Infoblox’s Support Team is looking for an ambitious and intelligent individual to join our highly talented group in any major city where Infoblox is based.  As a Senior Technical Support Escalations Engineer (TSE’s), you will be specifically focussed on supporting Infoblox’s Service Provider customers. You will be given the opportunity to get hands-on experience working with bleeding-edge technology in a growing company.  Come join a team where we have mentors (NOT managers) that provide their team with all the skills, tools, and knowledge to cultivate a long and successful career. 

Our Tier 3 Sr. TSE’s work with customers (internal and external) to solve complex situations in creative ways.  With our new Cloud and Security offerings, you will be at the forefront of relevant and necessary technology.  If you are passionate about technology, customer service, and have a Service Provider background, then this opportunity is right for you.

Responsibilities:

• Provide (remote) technical support for Infoblox Service Provider customers and partners
• If needed, assist with ongoing Support Escalations from non-Service Provider customers
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Partner with and support assigned Infoblox Technical Account Managers; resident engineers and sales engineers
• Provide root cause analysis document for outages when needed
• Recommend new and existing solutions, which involve enhancing application/systems functionality, features and defect repair
• Be intuitive and inventive by providing solutions and workarounds for customers
• Install and configure Infoblox products as well as third-party software for support lab testing purpose when needed
• Mentor the more junior Tier 1 and new Tier 2 Engineers
• Complete rotational on-call duty as assigned

Requirements:

• 8+ years remote Technical support/Systems administration/Network administration background desirable
• Strong background and knowledge in Service Provider architectures and solution creation
• Solid expertise in TCP/IP and networking protocols
• Knowledge of DNS, DHCP and other product related protocols and technology
• Ability to read and comprehend detailed network topology maps
• Ability to read log-level data such as; sniffer traces, SNMP traps, crash files, and system logs
• Excellent verbal and written communication skills.
• Fluency in English is a must. (other European languages French, German, Spanish or Italian is a plus)
• Working knowledge of L2 switching and L3 routing technologies or protocols
• Strong customer service skills
• Self-starter with the ability to multi-task in a high-pressure, fast-paced, fast-growth environment
• Team player

Preferred Skills:

• Knowledge of network security management, firewalls, and security protocols
• Experience with mitigation of security threats at firewall level Knowledge of attack patterns and DNS specific attacks
• Understanding of one or more operating systems (Unix/Microsoft)
• Programming and/or scripting skills (Python preferred)
• End-to-end networking troubleshooting skills a plus
• Experience with third-party solutions such as F5 Load Balancers, Cisco Routers/switches, Juniper routers
• Certifications: CCNA, Security+, CICA, CIST and/or CISSP
• Security clearance a huge plus

Education:

• Bachelor’s degree in computer science, Computer Engineering, or another technical field

It’s an exciting time to be at Infoblox. We are the market leader in technology for network control. Our success depends on bright, energetic, talented people who share a passion for excellence in building the next generation of networking technologies—and having fun along the way. Infoblox offers a fast-paced, action-oriented environment. We promote a culture that embraces innovation, change, teamwork, and strong partnerships. Join the winning Infoblox team—our future looks bright, and so will yours. To check out what it’s like to be a Bloxer, click here.

Customer Outcomes – IT Workflow Senior Business Process Consultant for ITSM 

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

Come join the Customer Outcomes IT Workflow team and work with a talented group of consultants building out next generation solutions for ServiceNow’s customers. This team is responsible for the implementation, advisory, best practices, innovation, and architecture for our customers and partners, focusing on IT solutions.

Role

ServiceNow is currently seeking an IT Workflow Business Process Consultant with a focus on IT Service Management to be responsible for the successful delivery of ServiceNow's solutions and services in a client consulting environment.

What you get to do in this role:

The IT Workflow Senior Business Process Consultant is a key member of the overall project team and expected to deliver thought leadership in challenging situations. You will lead all process change aspects of the project delivery and solution delivery and be responsible for maintaining a high degree of expertise in ServiceNow best practices and hold yourself to high standards when implementing.

Responsibilities will include:

• Lead business process definition, re-engineering, improvement, and gap analysis of current and desired processes during workshops with key customer sponsors and stakeholders.
• Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles, and responsibilities.
• Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks.
• Become a trusted advisor status with the customer throughout the engagement.
• Promoting continuous process improvement practices through process metrics/KPIs, dashboards, and role accountabilities.
• Managing and communicating ITSM process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet customer expectations,
• Lead testing and customer acceptance activities,
• Drive the customer roadmap discussions and decisions,
• Train and mentor other members of the services team.
• Collaborate and contribute to the creation, deployment, and maintenance of Leading Practices and Standards.
• Achieve IT Workflow Practice and individual KPIs and Metrics as defined.
• 50% travel annually, driven by customer needs. 

For all consulting roles with ServiceNow, all applicants require:

Consultancy Skills: 

• Committed to customer satisfaction and ensures that actions contribute towards a positive client experience by delivering the required business outcomes.
• Active listener, respecting others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational).
• Proven consulting experience in defining and deploying 'to be' best practice ITSM processes and in identifying solutions from a people, process, and technology perspective.
• Proficient in process management competences.
• Extensive experience driving large scale, complex global change initiatives, and programs to a successful implementation.
• Solid experience in requirements gathering, including experience in creating process documentation.
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word, and PowerPoint).
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors and stakeholders in solving business process and/or technical problems.
• Solid background in IT operational support or consulting, with experience in ITSM/ITIL process analysis and improvement.
• Ability to work with cross functional remote (virtual) groups.
• Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
• Proven team player and team builder 

Other Qualifications:

• Minimum of 5+ years’ experience with leading ITSM toolsets
• Minimum of 5+ years of global process management experience
• Minimum of 5+ years of Professional Services experience
• Degree or equivalent, preferably in Information Technology
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working in a SaaS environment. 
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies. 
• ITIL Practitioner or Service Manager Certification preferred
• BPM training / certification preferred
• Must have native or fluent proficiency in both spoken and written English and Dutch.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

For our location in Heerlen, The Netherlands – other locations can be discussed

Careers that Change Lives
To support the BENELUX commercial team dedicated to our Enabling Technologies & ENT Group, we are currently looking for an office-based (Heerlen, the Netherlands) proactive, analytical and sales-oriented Inside Sales Representative with excellent communication skills and a problem-solving mindset.

This is a great challenge for a person with a strong commercial mindset, customer focus and solid motivation. Fluent trilingual skills in French, Flemish / Dutch and English are required. Fresh graduates and candidates with entry experience are welcome.

A Day in the Life
We offer you a position where you will have the opportunity to sell a broad range of Medtronic services within the Enabling Technologies and ENT business. Your customers will be hospitals, and in particular- purchasers, doctors and healthcare professionals.

Inside Sales Representative is an office-based role responsible for selling service solutions to our customers and thus improving the overall Medtronic customer experience by a technology enabled, an innovative remote selling capability. You will support the development of our service business in Belgium and Netherlands.

In this position, you are responsible for identifying and closing service contract opportunities and renewing expiring contracts for small and big capital assets. You will be expected to have a good knowledge of our service offering and install base and to provide this information to all our existing customers as well as to the field saes teams; all while being based in our office in Heerlen. Because this is an office-based position, you will perform these activities via telephone or e-mail, so remote communication skills are key. You will have to be in close contact with the service and sales teams and when field follow up is required, you will make sure the appropriate team member has all the necessary information and is taking the lead in this matter.

Through the active management of service contract agreements, you will have to spot opportunities and provide detailed information on all service contracts and look at ways of consolidating them in accounts where possible. You will be expected to analyze the existing install base data of our high-tech medical equipment and produce a detailed action/activity plan to sell new service contracts to these customers based on historical repair costs, other existing contracts and loan costs.
You will be required to pro-actively manage the service agreement database to ensure all contracts are kept up to date and renewal discussions are carried out in a timely manner.

You will be part of the Cranial-Spinal team and furthermore part of the Restorative Therapies Group.
Tasks & responsibilities:

• Sell Service contracts pro-active or / and in collaboration with the field sales team
• Reporting of service agreement status and revenue to the service and sales managers;
• Understand the status of ongoing repairs and provide feedback to the team and customer;
• Gaining basic product knowledge through our trainings;
• Supporting with the correct and timely invoicing of repairs.
  

Must Haves

• Bachelor’s degree or equivalent (or at least MBO+);
• Fluent in Dutch / Flemish and French, good in English;
• Good analytical and presentation skills;
• (Microsoft) Office package experience;
• Ability to learn and retain detailed technical information;
• A sales driven mentality;
• Strong influencing skills and ability to think laterally;
• Living in reasonable distance to our Heerlen (close to Heerlen, Netherlands) office;
• Fulltime availability (or at least 80%).

Nice to Haves

• Telephone customer facing experience in sales or customer support environment is preferred;
• Remote sales experience in Medical Devices or High-Tech environment is a plus;
• Field sales experience or customer service experience is a plus;
• Experience with SAP and SFDC.

Skills & competencies

• To be successful in this role very strong interpersonal and communication skills are required;
• You are a strong analytical thinker, pro-active team player & you collaborate easily with others;
• You are trustworthy and are able to build a strong internal- & and external network of stakeholders;
• You are self-motivated and able to work with autonomy;
• Managing several tasks and projects at once poses no problem for you;
• You think in innovative ways and pursue new ideas that create meaningful innovations & solutions for your customers;
• You like to work with new technologies;
• Last but not least you are a highly motivated professional with positive mindset and perseverance.

We Offer
In our 5th Tenet of our Mission we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.
Also a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:

• Flexible working environment;
• Annual Incentive Plan % depending on company results;
• Pension scheme and group discount on healthcare insurances
• Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
• Employee Assistance Program and Recognize! (our global recognition program)

Your Answer
Is this the position you were waiting for? Then please apply directly via the apply button!

About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Let’s work together to address universal healthcare needs and improve patients’ lives.Help us shape the
future.

Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 155 countries.

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your own career. Join us in our commitment to take healthcare Further, Together.

• € 2700 - € 4000 bruto per maand;
• uitzicht op een vast contract bij de opdrachtgever;
• uitdagend werk op zowel Elektro als WTB gebied.

• je hebt een MBO 3 opleiding gevolgd richting WTB of Elektrotechniek;
• je hebt ervaring in de procestechniek;
• je hebt kennis van elektrotechniek;
• verder heb je kennis van WTB.