak in person with customers desk side.
KEY ACCOUNTABILITIES/RESPONSIBILITIES
Technical and End-User Support
* Respond to and resolve second/third level computer support and troubleshooting requests escalated through the Service Desk staff or manager in a manner consistent with IT department policies and procedures.
* Diagnose hardware, software, and operator problems and take appropriate remedial actions and document installation and configuration procedures.
* Record equipment upgrades and swap-outs to ensure the accuracy of the company's computer equipment inventory.
* Recommend necessary hardware and software solutions in response to business requirements and within budgetary contractions.
* Perform other related duties as reasonably assigned.
* Work closely with the IT engineering team in transitioning new systems or upgrades to the production environment.
* Document issues and resolutions addressed in Service Desk Knowledgebase.
* Document installation and configuration procedures for supported systems and applications. 80
Compliance and Audit
* Ensure IT Operations complies with all the IT defined policies and procedures.
* Follow company policies and procedures for SLA's 10
Hardware & Software Asset Management
* Ensure all systems are managed and tracked in the asset management system.
* Assist in testing and evaluating new hardware or software applications as upgrades or enhancements to the production environment. 10
QUALIFICATIONS/REQUIREMENTS
Knowledge and Experience
* Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment.
* Relevant college degree and MS Professional/ A+ certifications or equivalent.
* MCSE certification preferred
* ITIL certification preferred
* 8+ years of progressive relevant experience in a corporate LAN environment.
* Proven ability to complete tasks independently and under pressure.
* Strong problem-solving skills
* Ability to work effectively in a dynamic environment and respond efficiently to changing priorities especially under pressure.
* Ability to communicate with users having a wide variety of computer skills and assess the criticality of problems and prioritize accordingly to ensure that the most important problems are resolved promptly.
* Excellent customer service and communication skills. Must be willing to interact with members of the business and communicate effectively with IT Department.
* Must be comfortable working independently as well as interacting effectively in a team environment.
* 8+ years' experience working with servers and workstations in a Windows Operating System platform.
* Ability to work effectively with 3rd party vendors and partnerships to ensure clients expectations are being met.
* Working knowledge of networking concepts and implementation.
* High degree of professionalism.
* Acute attention to detail.
Position-specific Technical Requirements
* Demonstrated proficiency with Microsoft Office 2016 Suite and higher.
* Demonstrated proficiency with Microsoft Windows Operating System (Windows 10).
* Demonstrated experience building and managing workstation images to standardize software across company hardware
* Demonstrated proficiency with Microsoft Active Directory
* Demonstrated proficiency with desktops, laptops, iPads, iPhones.
* Proven ability to complete tasks independently and under pressure.
* Excellent customer service skills.
* Strong problem-solving skills.
* Strong leadership skills
* Ability to communicate with individuals of various levels of technical knowledge
* Good attitude, positive, and willing to learn.
Technical support engineer
AV Werving & Selectie
Amsterdam, NHAls technical support engineer ben jij het aanspreekpunt voor de business partners bij software en hardware vragen over het toegangscontrolesysteem van SALTO systems. Samen gaan jullie op zoek naar een goede en snelle oplossing. Kom je er aan de telefoon niet uit? Dan ga je naar de eindklant toe om tweedelijns support te verlenen en bijvoorbeeld een mechanische reparatie uit te voeren. Met jouw kennis ben jij ook de vraagbaak voor de sales collega’s en zorgen jullie samen voor tevreden klanten. Dit doe je ook door trainingen bij onze partners te geven over het toegangscontrolesysteem van SALTO systems.
Samenvattend zijn jouw werkzaamheden:
• Technische ondersteuning voor de business partners van SALTO Systems;
• up-to-date houden van technische kennis bij de business partners;
• ondersteuning bieden aan de sales collega’s.
Wie zoeken wij?
SALTO Systems is op zoek naar een gedreven technical support engineer die communicatief en analytisch is ingesteld. Met jouw servicegerichte instelling ben je bereid om tot het uiterste te gaan om de tweedelijns hulpvraag van de klant zo goed en snel mogelijk op te lossen. Ben je daarnaast ook een echte teamplayer, maak je graag lol met je collega’s en neem je de volgende punten mee?
• Mbo of hbo werk- en denkniveau;
• vanaf 2 jaar werkervaring; technische basiskennis van software of elektronica;
• vloeiend in Nederlands en Engels, Spaans is een echte pré!
Aanbod
SALTO Systems is dé marktleider op het gebied van elektronische toegangscontrole in Nederland. Jouw klanten zijn dan ook grote en spraakmakende spelers in de Nederlandse markt. Het kantoor is in Amsterdam gevestigd en thuiswerken is ook mogelijk. We bieden een plekje in een gezellig en loyaal team en verder:
• Een marktconform salaris 4000 euro per maand (afhankelijk van kennis en ervaring);
• een fulltime functie met uitzicht op een contract voor onbepaalde tijd;
• bijdrage aan een goede pensioenregeling;
• 25 vakantie- en 12 ADV dagen.
Meer over SALTO Systems
SALTO Systems is een internationale organisatie gespecialiseerd in elektronische toegangscontrole. Het hoofdkantoor en de fabriek bevinden zich in Spanje. Met wereldwijd 24 eigen kantoren zijn SALTO-oplossingen inmiddels vertegenwoordigd in meer dan 90 landen. Alle business partners zijn toegangscontrolespecialisten met veel kennis en ervaring. Vanuit Nederland bedienen zij de Nederlandse markt.
Software Support Engineer
StackOps B.V.
Zaandam, NHBen jij een support medewerker met programmeerervaring als achtergrond? Dan ben ik op zoek naar jou!
Wat ga je doen?
Bij deze organisatie kom je in een informele sfeer terecht. Je staat in het middelpunt van alles wat er gebeurd, omdat jij het eerste aanspreekpunt bent. Hier krijg je te maken met klanten die vragen hebben over de software, het traject of een ander complex probleem waar de klant zelf niet uitkomt. Aan jou de taak om dit probleem zelf op te lossen of over te dragen.
Moet je het probleem overdragen? Geen probleem! Pak een stoel en schuif aan bij de meer ervaren Support medewerker om jou dit probleem ook eigen te maken in het vervolg.
Verder ga je sparren met je ontwikkelaars van de afdeling over diverse verbeteringen van processen. Kortom; je bent het manusje van alles!
Wie ben je?
• MBO+ of Hbo werk- en denkniveau;
• Achtergrond in programmeren is een pré;
• Je bent klant- en oplossingsgericht met affiniteit met SQL server, C# en .NET;
• Je bent communicatief en schriftelijk vaardig in zowel het Nederlands als Engels.
Wat mag je verwachten?
• Salarisindicatie van € 2.300,- tot € 3.000,-
• Pensioenregeling;
• 25 vakantiedagen;
• Werken bij een dynamische organisatie;
• Professioneel groeipad.
Waar ga je werken?
Deze organisatie is in 2001 opgericht en levert sindsdien een zelf ontwikkelde applicatie aan welke is gegoten in een SaaS model. Deze applicatie biedt aan grote bedrijven met internationale vervoersstromen dé oplossing om dit effectief uit te besteden in meerdere landen. Het is een aanvulling op de bestaande ERP of WMS systemen.
Door deze applicatie beschikken de klanten van dit bedrijf over de tools om het contractmanagement rondom de gehele transport te verbeteren. Momenteel kent dit bedrijf ongeveer 50 medewerkers. Deze 50 collega’s werken samen aan de cultuur binnen dit bedrijf. Deze cultuur kenmerkt zich door innovatie, passie, betrouwbaarheid en saamhorigheid.
Heb je vragen over deze vacature? Neem dan contact op met: Charlotte Arbouw | tel: 070 - 2 197 197 / 06 - 28 19 30 69 |
charlotte@stackops.nl
IT Desktop Support Engineer
Kelly Services Netherlands
Amsterdam, NH
Our client is a major international streaming service provider and they are currently looking for an IT Desktop Support Engineer (40 hours) in their Dutch office located in Amsterdam.
All applicants MUST have full legal authorization to work in the EU region independently.
Do you have a at least 5 years' of experience (must) as an IT or Desktop Support/System Administration with a focus on the customer-facing experience? Do you have experience supporting Cloud and SaaS Applications and SSO, including G. Suite (must)? Do you have In-depth knowledge of and the ability to perform advanced troubleshooting on Mac OS (MUST), Chrome OS, Windows 7, 8 & 10, Linux, and various applications including Office and Adobe suites? Do you live in the area of Amsterdam? Read further!
Role purpose
As an IT Desktop Support Engineer based out in the Amsterdam office, you will be responsible for the employee experience, providing world-class support and resolving every technology issue that comes your way. You will also be responsible for tech education, including setting up new hires on their first day, providing training on internal resources for existing employees, or creating and updating relevant documentation.
In addition to providing expert-level support to internal customers, you will also be tasked with ensuring the technical health at the Amsterdam office, including operational support of our network infrastructure, screening and meeting rooms.
We are looking for someone with the drive to innovate and help the team think outside traditional IT Support models. You'll need to be comfortable working as part of a distributed global team and communicating with technical and non-technical users. This position may require some travel as well as after-hours or weekend coverage.
You will:
Day to Day management of the technical health of the two facilities
Room sweeps
Technical installations
- Troubleshooting + escalation to various tier 2 partners
- "Informed Captain" on facilities' technical operations
- Technical Support during project deployments specific to the facility
- Oversight of IT and hardware managed service providers
- Information tracking, as it pertains to ancillary charges and overhead budgets
- Technical support for events, corporate meetings, and special internal projects
- Maintenance of NFLX Experience technical standard
- Daily user support "Help Desk" experience
- Handle onboarding / off-boarding logistics for employees operating at each facility (information gathering, phone deployments, printer configurations, network profile implementation, security systems management)
- Innovate on technical solutions to support user need
- On-call duties that align with production schedules (occasional Night and Weekend work)
Tier 1 Troubleshooting and Break/Fix such as:
- User errors with technology provided
- Software problems
- Hardware malfunctions
- Post technology deployment inquiries that require a deskside visit or physical troubleshooting
- Peripheral connectivity issues
- A/V
- Conference rooms
You are:
A minimum of 5 years (must) in one or more of the following areas:
- IT or Desktop Support/System Administration with a focus on the customer-facing experience.
- Hard requirement: experience supporting Cloud and SaaS Applications and SSO, including Google Apps for the Enterprise (Gmail, Calendaring, Drive, Sites, Groups and Google+).
- Hard requirement: In-depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Chrome OS, Windows 7, 8 & 10, Linux, and various applications including Office and Adobe suites.
- Strong fundamentals in networking protocols and troubleshooting.
- Experience in racking and installing networking equipment and servers and working in an MDF room
- Experience partnering with local IT vendors.
- Knowledge of best practices around data security.
- Experience supporting mobile devices including Android and iOS devices.
- Experience troubleshooting conference room technology including Google Hangouts, Google Meet, Chromebox for Meetings, and Crestron devices.
- Experience with supporting people remotely.
- Experience delivering group and one-on-one training
- Fluency in English.
Offer:
- Contract with Kelly Services for 40 hours
- Salary gross per hour depending on experience: max € 5000,- gross per month based on 40 hours
- Start date: ASAP
- Duration: 12 moths, with the intention convert to FTE contract with client
- Working for a dynamic, fast-paced international environment
Enquiries
Please do contact Marcella Henryati, Recruitment Consultant
M: 06-58811958
When interested please apply with your English resume on our website: www.kellyservices.nl
About Kelly Services
It's more than a job. It's passion. Our vision is to provide the world's best workforce solutions. We are authentic, the industry founder. We believe in relationships, not transactions. We value teamwork, realizing that we are stronger together than as individuals. We take seriously the promises we make. We are passionate, dedicated and driven to excel. With us it has never been about being the biggest. It has always been about being the best and doing the right thing.
At our core, we are a community. Each day we welcome into our community the varied talents of all people who embrace our culture of service, teamwork and integrity. We offer the opportunity to work with the best companies in the world, and to make a difference in the communities in which we live and work.
Met betrekking tot deze functie fungeert Kelly Services als uitzendorganisatie. Wanneer je de beslissing maakt om op deze functie te solliciteren zullen jouw gegevens in overeenstemming met Kelly's Privacy Statement worden verwerkt.
Met oog op de AWGB (Algemene Wet Gelijke Behandeling) verwelkomt Kelly Services sollicitaties van iedere geschikte kandidaat, ongeacht etniciteit, geslacht, beperking, religieuze overtuiging, seksuele geaardheid of leeftijd.
------------------------------
Regarding this role, Kelly Services acts as the official temporary employment agency. When you decide to apply to this role your personal information will be processed in accordance with Kelly's Privacy Statement
In keeping with the AWGB (Algemene Wet Gelijke Behandeling) Kelly Services welcomes applications from any and all eligible candidates regardless of ethnicity, gender, disability, religion, sexual orientation or age.
Support Engineer
Network31 B.V.
Amsterdam, NHNetwork31 richt zich op Netwerk Support Talent uit N-Holland, Z-Holland, Flevoland en Utrecht en biedt de mogelijkheid om je naast een nieuwe uitdaging op netwerkgebied ook ontwikkeling in kennis aan te bieden.
Werk je nu in de Telecom en vraag je je af waarom je maar niet voorruit komt? Bel ons dan direct!
Binnen internetproviders, datacenters en telecom bedrijven is steeds meer vraag naar support medewerkers op netwerkgebied met ervaring binnen een business to business omgeving. Het oplossen van incidenten en SLA's staan centraal in het klant contact. Logisch dat certificering op Netwerkgebied maar ook kennis op aanverwante gebieden steeds belangrijker is, vandaar dat Network31 je graag wil uitnodigen om langs te komen voor het bespreken van een nieuwe baan in combinatie met het Network31 opleidings- traject.
Wanneer gaan we graag met je in gesprek?
- Je hebt minimaal 2 jaar support ervaring in de internetbranche in een B-to-B omgeving
- Je kennisniveau van netwerken ligt op MBO niveau en je hebt particulieren en MKB bedrijven ondersteund.
- Minimaal een MBO-ICT niveau 3 afgerond, voorkeur voor propedeuse HBO opleiding
- Bij voorkeur ervaring met diensten zoals VPN, VOIP etc.
- Hobbymatige interesse voor netwerken en de mogelijkheden hiervan inzien
- Flexibel qua werktijden, eventueel beschikbaar voor 24/7
- Gedreven om kennis op te doen
Wij bieden:
- Een jaarcontract bij Network31
- Afhankelijk van je ervaring certificering voor CCNA/N+ of Cloud Engineer via Network31
- Workshops op netwerkgebied inhouse bij Network31
- Een nieuwe uitdagende functie die goed past bij jouw persoonlijke ontwikkeling
- Begeleiding vanuit een ervaren coach om je kwaliteiten maximaal in te zetten
Neem vrijblijvend even contact op en maak een afspraak met ons.
Tot snel bij Network31!
Technical Support Engineer
Payconiq
Amsterdam, NHPayconiq is a fintech that is currently growing a strong presence in the BENELUX region with big goals to expand across Europe. We have 95 people on the team from 40 countries who work together on a daily basis to become a trusted partner and lead in smart processing and payment solutions across Europe.
We are currently on the lookout for a Technical Support Engineer who will work closely with development and support teams to enable them to work at their peak proficiency.
Your job will be to support your colleagues in all aspects of IT. This can vary from assisting them with their laptops to enrolling new users into our systems. You will also be assisting our Ops and Dev engineers in building and implementing our microservice infrastructure and all tools/support systems.
Together with your team, you will be responsible for monitoring our infrastructure and responding to incidents. All these tasks require you to constantly think outside the box and develop and implement new technologies & tools whilst also keeping a critical eye on the current landscape and not being afraid to propose new solutions.
We encourage our people to always challenge the status quo and welcome any suggestion that will help us improve and make our services safer, faster, and more efficient.
Daily tasks of Technical Support Engineer at Payconiq:
- Resolve incidents and problems
- Help and assist your colleagues with IT problems
- Work on projects to improve our infrastructure, enhance our internal and external services and develop tools to work more efficiently
- Ensure reliability by automation
- Spot issues before they cause problems and implement solutions.
What we expect from a Technical Support Engineer is that you have a strong affinity with modern cloud technologies. Your first thought when performing a task must be 'how can i automate this' you have a clear understanding of RESTAPI's, CI/CD, Infrastructure as a Code. You worked with Docker, Terraform and Kubernetes. You worked with both SQL and NoSQL databases and understand the difference between them. You have handson experience with Linux, MacOS and Windows. Also Cloud services Like AWS and Azure have no secrets for you. You have an analytical brain and don't shy away from a challenge and you do well under pressure.
Next to the technical knowledge, you are also a 'people' person. You are a team player with your peers, yet you also understand not everyone will have the same grasp on IT as you, and you have the patience to help everyone in the company.
How we work at Payconiq:
- We try our best to exhibit the following people values: transparency, collaboration, ownership, adaptability to change, and excellence.
- Ever-evolving; we’re always raising the bar higher than it was yesterday.
- Approachable, kind, smart people in all departments.
- Open to new ideas and cutting-edge tech, and of course, Hackathons.
- We love training and you get to choose how you will spend your 5% training budget; which is in addition to your salary.
- Agile methodologies.
- Cross-functional teams.
- Spotify model; squads, chapters, guilds, and leads galore.
The ideal candidate has:
- Bachelor or Master Degree in Software Engineering or similar
- 2+ years of experience with Azure active directory & office 365
- 2+ years of experience as a sysadmin/system engineer
- Worked with ticketing systems (e.g. Jira)
- Experience with Office 365 Administration
- Advanced experience with macOS and Windows (10)
- Proactive, helpful, and patient personality
- Always curious about new technologies
- Feel responsible and proud about your work
- Passionate about IT operations and software development
- Able to work independently and in a team
- Fluency in written and spoken English is essential
- Willingness to participate in on-call rotation during off-hours and weekends
- Experience with Linux
- Experience with Amazon Web Services – AWS & Azure
- Experience with Continuous Integration tools like Jenkins
- Knowledge of Kubernetes
Nice to haves:
- Development skills
- AWS certifications
Perks:
- Remote working
- Training budget (5% of your salary in addition to the base)
- Laptop + tools to do your job well
- Free fruit, tostis, coffee and tea when we're not working from home
- Regular company events and (virtual) borrels throughout the year; (remote) hackathons as well as bowling, boat parties, holiday parties, etc.
- Check out our videos on our career page to get to know our culture better
Looking forward to learning about your experience!
Payconiq is a fintech that is currently growing a strong presence in the BENELUX region with big goals to expand across Europe. We have 95 people on the team from 40 countries who work together on a daily basis to become a trusted partner and lead in smart processing and payment solutions across Europe.
We are currently on the lookout for a Technical Support Engineer who will work closely with development and support teams to enable them to work at their peak proficiency.
Your job will be to support your colleagues in all aspects of IT. This can vary from assisting them with their laptops to enrolling new users into our systems. You will also be assisting our Ops and Dev engineers in building and implementing our microservice infrastructure and all tools/support systems.
Together with your team, you will be responsible for monitoring our infrastructure and responding to incidents. All these tasks require you to constantly think outside the box and develop and implement new technologies & tools whilst also keeping a critical eye on the current landscape and not being afraid to propose new solutions.
We encourage our people to always challenge the status quo and welcome any suggestion that will help us improve and make our services safer, faster, and more efficient.
Daily tasks of Technical Support Engineer at Payconiq:
- Resolve incidents and problems
- Help and assist your colleagues with IT problems
- Work on projects to improve our infrastructure, enhance our internal and external services and develop tools to work more efficiently
- Ensure reliability by automation
- Spot issues before they cause problems and implement solutions.
What we expect from a Technical Support Engineer is that you have a strong affinity with modern cloud technologies. Your first thought when performing a task must be 'how can i automate this' you have a clear understanding of RESTAPI's, CI/CD, Infrastructure as a Code. You worked with Docker, Terraform and Kubernetes. You worked with both SQL and NoSQL databases and understand the difference between them. You have handson experience with Linux, MacOS and Windows. Also Cloud services Like AWS and Azure have no secrets for you. You have an analytical brain and don't shy away from a challenge and you do well under pressure.
Next to the technical knowledge, you are also a 'people' person. You are a team player with your peers, yet you also understand not everyone will have the same grasp on IT as you, and you have the patience to help everyone in the company.
How we work at Payconiq:
- We try our best to exhibit the following people values: transparency, collaboration, ownership, adaptability to change, and excellence.
- Ever-evolving; we’re always raising the bar higher than it was yesterday.
- Approachable, kind, smart people in all departments.
- Open to new ideas and cutting-edge tech, and of course, Hackathons.
- We love training and you get to choose how you will spend your 5% training budget; which is in addition to your salary.
- Agile methodologies.
- Cross-functional teams.
- Spotify model; squads, chapters, guilds, and leads galore.
The ideal candidate has:
- Bachelor or Master Degree in Software Engineering or similar
- 2+ years of experience with Azure active directory & office 365
- 2+ years of experience as a sysadmin/system engineer
- Worked with ticketing systems (e.g. Jira)
- Experience with Office 365 Administration
- Advanced experience with macOS and Windows (10)
- Proactive, helpful, and patient personality
- Always curious about new technologies
- Feel responsible and proud about your work
- Passionate about IT operations and software development
- Able to work independently and in a team
- Fluency in written and spoken English is essential
- Willingness to participate in on-call rotation during off-hours and weekends
- Experience with Linux
- Experience with Amazon Web Services – AWS & Azure
- Experience with Continuous Integration tools like Jenkins
- Knowledge of Kubernetes
Nice to haves:
- Development skills
- AWS certifications
Perks:
- Remote working
- Training budget (5% of your salary in addition to the base)
- Laptop + tools to do your job well
- Free fruit, tostis, coffee and tea when we're not working from home
- Regular company events and (virtual) borrels throughout the year; (remote) hackathons as well as bowling, boat parties, holiday parties, etc.
- Check out our videos on our career page to get to know our culture better
Looking forward to learning about your experience!
Senior Technical Support Engineer
NetApp
Schiphol-Rijk, NHTitle: Senior Technical Support Engineer
Schiphol-Rijk, NL, 1119 PZ
Job Summary
This is an advanced technical support position that acts as a last line of escalation for Technical Support Engineers working with Technical Support Engineer 2s, Technical Support Engineer 3s, Escalation Engineer 4s, Technical Support Managers, Support Account Managers, Critical Case Team, and Field organizations. Provide technical support to customers, customer support personnel, and field support staff, focused on advanced diagnosis, troubleshooting, repairing and debugging NetApp products, including hardware, software, solutions, and multi-system/multi-vendor/multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills, and be someone who embraces challenges and enjoys mentoring Technical Support Engineer 2s and Technical Support Engineer 3s.
Job Requirements
PRIMARY RESPONSABILITIES:
- Resolve Warranty, Major Account, Government, and SupportEdge Premium and Standard customer problems via the telephone, the web or AutoSupport (ASUP).
- Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans.
- Participate actively to Swarming best practices.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them quickly facilitate solutions for customers.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new and update existing knowledge base articles to share information for reuse throughout the Technical Support Center.
- Begin to focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases that will help cultivate that expertise
- Mentor new joiners.
LEADERSHIP/ SUPERVISION
- Reports to a Manager.
- Assignments are task oriented with little or no instruction given.
- Follows outlined procedures.
COMMUNICATION:
- Exemplary written and verbal communication skills.
- Exemplary interpersonal communication and customer service skills to work successfully with customers in high stress and/or ambiguous situations.
- This individual must work effectively and closely with other Technical Support Engineers, Escalation Engineers, Critical Case Team, Support Account Management Team, Field Support Team, Customers, management, and other internal stakeholders.
TECHNICAL COMPETENCE:
- In depth knowledge of Networking, CIFS and NFS Architecture and Troubleshooting
- Solid understanding of the following protocols and applications and troubleshooting thereof:
- Storage concepts and infrastructure
- Storage System operating systems such as Data ONTAP
- Networking concepts
- Storage related response times, network induced latencies
- WAFL
- Basic understanding of
- Windows and Linux Operating Systems
- Virtual infrastructure
- Remote authentication methodology and data collection on remote systems
- Knowledge of the following technologies will be considered an asset
- Experience with analyzing system performance based on tools such as Perfstat/PerfArchives
- AFF/FAS storage systems
- Cloud Service management (AWS, Azure or Google Cloud)
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
Education
A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
Job Segment:Technical Support, Electrical, Engineer, Cisco, Computer Science, Technology, Engineering
Senior Technical Support Engineer Performance
NetApp
Schiphol-Rijk, NHTitle: Senior Technical Support Engineer Performance
Schiphol-Rijk, NL, 1119 PZ
Job Summary
This is an advanced technical support position that acts as a last line of escalation for Technical Support Engineers working with Technical Support Engineer 2s, Technical Support Engineer 3s, Escalation Engineer 4s, Technical Support Managers, Support Account Managers, Critical Case Team, and Field organizations. Provide technical support to customers, customer support personnel, and field support staff, focused on advanced diagnosis, troubleshooting, repairing and debugging NetApp products, including hardware, software, solutions, and multi-system/multi-vendor/multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills, and be someone who embraces challenges and enjoys mentoring Technical Support Engineer 2s and Technical Support Engineer 3s.
Job Requirements
PRIMARY RESPONSABILITIES:
- Resolve Warranty, Major Account, Government, and SupportEdge Premium and Standard customer problems via the telephone, the web or AutoSupport (ASUP).
- Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans.
- Participate actively to Swarming best practices.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them quickly facilitate solutions for customers.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new and update existing knowledge base articles to share information for reuse throughout the Technical Support Center.
- Begin to focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases that will help cultivate that expertise
- Mentor new joiners.
LEADERSHIP/ SUPERVISION
- Reports to a Manager.
- Assignments are task oriented with little or no instruction given.
- Follows outlined procedures.
COMMUNICATION
- Exemplary written and verbal communication skills.
- Exemplary interpersonal communication and customer service skills to work successfully with customers in high stress and/or ambiguous situations.
- This individual must work effectively and closely with other Technical Support Engineers, Escalation Engineers, Critical Case Team, Support Account Management Team, Field Support Team, Customers, management, and other internal stakeholders.
Technical Competences
- Solid understanding of the following protocols and applications and troubleshooting thereof:
- Storage concepts and infrastructure
- Storage System operating systems such as Data ONTAP
- Networking concepts
- Storage related response times, network induced latencies
- WAFL
- Basic understanding of
- Windows and Linux Operating Systems
- Virtual infrastructure
- Remote authentication methodology and data collection on remote systems
- Knowledge of the following technologies will be considered an asset
- Experience with analyzing system performance based on tools such as Perfstat/PerfArchives
- AFF/FAS storage systems
- Cloud Service management (AWS, Azure or Google Cloud)
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
Education
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
Job Segment:Technical Support, Electrical, Engineer, Cisco, Computer Science, Technology, Engineering
Technical Support Engineer
Payconiq
Amsterdam, NHPayconiq is a fintech that is currently growing a strong presence in the BENELUX region with big goals to expand across Europe. We have 95 people on the team from 40 countries who work together on a daily basis to become a trusted partner and lead in smart processing and payment solutions across Europe.
We are currently on the lookout for a Technical Support Engineer who will work closely with development and support teams to enable them to work at their peak proficiency.
Your job will be to support your colleagues in all aspects of IT. This can vary from assisting them with their laptops to enrolling new users into our systems. You will also be assisting our Ops and Dev engineers in building and implementing our microservice infrastructure and all tools/support systems.
Together with your team, you will be responsible for monitoring our infrastructure and responding to incidents. All these tasks require you to constantly think outside the box and develop and implement new technologies & tools whilst also keeping a critical eye on the current landscape and not being afraid to propose new solutions.
We encourage our people to always challenge the status quo and welcome any suggestion that will help us improve and make our services safer, faster, and more efficient.
Daily tasks of Technical Support Engineer at Payconiq:
- Resolve incidents and problems
- Help and assist your colleagues with IT problems
- Work on projects to improve our infrastructure, enhance our internal and external services and develop tools to work more efficiently
- Ensure reliability by automation
- Spot issues before they cause problems and implement solutions.
What we expect from a Technical Support Engineer is that you have a strong affinity with modern cloud technologies. Your first thought when performing a task must be 'how can i automate this' you have a clear understanding of RESTAPI's, CI/CD, Infrastructure as a Code. You worked with Docker, Terraform and Kubernetes. You worked with both SQL and NoSQL databases and understand the difference between them. You have handson experience with Linux, MacOS and Windows. Also Cloud services Like AWS and Azure have no secrets for you. You have an analytical brain and don't shy away from a challenge and you do well under pressure.
Next to the technical knowledge, you are also a 'people' person. You are a team player with your peers, yet you also understand not everyone will have the same grasp on IT as you, and you have the patience to help everyone in the company.
How we work at Payconiq:
- We try our best to exhibit the following people values: transparency, collaboration, ownership, adaptability to change, and excellence.
- Ever-evolving; we’re always raising the bar higher than it was yesterday.
- Approachable, kind, smart people in all departments.
- Open to new ideas and cutting-edge tech, and of course, Hackathons.
- We love training and you get to choose how you will spend your 5% training budget; which is in addition to your salary.
- Agile methodologies.
- Cross-functional teams.
- Spotify model; squads, chapters, guilds, and leads galore.
Helpdesk en IT support engineer
Equinox MHE
Hillegom, ZHSalaris
€3k - €4k Per week
Type functie
Fulltime
Geplaatst op
6 dagen geleden
Beschrijving
Desktop Support Engineer
POSITION SUMMARY
The IT Customer Service role primary responsibility is to provide outstanding IT customer support for all corporate users. This position is responsible for all inquiries from start to finish. (From phone to desk side support). Strong communication skills will be crucial as this position will answer inbound phone calls, draft emails, and speak in person with customers desk side.
KEY ACCOUNTABILITIES/RESPONSIBILITIES
Technical and End-User Support
* Respond to and resolve second/third level computer support and troubleshooting requests escalated through the Service Desk staff or manager in a manner consistent with IT department policies and procedures.
* Diagnose hardware, software, and operator problems and take appropriate remedial actions and document installation and configuration procedures.
* Record equipment upgrades and swap-outs to ensure the accuracy of the company's computer equipment inventory.
* Recommend necessary hardware and software solutions in response to business requirements and within budgetary contractions.
* Perform other related duties as reasonably assigned.
* Work closely with the IT engineering team in transitioning new systems or upgrades to the production environment.
* Document issues and resolutions addressed in Service Desk Knowledgebase.
* Document installation and configuration procedures for supported systems and applications. 80
Compliance and Audit
* Ensure IT Operations complies with all the IT defined policies and procedures.
* Follow company policies and procedures for SLA's 10
Hardware & Software Asset Management
* Ensure all systems are managed and tracked in the asset management system.
* Assist in testing and evaluating new hardware or software applications as upgrades or enhancements to the production environment. 10
QUALIFICATIONS/REQUIREMENTS
Knowledge and Experience
* Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment.
* Relevant college degree and MS Professional/ A+ certifications or equivalent.
* MCSE certification preferred
* ITIL certification preferred
* 8+ years of progressive relevant experience in a corporate LAN environment.
* Proven ability to complete tasks independently and under pressure.
* Strong problem-solving skills
* Ability to work effectively in a dynamic environment and respond efficiently to changing priorities especially under pressure.
* Ability to communicate with users having a wide variety of computer skills and assess the criticality of problems and prioritize accordingly to ensure that the most important problems are resolved promptly.
* Excellent customer service and communication skills. Must be willing to interact with members of the business and communicate effectively with IT Department.
* Must be comfortable working independently as well as interacting effectively in a team environment.
* 8+ years' experience working with servers and workstations in a Windows Operating System platform.
* Ability to work effectively with 3rd party vendors and partnerships to ensure clients expectations are being met.
* Working knowledge of networking concepts and implementation.
* High degree of professionalism.
* Acute attention to detail.
Position-specific Technical Requirements
* Demonstrated proficiency with Microsoft Office 2016 Suite and higher.
* Demonstrated proficiency with Microsoft Windows Operating System (Windows 10).
* Demonstrated experience building and managing workstation images to standardize software across company hardware
* Demonstrated proficiency with Microsoft Active Directory
* Demonstrated proficiency with desktops, laptops, iPads, iPhones.
* Proven ability to complete tasks independently and under pressure.
* Excellent customer service skills.
* Strong problem-solving skills.
* Strong leadership skills
* Ability to communicate with individuals of various levels of technical knowledge
* Good attitude, positive, and willing to learn.