Area Service Lead, Netherlands
Hologic
This is a flexible role with an approximately 70% performing direct service activities on Hologic products in the field and a 30% Leadership role supporting the Field Service Manager in providing exceptional field service and customer experience to Hologic’s customers.
The role is situational and reactive so may be 100% service as the daily needs of our customers change or &;gt;30% Leadership on other occasions. Travel within country and region is required.
Responsibilities
+ Responsible for providing supervision of the Field Service Engineers to ensure exceptional field service and customer experience to Hologic’s customers
+ Coach, mentor and lead team into a culture of accountability, engagement and continuous improvement, and principles of engagement to drive and deliver results.
+ Provide clear and explicit guidance to team, peers and leadership on elements that may affect immediate operations or companywide policies
+ Set and manage team objectives/goals in alignment with overarching plans and strategies developed
+ Effectively manage and partner with HR to deliver team effectiveness through engagement
+ Implementation and installation of systems at customer sites. Working closely with the applications team, sales team and project managers. This may include planning, IT liaison
+ Provide emergency service and repairs and on request also Preventative Maintenance as requested by customers.
+ Liaising with customer IT departments and assisting with information systems installations and troubleshooting.
+ Maintenance and accuracy of assigned inventory.
+ Supporting marketing activities such as exhibitions.
+ Assisting the Field Service Manager with sales and application support for customer inquiries and business tender responses
+ Work closely with the Technical Field Support group with new product introductions.
+ Promote service agreements to customers.
+ Ensure own administrative tasks are complete on time and as needed support the team giving guidance on items such as: Field Service Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms.
+ Work effectively as part of the leadership team, this may include communicating and meeting with customers addressing service issues, concerns and questions then liaising with customer facing teams to implement solutions.
+ Assist the Field Service Manager as needed with call escalation, technical support and administrative duties.
+ Monitors and reports to FSM on progress of tasks/projects assigned to FSE’s.
+ Monitor and assist in the development of new hires with Co-travel to Conduct on-the-job trainings to FSEs on all aspects of field operation;
+ Assist with area management in FSM absence.
Experience:
To perform this job successfully, an individual must be proficient in each of the following areas of knowledge and skills.
Required Knowledge/Skills:
+ Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines.
+ Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems.
+ Strong interpersonal and customer satisfaction skills.
+ Demonstrate leadership ability and have the potential to further develop as a people and business leader
+ Deliver and support the development of time based goals and objectives.
Communication:
+ Professional and effective internal and external communication skills.
+ Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers.
Computer/Software/Instrumentation:
+ Proficient use of Microsoft products (Word, Excel, Outlook).
+ Working knowledge of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)
+ Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.
Vacature projectleider
TBK Installatietechniek BV
Schiphol, NHQA Manager
Black Box Corporation
Black Box is Hiring! QA Manager Amsterdam
The Quality Assurance (QA) Manager plays an important role in Black Box’s data center deployment program by monitoring all phases of the project to ensure that all external and internal requirements are met before our product reaches our customer. The goal of this position, is to assure the high quality of our operations and services leading to the long-term success of our business. Some of the key responsibilities include, developing a Quality Assurance Plan to support the program, executing Quality Control (QC), and the development and reporting of Key Performance Indicators (KPI).The ideal candidate will have an engineering background and enjoy providing end-to-end solutions to Infrastructure quality problems.
- Develop overall quality plan to support the data center rollout, including quality around technical delivery, logistics, inventory controls
- Develop and maintain Noncompliance Register
- Reviews requirements, specifications, and technical design documents to provide timely and meaningful feedback
- Creates detailed, comprehensive, and well-structured installation and test plans.
- Estimates, prioritizes, plans, and coordinates quality control and testing activities.
- Designs, develops, and executes QA scheduled reports (e.g. defects, installation deficiencies, project timelines and project level QA measurements)
- Identifies, records, and documents thoroughly and tracks deficiencies and corrective actions.
- Performs thorough review of all testing documentation.
- Monitors and inspects all operations that affect quality to align with industry and customer standards.
- Facilitates communications with internal and external teams to identify system requirements, failures, and process improvements.
- Monitors corrective action process results.
- Investigates the causes of non-conforming products and trains users to implement QC solutions.
- Tracks quality assurance metrics, such as defects, marginal results, and project specific KPI’s.
- Stays up-to-date with new testing tools and test strategies.
- Maintains all testing documentation.
- Trains installers, where necessary, on testing methodologies.
- Assists Project Manager with reporting requirements.
- Develop Quality plans and run books.
- Oversee testing and installations
- Additional duties as assigned
- Proven work experience in Infrastructure deployment.
- Proven work experience in Infrastructure quality assurance.
- Strong knowledge of Project/Construction QA methodologies, tools, and processes.
- Experience in writing clear, concise and comprehensive test plans and test cases.
- Hands-on experience with QC implementation.
- Solid knowledge of testing and installation methodologies.
- Excellent MS Office and database skills.
- Excellent spoken and written communication as well as receptive listening skills.
- Superior collaboration and communication skills: team building, conflict resolution, stakeholder management and decision making.
- An innovator and disruptor in your specialist field
Qualifications:
- Bachelor’s Degree preferred, or equivalent work experience.
- Minimum of 5 years of relevant experience.
Additional Ideal Qualifications:
- Experience working in a data center builds highly desirable
- Experience with fiber and copper performance testing highly desirable
- Certifications in QC is a strong advantage.
- RCDD and DCDC preferred
- Strong Knowledge of TIA and NEC Standards.
- Strong knowledge of BICSI and Data center installation standards.
Supervisory Responsibility:
- This position leads technical QA team but has no direct reports
Physical Environment/Working Conditions:
- Construction site environment- exposure to extreme heat or cold, loud noise, uneven ground
About Us:
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Senior Application Packager (Eng)
OGD
amsterdamWhat do we offer you?
- A permanent contract;
- A salary up to € 5000,-(on a basis of a 40 hours working week)
- A flexible, understanding employer willing to tailor to your work-related needs (i.e. working from home)
- Unlimited training opportunities
- An encouraging environment for continuous self-improvement, in which you decide which path to follow; we will attain a facilitating role
- An overview of all employment conditions you can find here.
What do you have?
- Currenty residing in the Netherlands
- Extensive experience with products like SCCM, Intune, App-V, MSIX, Ivanti Workspace Control or automation manager
- Experience with application packaging and deployment within concepts such as Citrix, SCCM or Intune
- One of the following certifications: MCSA (Windows 10, server ’12 or ’16), Microsoft 365 Certified: Modern Desktop Administrator Associate, or Azure: AZ-100/101/103 or 70-533, and finally MCSA Office 365 (70-346/347)
- Experience with Powershell and working in Git.
What will you be doing?
As Senior Application Packager you are an experienced specialist, capable of installing any application. You enjoy exploring the underlying requirements needed to map how organizations and their employees utilize their applications and for what purpose. You are energized by making our customers happy by solving complex, technical puzzles, and you thrive on developing your own skills to stay on top of market innovations.
Your role in the Application Packaging Team will be to manage the packaging of our clients’ applications, as well as to manage application packaging projects together with the rest of the team. Additionally, you will contribute to the further development of our automation toolset in AzureDevOps, so we can continue to manage the different environments both centrally and efficiently. You bring to the table scripting experience with which you can help improve existing Powershell & C# scripts, functions and Azure runbooks.
What makes you a true OGD employee?
- You were educated at a university or at an applied university
- You enjoy talking with co-workers about the latest technology, at work-related drinks or pizza sessions for instance
- You like working with enthusiastic, smart and (sometimes even) opinionated co-workers.
Application procedure
Apply
We carefully review your application and within a week we will let you know if you are invited for an interview.
First interview
This is an introductory meeting with someone from the team and Recruitment.
Second interview
This will be a more in-depth interview in which we asses you having the required skills. Again you will have the chance to ask us (difficult) questions.
Offer
In general two interviews will be enough to get a good image of each other. If that’s the case and we do like each other just as much (or maybe even more) as when we first met, we would love to welcome you as a newborn OGD’er!
Due to COVID-19 all interviews
will be online via Microsoft Teams
Projectleider Elektrotechniek
Kracht Recruitment
Amsterdam, NHHaal jij voldoening uit het realiseren van complexe integrale bouwprojecten waar jij de leiding over hebt? Voor een grote installateur zijn we op zoek naar een enthousiaste Projectleider Elektrotechniek!
Het in zijn geheel benaderen van het bouwproces is wat deze partij uniek maakt. Zowel installatietechniek als alle andere aspecten van gebouw gebonden bouw zijn hier volledig geïntrigeerd. Door deze integratie is dit bedrijf in staat om het verschil te maken bij diverse UAV-GC projecten. Dit betreffen zowel woning- als utiliteitsbouwprojecten. Om een hoog uitvoeringsniveau te kunnen waarborgen wordt samengewerkt met een selecte groep van leveranciers en producenten. Maar niet alleen in de manier van bouwen is dit bedrijf uniek, ook hun benaderingswijze van medewerkers is vooruitstrevend. Zo wordt er veel aandacht besteed aan de geestelijke en lichamelijke gezondheid van het personeel. Dit uit zich in diverse sportprogramma's, uitgebreid voedingsaanbod en flexibele werkplekken en tijden.
Functiebeschrijving
Bij onze opdrachtgever ben je als Projectleider Elektrotechniek verantwoordelijk voor de begeleiding van multidisciplinaire utiliteitsprojecten. Je werkt nauw samen met de Projectleider Bouw en bent onder andere verantwoordelijk voor:
- Beoordelen van aanvragen
- Opstellen van begrotingen ter beheersing van het project
- Je bent verantwoordelijk voor engineering, werkvoorbereiding en uitvoering
- Bewaken van de (financiële) planning
- Onderhouden van contact met opdrachtgevers, onderaannemers en bouwende partijen
- Aansturen van het projectteam
Functie-eisen
- Afgeronde HBO-opleiding richting de Installatietechniek
- Je beschikt over leiderschapstalent en bent een inspirator
- Je komt het best tot je recht in een innovatieve omgeving
- Woorden die jouw karakter omschrijven zijn: enthousiast, vriendelijk, representatief en inspirerend
- Je beheerst de Nederlandse taal in woord en geschrift
Arbeidsvoorwaarden
- Salarisindicatie: €4.500+
- 30+ vrij in te delen verlofdagen
- Een zeer divers aanbod aan cursussen en externe opleidingen
- Auto of fiets van de zaak
- Flexibele werktijden en werkplekken
- Sporten en gezond eten op kosten van de baas!
- Voor uw oude dag wordt gezorgd middels een goede pensioenregeling
Quality Inspector
Yacht
Amsterdam, NHYacht is a contractor for highly educated professionals (BSc, MSc, or PhD) who’ll work on-site and innovate together with our customers to find smart solutions. Being part of the worldwide Randstad Group we have an extensive network of clients and professionals.
Functieomschrijving
For our client Siemens we are looking for Quality Inspectors with experience in renewable energy (preferrably wind industry).
Quality Inspector
Place of Work: pre-assembly site (with option to work offshore on rotation)
The Quality Inspector is responsible for supporting the QMiP in implementing the Project Quality Plan on site and
executing Quality activities within scope in line with the requirements of the PQP and SWP IMS system.
The QI reports functionally to the QMiP
Dimension of function
The Quality Inspector is responsible for executing the following key activities;
· Quality Inspections and verifications
· Assessment of workmanship practices (when performed) to verify and ensure quality levels
· Quality reporting
· Reporting and investigation of non-conformances-
· Supporting the site organisation in use of the non-conformance system.
· Management of non-conformance workflows and records
· Receipt and verification of as-built quality documentation
Maintenance of turbine traceability within the pre-assembly, installation and commissioning phases
Functie-eisen
Contacts
Internal: QMiP, TPM, Site Management and site team, PM and core project team, Service Quality External: Customers / Clients, Suppliers, 3rd party inspectors and certifiers, legislative and Standard organisations.
Areas of Responsibility:
· EHS: With reference to the Wind Power EHS Roles & Responsibilities Booklet the Quality Inspector All Employees should be constantly aware of their responsibilities for ensuring a workplace where EHS is the top priority. They should engage with both Line Managers and the EHS Team to ensure that, where practicable, they are familiar with the Siemens EHS management system. Additionally, the Quality Inspector must ensure that all non-conformances identified with a potential or actual EHS impact are managed in accordance with process and notified to the EHS organisation for control and mitigation.
· Quality Inspections: Quality inspections must be performed in accordance with SWP (and project contractual) requirements as documented within the Project Quality Plan (PQP) and relevant Inspection and Test Plans (ITPs). Quality Inspections typically cover delivery inspections, pre-assembly
walkdowns, pre-assembly final walkdowns, mechanical walkdowns and final walkdowns. Where defined in the PQP the inspections will be conducted in conjunction with customer and SWP Service personnel.
· In addition to standard inspections the Quality Inspector will execute the reference turbine process at site level
· Non-conformance management: The Quality Inspector will assist the QMiP in ensuring that the projectsite team is aware of their responsibilities in reporting and responding to non-conformances, providingsupport where required.
· The Quality Inspector will ensure that all non-conformances are reported in the non-conformance system (including findings) databases and executes the day to day management of non-conformance workflows to closure. Physical product nonconformances reported as having been closed should be
reinspected for verification of closure.
· The QI will support the QMiP, TPM and EMiP (as appropriate) in performing technical investigations and root cause analysis of non-conformances.
Arbeidsvoorwaarden
For the role of Quality Inspector salary will be based on experience.
We will boost your career through personal and technical growth. We’ll support you by offering a personal coach and the possibility to follow courses and training via our highly recommended Yacht Academy. We’ll offer interesting benefits and a market conform salary. You’ll become member of the team of professionals who share your education, ambitions and your competencies.
This will enable you to interact with your colleagues from Yacht in your own technology language! You’ll become a member of the yacht network, which stretches the high tech industry. You will be challenged by your peers. As a result you’ll be able to keep your knowledge and skills up-to-date!
Projectmanager Multidisciplinaire Installaties
Kracht Recruitment
Amsterdam, NHVoor een van onze opdrachtgevers in omgeving van Amsterdam zijn wij opzoek naar een projectmanager installatietechniek. Als projectmanager installatietechniek heb je de verantwoordelijkheid over multidisciplinaire projecten.
Dit bedrijf is begonnen als een traditioneel installatiebedrijf en is in de laatste jaren uitgegroeid tot een complete technische dienstverlener. Met meerdere vestigingen verdeeld over Nederland werken ze aan innovatieve en duurzame oplossingen om de leef- en werkomgeving te verbeteren. Maar ondanks de groei van de afgelopen jaren is het bedrijf altijd trouw gebleven aan zijn roots. Zo is het nog steeds een familiebedrijf waar de lijnen kort zijn en de sfeer informeel. Daarnaast is er oog voor de toekomst en maatschappelijke betrokkenheid. Hier wordt middels diverse foundations aandacht aan besteed. Omdat er een steeds hoger niveau wordt nagestreefd speelt ontwikkeling van het eigen personeel een belangrijke rol. Door het starten van een eigen opleidingscentrum kan iedere werknemer de volgende stap binnen het bedrijf zetten. Door de constante groei van het bedrijf is deze vacature tot stand gekomen en krijg je de kans op binnen dit vooruitstrevende bedrijf aan de slag te gaan.
Functiebeschrijving
Als projectmanager in de regio Amsterdam ben je betrokken bij het gehele bouwtraject van het verwerven van opdrachten tot aan de oplevering van projecten. Hierin zijn het opstellen van projectplannen en conceptuele planningen voor een aanbesteding belangrijke taken. Je draagt de verantwoordelijkheid voor multidisciplinaire projecten waarin je adviseert over verbetering van geldende procedures en toepassingen op het gebied van projectbeheersing. Door je raakvlakken met andere projectteams werk je samen met andere projectmanagers en coördinatoren. In deze rol als verantwoordelijke zul je vanaf de start tot aan de oplevering van het project de risico's tot een minimum beperken en kansen optimaal benutten. Onder jouw verantwoordelijkheid vallen onder andere projectleiders (E&W), tendermanager en engineers en technici.
Functie-eisen
Voor de functie Projectmanager zijn wij opzoek naar een gedreven en ervaren manager in projectbegeleiding. Het is van belang dat je overzicht bewaard, kansen ziet en benut en sterk communiceert. Als projectmanager houdt je organisatie en klantbelang goed in de gaten en handelt hierin adequaat en professioneel. Daarnaast neem je de volgende competenties, ervaring en kennis mee:
- Je hebt een afgeronde technische HBO/WO opleiding
- Je beschikt over kennis van projectfases en verschillende contract vormen zoals UAV, UAV-GC, D&B/E&C
- Je hebt kennis en ervaring met WBS en SBS
- Je hebt minimaal 5 jaar ervaring als projectleider of soortgelijke functie
- Je bent organisatorisch sterk en weet prioriteiten te stellen
Arbeidsvoorwaarden
Naast de verantwoordelijkheden en uitdaging staat bij de opdrachtgever een uitstekend salaris, een auto van de zaak, een pensioenregeling en een aantrekkelijke bonusstructuur. Deze opdrachtgever biedt haar medewerkers de mogelijkheid om kansen te benutten en fantastische resultaten neer te zetten.
- Auto van de zaak
- 8% vakantiegeld
- Winstuitkering
- 25 vakantiedagen
- Aantrekkelijke pensioenregeling
Field Application Engineer/ Support Engineer
Hiber
Amsterdam, NH
Come join a team that has the audacious goal to build a communication system that changes the world!
Did you know that 90% of the globe has no affordable connectivity? So how can we ensure the fishing industry to be sustainable, improve the water usage whilst improving crop yields, and reduce the carbon footprints within the transportation sector? The answer is Hiber: by using a constellation of nano satellites we enable connectivity for remote and rural areas. With this connectivity, the opportunities for all types of businesses are boundless.
We enable global climate monitoring, precision farming, marine life protection and many other ways to improve life on earth!
As a Field Application Engineer, you will be the first technical person customers will want to talk with. You will help customers understand the capabilities of system and work with them to see how their use case can be enabled with the band connectivity.
Your daily work focuses on helping customers to get their solutions in the field as quickly as possible. That means responding to customer inquiries, keeping documentation and online self-service portal polished to perfection and co-design solutions with customers when asked. Among others, providing guidance on component selection and application design, from initial idea to manufactured device.
What’s in it for you
- Working with a motivated team of professional Product Owners, Project Managers, Developers, Engineers, Customer Success etc
- Inspirational innovative start-up environment,
- Being part of a groundbreaking innovations with 21st century tech pioneers,
- A state of the art, satellite IoT telecommunication system,
- A team of many disciplines and even more big brains to work with,
- Flexible hours, work-from-home options, office lunch, sauna, gym, chill floor (pool table, bar, dj set) and so much more!
Responsibilities:
- Support our customers and installation partners in getting installations in the field globally, as quickly and fault free as possible.
- Offer remote and in field installation & maintenance support.
- Willing to travel as required (periodically this could be ~50% of the time).
- Create installation plans, with customers and partners, to ensure a clean installation process.
- Offer first line support through our ticketing system.
- Prepare and Acceptance Test equipment which is going out for shipment.
- Help customers understand the possibilities and limitations of Hiber’s IoT solutions.
- Create and update customer facing documentation.
- Customer backend integration support
You love tech and have...
- A relevant degree with at least 2-3 years of experience working in a similar role (for example sales engineering/ support engineer/ FAE etc.)
- A background in engineering/ industrial IoT/ electrical/ electronics/ embedded/ telecoms
- An all-around understanding of all aspects of the customer experience and each stage of the customer lifecycle,
- A commercial attitude, you understand what growing customer value is,
- Solid understanding of (IoT) wireless networking concepts,
- A precise attention to detail,
- The people skills required to work with customer, engineers and customer support agents,
- Fluency in spoken and written English.
- Motivation and drive. You volunteer for new challenges without waiting to be asked.
Come join a team that has the audacious goal to build a communication system that changes the world!
Did you know that 90% of the globe has no affordable connectivity? So how can we ensure the fishing industry to be sustainable, improve the water usage whilst improving crop yields, and reduce the carbon footprints within the transportation sector? The answer is Hiber: by using a constellation of nano satellites we enable connectivity for remote and rural areas. With this connectivity, the opportunities for all types of businesses are boundless.
We enable global climate monitoring, precision farming, marine life protection and many other ways to improve life on earth!
As a Field Application Engineer, you will be the first technical person customers will want to talk with. You will help customers understand the capabilities of system and work with them to see how their use case can be enabled with the band connectivity.
Your daily work focuses on helping customers to get their solutions in the field as quickly as possible. That means responding to customer inquiries, keeping documentation and online self-service portal polished to perfection and co-design solutions with customers when asked. Among others, providing guidance on component selection and application design, from initial idea to manufactured device.
What’s in it for you
- Working with a motivated team of professional Product Owners, Project Managers, Developers, Engineers, Customer Success etc
- Inspirational innovative start-up environment,
- Being part of a groundbreaking innovations with 21st century tech pioneers,
- A state of the art, satellite IoT telecommunication system,
- A team of many disciplines and even more big brains to work with,
- Flexible hours, work-from-home options, office lunch, sauna, gym, chill floor (pool table, bar, dj set) and so much more!
Responsibilities:
- Support our customers and installation partners in getting installations in the field globally, as quickly and fault free as possible.
- Offer remote and in field installation & maintenance support.
- Willing to travel as required (periodically this could be ~50% of the time).
- Create installation plans, with customers and partners, to ensure a clean installation process.
- Offer first line support through our ticketing system.
- Prepare and Acceptance Test equipment which is going out for shipment.
- Help customers understand the possibilities and limitations of Hiber’s IoT solutions.
- Create and update customer facing documentation.
- Customer backend integration support
You love tech and have...
- A relevant degree with at least 2-3 years of experience working in a similar role (for example sales engineering/ support engineer/ FAE etc.)
- A background in engineering/ industrial IoT/ electrical/ electronics/ embedded/ telecoms
- An all-around understanding of all aspects of the customer experience and each stage of the customer lifecycle,
- A commercial attitude, you understand what growing customer value is,
- Solid understanding of (IoT) wireless networking concepts,
- A precise attention to detail,
- The people skills required to work with customer, engineers and customer support agents,
- Fluency in spoken and written English.
- Motivation and drive. You volunteer for new challenges without waiting to be asked.
Principal Technical Account Manager
Equinix
Amsterdam, NHPlease note: There is no primary working location, therefore it’s possible to work remotely from these locations: France – Netherlands – UK – Spain – Poland – Italy – Germany
The Technical Account Manager (TAM) Principal (Master level) uses broad expert knowledge of skills will working on significant and unique customer issues. Focused on building relationships with large key customer accounts to ensure the investment value of Equinix services. Onboards and advises customers during installations and configurations, engages managed service offerings, trains customers on technical product topics (including new features and capabilities) and serves as a broad technical expert and advocate for assigned customer accounts. Acts independently to determine methods and procedures, and may coordinate project work for others.
Responsibilities
Adoption and Implementation
• Known technical expert that deeply understands the customers needs and resolves significant and unique customer business challenges, as they relate to their technical environment and their usage of Equinix product and services
• Provides expert support to key account customers on technical design details, technical guidance, and supports the deployment and configuration of Equinix digital products
• Provides technical implementation support to customers in implementing unique technical solutions and/or products
• Onboards and advises large key customer clients during installation and configuration process; engages managed service offerings and partners with top tier customers to revolve significant technical issues
Advocacy and Support
• Serves as a trusted expert advisor to large sized customers on supporting technical unique customer matters, such as: when and how to consider expanding their platform, how to adopt new features, and when to upgrade software and/or hardware
• Provides expert onboarding support and advises clients during installations and configurations; engages managed services offerings, and partners with customers on how to approach and resolve significant business needs
• Hosts trainings to customers on expert technical product topics, including new design features and capabilities
• Monitors communications between the customers, Equinix and partners to resolve the customer's unique infrastructure matters
• Serves as a trusted technical expert advisor to guide customers on how to best leverage their investments with Equinix
Solution Review and Consultancy
• Advises the customer on significant and unique technical matters, such as: when to consider expanding their platform, how to adopt to new features, and when to upgrade software and/or hardware
• Serves as a primary focal point for unique technical questions, ideas, and issues
• Monitors unique customer environments and establishes metrics to assist with the development of recommendations to improve performance of resolving significant integrated systems and infrastructure
• Provides master level assessments to meet customer objectives and business requirements by creating a implementation roadmap and milestone/Key Performance Indications (KPIs)
Engagement and Learning
• Shares knowledge and best practices with customers on significant technical matters
• Conducts unique design demonstrations and reviews of Equinix virtual products for large key customer account(s)
• Hosts customer training and learning sessions on design usage
Best Practice Development
• Creates and contributes to collective knowledge base by adding articles, for significant internal processes, troubleshooting, and customer facing documentation
• Collaborates across teams, including: GCCX, Sales, Product and Operations to create, refine and implement TAM business support processes
• Gathers customer feedback and translates needs into effective recommendations for product organization
Collaboration / Communication
• Assists account teams in efforts to bolster existing key customer relationships and identify new opportunities
• Proactively manages significant level customer situations
• Coordinates actions of the team to ensure customers and internal stakeholders have the information required to make decisions to resolve significant issues quickly and ensure customers are receiving value from their platform and driving adoption
• Collaborates and communicates with multiple internal teams to ensure unique customer support resolution
• Actively contributes to a positive team culture
Subject Matter Expertise
• Demonstrates expert knowledge of Equinix virtual products to design, build, and troubleshoot significant and unique design customer deployments
• Articulates master level knowledge of Equinix products and technical domains including: networking, security, cloud, data science, compute, application development, and enterprise applications
Relationship Management
• Builds strong working relationships with technical counterparts while supporting significant key customer account(s) in their use of Equinix digital products
• Dedicated to support large, strategic customers consuming large or complex amount of virtual products
Team Leadership
• Serves as a "swarm" leader by bringing other team members and technical resources into the conversations
• Coaches and mentors team members
Qualifications
·12+ year's professional experience, Bachelor's degree or equivalent experience
Projectleider
Xelvin B.V.
PURMEREND, NHFunctiebeschrijving
Efficiënte uitvoer en afronding van een projectplan. Natuurlijk binnen de daarvoor gestelde eisen voor veiligheid, kwaliteit, doorlooptijd en budget. Gaat jouw hart daar sneller van kloppen? En stuur jij graag het projectteam aan dat je zelf hebt samengesteld? Dan ben jij de Projectleider die we zoeken voor een bedrijf in Purmerend.
In totaal bestaat de locatie uit 50 mensen waaronder Projectleiders, Installatiebeheerders, en Administratief ondersteuners. Zij zijn verantwoordelijk voor de aansturing en facilitering van de Operators die het onderhoud preventief en correctief uitvoeren.
Hoe ziet jouw dag eruit als Projectleider?
Als Projectleider begin je de dag tussen 7.00 uur en 9.00 uur met een teamoverleg. Hoe is de voortgang van het lopende project? Is de juiste kennis en ervaring aanwezig? Worden werkzaamheden wel veilig uitgevoerd? Jij ziet erop toe dat de werkzaamheden binnen de gestelde kaders van het projectplan verlopen. Na het overleg stel je de voortgangsrapportage op die je deelt met de Manager Techniek en/of projecteigenaar. Dit doe je op een planmatige, proactieve, overtuigende en flexibele manier. Samenwerken is vanzelfsprekend voor jou, net als persoonlijke verantwoordelijkheid. Dit zijn ook typische cultuurkenmerken van het bedrijf.
Functie-eisen Wanneer ben je een aanvulling voor het team?
- Je hebt een afgeronde Hts- opleiding Werktuigbouwkunde, energietechniek, of installatietechniek
- Binnen deze functie is een civiele invalshoek van belang. Hierbij moet je denken aan warmteopslag en infra-vraagstukken.
Wij bieden - Salaris tussen € 3..750 en € 4.500 bruto per maand o.b.v. 40 uur per week;
- 25 vakantie & 13 atv-dagen;
- Wat betreft de toekomst: wij betalen 2/3 van je pensioenpremie en jij 1/3;
- Na het jaarcontract bij Xelvin krijg je een contract voor onbepaalde tijd bij het bedrijf.
Contact
Mijn naam is Kim Oostendorp en ik help jou graag verder in de procedure voor deze functie. Bij interesse, vragen of opmerkingen mag je mij bellen, appen of mailen via 06 - 10 03 61 77 of k.oostendorp@xelvin.nl
Xelvin
Xelvin is een internationaal opererende organisatie. Verspreid over Europa zijn er 15 kantoren. We hebben een groot netwerk van professionals opgeleid van MBO, HBO tot Universiteit die vanuit een vast of flexibel dienstverband projecten uitvoeren voor toonaangevende opdrachtgevers.
Xelvin biedt haar medewerkers de beste balans tussen flexibiliteit en zekerheid en ruimte voor persoonlijke groei in een stimulerende en uitdagende werkomgeving. Xelvin is actief in de sectoren Technologie | Food, Chemie & Pharma | Bouw, Infra & Milieu | Energie & Water.
Solliciteren
Bent u geïnteresseerd? Neem dan contact op met Kim Oostendorp, telefoonnummer 072-7202236 of verstuur uw sollicitatie per e-mail naar k.oostendorp@xelvin.nl.
Geplaatst op
7 dagen geleden
Beschrijving
This is a flexible role with an approximately 70% performing direct service activities on Hologic products in the field and a 30% Leadership role supporting the Field Service Manager in providing exceptional field service and customer experience to Hologic’s customers.
The role is situational and reactive so may be 100% service as the daily needs of our customers change or &;gt;30% Leadership on other occasions. Travel within country and region is required.
Responsibilities
+ Responsible for providing supervision of the Field Service Engineers to ensure exceptional field service and customer experience to Hologic’s customers
+ Coach, mentor and lead team into a culture of accountability, engagement and continuous improvement, and principles of engagement to drive and deliver results.
+ Provide clear and explicit guidance to team, peers and leadership on elements that may affect immediate operations or companywide policies
+ Set and manage team objectives/goals in alignment with overarching plans and strategies developed
+ Effectively manage and partner with HR to deliver team effectiveness through engagement
+ Implementation and installation of systems at customer sites. Working closely with the applications team, sales team and project managers. This may include planning, IT liaison
+ Provide emergency service and repairs and on request also Preventative Maintenance as requested by customers.
+ Liaising with customer IT departments and assisting with information systems installations and troubleshooting.
+ Maintenance and accuracy of assigned inventory.
+ Supporting marketing activities such as exhibitions.
+ Assisting the Field Service Manager with sales and application support for customer inquiries and business tender responses
+ Work closely with the Technical Field Support group with new product introductions.
+ Promote service agreements to customers.
+ Ensure own administrative tasks are complete on time and as needed support the team giving guidance on items such as: Field Service Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms.
+ Work effectively as part of the leadership team, this may include communicating and meeting with customers addressing service issues, concerns and questions then liaising with customer facing teams to implement solutions.
+ Assist the Field Service Manager as needed with call escalation, technical support and administrative duties.
+ Monitors and reports to FSM on progress of tasks/projects assigned to FSE’s.
+ Monitor and assist in the development of new hires with Co-travel to Conduct on-the-job trainings to FSEs on all aspects of field operation;
+ Assist with area management in FSM absence.
Experience:
To perform this job successfully, an individual must be proficient in each of the following areas of knowledge and skills.
Required Knowledge/Skills:
+ Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines.
+ Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems.
+ Strong interpersonal and customer satisfaction skills.
+ Demonstrate leadership ability and have the potential to further develop as a people and business leader
+ Deliver and support the development of time based goals and objectives.
Communication:
+ Professional and effective internal and external communication skills.
+ Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers.
Computer/Software/Instrumentation:
+ Proficient use of Microsoft products (Word, Excel, Outlook).
+ Working knowledge of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)
+ Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.