• The Digital Solutions Professional Services Engineer drives the customer success services of JCI Digital Solutions platform (OpenBlue) and other applications aligning the service PSA and SaaS in the sales process to the customer, aligning with the country capabilities and customer success EMEALA team.
• Understands the way the buildings of our customers are operated including management and the life cycle of equipments.
• Is responsible for the ongoing development and renewals of the IT architecture to ensure it supports the business outcomes of the customer.
• Is responsible for demonstrating the services, managing customer requirements, leading workshops, analyzing business requirements and driving functional and technical and organizational solutions.
• Owns the customer service interaction throughout the entire sales lifecycle of a project in the local language.
• Defines and drive solutions across multiple business functions, processes, and technical domains.
• Has experience in at least two of the 4 contributing service disciplines: facility management, energy and sustainability, safety and security handling and data/information architectures.
• Is responsible to prepare the complete Digital solution service offers in local language with value proposition.
• Is responsible to execute and drive the service resources in country, at region level and global to satisfy the customers’ expectations at the SLA level and above.
• Will also create standard digital solution offer templates including local customer success services and the project/ service calculation tools with the global team and train all country resources on these tools.
• Should also be familiar with and experienced in the application of one or more architecture frameworks and any associated architecture development methods.
• Conduct workshops with customers on-site to gather and document "as is" and "to be" business process and service design requirements.
• Translation of business requirements into service concepts in closed alignment with the Building Experts, Business Analysts, Domain Experts, Data Scientist and Developers in country and global.

• Lead the service offering on sustainability, energy savings, high safety and security, customer business outcome and customer experiences offering and value proposition to prospects and customers
• Build and manage technical level and highly service oriented relationships with targeted prospects, customer and partners in alignment regional solution architects in collaboration with the JCI teams on the continent.
• Drive for the creation of repeatable solutions and key technical wins.
• Work with Digital Solutions Director CE and the Integrated Solutions teams to ensure a comprehensive plan is in place to achieve technical objectives; identify, qualify and help close new business within the assigned target accounts, leveraging compelling value propositions that Digital Solutions provide.
• Understand and articulate the value of Digital Solutions and Services to technical IT audiences as with Business audiences which align to the prospect’s strategic business needs, challenges and goals.
• Help with the hiring of next key service team members at all levels.

• Work experience as technical service software engineer at least 3 years in a building industry environment;
• Full life cycle experience, responsible for the development of a complete set of architectural views for an enterprise in accordance with one of the more common architecture frameworks;
• Strong business analysis skills and experience, including development of business vision and strategies, functional decomposition, requirements capture, process modeling for building management;
• Strong knowledge of design and architectural patterns;
• Strong drive to customer service and optimization of service processes;
• Experience of software development methodologies and structured approaches to system development;
• Ability to clarify complicated technical concerns to non-technical individuals;
• Good knowledge of Building Operations and Services to determine value proposition;
• IT amp; OT governance, operation and system management knowledge;
• Organizational, project and program management planning skills;
• Fluent in English and Dutch. Fluency in German or any other European languages is a plus.

• The work includes design and analysis of Galileo navigation system, with emphasis on security operations activities. The principal tasks and responsibilities will include:
• Definition and evaluation of system security design and operational concepts.
• Definition of system and segment operations requirements, interacting with system and segment experts, focusing on (cyber) security.
• Support to the maintenance of OPS documentation, ensuring the update and the coherence with the system baseline evolutions (DCPs/DCNs).
• Support to the Design Authority Engineering Board process, in order to maintain the requirements system baseline (using DOORS).
• Contribution to System-level Reviews.
• Draft technical notes and reports on system and service security aspects.
• Support to system monitoring and system Test Benches operation whenever required by the project activities.

• MSc (PhD is a plus) in telecommunications, electronic engineering, aerospace engineering or computer science (other engineering backgrounds will be evaluated).
• Knowledge on the design of security systems (Knowledge on navigation system mission monitoring is a plus).
• Able to manage and coordinate technical discussions with diverse groups to achieve target goals within a compressed time.
• Eligible for security clearance from their national security administration.
• Experience on the Requirements Management.
• Strong problem-solving attitude;
• Excellent verbal and written communication skills - Italian and English as a minimum;
• Capability to plan and work independently;
• Determination and ability to work on targets;
• Flexibility and the ability to multi-task in a fast-paced atmosphere;
• Availability to travel within the country and abroad.

Role: Senior Software Engineer, Quality Engineering
Location: Amsterdam, Netherlands
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

What you get to do in this role:
As a Senior Software Engineer – Quality Assurance, you will be a key member of the Cloud Platform Development team driving the quality of our products and services to the next level. You will work within our agile software development process and have an important impact on the cloud platform team. This is a developer role in Quality Engineering Department.

In order to be successful in this role, we need someone who has:

• Experience in Java, REST API, CI is a must have
• Experience in Maven, Git, Design Patterns is a good to have
• Experience in Selenium, test frameworks is a plus
• Experience with the agile methodology for software development teams.
• Ability to demonstrate leadership, communicate, "getting things done" attitude and people-skills
• Ability to design, create and implement automated test cases for complex features.
• Desire to interact with customers to build and validate custom scenarios
• Desire to seek continuous improvement in the quality assurance processes

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

• The Digital Solutions Pre-Sales Engineer drives the technical development of JCI Digital Solutions platform (OpenBlue) and applications in the sales process to the customer, aligning with the DDS.
• Ensures the rigor and integrity of the overarching solutions and key applications to meet the customer requirements during the sales.
• Is responsible for the ongoing development of the architecture to ensure it supports the business outcomes of the customer.
• Is responsible for demonstrating the solutions, managing customer requirements, leading workshops, analyzing business requirements and driving functional and technical solutions.
• Owns the customer technical interaction throughout the entire sales lifecycle of a project.
• Defines and drive solutions across multiple business functions, processes, and technical domains.
• Has experience in at least two of the 4 contributing architecture disciplines: business analysis, applications/systems engineering, data/information architectures and technical architectures.
• Is responsible to prepare the complete Digital solution offers in local language with value proposition.
• Will also create standard digital solution offer templates including local customer success services and the project/ service calculation tools with the global team and train all country resources on these tools.
• Should also be familiar with and experienced in the application of one or more architecture frameworks and any associated architecture development methods.
• Conducts workshops with customers on-site to gather and document "as is" and "to be" business process and solution design requirements.
• Translation of business requirements into solution concepts in closed alignment with the Business Analysts, Domain Experts, Data Scientist and Developers.

• Lead the technical development of the offering and value proposition to prospects and customers
• Build and manage technical level relationships with targeted prospects, customer and partners in alignment regional solution architects in collaboration with the JCI teams on the continent.
• Drive for the creation of repeatable solutions and key technical wins.
• Work with Digital Solutions Director CE and the Integrated Solutions teams to ensure a comprehensive plan is in place to achieve technical objectives; identify, qualify and help close new business within the assigned target accounts, leveraging compelling value propositions that Digital Solutions provide.
• Understand and articulate the value of Digital Solutions to technical IT audiences which align to the prospect’s strategic business needs, challenges and goals.
• Help with the hiring of next key technical team members.

• Work experience as technical pre-sales software engineer (at least 3 years);
• Full life cycle experience, responsible for the development of a complete set of architectural views for an enterprise in accordance with one of the more common architecture frameworks;
• Strong business analysis skills and experience, including development of business vision and strategies, functional decomposition, requirements capture, process modeling;
• Strong knowledge of design and architectural patterns;
• Experience of software development methodologies and structured approaches to system development;
• Ability to clarify complicated technical concerns to non-technical individuals;
• Good knowledge of Building Operations and Services to determine value proposition;
• IT amp; OT governance, operation and system management knowledge;
• Organizational, project and program management planning skills;
• Fluent in English and Dutch. Fluent in German or any other European languages is a plus.

Customer Outcomes – IT Workflow Senior Technical Consultant for ITBM

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

Come join the Customer Outcomes IT Workflow team and work with a talented group of consultants building out next generation solutions for ServiceNow’s customers. This team is responsible for the implementation, advisory, best practices, innovation, and architecture for our customers and partners, focusing on IT solutions.

Role

ServiceNow is currently seeking an IT Workflow Senior Technical Consultant with a focus on IT Business Management to be responsible for the successful delivery of ServiceNow's solutions and services in a client consulting environment. 

What you get to do in this role:

The IT Workflow Senior Technical Consultant is a key member of the overall implementation project team and expected to deliver thought leadership in challenging situations. You will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ITBM product capabilities and complimentary technologies in a client-consulting environment including but not limited to: Project and Portfolio Management (PPM), Demand Management, Test Management, Ideation, Application Portfolio Management (APM), and Agile Development.

Lead all technical aspects of project delivery and solution delivery

• Experience with a PPM, APM, Agile solution providers (CA, HP, Oracle, Microsoft, IBM, Atlassian, Rally, Agile Craft) or related high technology business environment.
• Experience working within Agile or Scaled Agile frameworks.
• Knowledge of IT cost drivers and metrics.
• Knowledge of Technology Business Management, IT Financial Management, cost modelling.
• Creation and delivery of solutions for clients addressing requirements through technical architecture in consideration of process design, ServiceNow Technical leading practices, and Standards.
• Ensure technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
• Lead requirement gathering workshops to identify use cases and value-based acceptance criteria.
• Configuration of the application, workflows, and UI.
• Development of required integration components (REST, SSO, LDAP, etc.).
• Drive the continuous improvement of our implementation methodology and service offerings based on client experiences.
• Mentor field resources in implementation methodology, configuration, and leading practices for the ITBM application suite.
• Collaborate and contribute to the creation, deployment, and maintenance of technical leading practices and Standards.
• Achieve IT Workflow Practice and individual KPIs and metrics as defined.
• 50% travel annually, driven by customer needs.

For all consulting roles with ServiceNow, all applicants require:

Consultancy Skills: 

• Exceptional communication and presentation skills to include technical and business concepts.
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems during project delivery.
• Strong interpersonal skills, customer-centric attitude in a culturally diverse environment.
• Proven team player and team builder.
• Proven consulting experience as a key technical resource leading the development and delivery of ITBM solutions in client environments.
• Committed to customer satisfaction and ensures that actions contribute towards a positive client experience by delivering the required business outcomes.
• Active listener, respecting others' point of view, and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal, and presentational).

Other Qualifications:

• 3+ years working in the ITBM or IT services consulting industry.
• Experience in ITIL Foundation or higher. Knowledge of other frameworks such as COBIT, IT4IT, CAPM, Prince2 beneficial.
• Experience with web technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
• Knowledge of technical components such as LDAP, VPN, SSL, SAML, SSO, and other such technologies.
• Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles.
• Must have native or fluent proficiency in both spoken and written English and Dutch.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.