Meest populaire vacatures

309Banen gevonden

309 Banen gevonden

Area Service Lead, Netherlands

Hologic

9 dagen geleden

Hologic is the market leader in the women’s health industry with three different divisions, all offering unparalleled diagnostic and treatment solutions. In the regulated markets where businesses are awarded on a tender basis, our capability to win the deal comes from seamless combination of Customer solution definition (Commercial and Technical content) together with flawless execution of all tender requirements (Administrative content and process).
This is a flexible role with an approximately 70% performing direct service activities on Hologic products in the field and a 30% Leadership role supporting the Field Service Manager in providing exceptional field service and customer experience to Hologic’s customers.
The role is situational and reactive so may be 100% service as the daily needs of our customers change or &;gt;30% Leadership on other occasions. Travel within country and region is required.
Responsibilities
+ Responsible for providing supervision of the Field Service Engineers to ensure exceptional field service and customer experience to Hologic’s customers
+ Coach, mentor and lead team into a culture of accountability, engagement and continuous improvement, and principles of engagement to drive and deliver results.
+ Provide clear and explicit guidance to team, peers and leadership on elements that may affect immediate operations or companywide policies
+ Set and manage team objectives/goals in alignment with overarching plans and strategies developed
+ Effectively manage and partner with HR to deliver team effectiveness through engagement
+ Implementation and installation of systems at customer sites. Working closely with the applications team, sales team and project managers. This may include planning, IT liaison
+ Provide emergency service and repairs and on request also Preventative Maintenance as requested by customers.
+ Liaising with customer IT departments and assisting with information systems installations and troubleshooting.
+ Maintenance and accuracy of assigned inventory.
+ Supporting marketing activities such as exhibitions.
+ Assisting the Field Service Manager with sales and application support for customer inquiries and business tender responses
+ Work closely with the Technical Field Support group with new product introductions.
+ Promote service agreements to customers.
+ Ensure own administrative tasks are complete on time and as needed support the team giving guidance on items such as: Field Service Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms.
+ Work effectively as part of the leadership team, this may include communicating and meeting with customers addressing service issues, concerns and questions then liaising with customer facing teams to implement solutions.
+ Assist the Field Service Manager as needed with call escalation, technical support and administrative duties.
+ Monitors and reports to FSM on progress of tasks/projects assigned to FSE’s.
+ Monitor and assist in the development of new hires with Co-travel to Conduct on-the-job trainings to FSEs on all aspects of field operation;
+ Assist with area management in FSM absence.
Experience:
To perform this job successfully, an individual must be proficient in each of the following areas of knowledge and skills.
Required Knowledge/Skills:
+ Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines.
+ Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems.
+ Strong interpersonal and customer satisfaction skills.
+ Demonstrate leadership ability and have the potential to further develop as a people and business leader
+ Deliver and support the development of time based goals and objectives.
Communication:
+ Professional and effective internal and external communication skills.
+ Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers.
Computer/Software/Instrumentation:
+ Proficient use of Microsoft products (Word, Excel, Outlook).
+ Working knowledge of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)
+ Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.

Customer Support Duitsland

Luba Groep

Amersfoort, UT

Vandaag

Amersfoort, UT

Vandaag

Bedrijfsomschrijving

Je komt te werken bij een groot internationaal bedrijf, waarvan het hoofdkantoor in Amerika is gevestigd. Dit betekent ook dat de voertaal voornamelijk Engels is intern. Zij zijn een groothandel in elektronische apparaten. De sfeer intern is prettig maar er zijn strikte regels. Zo is er een strikte no-smoking policy en alles is tot in de puntjes geregeld als het gaat om de beveiliging/veiligheid binnen in het pand. Iedereen die start bij het bedrijf krijgt eerst een training van 1,5 uur om zo feeling te krijgen met de producten die zij verkopen.

Functieomschrijving

Omdat er een plaatsje vrijkomt op de afdeling customer support Duitsland, zijn wij op zoek naar een Duitstalige collega met ervaring op de customer support. We zitten in de audiovisuele markt, dus denk aan audiovisuele installaties voor evenementen, opleidingen en ziekenhuizen. Hierover informeer je klanten zowel op technisch als op sales vlak. Je taken bestaan onder andere uit:

Relatie beheer met bestaande en nieuwe klanten.
Vragen van klanten beantwoorden
Je zorgt er voor dat de database op orde is
Oplossingen op maat aanbieden voor de klant

Hierin zal je nauw samenwerken met het management en sales team.

Da in der Kundenbetreuung Deutschland ein Platz frei kommt, suchen wir einen deutschsprachigen Kollegen mit Erfahrung in der Kundenbetreuung. Wir sind auf dem audiovisuellen Markt tätig, denken sie dabei an audiovisuelle Installationen für Veranstaltungen, Schulungen und Krankenhäuser. Sie informieren Kunden sowohl auf technischer als auch auf Vertriebsebene darüber. Ihre Aufgaben umfassen:

Beziehungsmanagement mit bestehenden und neuen Kunden.
Beantworten Sie Kundenfragen und Sie stellen sicher, dass die Datenbank in Ordnung ist und bieten Sie dem Kunden maßgeschneiderte Lösungen.

Dabei arbeiten Sie mit dem Management- und Verkaufsteam zusammen.

Functie-eisen

Je spreekt perfect Duits (niveau C2)
Je hebt affiniteit met techniek
Minstens 2 jaar ervaring met BB customer service
Naast Duits spreek je ook vloeiend Engels omdat dit de voertaal is binnen het bedrijf
Je kan goed prioriteiten stellen

Arbeidsvoorwaarden

Goede interne training
Werken in een internationale omgeving
Tijdens COVID wordt er zoveel mogelijk vanuit huis gewerkt, maar hopelijk zijn we snel weer allemaal op kantoor.

Customer Service Representative (SP & FR)

Under Armour, Inc.

11 dagen geleden

Customer Service Representative (SP & FR)
140946
02/13/2021
Sales & Service
Amsterdam, North Holland
Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.
Position Summary
Under Armour is seeking e-Commerce Customer Support to cover the European market. The CS will work within the e-Commerce Customer Support team based in Amsterdam. This role connects directly with Under Armour’s external/internal customers through email, phone and customer reviews. Within this role, you will be responsible for providing first class service to our customers from our Under Armour websites.
Essential Duties & Responsibilities
MUST BE FLUENT IN SPAINISH AND FRENCH
Represent the company and our customer service philosophy with the utmost integrity while delivering best in class customer service.
Assist customers with phone/email enquiries related to customer orders, product information and company policies etc from our English website plus support others European websites upon request.
Receive, process, and verify the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe system as well as customer purchase orders.
Answer customer reviews submitted on our Social media and on e-Commerce websites.
Handle complaints
Perform order management functions: Work with our various platforms to track, maintain orders, returns and credits
Clarify to the customers the company policies such as returns and exchanges
Proactively involved in maintaining up-to-date procedure documentations within the Under Armour customer service policies
Actively contribute to e-Commerce process improvement initiatives within the Customer Support team to ensure customer satisfaction
Communicate proactively, professionally, efficiently and tactfully with key stakeholders internal and external (sales ops, logistics, IT as well as local and global e-Commerce) customers.
Escalate issues in a structured way to CS management
Run daily/weekly/monthly reports according to service level agreement
Qualifications (Knowledge, Skills & Abilities)
+ Customer Service: Enthusiastic, positive, patient, professional and pro-active service minded attitude. Manage difficult or emotional customer situations. Respond quickly to customer needs.
+ Problem Solving: Solution oriented. Identifies and resolves problems in a timely manner.
+ Interpersonal Skills: Focus on solving conflict not blaming. Remains open to others’ ideas and flexible to change.
+ Communication Skills: Excellent oral and written communication skills; Good listener.
+ Good organizational abilities / Prioritization: Follow policies and procedures; Knows how to effectively priorities; Complete administrative tasks correctly and on time.
+ Multi-tasking in fast paced environment: Ability to stay calm under pressure and handle multiple tasks ·
+ Flexibility: Be able to juggle many projects simultaneously and take on additional tasks and responsibilities when required.
+ Change minded: Must be adaptable to changing work situations.
+ Ability to work as part of a team: Balance team and individual responsibilities; Contributes to building a positive team spirit; Supports team goals and workload.
Education And / Or Experience
Other Requirements
Relocation
Under Armour is an Equal Opportunity Employer and we are committed to diversity in the workplace. We encourage qualified diverse candidates to apply. Under Armour does not discriminate against any candidate on the basis of race, gender, disability, religion, national origin, age, or any other protected category.
The collection and use of personal data about applicants for employment is essential for conducting the business administration and business operation of Under Armour, Inc. (“Under Armour”) and those of its subsidiaries and affiliates. Under Armour’s overseas subsidiaries in the European Economic Area collect personal data about applicants for employment and may transfer such personal data to Under Armour in the United States in accordance with the terms of its Data Privacy Policy. Full details of Under Armour’s Data Privacy Policy are available at https://careers.underarmour.com. Under Armour has certified that it complies with the EU-US Privacy Shield Framework Principles with respect to safeguarding and transferring personal data it receives about Under Armour employees in the European Union. Further details about the Privacy Shield Framework and the list of certified companies are available at www.privacyshield.gov.

Customer Service Representative (DE & UK)

Under Armour, Inc.

11 dagen geleden

Customer Service Representative (DE & UK)
140945
02/12/2021
Sales & Service
Amsterdam, North Holland
Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.
Position Summary
Under Armour is seeking e-Commerce Customer Support to cover the European market. The CS will work within the e-Commerce Customer Support team based in Amsterdam. This role connects directly with Under Armour’s external/internal customers through email, phone and customer reviews. Within this role, you will be responsible for providing first class service to our customers from our Under Armour websites.
Essential Duties & Responsibilities
FLUENT IN GERMAN AND ENGLISH
Represent the company and our customer service philosophy with the utmost integrity while delivering best in class customer service.
Assist customers with phone/email enquiries related to customer orders, product information and company policies etc from our English website plus support others European websites upon request.
Receive, process, and verify the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe system as well as customer purchase orders.
Answer customer reviews submitted on our Social media and on e-Commerce websites.
Handle complaints
Perform order management functions: Work with our various platforms to track, maintain orders, returns and credits
Clarify to the customers the company policies such as returns and exchanges
Proactively involved in maintaining up-to-date procedure documentations within the Under Armour customer service policies
Actively contribute to e-Commerce process improvement initiatives within the Customer Support team to ensure customer satisfaction
Communicate proactively, professionally, efficiently and tactfully with key stakeholders internal and external (sales ops, logistics, IT as well as local and global e-Commerce) customers.
Escalate issues in a structured way to CS management
Run daily/weekly/monthly reports according to service level agreement
Qualifications (Knowledge, Skills & Abilities)
+ Customer Service: Enthusiastic, positive, patient, professional and pro-active service minded attitude. Manage difficult or emotional customer situations. Respond quickly to customer needs.
+ Problem Solving: Solution oriented. Identifies and resolves problems in a timely manner.
+ Interpersonal Skills: Focus on solving conflict not blaming. Remains open to others’ ideas and flexible to change.
+ Communication Skills: Excellent oral and written communication skills; Good listener.
+ Good organizational abilities / Prioritization: Follow policies and procedures; Knows how to effectively priorities; Complete administrative tasks correctly and on time.
+ Multi-tasking in fast paced environment: Ability to stay calm under pressure and handle multiple tasks ·
+ Flexibility: Be able to juggle many projects simultaneously and take on additional tasks and responsibilities when required.
+ Change minded: Must be adaptable to changing work situations.
+ Ability to work as part of a team: Balance team and individual responsibilities; Contributes to building a positive team spirit; Supports team goals and workload.
Education And / Or Experience
Other Requirements
Relocation
Under Armour is an Equal Opportunity Employer and we are committed to diversity in the workplace. We encourage qualified diverse candidates to apply. Under Armour does not discriminate against any candidate on the basis of race, gender, disability, religion, national origin, age, or any other protected category.
The collection and use of personal data about applicants for employment is essential for conducting the business administration and business operation of Under Armour, Inc. (“Under Armour”) and those of its subsidiaries and affiliates. Under Armour’s overseas subsidiaries in the European Economic Area collect personal data about applicants for employment and may transfer such personal data to Under Armour in the United States in accordance with the terms of its Data Privacy Policy. Full details of Under Armour’s Data Privacy Policy are available at https://careers.underarmour.com. Under Armour has certified that it complies with the EU-US Privacy Shield Framework Principles with respect to safeguarding and transferring personal data it receives about Under Armour employees in the European Union. Further details about the Privacy Shield Framework and the list of certified companies are available at www.privacyshield.gov.

Klantmanager Inkomen

Matchpartner

9 dagen geleden

€3.8k - €4.2k Per maand

9 dagen geleden

€3.8k - €4.2k Per maand

Bedrijfsomschrijving

Een leuke gemeente met een open werksfeer, een hands on werkomgeving

Bedrijfscultuur

open, transparant, actief

Functieomschrijving

Als Intaker Poort (Klantmanager Inkomen) ga je in gesprek met nieuwe cliënten. Je gaat na of de juiste voorziening aangevraagd wordt of dat de cliënt recht heeft op andere voorliggende voorzieningen. Naast de sociale aspecten ben je ook alert op fraude.

Functie-eisen

Een afgeronde (bij voorkeur) relevante HBO-opleiding;
Minimaal 2 jaar recente werkervaring in een soortgelijke functie, kennis van doelmatigheid en rechtmatigheid, affiniteit/ervaring met verschillende klantgroepen, ervaring met het toepassen van de omgekeerde toets;
Sociaaljuridische kennis op het betreffende vakgebied;
Vaardigheid in het omgaan met agressie;
Zakelijke houding met affiniteit voor de doelgroep;
Goede communicatieve en sociale vaardigheden, kennis van motiverende gespreksvoering;
Kennis van de huidige arbeidsmarkt;
In staat zijn projectmatig te werken

Om deze functie goed te kunnen uitvoeren beschik jij over overtuigingskracht,, analytisch en probleemoplossend vermogen. Je bent proactief, resultaatgericht, leergierig en gericht op samenwerking. Je hebt ervaring met het coachen van klanten.

Ook ben je standvastig. Waar nodig ben je creatief en flexibel binnen de kaders. Jouw organisatiesensitiviteit helpt je om zaken voor elkaar te krijgen.

Arbeidsvoorwaarden

Je wordt via Matchpartner gedetacheerd bij onze opdrachtgever. Je komt dus bij ons in dienst (en dat is best leuk!).

Je krijgt van ons in ieder geval:

Contract voor 4 maanden
Marktconform salaris
Goede begeleiding

Daarnaast zijn zaken als reiskostenvergoeding en opleidingsbudget natuurlijk bespreekbaar.

Medewerker klantenservice

Randstad

Soesterberg, UT

8 dagen geleden

Soesterberg, UT

8 dagen geleden

Functieomschrijving

Heb jij ervaring in klantcontact en wil jij je graag verdiepen in de wereld van brillen, contactlenzen en bijbehorende accessoires? Dan is deze functie als klantenservice medewerker bij Grandvision in Soesterberg wel iets voor jou. Lees dus snel verder!

wat bieden wij jou

€ 2200 - € 2500o.b.v. 38 uur
Eerst als uitzendkracht. Daarna kans op overname.
Werken vanuit huis
maandag tot en met vrijdag8:45 - 17:15 uur
Toonaangevende werkgever in de optometrie wereld
klantcontact met consumenten en filialen.

wie ben jij

Om als klantenservice medewerker aan de slag te gaan bij Grandvision is het fijn als jij jezelf kunt herkennen in de onderstaande punten.

Per direct beschikbaar
HBO werk- en denkniveau
Beheers jij de Nederlandse taal.
Ervaring als klantenservice medewerker is een pré.
Ervaring in de hospitality branche mooi meegenomen.

wat ga je doen

Als klantenservice medewerker bij Grandvision ben jij de eerste persoon die de klant of een medewerker van een filiaal aan de telefoon krijgt. Twee hele verschillende groepen, wat dus betekent dat je snel moet kunnen schakelen in jouw tone of voice of besturingssysteem.
In deze rol ben jij dé verbindende speler tussen beide partijen. Vragen en klachten weet jij met jouw klantgerichtheid en oplossingsgericht om te buigen, zodat jij in elk gesprek de persoon met een tevreden gevoel de telefoon kan ophangen.
Daarnaast signaleer jij knelpunten, want ze zien graag dat je meedenkt om het niveau omhoog te brengen. Uitdagende functie toch?

waar ga je werken

Bij je start word je de eerste weken op kantoor ingewerkt door een buddy. Deze ervaren klantenservice medewerker neemt jou mee in de werkwijze van Grandvision. Zo leer je alles over de verschillende producten, de systemen waar ze mee werken en leer jij hoe jij vragen het beste kan oplossen. Hierna zul jij vooral vanuit huis werken. De gemiddelde werknemer maakt alle informatie zich eigen in de eerste 6 maanden. Vanuit huis kan jij altijd rekenen op 17 collega's die helpen als jij er even niet uitkomt.

Is dit dé uitdaging die jij zoekt in een functie als klantenservice medewerker? Wacht dan niet langer en laat je CV en motivatie achter door op de onderstaande solliciteer knop te klikken.

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.

Sollicitatieprocedure
Je maakt een 'mijn Randstad' account aan om te kunnen reageren op onze vacatures. Dit doe je automatisch wanneer je voor het eerst een sollicitatie afrond bij Randstad, heel eenvoudig dus. Via je 'mijn Randstad' account beheer je gemakkelijk je gegevens en gaan je volgende sollicitaties nog sneller!

Teamleider Customer Service

IQ Select

Nieuwegein

17 dagen geleden

Nieuwegein

17 dagen geleden

Functie omschrijving

Wie is de opdrachtgever?Een moderne logistieke dienstverlener in de omgeving van Woerden die opslag en warehousing verzorgt en gespecialiseerd is in de 24-uursdistributie van gepalletiseerde en buitenmaatse goederen in de Benelux. Kenmerkend voor de dienstverlening is een hoge mate van nauwkeurigheid en flexibiliteit. Vanwege uitbreiding van de werkzaamheden is er plaats voor een nieuwe Teamleider voor de afdeling Customer Service.

Wat ga jij doen?Als teamleider Customer Service ben jij het aanspreekpunt voor de klanten en medewerkers van de afdeling Customer Service, waar alle vragen en klachten binnenkomen. Je stuurt de medewerkers aan en werkt nieuwe medewerkers in en samen met je team streef je naar maximale klanttevredenheid. Je werkt nauw samen met andere afdelingen, zoals transportplanning en warehouse.

Je hebt uitstekende communicatieve vaardigheden en ervaring als leidinggevende. Daarnaast is het belangrijk dat je kennis en ervaring hebt met geautomatiseerde systemen. De werkdagen zijn van maandag tot en met vrijdag en je werkt van 8:00 tot 17:00 of van 9:00 tot 18:00 uur.Ben jij de ervaren teamleider die wij zoeken?

Neem dan snel contact met ons op via 030-3076000 of mail je cv naar 030@iqselect.nl

Bedrijfsprofiel

Werken bij IQ Select betekent voor jou:

Een zeer stipte betaling, altijd op tijd het juiste salaris
Het grootste aantal vacatures voor vaste banen
Wij werken uitsluitend met de mooiste opdrachtgevers
Wij zijn geen uitzendbureau maar een bemiddelaar
Wij bemiddelen jou naar vast werk
Doorgroeimogelijkheden, wij stippelen jouw carrière uit
Een baan passend naar jouw wensen en eisen
Opleidingen of bijscholing wordt jaarlijks verzorgd door IQ Select
Een persoonlijke en betrokken contactpersoon die voor je klaar staat!

Functie eisen

Ervaring als teamleider
Kennis van geautomatiseerde systemen
Flexibele instelling
Je bent klantgericht, accuraat en stressbestendig

Betaling conform TLN cao
Vaste baan met uitzicht op een vast-contract
Doorgroeimogelijkheden

Werken bij IQ Select betekent voor jou:

Een zeer stipte betaling, altijd op tijd het juiste salaris
Het grootste aantal vacatures voor vaste banen
Wij werken uitsluitend met de mooiste opdrachtgevers
Wij zijn geen uitzendbureau maar een bemiddelaar
Wij bemiddelen jou naar vast werk
Doorgroeimogelijkheden, wij stippelen jouw carrière uit
Een baan passend naar jouw wensen en eisen
Opleidingen of bijscholing wordt jaarlijks verzorgd door IQ Select
Een persoonlijke en betrokken contactpersoon die voor je klaar staat!

Project Manager - Customer Onboarding (German speaking)

Bynder

Amsterdam

3 dagen geleden

Amsterdam

3 dagen geleden

Company Description

Bynder helps visionary brands like Burton, Spotify, PUMA, and Tommy Hilfiger accelerate growth through the power of creative content and branding. Our software helps over half a million creative, branding and marketing professionals streamlining the creation, distribution and measurement of digital assets. We pioneered the SaaS model for Digital Asset Management, which is a large and growing part of the $121 billion martech industry. Bynder is backed by Insight Partners, with offices in Amsterdam, Boston, San Mateo, London, Barcelona and Dubai.

For more information, visit www.bynder.com or follow Bynder on Twitter @ Bynder.

Job Description

A Project Manager in Customer Onboarding is responsible for the timely and complete implementation of Bynder for our customers.

At Bynder we strongly believe that onboarding is the cornerstone of Customer Success. Our customers all use the same Bynder DAM but we configure and implement accounts based on the specific needs and processes of each individual customer. In order to do so we have to really understand the challenges our customers deal with on a daily basis.

You will be the first line of contact with our large accounts, so it's up to you to make sure they are happy with our services. Your goal is to set our customers up for success and make them longtime Bynder advocates.

You are both a good project manager and technical consultant. You take the customer by the hand and guide them through the entire implementation process. You consult the customer on best possible solutions. You are able to translate technical configurations into simple solutions, and vice versa. You are a star in managing customers’ expectations and working with deadlines. You have a strong helicopter view with regards to your projects and will not lose your eye for detail. Lastly, we also depend on your input for our roadmap, helping us to shape the future of Bynder.

What you will do:

Manage the timely and complete implementation of the customer’s digital asset management system
Consult the client on DAM taxonomy, metadata structure, and Bynder business processes
Identify and act on opportunities to optimise customer’s MarCom processes and assist in their change management
Act as translator between the customer and our development team, presenting issues and feature requests. You are the customer’s voice to the Product Team

Qualifications

What you have:

You are highly proficient in spoken and written English (Any additional language is a plus)
You have a bachelor’s degree (master’s degree is an advantage)
You have a relevant work experience in software implementation and/or consultancy
You are technical savvy and can simply explain technical concepts
You are outgoing and conscientious
You are a great organizer
You live in or close to Amsterdam
Experience with digital asset management or library science a big plus

Additional Information

What we have:

Challenging and inspiring work environment
Flat hierarchy where your voice will be truly heard
Opportunity to initiate your own projects
Experienced team which is ready to welcome you anytime
Unlimited vacation policy
Competitive monthly compensation
Apple gear
Weekly massage, daily lunch, and drinks at the Bynder Bar :-)(applicable once we reopen the offices)

Geplaatst op

9 dagen geleden

Beschrijving

Hologic is the market leader in the women’s health industry with three different divisions, all offering unparalleled diagnostic and treatment solutions. In the regulated markets where businesses are awarded on a tender basis, our capability to win the deal comes from seamless combination of Customer solution definition (Commercial and Technical content) together with flawless execution of all tender requirements (Administrative content and process).

This is a flexible role with an approximately 70% performing direct service activities on Hologic products in the field and a 30% Leadership role supporting the Field Service Manager in providing exceptional field service and customer experience to Hologic’s customers.

The role is situational and reactive so may be 100% service as the daily needs of our customers change or &;gt;30% Leadership on other occasions. Travel within country and region is required.

Responsibilities

+ Responsible for providing supervision of the Field Service Engineers to ensure exceptional field service and customer experience to Hologic’s customers

+ Coach, mentor and lead team into a culture of accountability, engagement and continuous improvement, and principles of engagement to drive and deliver results.

+ Provide clear and explicit guidance to team, peers and leadership on elements that may affect immediate operations or companywide policies

+ Set and manage team objectives/goals in alignment with overarching plans and strategies developed

+ Effectively manage and partner with HR to deliver team effectiveness through engagement

+ Implementation and installation of systems at customer sites. Working closely with the applications team, sales team and project managers. This may include planning, IT liaison

+ Provide emergency service and repairs and on request also Preventative Maintenance as requested by customers.

+ Liaising with customer IT departments and assisting with information systems installations and troubleshooting.

+ Maintenance and accuracy of assigned inventory.

+ Supporting marketing activities such as exhibitions.

+ Assisting the Field Service Manager with sales and application support for customer inquiries and business tender responses

+ Work closely with the Technical Field Support group with new product introductions.

+ Promote service agreements to customers.

+ Ensure own administrative tasks are complete on time and as needed support the team giving guidance on items such as: Field Service Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms.

+ Work effectively as part of the leadership team, this may include communicating and meeting with customers addressing service issues, concerns and questions then liaising with customer facing teams to implement solutions.

+ Assist the Field Service Manager as needed with call escalation, technical support and administrative duties.

+ Monitors and reports to FSM on progress of tasks/projects assigned to FSE’s.

+ Monitor and assist in the development of new hires with Co-travel to Conduct on-the-job trainings to FSEs on all aspects of field operation;

+ Assist with area management in FSM absence.

Experience:

To perform this job successfully, an individual must be proficient in each of the following areas of knowledge and skills.

Required Knowledge/Skills:

+ Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines.

+ Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems.

+ Strong interpersonal and customer satisfaction skills.

+ Demonstrate leadership ability and have the potential to further develop as a people and business leader

+ Deliver and support the development of time based goals and objectives.

Communication:

+ Professional and effective internal and external communication skills.

+ Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers.

Computer/Software/Instrumentation:

+ Proficient use of Microsoft products (Word, Excel, Outlook).

+ Working knowledge of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)

+ Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.

Source: Hologic