support engineer vacatures

In de buurt amsterdam zuidoost, noord holland
267Banen gevonden

267 vacatures gevonden voor support engineer vacatures In de buurt amsterdam zuidoost, noord holland

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Desktop Support Engineer

Harvey Nash

Amsterdam, NH
3 dagen geleden
Amsterdam, NH
€3k - €4k Per week
3 dagen geleden
€3k - €4k Per week

Desktop Support Engineer
POSITION SUMMARY
The IT Customer Service role primary responsibility is to provide outstanding IT customer support for all corporate users. This position is responsible for all inquiries from start to finish. (From phone to desk side support). Strong communication skills will be crucial as this position will answer inbound phone calls, draft emails, and speak in person with customers desk side.
KEY ACCOUNTABILITIES/RESPONSIBILITIES
Technical and End-User Support
* Respond to and resolve second/third level computer support and troubleshooting requests escalated through the Service Desk staff or manager in a manner consistent with IT department policies and procedures.
* Diagnose hardware, software, and operator problems and take appropriate remedial actions and document installation and configuration procedures.
* Record equipment upgrades and swap-outs to ensure the accuracy of the company's computer equipment inventory.
* Recommend necessary hardware and software solutions in response to business requirements and within budgetary contractions.
* Perform other related duties as reasonably assigned.
* Work closely with the IT engineering team in transitioning new systems or upgrades to the production environment.
* Document issues and resolutions addressed in Service Desk Knowledgebase.
* Document installation and configuration procedures for supported systems and applications. 80
Compliance and Audit
* Ensure IT Operations complies with all the IT defined policies and procedures.
* Follow company policies and procedures for SLA's 10
Hardware & Software Asset Management
* Ensure all systems are managed and tracked in the asset management system.
* Assist in testing and evaluating new hardware or software applications as upgrades or enhancements to the production environment. 10
QUALIFICATIONS/REQUIREMENTS
Knowledge and Experience
* Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment.
* Relevant college degree and MS Professional/ A+ certifications or equivalent.
* MCSE certification preferred
* ITIL certification preferred
* 8+ years of progressive relevant experience in a corporate LAN environment.
* Proven ability to complete tasks independently and under pressure.
* Strong problem-solving skills
* Ability to work effectively in a dynamic environment and respond efficiently to changing priorities especially under pressure.
* Ability to communicate with users having a wide variety of computer skills and assess the criticality of problems and prioritize accordingly to ensure that the most important problems are resolved promptly.
* Excellent customer service and communication skills. Must be willing to interact with members of the business and communicate effectively with IT Department.
* Must be comfortable working independently as well as interacting effectively in a team environment.
* 8+ years' experience working with servers and workstations in a Windows Operating System platform.
* Ability to work effectively with 3rd party vendors and partnerships to ensure clients expectations are being met.
* Working knowledge of networking concepts and implementation.
* High degree of professionalism.
* Acute attention to detail.
Position-specific Technical Requirements
* Demonstrated proficiency with Microsoft Office 2016 Suite and higher.
* Demonstrated proficiency with Microsoft Windows Operating System (Windows 10).
* Demonstrated experience building and managing workstation images to standardize software across company hardware
* Demonstrated proficiency with Microsoft Active Directory
* Demonstrated proficiency with desktops, laptops, iPads, iPhones.
* Proven ability to complete tasks independently and under pressure.
* Excellent customer service skills.
* Strong problem-solving skills.
* Strong leadership skills
* Ability to communicate with individuals of various levels of technical knowledge
* Good attitude, positive, and willing to learn.
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Support Engineer

Network31 B.V.

Amsterdam, NH
21 dagen geleden
Amsterdam, NH
€2.2k - €2.7k Per maand
21 dagen geleden
€2.2k - €2.7k Per maand

Network31 richt zich op Netwerk Support Talent uit N-Holland, Z-Holland, Flevoland en Utrecht en biedt de mogelijkheid om je naast een nieuwe uitdaging op netwerkgebied ook ontwikkeling in kennis aan te bieden. 

 

Werk je nu in de Telecom en vraag je je af waarom je maar niet voorruit komt? Bel ons dan direct!

 

Binnen internetproviders, datacenters en telecom bedrijven is steeds meer vraag naar support medewerkers op netwerkgebied met ervaring binnen een business to business omgeving. Het oplossen van incidenten en SLA's staan centraal in het klant contact. Logisch dat certificering op Netwerkgebied maar ook kennis op aanverwante gebieden steeds belangrijker is, vandaar dat Network31 je graag wil uitnodigen om langs te komen voor het bespreken van een nieuwe baan in combinatie met het Network31 opleidings- traject.
Wanneer gaan we graag met je in gesprek?

  • Je hebt minimaal 2 jaar support ervaring in de internetbranche in een B-to-B omgeving
  • Je kennisniveau van netwerken ligt op MBO niveau en je hebt particulieren en MKB bedrijven ondersteund.
  • Minimaal een MBO-ICT niveau 3 afgerond, voorkeur voor propedeuse HBO opleiding
  • Bij voorkeur ervaring met diensten zoals VPN, VOIP etc.
  • Hobbymatige interesse voor netwerken en de mogelijkheden hiervan inzien
  • Flexibel qua werktijden, eventueel beschikbaar voor 24/7
  • Gedreven om kennis op te doen


Wij bieden:

  • Een jaarcontract bij Network31
  • Afhankelijk van je ervaring certificering voor CCNA/N+ of Cloud Engineer via Network31
  • Workshops op netwerkgebied inhouse bij Network31 
  • Een nieuwe uitdagende functie die goed past bij jouw persoonlijke ontwikkeling
  • Begeleiding vanuit een ervaren coach om je kwaliteiten maximaal in te zetten


Neem vrijblijvend even contact op en maak een afspraak met ons.
Tot snel bij Network31!

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Lead Software Engineer / Technical Director

SENITOR ASSOCIATES LTD

Amsterdam, NH
1 dag geleden
Amsterdam, NH
€70k - €95k Per jaar
1 dag geleden
€70k - €95k Per jaar

Lead Software Engineer/Technical Director - Ruby on rails, JavaScript, Cloud
My client, a global insurance marketing consultancy company, is looking for a Lead Software Engineer/Technical Director to join their team in Amsterdam.

This is a very exciting opportunity to be involved in the day-to-day development operations and managing the team but also implementing solutions and defining the technical architecture as the company grows.
I am looking for someone strong knowledge and experience with -

  • Ruby on Rails
  • MySQL, Postgres, MongoDB etc.
  • JS Frameworks - React / Angular
  • Cloud infrastructure / Cloud architecture for apps (Amazon, Google Cloud, AliCloud)
  • Docker / Kubernetes
  • MVC / Mocking / ORM / Restful
  • CI / CD and testing platforms
  • Bachelor's Degree in IT or relevant experience
  • Fluent English
  • Creative and positive attitude and team player
  • DevOps experience would be a plus
  • Mobile development would be a plus
  • ML /AI experience would be a plus
As a Lead Software Engineer you'll be responsible for -
  • Day-to-day development and architecting web and mobile applications
  • Managing a team of front-end and back-end developers
  • Being involved in the entire lifecycle - architect, build and maintain efficient and reliable coding
  • Support development operations
  • Analyse data and processes to make improvements 

This is a fantastic company with a rewarding salary and benefits as well as a lot of room for career progression so please send your CV ASAP or get in touch to discuss your experience and the role further!

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M365/Azure engineer

KNAW

Amsterdam, NH
20 dagen geleden
Amsterdam, NH
20 dagen geleden

M365/Azure engineer - Bureau KNAW – Amsterdam

FUNCTIEOMSCHRIJVING
Ben jij een ervaren M365 en Azure engineer en hebben M365, Azure Devops en Azure geen geheimen voor jou? Werk jij graag voor een non-profit organisatie en lijkt het jou gaaf om mee te werken aan een migratie naar de Cloud? Solliciteer dan als ICT M365/Azure engineer.
Dit ga je doen
Als beheerder draag je zorg voor het verder invullen, uitwerken en implementeren van een project om de technische uitvoering van de KNAW te verhogen. Het doel is om de KNAW klaar te stomen voor een digitale werkplek. Je werkt mee om de huidige omgeving technisch te migreren naar een M365/Azure platform en werkt ook mee om het uiteindelijke beheer ervan in te vullen.
FUNCTIE-EISEN
Dit breng je mee
  • HBO werk- en denkniveau;
  • Je hebt een goede beheersing van de Nederlandse taal;
  • Je hebt minimaal 5 jaar relevante werkervaring binnen eenzelfde functie;
  • Kan meedenken met de trends op IT vlak; en zorgen voor verdere professionalisering van het IT landschap (Azure, Hybrid Cloud en O365);
  • Je hebt ervaring met zowel on-premise als Cloud omgevingen;
  • Ruime ervaring in het transformeren van on-premisses naar de Cloud;
  • Je hebt minimaal 3 jaar ervaring met producten als Azure en Office 365 (en ontwikkeling);
  • Ervaring in het beheren van Azure Monitor, Security Center en onboarding van workloads
  • Bent instaat implementaties en migraties zelf te verrichten alsmede te begeleiden;
  • Ervaring in het maken van ontwerpen, solution designs e.a.
  • Ruime ervaring met Cloud security;
  • Ervaring in projectmatig werken en scrum en agile werken;
  • Communicatief zeer sterk, overtuigingskracht, flexibel, representatief en leergierig.

ARBEIDSVOORWAARDEN
Wat je krijgt

Een uitdagende fulltime functie voor een periode van 12 maanden. Afhankelijk van opleiding en ervaring bedraagt het salaris bij een fulltime dienstverband maximaal € 4402,00 bruto per maand (schaal 10 CAO Nederlandse Universiteiten/KNAW), exclusief 8% vakantiegeld en 8,3% eindejaarsuitkering. Er is een uitgebreid pakket secundaire arbeidsvoorwaarden met een aantrekkelijke verlofregeling (232 verlofuren bij een fulltime dienstverband).
WERKGEVER
Bureau KNAW

De Koninklijke Nederlandse Akademie van Wetenschappen (KNAW) is het forum van en voor excellente wetenschappers. De KNAW is adviesorgaan van de regering en verantwoordelijk voor tien nationale onderzoeksinstituten - en drie instituten die infrastructuur bieden voor onderzoek - die met hun onderzoek en collecties bij de (inter)nationale top horen. Zelfstandige onderdelen zijn De Jonge Akademie en de Akademie van Kunsten.
Het Bureau van de KNAW staat leden, bestuur, raden en commissies, instituten en de algemeen directeur bij in de uitoefening van hun taken.
AFDELING
ICT Services

De afdeling ICT Services is verantwoordelijk voor de ICT dienstverlening aan het Bureau en enkele instituten. De afdeling telt ongeveer 25 medewerkers, ver­deeld over twee secties: Front Office, Back Office en een ondersteunend support team. De afdeling beheert de technische infrastructuur voor de KNAW en haar instituten en is een Shared Service Center voor een aantal instituten van de KNAW. ICT Services is onderdeel van het Bureau waar zo’n 130 mensen werken. Het Bureau van de KNAW staat leden, bestuur, instituten en directie bij in de uitoefening van hun taken.
ADDITIONELE INFORMATIE
Voor meer informatie kun je contact opnemen met Tine Sierink, hoofd ICT Services, e-mail tine.sierink@knaw.nl, tel. 020 551 0773.
Acquisitie naar aanleiding van deze advertentie wordt niet op prijs gesteld.
A
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Technical support engineer

AV Werving & Selectie

Amsterdam, NH
2 dagen geleden
Amsterdam, NH
€4k - €4k Per maand
2 dagen geleden
€4k - €4k Per maand
Service en support
Als technical support engineer ben jij het aanspreekpunt voor de business partners bij software en hardware vragen over het toegangscontrolesysteem van SALTO systems. Samen gaan jullie op zoek naar een goede en snelle oplossing. Kom je er aan de telefoon niet uit? Dan ga je naar de eindklant toe om tweedelijns support te verlenen en bijvoorbeeld een mechanische reparatie uit te voeren. Met jouw kennis ben jij ook de vraagbaak voor de sales collega’s en zorgen jullie samen voor tevreden klanten. Dit doe je ook door trainingen bij onze partners te geven over het toegangscontrolesysteem van SALTO systems.
Samenvattend zijn jouw werkzaamheden:
• Technische ondersteuning voor de business partners van SALTO Systems;
• up-to-date houden van technische kennis bij de business partners;
• ondersteuning bieden aan de sales collega’s.
Wie zoeken wij?
SALTO Systems is op zoek naar een gedreven technical support engineer die communicatief en analytisch is ingesteld. Met jouw servicegerichte instelling ben je bereid om tot het uiterste te gaan om de tweedelijns hulpvraag van de klant zo goed en snel mogelijk op te lossen. Ben je daarnaast ook een echte teamplayer, maak je graag lol met je collega’s en neem je de volgende punten mee?
• Mbo of hbo werk- en denkniveau;
• vanaf 2 jaar werkervaring; technische basiskennis van software of elektronica;
• vloeiend in Nederlands en Engels, Spaans is een echte pré!
Aanbod
SALTO Systems is dé marktleider op het gebied van elektronische toegangscontrole in Nederland. Jouw klanten zijn dan ook grote en spraakmakende spelers in de Nederlandse markt. Het kantoor is in Amsterdam gevestigd en thuiswerken is ook mogelijk. We bieden een plekje in een gezellig en loyaal team en verder:
• Een marktconform salaris 4000 euro per maand (afhankelijk van kennis en ervaring);
• een fulltime functie met uitzicht op een contract voor onbepaalde tijd;
• bijdrage aan een goede pensioenregeling;
• 25 vakantie- en 12 ADV dagen.
Meer over SALTO Systems
SALTO Systems is een internationale organisatie gespecialiseerd in elektronische toegangscontrole. Het hoofdkantoor en de fabriek bevinden zich in Spanje. Met wereldwijd 24 eigen kantoren zijn SALTO-oplossingen inmiddels vertegenwoordigd in meer dan 90 landen. Alle business partners zijn toegangscontrolespecialisten met veel kennis en ervaring. Vanuit Nederland bedienen zij de Nederlandse markt.
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Technical Support Engineer

Payconiq

Amsterdam, NH
1 dag geleden
Amsterdam, NH
1 dag geleden

Payconiq is a fintech that is currently growing a strong presence in the BENELUX region with big goals to expand across Europe. We have 95 people on the team from 40 countries who work together on a daily basis to become a trusted partner and lead in smart processing and payment solutions across Europe.


We are currently on the lookout for a Technical Support Engineer who will work closely with development and support teams to enable them to work at their peak proficiency.


Your job will be to support your colleagues in all aspects of IT. This can vary from assisting them with their laptops to enrolling new users into our systems. You will also be assisting our Ops and Dev engineers in building and implementing our microservice infrastructure and all tools/support systems. 

Together with your team, you will be responsible for monitoring our infrastructure and responding to incidents. All these tasks require you to constantly think outside the box and develop and implement new technologies & tools whilst also keeping a critical eye on the current landscape and not being afraid to propose new solutions. 

We encourage our people to always challenge the status quo and welcome any suggestion that will help us improve and make our services safer, faster, and more efficient.


Daily tasks of Technical Support Engineer at Payconiq:

  • Resolve incidents and problems 
  • Help and assist your colleagues with IT problems  
  • Work on projects to improve our infrastructure, enhance our internal and external services and develop tools to work more efficiently 
  • Ensure reliability by automation 
  • Spot issues before they cause problems and implement solutions.

What we expect from a Technical Support Engineer is that you have a strong affinity with modern cloud technologies. Your first thought when performing a task must be 'how can i automate this' you have a clear understanding of RESTAPI's, CI/CD, Infrastructure as a Code. You worked with  Docker, Terraform and Kubernetes. You worked with both SQL and NoSQL databases and understand the difference between them. You have handson experience with  Linux, MacOS and Windows. Also Cloud services Like AWS and Azure have no secrets for you. You have an analytical brain and don't shy away from a challenge and you do well under pressure.

Next to the technical knowledge, you are also a 'people' person. You are a team player with your peers, yet you also understand not everyone will have the same grasp on IT as you, and you have the patience to help everyone in the company.


How we work at Payconiq:

  • We try our best to exhibit the following people values: transparency, collaboration, ownership, adaptability to change, and excellence.
  • Ever-evolving; we’re always raising the bar higher than it was yesterday.
  • Approachable, kind, smart people in all departments.
  • Open to new ideas and cutting-edge tech, and of course, Hackathons.
  • We love training and you get to choose how you will spend your 5% training budget; which is in addition to your salary.
  • Agile methodologies.
  • Cross-functional teams.
  • Spotify model; squads, chapters, guilds, and leads galore.

The ideal candidate has: 

  • Bachelor or Master Degree in Software Engineering or similar  
  • 2+ years of experience with Azure active directory & office 365 
  • 2+ years of experience as a sysadmin/system engineer 
  • Worked with ticketing systems (e.g. Jira) 
  • Experience with Office 365 Administration 
  • Advanced experience with macOS and Windows (10) 
  • Proactive, helpful, and patient personality 
  • Always curious about new technologies 
  • Feel responsible and proud about your work 
  • Passionate about IT operations and software development 
  • Able to work independently and in a team 
  • Fluency in written and spoken English is essential 
  • Willingness to participate in on-call rotation during off-hours and weekends 
  • Experience with Linux 
  • Experience with Amazon Web Services – AWS & Azure
  • Experience with Continuous Integration tools like Jenkins
  • Knowledge of Kubernetes

Nice to haves:

  • Development skills 
  • AWS certifications 

Perks:

  • Remote working
  • Training budget (5% of your salary in addition to the base)
  • Laptop + tools to do your job well
  • Free fruit, tostis, coffee and tea when we're not working from home
  • Regular company events and (virtual) borrels throughout the year; (remote) hackathons as well as bowling, boat parties, holiday parties, etc.
  • Check out our videos on our career page to get to know our culture better

Looking forward to learning about your experience!

Payconiq is a fintech that is currently growing a strong presence in the BENELUX region with big goals to expand across Europe. We have 95 people on the team from 40 countries who work together on a daily basis to become a trusted partner and lead in smart processing and payment solutions across Europe.


We are currently on the lookout for a Technical Support Engineer who will work closely with development and support teams to enable them to work at their peak proficiency.


Your job will be to support your colleagues in all aspects of IT. This can vary from assisting them with their laptops to enrolling new users into our systems. You will also be assisting our Ops and Dev engineers in building and implementing our microservice infrastructure and all tools/support systems. 

Together with your team, you will be responsible for monitoring our infrastructure and responding to incidents. All these tasks require you to constantly think outside the box and develop and implement new technologies & tools whilst also keeping a critical eye on the current landscape and not being afraid to propose new solutions. 

We encourage our people to always challenge the status quo and welcome any suggestion that will help us improve and make our services safer, faster, and more efficient.


Daily tasks of Technical Support Engineer at Payconiq:

  • Resolve incidents and problems 
  • Help and assist your colleagues with IT problems  
  • Work on projects to improve our infrastructure, enhance our internal and external services and develop tools to work more efficiently 
  • Ensure reliability by automation 
  • Spot issues before they cause problems and implement solutions.

What we expect from a Technical Support Engineer is that you have a strong affinity with modern cloud technologies. Your first thought when performing a task must be 'how can i automate this' you have a clear understanding of RESTAPI's, CI/CD, Infrastructure as a Code. You worked with  Docker, Terraform and Kubernetes. You worked with both SQL and NoSQL databases and understand the difference between them. You have handson experience with  Linux, MacOS and Windows. Also Cloud services Like AWS and Azure have no secrets for you. You have an analytical brain and don't shy away from a challenge and you do well under pressure.

Next to the technical knowledge, you are also a 'people' person. You are a team player with your peers, yet you also understand not everyone will have the same grasp on IT as you, and you have the patience to help everyone in the company.


How we work at Payconiq:

  • We try our best to exhibit the following people values: transparency, collaboration, ownership, adaptability to change, and excellence.
  • Ever-evolving; we’re always raising the bar higher than it was yesterday.
  • Approachable, kind, smart people in all departments.
  • Open to new ideas and cutting-edge tech, and of course, Hackathons.
  • We love training and you get to choose how you will spend your 5% training budget; which is in addition to your salary.
  • Agile methodologies.
  • Cross-functional teams.
  • Spotify model; squads, chapters, guilds, and leads galore.

The ideal candidate has: 

  • Bachelor or Master Degree in Software Engineering or similar  
  • 2+ years of experience with Azure active directory & office 365 
  • 2+ years of experience as a sysadmin/system engineer 
  • Worked with ticketing systems (e.g. Jira) 
  • Experience with Office 365 Administration 
  • Advanced experience with macOS and Windows (10) 
  • Proactive, helpful, and patient personality 
  • Always curious about new technologies 
  • Feel responsible and proud about your work 
  • Passionate about IT operations and software development 
  • Able to work independently and in a team 
  • Fluency in written and spoken English is essential 
  • Willingness to participate in on-call rotation during off-hours and weekends 
  • Experience with Linux 
  • Experience with Amazon Web Services – AWS & Azure
  • Experience with Continuous Integration tools like Jenkins
  • Knowledge of Kubernetes

Nice to haves:

  • Development skills 
  • AWS certifications 

Perks:

  • Remote working
  • Training budget (5% of your salary in addition to the base)
  • Laptop + tools to do your job well
  • Free fruit, tostis, coffee and tea when we're not working from home
  • Regular company events and (virtual) borrels throughout the year; (remote) hackathons as well as bowling, boat parties, holiday parties, etc.
  • Check out our videos on our career page to get to know our culture better

Looking forward to learning about your experience!

I
I

Desktop Support Engineer

IMC Financial Markets

Amsterdam
30+ dagen geleden
Amsterdam
30+ dagen geleden
LIFE AT IMC AS DESKTOP SUPPORT ENGINEER

WHO WE ARE AND WHAT WE DO

IMC is a leading global market maker, using algorithmic trading and advanced technology to buy and sell securities on multiple trading venues worldwide. We provide liquidity to the financial markets, driving efficiencies for buyers and sellers.

Founded in 1989, we are an ambitious, innovative company and identified early on the importance technology would play in the fast-paced evolution of trading. This entrepreneurial spirit still drives us today and can be found in all of our offices around the world.

OUR TEAM

We now operate globally from offices in Europe, the US and Asia Pacific. Our employees work closely together in multidisciplinary teams, making our success possible.

Technology - At IMC, technology is not a department, it is at the heart of everything we do. Our technologists push the limits of possibility, and then look beyond. In our fast-paced environment, short feedback loops mean projects worked on in the morning can enter production the next day.

Trading – Although our traders come from many backgrounds they all have one thing in common: they are at their best solving complex problems. Their insight into global events, market shifts and pricing ensure we are trading in the right place, at the right time.

Business Support - Around the world, IMC’s business support teams are essential for sustaining our success. In our dynamic environment, we have many exciting challenges and multidisciplinary opportunities to shape our operations and make a real impact.

OUR CULTURE

Our employees are our greatest asset so we give them lots of responsibility and the support they need to make a difference. Our flat structure fosters a culture of openness and collaboration, encouraging the sharing of ideas and knowledge. It makes no difference if you have been with us for three days or three years, the best idea wins.

While we work hard, we also have a lot of fun; whether solving complex challenges or in team building, leisure and sporting activities. IMC also enables its employees to contribute towards a better society through our foundation.

IMC– Where Technology drives Trading

Trading nowadays happens in a highly competitive technological landscape; the best trading idea alone doesn’t cut it anymore. Instead, only the best trading ideas that are enabled via robust, scalable and fast technology win.

Do you enjoy the process of problem solving, a process where you recognize areas of improvement and iterate and innovate to improve? Does your curiosity and desire to learn drive you?

Driven to be the best, our Desktop Engineers are responsible for maintaining the systems that enable IMC to compete at the highest level. They possess a forward thinking attitude required to ensure the performance and stability of IMCs most critical and highly utilized enterprise level technology.

Our Desktop Engineers cover all levels of support, so this is far from a traditional helpdesk role.

DESKTOP SUPPORT ENGINEER AT IMC:

You will collaborate with IMC employees throughout the organization to diagnose, troubleshoot, and correct issues that interfere with access to critical enterprise systems. Daily responsibilities include implementation, maintenance and support for desktops, user devices, servers, and the network where applicable. You will be expected to provide excellent customer service and support in a fast paced and demanding environment. You’ll have a high level of autonomy and responsibility to provide an IT environment with the aim to exceed your user’s expectations.

WHAT YOU WILL DO:

  • Support the physical and virtual desktop trading environment, core infra components like email and DNS, Directory Management, Cloud Technologies, phone & video communication systems and end user devices like tablets, mobile phones and laptops
  • Oversee deployment and updates of the newest enterprise level technologies such as Adobe, Java, Microsoft, and other desktop applications.
  • Install, modify and repair computer hardware and software (including servers, desktop and printers).
  • Support IMC’s state of the art Audio and Visual technology systems.
  • Inventory- and capacity management
  • Troubleshoot, escalate and document computer network issues.
  • Ensure timely and organized resolution of issues via JIRA ticketing system.
  • Assist in-house Facilities Management with execution of desk and physical equipment moves.

WHO YOU ARE:

  • A degree (MBO/HBO/BSc) in ICT related field, or equivalent practical experience
  • Previous Desktop Support experience (at least 3 years)
  • Confident in communicating in English
  • Knowledge of Windows and Mac Operating Systems. Linux experience would be considered a plus.
  • You are a self-starter with sense of urgency and strong prioritization skills. Pro-active and pragmatic.
  • Excellent trouble-shooting and diagnostic skills; ability to solve problems creatively and proactively.
  • Have a desire to learn new skills and evolve as IMC introduces new technologies to the environment.
  • Willing to get involved on physical tasks such as desk moves and room setups.

WHAT MAKES IT FUN?

You will have ample opportunities to learn and develop yourself both on the job and trough training. You will work in a cool office with fun colleagues and an informal atmosphere.

IMC encourages all associates to bring their ideas to the table and not be intimidated to question an approach or idea if there’s a better way to solve a problem. We employ a broad range of people with varying backgrounds. What they have in common is their superior technical expertise, extraordinary intellect and collaborative approach.

We operate at the bleeding edge of technology. If something new can potentially bring an advantage we will actively invest in developing and utilizing that solution. Implementation and support of IMC’s technology systems is viewed as a driver of our success and not a cost center.

OUR HIRING PROCESS

To set you up for success, you can find our hiring process including tips on applying and interviewing with us on our website. Now it’s up to you! Apply today to start an amazing journey with IMC.

LIFE AT IMC AS DESKTOP SUPPORT ENGINEER

WHO WE ARE AND WHAT WE DO

IMC is a leading global market maker, using algorithmic trading and advanced technology to buy and sell securities on multiple trading venues worldwide. We provide liquidity to the financial markets, driving efficiencies for buyers and sellers.

Founded in 1989, we are an ambitious, innovative company and identified early on the importance technology would play in the fast-paced evolution of trading. This entrepreneurial spirit still drives us today and can be found in all of our offices around the world.

OUR TEAM

We now operate globally from offices in Europe, the US and Asia Pacific. Our employees work closely together in multidisciplinary teams, making our success possible.

Technology - At IMC, technology is not a department, it is at the heart of everything we do. Our technologists push the limits of possibility, and then look beyond. In our fast-paced environment, short feedback loops mean projects worked on in the morning can enter production the next day.

Trading – Although our traders come from many backgrounds they all have one thing in common: they are at their best solving complex problems. Their insight into global events, market shifts and pricing ensure we are trading in the right place, at the right time.

Business Support - Around the world, IMC’s business support teams are essential for sustaining our success. In our dynamic environment, we have many exciting challenges and multidisciplinary opportunities to shape our operations and make a real impact.

OUR CULTURE

Our employees are our greatest asset so we give them lots of responsibility and the support they need to make a difference. Our flat structure fosters a culture of openness and collaboration, encouraging the sharing of ideas and knowledge. It makes no difference if you have been with us for three days or three years, the best idea wins.

While we work hard, we also have a lot of fun; whether solving complex challenges or in team building, leisure and sporting activities. IMC also enables its employees to contribute towards a better society through our foundation.

IMC– Where Technology drives Trading

Trading nowadays happens in a highly competitive technological landscape; the best trading idea alone doesn’t cut it anymore. Instead, only the best trading ideas that are enabled via robust, scalable and fast technology win.

Do you enjoy the process of problem solving, a process where you recognize areas of improvement and iterate and innovate to improve? Does your curiosity and desire to learn drive you?

Driven to be the best, our Desktop Engineers are responsible for maintaining the systems that enable IMC to compete at the highest level. They possess a forward thinking attitude required to ensure the performance and stability of IMCs most critical and highly utilized enterprise level technology.

Our Desktop Engineers cover all levels of support, so this is far from a traditional helpdesk role.

DESKTOP SUPPORT ENGINEER AT IMC:

You will collaborate with IMC employees throughout the organization to diagnose, troubleshoot, and correct issues that interfere with access to critical enterprise systems. Daily responsibilities include implementation, maintenance and support for desktops, user devices, servers, and the network where applicable. You will be expected to provide excellent customer service and support in a fast paced and demanding environment. You’ll have a high level of autonomy and responsibility to provide an IT environment with the aim to exceed your user’s expectations.

WHAT YOU WILL DO:

  • Support the physical and virtual desktop trading environment, core infra components like email and DNS, Directory Management, Cloud Technologies, phone & video communication systems and end user devices like tablets, mobile phones and laptops
  • Oversee deployment and updates of the newest enterprise level technologies such as Adobe, Java, Microsoft, and other desktop applications.
  • Install, modify and repair computer hardware and software (including servers, desktop and printers).
  • Support IMC’s state of the art Audio and Visual technology systems.
  • Inventory- and capacity management
  • Troubleshoot, escalate and document computer network issues.
  • Ensure timely and organized resolution of issues via JIRA ticketing system.
  • Assist in-house Facilities Management with execution of desk and physical equipment moves.

WHO YOU ARE:

  • A degree (MBO/HBO/BSc) in ICT related field, or equivalent practical experience
  • Previous Desktop Support experience (at least 3 years)
  • Confident in communicating in English
  • Knowledge of Windows and Mac Operating Systems. Linux experience would be considered a plus.
  • You are a self-starter with sense of urgency and strong prioritization skills. Pro-active and pragmatic.
  • Excellent trouble-shooting and diagnostic skills; ability to solve problems creatively and proactively.
  • Have a desire to learn new skills and evolve as IMC introduces new technologies to the environment.
  • Willing to get involved on physical tasks such as desk moves and room setups.

WHAT MAKES IT FUN?

You will have ample opportunities to learn and develop yourself both on the job and trough training. You will work in a cool office with fun colleagues and an informal atmosphere.

IMC encourages all associates to bring their ideas to the table and not be intimidated to question an approach or idea if there’s a better way to solve a problem. We employ a broad range of people with varying backgrounds. What they have in common is their superior technical expertise, extraordinary intellect and collaborative approach.

We operate at the bleeding edge of technology. If something new can potentially bring an advantage we will actively invest in developing and utilizing that solution. Implementation and support of IMC’s technology systems is viewed as a driver of our success and not a cost center.

OUR HIRING PROCESS

To set you up for success, you can find our hiring process including tips on applying and interviewing with us on our website. Now it’s up to you! Apply today to start an amazing journey with IMC.

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Senior Technical Support Engineer Performance

NetApp

Schiphol-Rijk, NH
13 dagen geleden
Schiphol-Rijk, NH
13 dagen geleden

Title: Senior Technical Support Engineer Performance

Location: 

Schiphol-Rijk, NL, 1119 PZ

Requisition ID: 65525

Job Summary

This is an advanced technical support position that acts as a last line of escalation for Technical Support Engineers working with Technical Support Engineer 2s, Technical Support Engineer 3s, Escalation Engineer 4s, Technical Support Managers, Support Account Managers, Critical Case Team, and Field organizations. Provide technical support to customers, customer support personnel, and field support staff, focused on advanced diagnosis, troubleshooting, repairing and debugging NetApp products, including hardware, software, solutions, and multi-system/multi-vendor/multi-network interoperability issues.  To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills, and be someone who embraces challenges and enjoys mentoring Technical Support Engineer 2s and Technical Support Engineer 3s.

 

Job Requirements

PRIMARY RESPONSABILITIES:

  • Resolve Warranty, Major Account, Government, and SupportEdge Premium and Standard customer problems via the telephone, the web or AutoSupport (ASUP). 
  • Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans. 
  • Participate actively to Swarming best practices.
  • Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them quickly facilitate solutions for customers.  
  • Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues. 
  • Create new and update existing knowledge base articles to share information for reuse throughout the Technical Support Center.
  • Begin to focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases that will help cultivate that expertise
  • Mentor new joiners.

 

LEADERSHIP/ SUPERVISION

  • Reports to a Manager.
  • Assignments are task oriented with little or no instruction given.  
  • Follows outlined procedures.


COMMUNICATION

  • Exemplary written and verbal communication skills.  
  • Exemplary interpersonal communication and customer service skills to work successfully with customers in high stress and/or ambiguous situations. 
  • This individual must work effectively and closely with other Technical Support Engineers, Escalation Engineers, Critical Case Team, Support Account Management Team, Field Support Team, Customers, management, and other internal stakeholders.

 

Technical Competences

  • Solid understanding of the following protocols and applications and troubleshooting thereof: 
    • Storage concepts and infrastructure
    • Storage System operating systems such as Data ONTAP
    • Networking concepts
    • Storage related response times, network induced latencies
    • WAFL

 

  • Basic understanding of  
    • Windows and Linux Operating Systems
    • Virtual infrastructure
    • Remote authentication methodology and data collection on remote systems

 

  • Knowledge of the following technologies will be considered an asset 
    • Experience with analyzing system performance based on tools such as  Perfstat/PerfArchives
    • AFF/FAS storage systems
    • Cloud Service management (AWS, Azure or Google Cloud)
    • NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)

 

Education

  • A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.


Job Segment:Technical Support, Electrical, Engineer, Cisco, Computer Science, Technology, Engineering

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IT Beheerder / Senior Support ... IT Beheerder / Senior Support Engineer Huizen (32-40 uur)

LIDL Nederland GmbH

Huizen, NH
1 dag geleden
Huizen, NH
1 dag geleden
IT Beheerder / Senior Support ... IT Beheerder / Senior Support Engineer Huizen (32-40 uur) IT Beheerder / Senior Support Engineer Huizen (32-40 uur) Het team IT Service & Support waar jij deel van uit zal gaan maken, bestaat uit zes medewerkers en een manager. De afdeling is volop in ontwikkeling, onlangs zijn de 1e lijns support activiteiten geoutsourcet en worden de 3e lijns activiteiten geïntegreerd binnen Service & Support. Doordat de afdeling volop in ontwikkeling is liggen er volop kansen voor jou als ervaren IT beheerder/support engineer om jouw kennis en ervaring in te gaan zetten en mee te denken over onze werkprocessen en dienstverlening. Wij zijn op zoek naar een enthousiaste en energieke collega met een klantgerichte houding en oog voor detail. Herken jij jezelf hierin? Dan maken wij graag kennis met jou! De baan Wekelijks verwerkt de afdeling IT Service & Support honderden calls, onderverdeeld naar incidenten en service requests. Deze calls zijn afkomstig van onze gebruikers op het hoofdkantoor én op onze zes distributiecentra in het land. Jouw werkterrein is zowel hard- als software en je neemt eigenaarschap en de verantwoordelijkheid om 2e en 3e lijns incidenten en service requests op een efficiënte en service gerichte manier af te handelen. Samen met je collega’s zorg jij voor een goede klant experience en werk je nauw samen aan de verder professionaliseringen van het team en de werkzaamheden. Daarnaast signaleer je knelpunten en vind je het leuk om proactief met verbetervoorstellen te komen om onze processen en dienstverlening verder te optimaliseren. Je krijgt bij ons de kans om dit vervolgens zelfstandig uit te rollen en jouw collega’s daarin mee te nemen. Je ziet verbanden tussen complexe vraagstukken, ook wanneer deze buiten het eigen deskundigheidsgebied liggen. Je geeft complexe informatie duidelijk weer, zodat deze aansluit bij één of meerdere doelgroepen. Je organiseert, binnen randvoorwaarden, zaken die op relatief korte termijn behaald moeten worden. Jouw profiel Om succesvol te zijn in deze functie vinden wij het belangrijk dat jij als persoon dienstverlenend en klantvriendelijk bent ingesteld. Gebruikers ondersteunen voelt voor jou heel natuurlijk en de ervaring van de eindgebruiker komt voor jou op de eerste plaats. Je kunt jezelf dan ook goed inleven, communiceert helder en direct en bent assertief op het juiste moment. Verder vragen wij het volgende Wij zijn op zoek naar een (senior) Beheerder ICT met een stevige en solide basiskennis van netwerkinfrastructuren en aantoonbare aanvullende kennis van datacenter technologie en IT-security. Je hebt een afgeronde HBO opleiding aangevuld met minimaal 3 jaar werkervaring in een complexe ICT omgeving. Je hebt aantoonbare kennis van routing en switching, datacenter en security in de vorm van certificaten en daarbij heb je gedegen kennis van procesmatige aanpak in zowel projecten als een beheerorganisatie (ITIL, LEAN en PRINCE2). Verder heb je kennis en ervaring met: ITIL processen (inrichten en houden aan, incident management, problem management en change management processen) Uitgebreide kennis en ervaring m.b.t. Microsoft Windows 10 cliënt en windows server 2012/2016 Office 365 & Outlook Het makkelijk eigen maken van gecompliceerde applicatie landschappen is een pré Je bent technisch actief op minimaal twee van de volgende gebieden: Windows PC systemen Mac OS systemen Citrix System Center Configuration Manager E-mail systeem (Lotus Domini) Wij bieden Een uitdagende, afwisselende en zelfstandige functie met veel verantwoordelijkheid. Werken binnen een divers, hecht team met een open, informele werksfeer. Goede arbeidsvoorwaarden, met een marktconform salaris en de mogelijkheid je verder te ontwikkelen. Wij zijn Als grootste supermarktketen in Europa zijn we actief in 30 landen. In Nederland hebben we meer dan 19.000 medewerkers in ruim 425 filialen. De klant staat bij ons centraal en we hebben oog voor duurzaamheid, bijvoorbeeld door steeds meer biologische, diervriendelijke en duurzame producten in ons assortiment op te nemen én door de bouw van de meest duurzame distributiecentra van Nederland. Die betrokkenheid strekt zich ook uit tot onze medewerkers. Lidl zorgt voor een gezonde werk-privé balans, voldoende groei- en ontwikkelingsmogelijkheden en uiteraard de juiste beloning. Daarnaast staat diversiteit bij Lidl hoog op de agenda. Samen maken we Lidl! Interesse? We zien jouw sollicitatie graag tegemoet! Voor eventuele vragen neem contact op met onze recruiter Yvonne Holthuis op 035-528 7466 Locatie Hoofdkantoor Huizen — {amount} km verwijderd Havenstraat 71 1271 AD Huizen Contract type Fulltime / Parttime Functie level (Hoofd)kantoor Referentie NL-039336
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Grip Support Engineer

Procam Benelux B.V

Amsterdam, NH
7 dagen geleden
Amsterdam, NH
7 dagen geleden
Grip Support Engineer Grip Support Engineer Jij bent dé spil tussen de klanten en het development team als het gaat om het leveren van support voor Grip app Jij bent dé spil tussen de klanten en het development team als het gaat om het leveren van support voor Grip app Amsterdam Deze futureproof en digitaal vaardige bank heeft kennis van zaken. En bij een organisatie die continu in beweging is horen innovatieve teams. Zo ook het Apps & Innovation team, welke verantwoordelijk is voor het bedenken en maken van apps als Tikkie, Kendu en natuurlijk mobiel bankieren. Door constant te innoveren gebruiken inmiddels 3 miljoen mensen de Tikkie-app en zijn er meer dan 500.000 Grip-gebruikers. En dat voor een ‘start-up’ binnen de bank. Impressive? Zeker! Als Grip Support Engineer kom je in dit grensverleggende team te werken. In dit team, waar elke dag weer anders loopt dan je vooraf had gepland, ben jij dé schakel tussen de klanten en het development-team. Waarom ben jij nodig? De huidige Support Engineer is toe aan een volgende stap en gaat aan de slag als Business Analist. De afdeling werkt Agile/Scrum en deze positie is uniek omdat jij voor alle producten en diensten de support verzorgt en dus met alle teams samenwerkt. En er is meer dan genoeg werk te verzetten, dus een energieke, sociale en stressbestendige starter is hartstikke welkom in de afdeling! "Ik vind het super om met mijn luistervaardigheid en positieve houding klanten te kunnen helpen met hun probleem. En om van daaruit mee te denken over verbeteringen van de app of nieuwe diensten!" Wat ga je doen? Voor al die gebruikers van de Grip-app voer je samen met je team de 2e lijns-support uit. Je pakt meldingen op die binnenkomen via de Appstore, social media of het e-mailkanaal. De vragen zijn uiteenlopend: de ene keer duik je de code in, de andere keer speur je logfiles en databases af of je haalt er toch een technische collega bij. Want als er één doel is dat iedereen draagt: de klant staat centraal. Dus als er feedback komt uit de inbox dan neem je ideeën van gebruikers serieus en kan dit zomaar leiden tot verbetering van de app. Jij bent degene die ideeën bundelt en overlegt met de Product Owners. Daarnaast verzorg je analyses en rapportages over het gebruik van de app of klantvraagstukken. Enigszins bekend zijn met begrippen als HTML, JavaScript en SQL zijn mooi meegenomen. Tot in detail de techniek begrijpen of ontwikkelen is niet nodig in jouw baan als Support Engineer, wel is het fijn als jij nieuwsgierig bent en wil weten hoe de app in elkaar steekt. Als je analytisch vermogen kunt afvinken dan is dat ook een grote pré. What’s in it for you? Meewerken en meedenken aan één van de snelst groeiende apps in Nederland. Je hebt met iedereen contact, waardoor je in no time de applicatie en je collega's leert kennen. Werken in een gezellig team met een heel open sfeer, middenin het centrum van Amsterdam. De ideale kandidaat Welke (Hbo of Wo) studie je hebt afgerond is minder relevant. Waar wél naar gekeken wordt is jouw analytische vaardigheden en affiniteit met IT. Vooral jouw persoonlijkheid gaat het verschil maken. Heb jij bijvoorbeeld het talent om met een positief mailtje een kritische klant uiteindelijk toch een goed gevoel te geven? Weet jij de details in logfiles of code te zien waardoor je het probleem weet op te lossen? Of weet jij je hoofd koel te houden wanneer alles anders loopt dan je vooraf had gedacht? Als je dan ook nog eens een down-to-earth, gezellige collega bent voor je teamgenoten, dan zou jij wel eens een hele goede match kunnen zijn. Snappen hoe een applicatie in elkaar steekt Energie krijgt van het helpen van klanten Fijn als je bekend bent met de scrum werkwijze Zowel in het Nederlands als Engels communicatief sterk (eigenlijk een must) Jouw profiel Initiatief nemen Nauwkeurigheid Communicatief (mondeling en schriftelijk) Flexibiliteit Stressbestendigheid Sociabiliteit Heb je nog vragen? Neem gerust contact op met Jasmijn Bertels, Talent Advisor Bereik haar via 06-15149950 of via J.Bertels@procam.nl Telefoon E-mail Heb je nog vragen? Neem gerust contact op met Jasmijn Bertels, Talent Advisor Bereik haar via 06-15149950 of via J.Bertels@procam.nl Telefoon E-mail

Salaris

€3k - €4k Per week

Type functie

Fulltime

Geplaatst op

3 dagen geleden

Beschrijving


Desktop Support Engineer

POSITION SUMMARY

The IT Customer Service role primary responsibility is to provide outstanding IT customer support for all corporate users. This position is responsible for all inquiries from start to finish. (From phone to desk side support). Strong communication skills will be crucial as this position will answer inbound phone calls, draft emails, and speak in person with customers desk side.

KEY ACCOUNTABILITIES/RESPONSIBILITIES

Technical and End-User Support

* Respond to and resolve second/third level computer support and troubleshooting requests escalated through the Service Desk staff or manager in a manner consistent with IT department policies and procedures.

* Diagnose hardware, software, and operator problems and take appropriate remedial actions and document installation and configuration procedures.

* Record equipment upgrades and swap-outs to ensure the accuracy of the company's computer equipment inventory.

* Recommend necessary hardware and software solutions in response to business requirements and within budgetary contractions.

* Perform other related duties as reasonably assigned.

* Work closely with the IT engineering team in transitioning new systems or upgrades to the production environment.

* Document issues and resolutions addressed in Service Desk Knowledgebase.

* Document installation and configuration procedures for supported systems and applications. 80

Compliance and Audit

* Ensure IT Operations complies with all the IT defined policies and procedures.

* Follow company policies and procedures for SLA's 10

Hardware & Software Asset Management

* Ensure all systems are managed and tracked in the asset management system.

* Assist in testing and evaluating new hardware or software applications as upgrades or enhancements to the production environment. 10

QUALIFICATIONS/REQUIREMENTS

Knowledge and Experience

* Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment.

* Relevant college degree and MS Professional/ A+ certifications or equivalent.

* MCSE certification preferred

* ITIL certification preferred

* 8+ years of progressive relevant experience in a corporate LAN environment.

* Proven ability to complete tasks independently and under pressure.

* Strong problem-solving skills

* Ability to work effectively in a dynamic environment and respond efficiently to changing priorities especially under pressure.

* Ability to communicate with users having a wide variety of computer skills and assess the criticality of problems and prioritize accordingly to ensure that the most important problems are resolved promptly.

* Excellent customer service and communication skills. Must be willing to interact with members of the business and communicate effectively with IT Department.

* Must be comfortable working independently as well as interacting effectively in a team environment.

* 8+ years' experience working with servers and workstations in a Windows Operating System platform.

* Ability to work effectively with 3rd party vendors and partnerships to ensure clients expectations are being met.

* Working knowledge of networking concepts and implementation.

* High degree of professionalism.

* Acute attention to detail.

Position-specific Technical Requirements

* Demonstrated proficiency with Microsoft Office 2016 Suite and higher.

* Demonstrated proficiency with Microsoft Windows Operating System (Windows 10).

* Demonstrated experience building and managing workstation images to standardize software across company hardware

* Demonstrated proficiency with Microsoft Active Directory

* Demonstrated proficiency with desktops, laptops, iPads, iPhones.

* Proven ability to complete tasks independently and under pressure.

* Excellent customer service skills.

* Strong problem-solving skills.

* Strong leadership skills

* Ability to communicate with individuals of various levels of technical knowledge

* Good attitude, positive, and willing to learn.