Meest populaire vacatures

11Banen gevonden

11 Banen gevonden

Area Service Lead, Netherlands

Hologic

9 dagen geleden

Hologic is the market leader in the women’s health industry with three different divisions, all offering unparalleled diagnostic and treatment solutions. In the regulated markets where businesses are awarded on a tender basis, our capability to win the deal comes from seamless combination of Customer solution definition (Commercial and Technical content) together with flawless execution of all tender requirements (Administrative content and process).
This is a flexible role with an approximately 70% performing direct service activities on Hologic products in the field and a 30% Leadership role supporting the Field Service Manager in providing exceptional field service and customer experience to Hologic’s customers.
The role is situational and reactive so may be 100% service as the daily needs of our customers change or &;gt;30% Leadership on other occasions. Travel within country and region is required.
Responsibilities
+ Responsible for providing supervision of the Field Service Engineers to ensure exceptional field service and customer experience to Hologic’s customers
+ Coach, mentor and lead team into a culture of accountability, engagement and continuous improvement, and principles of engagement to drive and deliver results.
+ Provide clear and explicit guidance to team, peers and leadership on elements that may affect immediate operations or companywide policies
+ Set and manage team objectives/goals in alignment with overarching plans and strategies developed
+ Effectively manage and partner with HR to deliver team effectiveness through engagement
+ Implementation and installation of systems at customer sites. Working closely with the applications team, sales team and project managers. This may include planning, IT liaison
+ Provide emergency service and repairs and on request also Preventative Maintenance as requested by customers.
+ Liaising with customer IT departments and assisting with information systems installations and troubleshooting.
+ Maintenance and accuracy of assigned inventory.
+ Supporting marketing activities such as exhibitions.
+ Assisting the Field Service Manager with sales and application support for customer inquiries and business tender responses
+ Work closely with the Technical Field Support group with new product introductions.
+ Promote service agreements to customers.
+ Ensure own administrative tasks are complete on time and as needed support the team giving guidance on items such as: Field Service Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms.
+ Work effectively as part of the leadership team, this may include communicating and meeting with customers addressing service issues, concerns and questions then liaising with customer facing teams to implement solutions.
+ Assist the Field Service Manager as needed with call escalation, technical support and administrative duties.
+ Monitors and reports to FSM on progress of tasks/projects assigned to FSE’s.
+ Monitor and assist in the development of new hires with Co-travel to Conduct on-the-job trainings to FSEs on all aspects of field operation;
+ Assist with area management in FSM absence.
Experience:
To perform this job successfully, an individual must be proficient in each of the following areas of knowledge and skills.
Required Knowledge/Skills:
+ Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines.
+ Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems.
+ Strong interpersonal and customer satisfaction skills.
+ Demonstrate leadership ability and have the potential to further develop as a people and business leader
+ Deliver and support the development of time based goals and objectives.
Communication:
+ Professional and effective internal and external communication skills.
+ Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers.
Computer/Software/Instrumentation:
+ Proficient use of Microsoft products (Word, Excel, Outlook).
+ Working knowledge of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)
+ Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.

Verhuizen naar Sofia, Bulgarije - Klantenservice medewerker gezocht!

Working Adventures Recruitment

Netherlands

30+ dagen geleden

Netherlands

30+ dagen geleden

Houd jij ervan om klanten blij te maken? Als klantenservice medewerker ga je ervoor zorgen dat elke klant weer met een tevreden en blij gevoel ophangt. Via telefoon, email en social media sta je Nederlandse klanten te woord. Aan de hand van de trainingen krijg je tools aangereikt, waardoor je in staat bent de vraag of het probleem op te lossen. Ben je meer sales-gericht? Dan komt dat ook goed van pas, want we hebben ook meer sales-georiënteerde klantenservice medewerkers nodig.

Geen stress, alles wordt voor je geregeld:

We willen ervoor zorgen dat je vertrek naar Sofia zo makkelijk mogelijk voor je wordt gemaakt. Daarom wordt je vlucht naar Sofia voor je geboekt en betaald. Vervolgens word je bij aankomst op het vliegveld opgehaald en bij je tijdelijke hotel afgezet (deze wordt ook voor je geboekt en betaald). De volgende dag neemt je relocatiebuddy je mee om jou de verschillende appartementen in de stad te laten zien die voldoen aan jouw eisen. Wanneer je jouw appartement hebt gekozen, dan zal je hulp krijgen bij het verhuizen en alle administratie rondom het huren van de accomodatie. Sofia is spotgoedkoop, voor nog geen €350 huur je een prachtig centraal gelegen appartement van ongeveer 60 tot 80 m2.

Sofia, een onontdekte parel!

Eén van de grootste voordelen van werken in Bulgarije, zijn de lage kosten voor levensonderhoud. Met het salaris wat je verdiend, leef je een fantastisch leven! Sofia is dé plek om te wonen als je houdt van een bruisend nachtleven met veel leuke barretjes en restaurants. Ook kun je hier goed winkelen, want vrijwel alle bekende en minder bekende merken kun je hier vinden. Naast het winkelen is het bezoeken van katherdralen en theaters ook zeker een must. Ook buiten de stad is er genoeg te doen, zoals skieën, klimmen en fietsen. Door middel van goedgeregeld busvervoer, goedkope taxi’s of te voet kun je de stad zelf gaan verkennen. De stad staat eigenlijk vol met dingen die je moet zien, en dat in combinatie met een laag prijskaartje. Geen verkeerde plek om te wonen en te werken dus!

Wat wij aanbieden:

Hulp bij administratie, zoals bankzaken, belastingen en zorgverzekering.
Een bruto maandsalaris van €1290 p/m (oftewel €1125 netto p/m) een bonus.
Je krijgt betaalde trainingen en coaching.
Een internationale bedrijfscultuur in een gloednieuw kantoor.
Je kan aansluiten bij het collectief bedrijfspensioen.
Aan het begin mag je tijdelijk verblijven in een hotel op kosten van het bedrijf.
Een relocatiebuddy die je gaat helpen met het vinden van vaste accommodatie.
De vlucht wordt voor je geboekt en betaald.
Je krijgt gelijk een onbepaalde tijd contract.
Interessante doorgroeimogelijkheden.
Een onvergetelijke levenservaring waar je de rest van je leven profijt van hebt.

Wat we van jou vragen:

Vloeiend Nederlands of Vlaams (in woord en geschrift).
Je bent flexibel ingesteld (wisselende shifts).
Je bent minimaal 6 maanden beschikbaar.
Je bent minimaal 18 jaar of ouder.

Agent Customer Support German/Dutch/English

DHL Express, Inc.

30+ dagen geleden

Are you a customer service expert and interested in working in the most international company? Then we are looking for you!
The DHL team comprises over 510,000 people in practically every country on the planet. And yet they all have one important thing in common: The Customer
That’s because, although logistics are what drives our world, people are what connect it.
Delivering service, quality and sustainability, every single day to every single customer, is how we’re able to bring people together – and make a difference to their lives.
Please note: English, Dutch and German are mandatory for this position!
YOUR ROLE
As a Customer Support Agent Frontline, you are the main point of contact for DHL’s customers. You will be working from our office in Maastricht, The Netherlands.
You build and maintain strong relations with our B2B customers to secure an outstanding service and provide good quality details leading to high customer satisfaction. For customer issues that impact the ‘order to cash’ process, you are the case report. Your aim is to solve the issue online or report it adequately into the system to ensure correct follow up by the second line team. The questions are always related to (e-) billing issues in which additional information is needed to clear uncertainties and/or adjust faults.
You handle, investigate and resolve customer enquiries in an accurate, professional and timely manner within the scope of an inbound call center environment. Delivering quality within limited time is what drives you. Customer satisfaction is your main goal!
YOUR PROFILE
Multi lingual required combination of Dutch-English-German
Customer service experience or similar experience for at least 1 year
Secondary school (economics, finance and/or business administration)
Good telephone conversation/handling skills and typing skills
Good communication skills, great customer orientation and empathy
Team player and sensitive to cultural specifics
OUR OFFER
A job in dayshifts from Monday to Friday (no night and weekend shifts)
A competitive salary, bonus incentives and a pension scheme based on a defined contribution plan
A wide range of employee benefits, like discounts for various insurances, (leisure) activities and products
Access to comprehensive learning programs and internal/international career opportunities
Interested in this opportunity?
The recruitment & selection process for this vacancy will be carried out by our recruitment partners.
Please contact either SDWorx at +31(0) 43 350 62 40 / Maastrichtadministratief.staffing@sdworx.com or Tempo Team at +31(0) 45 571 83 32 / DHLmaastricht@tempo-team.nl

Senior Solutions Sales Specialist – Customer Workflows

ServiceNow

30+ dagen geleden

Senior Solutions Sales Specialist – Customer Workflows
Location: Amsterdam, Netherlands

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The Solutions Sales Specialist will be responsible for market success of ServiceNow’s new Customer Service Management (CSM) product. This product is built on ServiceNow’s market leading Service Management platform and applies service management discipline to improve an organizations service relationships (NPS) with its customers through a 360 degree improvement in customer service processes. Moreover, recently ServiceNow CSM solution was named a leader in Gartner Magic Quadrant.

You will be responsible for communicating the CSM value proposition to prospects. You will develop a strong partnership with your designated Account Executives and Solution Consultant to provide a comprehensive and compelling message to Customer Service leaders across all industries within your region. You will focus on targeting your CSM message to specific customer needs and will focus on being a trusted advisor to our community of CSM customers.

What you get to do in this role:

Work closely with designated sales teams to ensure understanding of customer needs and drive quality interactions and outcomes
Drive end to end sales initiatives (from pipeline generation to closing) focused on specific use cases in CSM
Work closely with sales teams to accelerate opportunities by meeting directly with customers to provide comprehensive product and industry insight
Communicate competitive intelligence and activity to manager and BU to ensure we keep ahead of opportunities, obstacles, challenges and red flags that may hinder ServiceNow from capturing key customer accounts
In partnership with assigned Account Executive and Solution Consultant, present our CSM solution directly to prospects, customers and at industry events and seminars
Support the regional ServiceNow partner channels to drive an effective customer experience
Articulate customer success strategies (and losses) to the field in order to streamline and standardize CSM solution presentations and value proposition.
Become a trusted advisor to our community of customers

In order to be successful in this role, we need someone who has:

At least 5 years experience or equivalent of solution and service based sales experience within a CSM or CX solution provider or related high technology business environment.
A strong understanding of the CSM or CX market and Customer Service related business processes.
Experience of selling into the financial services, insurance and banking industries
Willingness to do whatever it takes to win in the market against stiff competition.
Ability to communicate complex issues in simple terms via written and oral media.
Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
Works well in a Team Environment.
Bachelor's Degree in business, marketing or related discipline preferred.
Fluent in Dutch and English

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Customer Service Agent with Dutch (Relocation to Slovakia)

Johnson Controls, Inc

Netherlands

13 dagen geleden

Netherlands

13 dagen geleden

Job Description
Customer Service Agent with Dutch (Relocation to Slovakia)

What you will do

Provide customer service, manage incoming enquiries and handle orders. Cover the process from receiving customer purchase order through to receipt of payment excluding the transport.

How you will do it

1. Sales order: Provide customer service from customer enquiry, handle orders against existing quote/contract/price list, through dispatch/invoice to payment information internally and to the customer.

Register and maintain customer data and records
Handle customer purchase orders and create sales orders (SO), handle invoicing, settle deviations by Credit/Debit note, issue compensation for claims
Cooperate with sales representatives ndash; communicate prices, specific agreements with customers, incoterms between the customer and JCI
Act as customerrsquo;s main speaking partner, identify customer needs, resolve ldquo;conflictsrdquo;, build and nurse customer relationship/intimacy
Secure the best supply solution for the customers, negotiate improved delivery dates with different factories, divide deliveries to accommodate customer demands
Coordinate shipping instructions from customer to Logistics Specialist
Do the financial follow-up: debt collection, monitor overdue balances and provide information to finance about agreed settlement date

2. Purchase order: Handle orders towards different factories

Register new suppliers of goods amp; services
Place purchase requisitions (PR) and send requests for PO creation or necessery adjustments
Closely cooperate with different factories regarding availability of items, bookings, lead time, PO entries, order acknowledgements, packing lists, various documents etc.
Hand over the packing lists to Logistics Specialist
Maple ndash; handle enquiries from AP team

3. Shipping: Closely cooperate with Logistic Specialist ndash; provide all the transport related instructions such as packing list and other specific information needed for transport booking
4. Claims: Register warranty claims and act as customerrsquo;s primary point of contact throughout the claim process
5. Other areas:

Handle internal orders (provide services for other departments)
Provide team backup at absences and high workload

Qualifications

What we look for

High school degree or higher
English language fluently
Dutch language minimum B2 level
PC skills ndash; MS Office, intermediate level
Knowledge of customs clearance procedures, logistics are advantage
Customer oriented with focus to details
Team player
Previous experiences in customer services are advantage

Our benefits

Besides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, regular monthly bonus after 6 months of employment, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs. You will be based in our offices in the vibrant city center ndash; Bratislava, close to the river and Eurovea shopping center. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up! Who we are Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world thatrsquo;s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So letrsquo;s talk today.

Job Customer Support
Primary Location Netherlands
Organization Bldg Technologies Solutions

Customer Service Agent with Dutch (Relocation to Slovakia)

Johnson Controls, Inc

Netherlands

8 dagen geleden

Netherlands

8 dagen geleden

Customer Service Agent with Dutch (Relocation to Slovakia) - 2110366

What you will do

Provide customer service, manage incoming enquiries and handle orders. Cover the process from receiving customer purchase order through to receipt of payment excluding the transport.

How you will do it

Register and maintain customer data and records
Handle customer purchase orders and create sales orders (SO), handle invoicing, settle deviations by Credit/Debit note, issue compensation for claims
Cooperate with sales representatives – communicate prices, specific agreements with customers, incoterms between the customer and JCI
Act as customer’s main speaking partner, identify customer needs, resolve “conflicts”, build and nurse customer relationship/intimacy
Secure the best supply solution for the customers, negotiate improved delivery dates with different factories, divide deliveries to accommodate customer demands
Coordinate shipping instructions from customer to Logistics Specialist
Do the financial follow-up: debt collection, monitor overdue balances and provide information to finance about agreed settlement date

2. Purchase order: Handle orders towards different factories

Register new suppliers of goods & services
Place purchase requisitions (PR) and send requests for PO creation or necessery adjustments
Closely cooperate with different factories regarding availability of items, bookings, lead time, PO entries, order acknowledgements, packing lists, various documents etc.
Hand over the packing lists to Logistics Specialist
Maple – handle enquiries from AP team

3. Shipping: Closely cooperate with Logistic Specialist – provide all the transport related instructions such as packing list and other specific information needed for transport booking
4. Claims: Register warranty claims and act as customer’s primary point of contact throughout the claim process
5. Other areas:

Handle internal orders (provide services for other departments)
Provide team backup at absences and high workload

Qualifications

What we look for

High school degree or higher
English language fluently
Dutch language minimum B2 level
PC skills – MS Office, intermediate level
Knowledge of customs clearance procedures, logistics are advantage
Customer oriented with focus to details
Team player
Previous experiences in customer services are advantage

Our benefits

Besides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, regular monthly bonus after 6 months of employment, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs. You will be based in our offices in the vibrant city center – Bratislava, close to the river and Eurovea shopping center. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up! Who we are Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

Job

Customer Support

Primary Location

Netherlands

Organization

Bldg Technologies & Solutions

Client Service specialist

Union Bank of Switzerland

Netherlands

Vandaag

Netherlands

Vandaag

Do you enjoy interactions with people? Do you understand financial markets and want to get a spider-in-the-web role in the Asset Management business? We are looking for someone like this to:
• act as first point of contact for client-related queries. Liaises with colleagues and external parties to resolve these and to optimally service the client.
• coordinate and facilitate client-related requests with colleagues – often internationally - seeking to deliver a best in class client experience
• co-manage client on-boarding projects and facilitate lifecycle events (e.g. client requests or other service delivery issues) for client-related reviews
• support in the preparation of sales pitches, client meeting and cross-selling for existing clients
• think strategically and conceptionally to improve processes to achieve a better client experience

Customer Service Representative (SP & FR)

Under Armour, Inc.

11 dagen geleden

Customer Service Representative (SP & FR)
140946
02/13/2021
Sales & Service
Amsterdam, North Holland
Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.
Position Summary
Under Armour is seeking e-Commerce Customer Support to cover the European market. The CS will work within the e-Commerce Customer Support team based in Amsterdam. This role connects directly with Under Armour’s external/internal customers through email, phone and customer reviews. Within this role, you will be responsible for providing first class service to our customers from our Under Armour websites.
Essential Duties & Responsibilities
MUST BE FLUENT IN SPAINISH AND FRENCH
Represent the company and our customer service philosophy with the utmost integrity while delivering best in class customer service.
Assist customers with phone/email enquiries related to customer orders, product information and company policies etc from our English website plus support others European websites upon request.
Receive, process, and verify the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe system as well as customer purchase orders.
Answer customer reviews submitted on our Social media and on e-Commerce websites.
Handle complaints
Perform order management functions: Work with our various platforms to track, maintain orders, returns and credits
Clarify to the customers the company policies such as returns and exchanges
Proactively involved in maintaining up-to-date procedure documentations within the Under Armour customer service policies
Actively contribute to e-Commerce process improvement initiatives within the Customer Support team to ensure customer satisfaction
Communicate proactively, professionally, efficiently and tactfully with key stakeholders internal and external (sales ops, logistics, IT as well as local and global e-Commerce) customers.
Escalate issues in a structured way to CS management
Run daily/weekly/monthly reports according to service level agreement
Qualifications (Knowledge, Skills & Abilities)
+ Customer Service: Enthusiastic, positive, patient, professional and pro-active service minded attitude. Manage difficult or emotional customer situations. Respond quickly to customer needs.
+ Problem Solving: Solution oriented. Identifies and resolves problems in a timely manner.
+ Interpersonal Skills: Focus on solving conflict not blaming. Remains open to others’ ideas and flexible to change.
+ Communication Skills: Excellent oral and written communication skills; Good listener.
+ Good organizational abilities / Prioritization: Follow policies and procedures; Knows how to effectively priorities; Complete administrative tasks correctly and on time.
+ Multi-tasking in fast paced environment: Ability to stay calm under pressure and handle multiple tasks ·
+ Flexibility: Be able to juggle many projects simultaneously and take on additional tasks and responsibilities when required.
+ Change minded: Must be adaptable to changing work situations.
+ Ability to work as part of a team: Balance team and individual responsibilities; Contributes to building a positive team spirit; Supports team goals and workload.
Education And / Or Experience
Other Requirements
Relocation
Under Armour is an Equal Opportunity Employer and we are committed to diversity in the workplace. We encourage qualified diverse candidates to apply. Under Armour does not discriminate against any candidate on the basis of race, gender, disability, religion, national origin, age, or any other protected category.
The collection and use of personal data about applicants for employment is essential for conducting the business administration and business operation of Under Armour, Inc. (“Under Armour”) and those of its subsidiaries and affiliates. Under Armour’s overseas subsidiaries in the European Economic Area collect personal data about applicants for employment and may transfer such personal data to Under Armour in the United States in accordance with the terms of its Data Privacy Policy. Full details of Under Armour’s Data Privacy Policy are available at https://careers.underarmour.com. Under Armour has certified that it complies with the EU-US Privacy Shield Framework Principles with respect to safeguarding and transferring personal data it receives about Under Armour employees in the European Union. Further details about the Privacy Shield Framework and the list of certified companies are available at www.privacyshield.gov.

Customer Service Representative (DE & UK)

Under Armour, Inc.

11 dagen geleden

Customer Service Representative (DE & UK)
140945
02/12/2021
Sales & Service
Amsterdam, North Holland
Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.
Position Summary
Under Armour is seeking e-Commerce Customer Support to cover the European market. The CS will work within the e-Commerce Customer Support team based in Amsterdam. This role connects directly with Under Armour’s external/internal customers through email, phone and customer reviews. Within this role, you will be responsible for providing first class service to our customers from our Under Armour websites.
Essential Duties & Responsibilities
FLUENT IN GERMAN AND ENGLISH
Represent the company and our customer service philosophy with the utmost integrity while delivering best in class customer service.
Assist customers with phone/email enquiries related to customer orders, product information and company policies etc from our English website plus support others European websites upon request.
Receive, process, and verify the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe system as well as customer purchase orders.
Answer customer reviews submitted on our Social media and on e-Commerce websites.
Handle complaints
Perform order management functions: Work with our various platforms to track, maintain orders, returns and credits
Clarify to the customers the company policies such as returns and exchanges
Proactively involved in maintaining up-to-date procedure documentations within the Under Armour customer service policies
Actively contribute to e-Commerce process improvement initiatives within the Customer Support team to ensure customer satisfaction
Communicate proactively, professionally, efficiently and tactfully with key stakeholders internal and external (sales ops, logistics, IT as well as local and global e-Commerce) customers.
Escalate issues in a structured way to CS management
Run daily/weekly/monthly reports according to service level agreement
Qualifications (Knowledge, Skills & Abilities)
+ Customer Service: Enthusiastic, positive, patient, professional and pro-active service minded attitude. Manage difficult or emotional customer situations. Respond quickly to customer needs.
+ Problem Solving: Solution oriented. Identifies and resolves problems in a timely manner.
+ Interpersonal Skills: Focus on solving conflict not blaming. Remains open to others’ ideas and flexible to change.
+ Communication Skills: Excellent oral and written communication skills; Good listener.
+ Good organizational abilities / Prioritization: Follow policies and procedures; Knows how to effectively priorities; Complete administrative tasks correctly and on time.
+ Multi-tasking in fast paced environment: Ability to stay calm under pressure and handle multiple tasks ·
+ Flexibility: Be able to juggle many projects simultaneously and take on additional tasks and responsibilities when required.
+ Change minded: Must be adaptable to changing work situations.
+ Ability to work as part of a team: Balance team and individual responsibilities; Contributes to building a positive team spirit; Supports team goals and workload.
Education And / Or Experience
Other Requirements
Relocation
Under Armour is an Equal Opportunity Employer and we are committed to diversity in the workplace. We encourage qualified diverse candidates to apply. Under Armour does not discriminate against any candidate on the basis of race, gender, disability, religion, national origin, age, or any other protected category.
The collection and use of personal data about applicants for employment is essential for conducting the business administration and business operation of Under Armour, Inc. (“Under Armour”) and those of its subsidiaries and affiliates. Under Armour’s overseas subsidiaries in the European Economic Area collect personal data about applicants for employment and may transfer such personal data to Under Armour in the United States in accordance with the terms of its Data Privacy Policy. Full details of Under Armour’s Data Privacy Policy are available at https://careers.underarmour.com. Under Armour has certified that it complies with the EU-US Privacy Shield Framework Principles with respect to safeguarding and transferring personal data it receives about Under Armour employees in the European Union. Further details about the Privacy Shield Framework and the list of certified companies are available at www.privacyshield.gov.

Sales Support Medewerker

ImpressiveGreenApple

30+ dagen geleden

In deze functie ben jij verantwoordelijk voor de verwerking van de orders. Jij zorgt ervoor dat alles goed verloopt en de klanten niets tekortkomen. Je hebt nauw contact met de inkopers en de productieafdeling, zo ben jij goed op de hoogte van de voorraad van de producten en weet je precies wat er speelt. Je denkt hierbij ook alvast na over morgen en de dagen erna.

Je hebt veel contact met zakelijke klanten en collega's en voorziet iedereen van de juiste informatie. Om succesvol te zijn in deze functie moet je klantgericht, besluitvaardig en proactief zijn en niet bang zijn om nieuwe dingen te doen en te leren!

Jouw werkzaamheden bestaan uit:

Het coördineren van orders;
Het invoeren van verkooporders en bestellingen;
Contact met (zakelijke) klanten over orders en producten (Engels, Nederlands en Duits een pré);
Contact met inkopers en de productieafdeling over de voorraad.

Geplaatst op

9 dagen geleden

Beschrijving

Hologic is the market leader in the women’s health industry with three different divisions, all offering unparalleled diagnostic and treatment solutions. In the regulated markets where businesses are awarded on a tender basis, our capability to win the deal comes from seamless combination of Customer solution definition (Commercial and Technical content) together with flawless execution of all tender requirements (Administrative content and process).

This is a flexible role with an approximately 70% performing direct service activities on Hologic products in the field and a 30% Leadership role supporting the Field Service Manager in providing exceptional field service and customer experience to Hologic’s customers.

The role is situational and reactive so may be 100% service as the daily needs of our customers change or &;gt;30% Leadership on other occasions. Travel within country and region is required.

Responsibilities

+ Responsible for providing supervision of the Field Service Engineers to ensure exceptional field service and customer experience to Hologic’s customers

+ Coach, mentor and lead team into a culture of accountability, engagement and continuous improvement, and principles of engagement to drive and deliver results.

+ Provide clear and explicit guidance to team, peers and leadership on elements that may affect immediate operations or companywide policies

+ Set and manage team objectives/goals in alignment with overarching plans and strategies developed

+ Effectively manage and partner with HR to deliver team effectiveness through engagement

+ Implementation and installation of systems at customer sites. Working closely with the applications team, sales team and project managers. This may include planning, IT liaison

+ Provide emergency service and repairs and on request also Preventative Maintenance as requested by customers.

+ Liaising with customer IT departments and assisting with information systems installations and troubleshooting.

+ Maintenance and accuracy of assigned inventory.

+ Supporting marketing activities such as exhibitions.

+ Assisting the Field Service Manager with sales and application support for customer inquiries and business tender responses

+ Work closely with the Technical Field Support group with new product introductions.

+ Promote service agreements to customers.

+ Ensure own administrative tasks are complete on time and as needed support the team giving guidance on items such as: Field Service Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms.

+ Work effectively as part of the leadership team, this may include communicating and meeting with customers addressing service issues, concerns and questions then liaising with customer facing teams to implement solutions.

+ Assist the Field Service Manager as needed with call escalation, technical support and administrative duties.

+ Monitors and reports to FSM on progress of tasks/projects assigned to FSE’s.

+ Monitor and assist in the development of new hires with Co-travel to Conduct on-the-job trainings to FSEs on all aspects of field operation;

+ Assist with area management in FSM absence.

Experience:

To perform this job successfully, an individual must be proficient in each of the following areas of knowledge and skills.

Required Knowledge/Skills:

+ Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines.

+ Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems.

+ Strong interpersonal and customer satisfaction skills.

+ Demonstrate leadership ability and have the potential to further develop as a people and business leader

+ Deliver and support the development of time based goals and objectives.

Communication:

+ Professional and effective internal and external communication skills.

+ Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers.

Computer/Software/Instrumentation:

+ Proficient use of Microsoft products (Word, Excel, Outlook).

+ Working knowledge of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)

+ Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.

Source: Hologic