Desktop Support Engineer
Harvey Nash
Amsterdam, NH
Desktop Support Engineer
POSITION SUMMARY
The IT Customer Service role primary responsibility is to provide outstanding IT customer support for all corporate users. This position is responsible for all inquiries from start to finish. (From phone to desk side support). Strong communication skills will be crucial as this position will answer inbound phone calls, draft emails, and speak in person with customers desk side.
KEY ACCOUNTABILITIES/RESPONSIBILITIES
Technical and End-User Support
* Respond to and resolve second/third level computer support and troubleshooting requests escalated through the Service Desk staff or manager in a manner consistent with IT department policies and procedures.
* Diagnose hardware, software, and operator problems and take appropriate remedial actions and document installation and configuration procedures.
* Record equipment upgrades and swap-outs to ensure the accuracy of the company's computer equipment inventory.
* Recommend necessary hardware and software solutions in response to business requirements and within budgetary contractions.
* Perform other related duties as reasonably assigned.
* Work closely with the IT engineering team in transitioning new systems or upgrades to the production environment.
* Document issues and resolutions addressed in Service Desk Knowledgebase.
* Document installation and configuration procedures for supported systems and applications. 80
Compliance and Audit
* Ensure IT Operations complies with all the IT defined policies and procedures.
* Follow company policies and procedures for SLA's 10
Hardware & Software Asset Management
* Ensure all systems are managed and tracked in the asset management system.
* Assist in testing and evaluating new hardware or software applications as upgrades or enhancements to the production environment. 10
QUALIFICATIONS/REQUIREMENTS
Knowledge and Experience
* Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment.
* Relevant college degree and MS Professional/ A+ certifications or equivalent.
* MCSE certification preferred
* ITIL certification preferred
* 8+ years of progressive relevant experience in a corporate LAN environment.
* Proven ability to complete tasks independently and under pressure.
* Strong problem-solving skills
* Ability to work effectively in a dynamic environment and respond efficiently to changing priorities especially under pressure.
* Ability to communicate with users having a wide variety of computer skills and assess the criticality of problems and prioritize accordingly to ensure that the most important problems are resolved promptly.
* Excellent customer service and communication skills. Must be willing to interact with members of the business and communicate effectively with IT Department.
* Must be comfortable working independently as well as interacting effectively in a team environment.
* 8+ years' experience working with servers and workstations in a Windows Operating System platform.
* Ability to work effectively with 3rd party vendors and partnerships to ensure clients expectations are being met.
* Working knowledge of networking concepts and implementation.
* High degree of professionalism.
* Acute attention to detail.
Position-specific Technical Requirements
* Demonstrated proficiency with Microsoft Office 2016 Suite and higher.
* Demonstrated proficiency with Microsoft Windows Operating System (Windows 10).
* Demonstrated experience building and managing workstation images to standardize software across company hardware
* Demonstrated proficiency with Microsoft Active Directory
* Demonstrated proficiency with desktops, laptops, iPads, iPhones.
* Proven ability to complete tasks independently and under pressure.
* Excellent customer service skills.
* Strong problem-solving skills.
* Strong leadership skills
* Ability to communicate with individuals of various levels of technical knowledge
* Good attitude, positive, and willing to learn.
Software Support Engineer
StackOps B.V.
Zaandam, NHBen jij een support medewerker met programmeerervaring als achtergrond? Dan ben ik op zoek naar jou!
Wat ga je doen?
Bij deze organisatie kom je in een informele sfeer terecht. Je staat in het middelpunt van alles wat er gebeurd, omdat jij het eerste aanspreekpunt bent. Hier krijg je te maken met klanten die vragen hebben over de software, het traject of een ander complex probleem waar de klant zelf niet uitkomt. Aan jou de taak om dit probleem zelf op te lossen of over te dragen.
Moet je het probleem overdragen? Geen probleem! Pak een stoel en schuif aan bij de meer ervaren Support medewerker om jou dit probleem ook eigen te maken in het vervolg.
Verder ga je sparren met je ontwikkelaars van de afdeling over diverse verbeteringen van processen. Kortom; je bent het manusje van alles!
Wie ben je?
• MBO+ of Hbo werk- en denkniveau;
• Achtergrond in programmeren is een pré;
• Je bent klant- en oplossingsgericht met affiniteit met SQL server, C# en .NET;
• Je bent communicatief en schriftelijk vaardig in zowel het Nederlands als Engels.
Wat mag je verwachten?
• Salarisindicatie van € 2.300,- tot € 3.000,-
• Pensioenregeling;
• 25 vakantiedagen;
• Werken bij een dynamische organisatie;
• Professioneel groeipad.
Waar ga je werken?
Deze organisatie is in 2001 opgericht en levert sindsdien een zelf ontwikkelde applicatie aan welke is gegoten in een SaaS model. Deze applicatie biedt aan grote bedrijven met internationale vervoersstromen dé oplossing om dit effectief uit te besteden in meerdere landen. Het is een aanvulling op de bestaande ERP of WMS systemen.
Door deze applicatie beschikken de klanten van dit bedrijf over de tools om het contractmanagement rondom de gehele transport te verbeteren. Momenteel kent dit bedrijf ongeveer 50 medewerkers. Deze 50 collega’s werken samen aan de cultuur binnen dit bedrijf. Deze cultuur kenmerkt zich door innovatie, passie, betrouwbaarheid en saamhorigheid.
Heb je vragen over deze vacature? Neem dan contact op met: Charlotte Arbouw | tel: 070 - 2 197 197 / 06 - 28 19 30 69 |
charlotte@stackops.nl
IT Desktop Support Engineer
Kelly Services Netherlands
Amsterdam, NH
Our client is a major international streaming service provider and they are currently looking for an IT Desktop Support Engineer (40 hours) in their Dutch office located in Amsterdam.
All applicants MUST have full legal authorization to work in the EU region independently.
Do you have a at least 5 years' of experience (must) as an IT or Desktop Support/System Administration with a focus on the customer-facing experience? Do you have experience supporting Cloud and SaaS Applications and SSO, including G. Suite (must)? Do you have In-depth knowledge of and the ability to perform advanced troubleshooting on Mac OS (MUST), Chrome OS, Windows 7, 8 & 10, Linux, and various applications including Office and Adobe suites? Do you live in the area of Amsterdam? Read further!
Role purpose
As an IT Desktop Support Engineer based out in the Amsterdam office, you will be responsible for the employee experience, providing world-class support and resolving every technology issue that comes your way. You will also be responsible for tech education, including setting up new hires on their first day, providing training on internal resources for existing employees, or creating and updating relevant documentation.
In addition to providing expert-level support to internal customers, you will also be tasked with ensuring the technical health at the Amsterdam office, including operational support of our network infrastructure, screening and meeting rooms.
We are looking for someone with the drive to innovate and help the team think outside traditional IT Support models. You'll need to be comfortable working as part of a distributed global team and communicating with technical and non-technical users. This position may require some travel as well as after-hours or weekend coverage.
You will:
Day to Day management of the technical health of the two facilities
Room sweeps
Technical installations
- Troubleshooting + escalation to various tier 2 partners
- "Informed Captain" on facilities' technical operations
- Technical Support during project deployments specific to the facility
- Oversight of IT and hardware managed service providers
- Information tracking, as it pertains to ancillary charges and overhead budgets
- Technical support for events, corporate meetings, and special internal projects
- Maintenance of NFLX Experience technical standard
- Daily user support "Help Desk" experience
- Handle onboarding / off-boarding logistics for employees operating at each facility (information gathering, phone deployments, printer configurations, network profile implementation, security systems management)
- Innovate on technical solutions to support user need
- On-call duties that align with production schedules (occasional Night and Weekend work)
Tier 1 Troubleshooting and Break/Fix such as:
- User errors with technology provided
- Software problems
- Hardware malfunctions
- Post technology deployment inquiries that require a deskside visit or physical troubleshooting
- Peripheral connectivity issues
- A/V
- Conference rooms
You are:
A minimum of 5 years (must) in one or more of the following areas:
- IT or Desktop Support/System Administration with a focus on the customer-facing experience.
- Hard requirement: experience supporting Cloud and SaaS Applications and SSO, including Google Apps for the Enterprise (Gmail, Calendaring, Drive, Sites, Groups and Google+).
- Hard requirement: In-depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Chrome OS, Windows 7, 8 & 10, Linux, and various applications including Office and Adobe suites.
- Strong fundamentals in networking protocols and troubleshooting.
- Experience in racking and installing networking equipment and servers and working in an MDF room
- Experience partnering with local IT vendors.
- Knowledge of best practices around data security.
- Experience supporting mobile devices including Android and iOS devices.
- Experience troubleshooting conference room technology including Google Hangouts, Google Meet, Chromebox for Meetings, and Crestron devices.
- Experience with supporting people remotely.
- Experience delivering group and one-on-one training
- Fluency in English.
Offer:
- Contract with Kelly Services for 40 hours
- Salary gross per hour depending on experience: max € 5000,- gross per month based on 40 hours
- Start date: ASAP
- Duration: 12 moths, with the intention convert to FTE contract with client
- Working for a dynamic, fast-paced international environment
Enquiries
Please do contact Marcella Henryati, Recruitment Consultant
M: 06-58811958
When interested please apply with your English resume on our website: www.kellyservices.nl
About Kelly Services
It's more than a job. It's passion. Our vision is to provide the world's best workforce solutions. We are authentic, the industry founder. We believe in relationships, not transactions. We value teamwork, realizing that we are stronger together than as individuals. We take seriously the promises we make. We are passionate, dedicated and driven to excel. With us it has never been about being the biggest. It has always been about being the best and doing the right thing.
At our core, we are a community. Each day we welcome into our community the varied talents of all people who embrace our culture of service, teamwork and integrity. We offer the opportunity to work with the best companies in the world, and to make a difference in the communities in which we live and work.
Met betrekking tot deze functie fungeert Kelly Services als uitzendorganisatie. Wanneer je de beslissing maakt om op deze functie te solliciteren zullen jouw gegevens in overeenstemming met Kelly's Privacy Statement worden verwerkt.
Met oog op de AWGB (Algemene Wet Gelijke Behandeling) verwelkomt Kelly Services sollicitaties van iedere geschikte kandidaat, ongeacht etniciteit, geslacht, beperking, religieuze overtuiging, seksuele geaardheid of leeftijd.
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Regarding this role, Kelly Services acts as the official temporary employment agency. When you decide to apply to this role your personal information will be processed in accordance with Kelly's Privacy Statement
In keeping with the AWGB (Algemene Wet Gelijke Behandeling) Kelly Services welcomes applications from any and all eligible candidates regardless of ethnicity, gender, disability, religion, sexual orientation or age.
Support Engineer
Network31 B.V.
Amsterdam, NHNetwork31 richt zich op Netwerk Support Talent uit N-Holland, Z-Holland, Flevoland en Utrecht en biedt de mogelijkheid om je naast een nieuwe uitdaging op netwerkgebied ook ontwikkeling in kennis aan te bieden.
Werk je nu in de Telecom en vraag je je af waarom je maar niet voorruit komt? Bel ons dan direct!
Binnen internetproviders, datacenters en telecom bedrijven is steeds meer vraag naar support medewerkers op netwerkgebied met ervaring binnen een business to business omgeving. Het oplossen van incidenten en SLA's staan centraal in het klant contact. Logisch dat certificering op Netwerkgebied maar ook kennis op aanverwante gebieden steeds belangrijker is, vandaar dat Network31 je graag wil uitnodigen om langs te komen voor het bespreken van een nieuwe baan in combinatie met het Network31 opleidings- traject.
Wanneer gaan we graag met je in gesprek?
- Je hebt minimaal 2 jaar support ervaring in de internetbranche in een B-to-B omgeving
- Je kennisniveau van netwerken ligt op MBO niveau en je hebt particulieren en MKB bedrijven ondersteund.
- Minimaal een MBO-ICT niveau 3 afgerond, voorkeur voor propedeuse HBO opleiding
- Bij voorkeur ervaring met diensten zoals VPN, VOIP etc.
- Hobbymatige interesse voor netwerken en de mogelijkheden hiervan inzien
- Flexibel qua werktijden, eventueel beschikbaar voor 24/7
- Gedreven om kennis op te doen
Wij bieden:
- Een jaarcontract bij Network31
- Afhankelijk van je ervaring certificering voor CCNA/N+ of Cloud Engineer via Network31
- Workshops op netwerkgebied inhouse bij Network31
- Een nieuwe uitdagende functie die goed past bij jouw persoonlijke ontwikkeling
- Begeleiding vanuit een ervaren coach om je kwaliteiten maximaal in te zetten
Neem vrijblijvend even contact op en maak een afspraak met ons.
Tot snel bij Network31!
Technical support engineer
AV Werving & Selectie
Amsterdam, NHAls technical support engineer ben jij het aanspreekpunt voor de business partners bij software en hardware vragen over het toegangscontrolesysteem van SALTO systems. Samen gaan jullie op zoek naar een goede en snelle oplossing. Kom je er aan de telefoon niet uit? Dan ga je naar de eindklant toe om tweedelijns support te verlenen en bijvoorbeeld een mechanische reparatie uit te voeren. Met jouw kennis ben jij ook de vraagbaak voor de sales collega’s en zorgen jullie samen voor tevreden klanten. Dit doe je ook door trainingen bij onze partners te geven over het toegangscontrolesysteem van SALTO systems.
Samenvattend zijn jouw werkzaamheden:
• Technische ondersteuning voor de business partners van SALTO Systems;
• up-to-date houden van technische kennis bij de business partners;
• ondersteuning bieden aan de sales collega’s.
Wie zoeken wij?
SALTO Systems is op zoek naar een gedreven technical support engineer die communicatief en analytisch is ingesteld. Met jouw servicegerichte instelling ben je bereid om tot het uiterste te gaan om de tweedelijns hulpvraag van de klant zo goed en snel mogelijk op te lossen. Ben je daarnaast ook een echte teamplayer, maak je graag lol met je collega’s en neem je de volgende punten mee?
• Mbo of hbo werk- en denkniveau;
• vanaf 2 jaar werkervaring; technische basiskennis van software of elektronica;
• vloeiend in Nederlands en Engels, Spaans is een echte pré!
Aanbod
SALTO Systems is dé marktleider op het gebied van elektronische toegangscontrole in Nederland. Jouw klanten zijn dan ook grote en spraakmakende spelers in de Nederlandse markt. Het kantoor is in Amsterdam gevestigd en thuiswerken is ook mogelijk. We bieden een plekje in een gezellig en loyaal team en verder:
• Een marktconform salaris 4000 euro per maand (afhankelijk van kennis en ervaring);
• een fulltime functie met uitzicht op een contract voor onbepaalde tijd;
• bijdrage aan een goede pensioenregeling;
• 25 vakantie- en 12 ADV dagen.
Meer over SALTO Systems
SALTO Systems is een internationale organisatie gespecialiseerd in elektronische toegangscontrole. Het hoofdkantoor en de fabriek bevinden zich in Spanje. Met wereldwijd 24 eigen kantoren zijn SALTO-oplossingen inmiddels vertegenwoordigd in meer dan 90 landen. Alle business partners zijn toegangscontrolespecialisten met veel kennis en ervaring. Vanuit Nederland bedienen zij de Nederlandse markt.
Desktop Support Engineer
IMC Financial Markets
AmsterdamWHO WE ARE AND WHAT WE DO
IMC is a leading global market maker, using algorithmic trading and advanced technology to buy and sell securities on multiple trading venues worldwide. We provide liquidity to the financial markets, driving efficiencies for buyers and sellers.
Founded in 1989, we are an ambitious, innovative company and identified early on the importance technology would play in the fast-paced evolution of trading. This entrepreneurial spirit still drives us today and can be found in all of our offices around the world.
OUR TEAM
We now operate globally from offices in Europe, the US and Asia Pacific. Our employees work closely together in multidisciplinary teams, making our success possible.
Technology - At IMC, technology is not a department, it is at the heart of everything we do. Our technologists push the limits of possibility, and then look beyond. In our fast-paced environment, short feedback loops mean projects worked on in the morning can enter production the next day.
Trading – Although our traders come from many backgrounds they all have one thing in common: they are at their best solving complex problems. Their insight into global events, market shifts and pricing ensure we are trading in the right place, at the right time.
Business Support - Around the world, IMC’s business support teams are essential for sustaining our success. In our dynamic environment, we have many exciting challenges and multidisciplinary opportunities to shape our operations and make a real impact.
OUR CULTURE
Our employees are our greatest asset so we give them lots of responsibility and the support they need to make a difference. Our flat structure fosters a culture of openness and collaboration, encouraging the sharing of ideas and knowledge. It makes no difference if you have been with us for three days or three years, the best idea wins.
While we work hard, we also have a lot of fun; whether solving complex challenges or in team building, leisure and sporting activities. IMC also enables its employees to contribute towards a better society through our foundation.
IMC– Where Technology drives Trading
Trading nowadays happens in a highly competitive technological landscape; the best trading idea alone doesn’t cut it anymore. Instead, only the best trading ideas that are enabled via robust, scalable and fast technology win.
Do you enjoy the process of problem solving, a process where you recognize areas of improvement and iterate and innovate to improve? Does your curiosity and desire to learn drive you?
Driven to be the best, our Desktop Engineers are responsible for maintaining the systems that enable IMC to compete at the highest level. They possess a forward thinking attitude required to ensure the performance and stability of IMCs most critical and highly utilized enterprise level technology.
Our Desktop Engineers cover all levels of support, so this is far from a traditional helpdesk role.
DESKTOP SUPPORT ENGINEER AT IMC:
You will collaborate with IMC employees throughout the organization to diagnose, troubleshoot, and correct issues that interfere with access to critical enterprise systems. Daily responsibilities include implementation, maintenance and support for desktops, user devices, servers, and the network where applicable. You will be expected to provide excellent customer service and support in a fast paced and demanding environment. You’ll have a high level of autonomy and responsibility to provide an IT environment with the aim to exceed your user’s expectations.
WHAT YOU WILL DO:
- Support the physical and virtual desktop trading environment, core infra components like email and DNS, Directory Management, Cloud Technologies, phone & video communication systems and end user devices like tablets, mobile phones and laptops
- Oversee deployment and updates of the newest enterprise level technologies such as Adobe, Java, Microsoft, and other desktop applications.
- Install, modify and repair computer hardware and software (including servers, desktop and printers).
- Support IMC’s state of the art Audio and Visual technology systems.
- Inventory- and capacity management
- Troubleshoot, escalate and document computer network issues.
- Ensure timely and organized resolution of issues via JIRA ticketing system.
- Assist in-house Facilities Management with execution of desk and physical equipment moves.
WHO YOU ARE:
- A degree (MBO/HBO/BSc) in ICT related field, or equivalent practical experience
- Previous Desktop Support experience (at least 3 years)
- Confident in communicating in English
- Knowledge of Windows and Mac Operating Systems. Linux experience would be considered a plus.
- You are a self-starter with sense of urgency and strong prioritization skills. Pro-active and pragmatic.
- Excellent trouble-shooting and diagnostic skills; ability to solve problems creatively and proactively.
- Have a desire to learn new skills and evolve as IMC introduces new technologies to the environment.
- Willing to get involved on physical tasks such as desk moves and room setups.
WHAT MAKES IT FUN?
You will have ample opportunities to learn and develop yourself both on the job and trough training. You will work in a cool office with fun colleagues and an informal atmosphere.
IMC encourages all associates to bring their ideas to the table and not be intimidated to question an approach or idea if there’s a better way to solve a problem. We employ a broad range of people with varying backgrounds. What they have in common is their superior technical expertise, extraordinary intellect and collaborative approach.
We operate at the bleeding edge of technology. If something new can potentially bring an advantage we will actively invest in developing and utilizing that solution. Implementation and support of IMC’s technology systems is viewed as a driver of our success and not a cost center.
OUR HIRING PROCESS
To set you up for success, you can find our hiring process including tips on applying and interviewing with us on our website. Now it’s up to you! Apply today to start an amazing journey with IMC.
WHO WE ARE AND WHAT WE DO
IMC is a leading global market maker, using algorithmic trading and advanced technology to buy and sell securities on multiple trading venues worldwide. We provide liquidity to the financial markets, driving efficiencies for buyers and sellers.
Founded in 1989, we are an ambitious, innovative company and identified early on the importance technology would play in the fast-paced evolution of trading. This entrepreneurial spirit still drives us today and can be found in all of our offices around the world.
OUR TEAM
We now operate globally from offices in Europe, the US and Asia Pacific. Our employees work closely together in multidisciplinary teams, making our success possible.
Technology - At IMC, technology is not a department, it is at the heart of everything we do. Our technologists push the limits of possibility, and then look beyond. In our fast-paced environment, short feedback loops mean projects worked on in the morning can enter production the next day.
Trading – Although our traders come from many backgrounds they all have one thing in common: they are at their best solving complex problems. Their insight into global events, market shifts and pricing ensure we are trading in the right place, at the right time.
Business Support - Around the world, IMC’s business support teams are essential for sustaining our success. In our dynamic environment, we have many exciting challenges and multidisciplinary opportunities to shape our operations and make a real impact.
OUR CULTURE
Our employees are our greatest asset so we give them lots of responsibility and the support they need to make a difference. Our flat structure fosters a culture of openness and collaboration, encouraging the sharing of ideas and knowledge. It makes no difference if you have been with us for three days or three years, the best idea wins.
While we work hard, we also have a lot of fun; whether solving complex challenges or in team building, leisure and sporting activities. IMC also enables its employees to contribute towards a better society through our foundation.
IMC– Where Technology drives Trading
Trading nowadays happens in a highly competitive technological landscape; the best trading idea alone doesn’t cut it anymore. Instead, only the best trading ideas that are enabled via robust, scalable and fast technology win.
Do you enjoy the process of problem solving, a process where you recognize areas of improvement and iterate and innovate to improve? Does your curiosity and desire to learn drive you?
Driven to be the best, our Desktop Engineers are responsible for maintaining the systems that enable IMC to compete at the highest level. They possess a forward thinking attitude required to ensure the performance and stability of IMCs most critical and highly utilized enterprise level technology.
Our Desktop Engineers cover all levels of support, so this is far from a traditional helpdesk role.
DESKTOP SUPPORT ENGINEER AT IMC:
You will collaborate with IMC employees throughout the organization to diagnose, troubleshoot, and correct issues that interfere with access to critical enterprise systems. Daily responsibilities include implementation, maintenance and support for desktops, user devices, servers, and the network where applicable. You will be expected to provide excellent customer service and support in a fast paced and demanding environment. You’ll have a high level of autonomy and responsibility to provide an IT environment with the aim to exceed your user’s expectations.
WHAT YOU WILL DO:
- Support the physical and virtual desktop trading environment, core infra components like email and DNS, Directory Management, Cloud Technologies, phone & video communication systems and end user devices like tablets, mobile phones and laptops
- Oversee deployment and updates of the newest enterprise level technologies such as Adobe, Java, Microsoft, and other desktop applications.
- Install, modify and repair computer hardware and software (including servers, desktop and printers).
- Support IMC’s state of the art Audio and Visual technology systems.
- Inventory- and capacity management
- Troubleshoot, escalate and document computer network issues.
- Ensure timely and organized resolution of issues via JIRA ticketing system.
- Assist in-house Facilities Management with execution of desk and physical equipment moves.
WHO YOU ARE:
- A degree (MBO/HBO/BSc) in ICT related field, or equivalent practical experience
- Previous Desktop Support experience (at least 3 years)
- Confident in communicating in English
- Knowledge of Windows and Mac Operating Systems. Linux experience would be considered a plus.
- You are a self-starter with sense of urgency and strong prioritization skills. Pro-active and pragmatic.
- Excellent trouble-shooting and diagnostic skills; ability to solve problems creatively and proactively.
- Have a desire to learn new skills and evolve as IMC introduces new technologies to the environment.
- Willing to get involved on physical tasks such as desk moves and room setups.
WHAT MAKES IT FUN?
You will have ample opportunities to learn and develop yourself both on the job and trough training. You will work in a cool office with fun colleagues and an informal atmosphere.
IMC encourages all associates to bring their ideas to the table and not be intimidated to question an approach or idea if there’s a better way to solve a problem. We employ a broad range of people with varying backgrounds. What they have in common is their superior technical expertise, extraordinary intellect and collaborative approach.
We operate at the bleeding edge of technology. If something new can potentially bring an advantage we will actively invest in developing and utilizing that solution. Implementation and support of IMC’s technology systems is viewed as a driver of our success and not a cost center.
OUR HIRING PROCESS
To set you up for success, you can find our hiring process including tips on applying and interviewing with us on our website. Now it’s up to you! Apply today to start an amazing journey with IMC.
Helpdesk en IT support engineer
Equinox MHE
Hillegom, ZHSenior IT Support Engineer
Karl Lagerfeld
Amsterdam, NHKARL LAGERFELD COMPANY PROFILE
At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future”
The House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. Always contemporary and forward-looking. We are the only fashion house that carries Karl’s name at its doorbell and we’re thriving to live up to this responsibility in everything we do, every day with lots of joy and passion.
Our headquarters in Paris and in Amsterdam are home to a very diverse and driven Karl family from more than 25 countries creating meaningful stories and product concepts that connect to Karl’s world and iconic attributes. Women’s ready to wear, bags, small leather goods and underwear are managed directly from our Amsterdam HQ other categories including men’s wear, footwear, fragrances, eyewear and more are developed together with best in class license partners.
We connect with our consumers at multiple levels – online and offline hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners and our strong digital footprint, spearheaded by our KARL.COM flagship store which reaches 96 countries. With digital channels representing already more than 30% of our overall full price business.
We are a dynamic, fast growing and inclusive company built on professionalism and strong values. Across all areas of our business, at KARL LAGERFELD we commit working toward highest standards of sustainability and integrity. In 2019, KARL LAGERFELD joined as a founding member the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.
THE ROLE
Do you love tech, like planning, service comes natural and you like to travel? Continue reading! As an IT Support Engineer you are the first point of contact for support on IT and Business Application related questions. You manage the onboarding process of our stores and offices and you are responsible for the admin and inventory of the hardware. You ensure the planning of future stores openings, troubleshooting on issues. Sounds interesting? Then please click apply and send your CV and motivation letter in English.
KEY RESPONSIBILITIES:
- First line technical support for our offices (Amsterdam/Paris) and stores
- First line application support (M3, Cegid, Infra)
- Administrator for IT Self Service Portal (TOPdesk) for office- and store tickets
- Manage the onboarding and offboarding process for our office and store employees
- Deployment of new hardware for office employees and stores
- Responsible for maintenance, development and quality of Active Directory (AD)
- Admin and inventory of hardware and licenses for offices and stores
- Manage process of cell phones (hardware and subscriptions)
- First contact Office 365 products like Teams, SharePoint, One Drive, etc.
- First point of contact for 3rd party support partners and internet providers
- Recurring visit to the Paris office for support (6-8 weeks) – post COVID
- Documentation/Knowledgebase
- Proactive contribution to the IT transformation process
- Report to Head of ICT & Business Applications
THE PROFILE:
- Completed MBO+/HBO, Computer Science preferred
- 3-5 years of relevant experience in a similar position
- High preference for MS Certification (Azure, Multi-Factor Authentication, Active Directory, SharePoint, Office 365)
- Experience with DEP (Device Enrollment Program)
- Experience with TOPdesk or other ticketing system
- Good Communication skills and ability to work in a team
- Proactive, service driven, agile, problem solving mindset
- Troubleshoot to the max!
- Excellent command of English language – verbal and written
- You are flexible and able to work under pressure
- Advance planning and control skills
- Requires 10% travelling to our Retails stores within Europe (Paris Office) – post COVID
Please note that if your application is successful we will contact you within three weeks.
Senior IT Support Engineer
Karl Lagerfeld
Amsterdam, NHKARL LAGERFELD COMPANY PROFILE
At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future”
The House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. Always contemporary and forward-looking. We are the only fashion house that carries Karl’s name at its doorbell and we’re thriving to live up to this responsibility in everything we do, every day with lots of joy and passion.
Our headquarters in Paris and in Amsterdam are home to a very diverse and driven Karl family from more than 25 countries creating meaningful stories and product concepts that connect to Karl’s world and iconic attributes. Women’s ready to wear, bags, small leather goods and underwear are managed directly from our Amsterdam HQ other categories including men’s wear, footwear, fragrances, eyewear and more are developed together with best in class license partners.
We connect with our consumers at multiple levels – online and offline hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners and our strong digital footprint, spearheaded by our KARL.COM flagship store which reaches 96 countries. With digital channels representing already more than 30% of our overall full price business.
We are a dynamic, fast growing and inclusive company built on professionalism and strong values. Across all areas of our business, at KARL LAGERFELD we commit working toward highest standards of sustainability and integrity. In 2019, KARL LAGERFELD joined as a founding member the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.
THE ROLE
Do you love tech, like planning, service comes natural and you like to travel? Continue reading! As an IT Support Engineer you are the first point of contact for support on IT and Business Application related questions. You manage the onboarding process of our stores and offices and you are responsible for the admin and inventory of the hardware. You ensure the planning of future stores openings, troubleshooting on issues. Sounds interesting? Then please click apply and send your CV and motivation letter in English.
IT Support Engineer (vast)
Ormer Solutions BV
Amsterdam, NHSalaris
€3k - €4k Per week
Type functie
Fulltime
Geplaatst op
6 dagen geleden
Beschrijving
Desktop Support Engineer
POSITION SUMMARY
The IT Customer Service role primary responsibility is to provide outstanding IT customer support for all corporate users. This position is responsible for all inquiries from start to finish. (From phone to desk side support). Strong communication skills will be crucial as this position will answer inbound phone calls, draft emails, and speak in person with customers desk side.
KEY ACCOUNTABILITIES/RESPONSIBILITIES
Technical and End-User Support
* Respond to and resolve second/third level computer support and troubleshooting requests escalated through the Service Desk staff or manager in a manner consistent with IT department policies and procedures.
* Diagnose hardware, software, and operator problems and take appropriate remedial actions and document installation and configuration procedures.
* Record equipment upgrades and swap-outs to ensure the accuracy of the company's computer equipment inventory.
* Recommend necessary hardware and software solutions in response to business requirements and within budgetary contractions.
* Perform other related duties as reasonably assigned.
* Work closely with the IT engineering team in transitioning new systems or upgrades to the production environment.
* Document issues and resolutions addressed in Service Desk Knowledgebase.
* Document installation and configuration procedures for supported systems and applications. 80
Compliance and Audit
* Ensure IT Operations complies with all the IT defined policies and procedures.
* Follow company policies and procedures for SLA's 10
Hardware & Software Asset Management
* Ensure all systems are managed and tracked in the asset management system.
* Assist in testing and evaluating new hardware or software applications as upgrades or enhancements to the production environment. 10
QUALIFICATIONS/REQUIREMENTS
Knowledge and Experience
* Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment.
* Relevant college degree and MS Professional/ A+ certifications or equivalent.
* MCSE certification preferred
* ITIL certification preferred
* 8+ years of progressive relevant experience in a corporate LAN environment.
* Proven ability to complete tasks independently and under pressure.
* Strong problem-solving skills
* Ability to work effectively in a dynamic environment and respond efficiently to changing priorities especially under pressure.
* Ability to communicate with users having a wide variety of computer skills and assess the criticality of problems and prioritize accordingly to ensure that the most important problems are resolved promptly.
* Excellent customer service and communication skills. Must be willing to interact with members of the business and communicate effectively with IT Department.
* Must be comfortable working independently as well as interacting effectively in a team environment.
* 8+ years' experience working with servers and workstations in a Windows Operating System platform.
* Ability to work effectively with 3rd party vendors and partnerships to ensure clients expectations are being met.
* Working knowledge of networking concepts and implementation.
* High degree of professionalism.
* Acute attention to detail.
Position-specific Technical Requirements
* Demonstrated proficiency with Microsoft Office 2016 Suite and higher.
* Demonstrated proficiency with Microsoft Windows Operating System (Windows 10).
* Demonstrated experience building and managing workstation images to standardize software across company hardware
* Demonstrated proficiency with Microsoft Active Directory
* Demonstrated proficiency with desktops, laptops, iPads, iPhones.
* Proven ability to complete tasks independently and under pressure.
* Excellent customer service skills.
* Strong problem-solving skills.
* Strong leadership skills
* Ability to communicate with individuals of various levels of technical knowledge
* Good attitude, positive, and willing to learn.