it support engineer vacatures

In de buurt zaandam, noord holland
189Banen gevonden

189 vacatures gevonden voor it support engineer vacatures In de buurt zaandam, noord holland

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Desktop Support Engineer

Harvey Nash

Amsterdam, NH
6 dagen geleden
Amsterdam, NH
€3k - €4k Per week
6 dagen geleden
€3k - €4k Per week

Desktop Support Engineer
POSITION SUMMARY
The IT Customer Service role primary responsibility is to provide outstanding IT customer support for all corporate users. This position is responsible for all inquiries from start to finish. (From phone to desk side support). Strong communication skills will be crucial as this position will answer inbound phone calls, draft emails, and speak in person with customers desk side.
KEY ACCOUNTABILITIES/RESPONSIBILITIES
Technical and End-User Support
* Respond to and resolve second/third level computer support and troubleshooting requests escalated through the Service Desk staff or manager in a manner consistent with IT department policies and procedures.
* Diagnose hardware, software, and operator problems and take appropriate remedial actions and document installation and configuration procedures.
* Record equipment upgrades and swap-outs to ensure the accuracy of the company's computer equipment inventory.
* Recommend necessary hardware and software solutions in response to business requirements and within budgetary contractions.
* Perform other related duties as reasonably assigned.
* Work closely with the IT engineering team in transitioning new systems or upgrades to the production environment.
* Document issues and resolutions addressed in Service Desk Knowledgebase.
* Document installation and configuration procedures for supported systems and applications. 80
Compliance and Audit
* Ensure IT Operations complies with all the IT defined policies and procedures.
* Follow company policies and procedures for SLA's 10
Hardware & Software Asset Management
* Ensure all systems are managed and tracked in the asset management system.
* Assist in testing and evaluating new hardware or software applications as upgrades or enhancements to the production environment. 10
QUALIFICATIONS/REQUIREMENTS
Knowledge and Experience
* Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment.
* Relevant college degree and MS Professional/ A+ certifications or equivalent.
* MCSE certification preferred
* ITIL certification preferred
* 8+ years of progressive relevant experience in a corporate LAN environment.
* Proven ability to complete tasks independently and under pressure.
* Strong problem-solving skills
* Ability to work effectively in a dynamic environment and respond efficiently to changing priorities especially under pressure.
* Ability to communicate with users having a wide variety of computer skills and assess the criticality of problems and prioritize accordingly to ensure that the most important problems are resolved promptly.
* Excellent customer service and communication skills. Must be willing to interact with members of the business and communicate effectively with IT Department.
* Must be comfortable working independently as well as interacting effectively in a team environment.
* 8+ years' experience working with servers and workstations in a Windows Operating System platform.
* Ability to work effectively with 3rd party vendors and partnerships to ensure clients expectations are being met.
* Working knowledge of networking concepts and implementation.
* High degree of professionalism.
* Acute attention to detail.
Position-specific Technical Requirements
* Demonstrated proficiency with Microsoft Office 2016 Suite and higher.
* Demonstrated proficiency with Microsoft Windows Operating System (Windows 10).
* Demonstrated experience building and managing workstation images to standardize software across company hardware
* Demonstrated proficiency with Microsoft Active Directory
* Demonstrated proficiency with desktops, laptops, iPads, iPhones.
* Proven ability to complete tasks independently and under pressure.
* Excellent customer service skills.
* Strong problem-solving skills.
* Strong leadership skills
* Ability to communicate with individuals of various levels of technical knowledge
* Good attitude, positive, and willing to learn.
S
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Software Support Engineer

StackOps B.V.

Zaandam, NH
6 dagen geleden
Zaandam, NH
6 dagen geleden

Ben jij een support medewerker met programmeerervaring als achtergrond? Dan ben ik op zoek naar jou!

Wat ga je doen?

Bij deze organisatie kom je in een informele sfeer terecht. Je staat in het middelpunt van alles wat er gebeurd, omdat jij het eerste aanspreekpunt bent. Hier krijg je te maken met klanten die vragen hebben over de software, het traject of een ander complex probleem waar de klant zelf niet uitkomt. Aan jou de taak om dit probleem zelf op te lossen of over te dragen.

Moet je het probleem overdragen? Geen probleem! Pak een stoel en schuif aan bij de meer ervaren Support medewerker om jou dit probleem ook eigen te maken in het vervolg.

Verder ga je sparren met je ontwikkelaars van de afdeling over diverse verbeteringen van processen. Kortom; je bent het manusje van alles!

Wie ben je?

• MBO+ of Hbo werk- en denkniveau;
• Achtergrond in programmeren is een pré;
• Je bent klant- en oplossingsgericht met affiniteit met SQL server, C# en .NET;
• Je bent communicatief en schriftelijk vaardig in zowel het Nederlands als Engels.

Wat mag je verwachten?

• Salarisindicatie van € 2.300,- tot € 3.000,-
• Pensioenregeling;
• 25 vakantiedagen;
• Werken bij een dynamische organisatie;
• Professioneel groeipad.

Waar ga je werken?

Deze organisatie is in 2001 opgericht en levert sindsdien een zelf ontwikkelde applicatie aan welke is gegoten in een SaaS model. Deze applicatie biedt aan grote bedrijven met internationale vervoersstromen dé oplossing om dit effectief uit te besteden in meerdere landen. Het is een aanvulling op de bestaande ERP of WMS systemen.

Door deze applicatie beschikken de klanten van dit bedrijf over de tools om het contractmanagement rondom de gehele transport te verbeteren. Momenteel kent dit bedrijf ongeveer 50 medewerkers. Deze 50 collega’s werken samen aan de cultuur binnen dit bedrijf. Deze cultuur kenmerkt zich door innovatie, passie, betrouwbaarheid en saamhorigheid.

Heb je vragen over deze vacature? Neem dan contact op met: Charlotte Arbouw | tel: 070 - 2 197 197 / 06 - 28 19 30 69 |

charlotte@stackops.nl

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IT Desktop Support Engineer

Kelly Services Netherlands

Amsterdam, NH
30+ dagen geleden
Amsterdam, NH
€5k Per maand
30+ dagen geleden
€5k Per maand

Our client is a major international streaming service provider and they are currently looking for an IT Desktop Support Engineer (40 hours) in their Dutch office located in Amsterdam.
All applicants MUST have full legal authorization to work in the EU region independently.
Do you have a at least 5 years' of experience (must) as an IT or Desktop Support/System Administration with a focus on the customer-facing experience? Do you have experience supporting Cloud and SaaS Applications and SSO, including G. Suite (must)? Do you have In-depth knowledge of and the ability to perform advanced troubleshooting on Mac OS (MUST), Chrome OS, Windows 7, 8 & 10, Linux, and various applications including Office and Adobe suites? Do you live in the area of Amsterdam? Read further!
Role purpose
As an IT Desktop Support Engineer based out in the Amsterdam office, you will be responsible for the employee experience, providing world-class support and resolving every technology issue that comes your way. You will also be responsible for tech education, including setting up new hires on their first day, providing training on internal resources for existing employees, or creating and updating relevant documentation.
In addition to providing expert-level support to internal customers, you will also be tasked with ensuring the technical health at the Amsterdam office, including operational support of our network infrastructure, screening and meeting rooms.
We are looking for someone with the drive to innovate and help the team think outside traditional IT Support models. You'll need to be comfortable working as part of a distributed global team and communicating with technical and non-technical users. This position may require some travel as well as after-hours or weekend coverage.
You will:
Day to Day management of the technical health of the two facilities
Room sweeps
Technical installations
  • Troubleshooting + escalation to various tier 2 partners
  • "Informed Captain" on facilities' technical operations
  • Technical Support during project deployments specific to the facility
  • Oversight of IT and hardware managed service providers
  • Information tracking, as it pertains to ancillary charges and overhead budgets
  • Technical support for events, corporate meetings, and special internal projects
  • Maintenance of NFLX Experience technical standard
  • Daily user support "Help Desk" experience
  • Handle onboarding / off-boarding logistics for employees operating at each facility (information gathering, phone deployments, printer configurations, network profile implementation, security systems management)
  • Innovate on technical solutions to support user need
  • On-call duties that align with production schedules (occasional Night and Weekend work)

Tier 1 Troubleshooting and Break/Fix such as:
  • User errors with technology provided
  • Software problems
  • Hardware malfunctions
  • Post technology deployment inquiries that require a deskside visit or physical troubleshooting
  • Peripheral connectivity issues
  • A/V
  • Conference rooms

You are:
A minimum of 5 years (must) in one or more of the following areas:
  • IT or Desktop Support/System Administration with a focus on the customer-facing experience.
  • Hard requirement: experience supporting Cloud and SaaS Applications and SSO, including Google Apps for the Enterprise (Gmail, Calendaring, Drive, Sites, Groups and Google+).
  • Hard requirement: In-depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Chrome OS, Windows 7, 8 & 10, Linux, and various applications including Office and Adobe suites.
  • Strong fundamentals in networking protocols and troubleshooting.
  • Experience in racking and installing networking equipment and servers and working in an MDF room
  • Experience partnering with local IT vendors.
  • Knowledge of best practices around data security.
  • Experience supporting mobile devices including Android and iOS devices.
  • Experience troubleshooting conference room technology including Google Hangouts, Google Meet, Chromebox for Meetings, and Crestron devices.
  • Experience with supporting people remotely.
  • Experience delivering group and one-on-one training
  • Fluency in English.

Offer:
  • Contract with Kelly Services for 40 hours
  • Salary gross per hour depending on experience: max € 5000,- gross per month based on 40 hours
  • Start date: ASAP
  • Duration: 12 moths, with the intention convert to FTE contract with client
  • Working for a dynamic, fast-paced international environment

Enquiries
Please do contact Marcella Henryati, Recruitment Consultant
M: 06-58811958
When interested please apply with your English resume on our website: www.kellyservices.nl
About Kelly Services
It's more than a job. It's passion. Our vision is to provide the world's best workforce solutions. We are authentic, the industry founder. We believe in relationships, not transactions. We value teamwork, realizing that we are stronger together than as individuals. We take seriously the promises we make. We are passionate, dedicated and driven to excel. With us it has never been about being the biggest. It has always been about being the best and doing the right thing.
At our core, we are a community. Each day we welcome into our community the varied talents of all people who embrace our culture of service, teamwork and integrity. We offer the opportunity to work with the best companies in the world, and to make a difference in the communities in which we live and work.

Met betrekking tot deze functie fungeert Kelly Services als uitzendorganisatie. Wanneer je de beslissing maakt om op deze functie te solliciteren zullen jouw gegevens in overeenstemming met Kelly's Privacy Statement worden verwerkt.
Met oog op de AWGB (Algemene Wet Gelijke Behandeling) verwelkomt Kelly Services sollicitaties van iedere geschikte kandidaat, ongeacht etniciteit, geslacht, beperking, religieuze overtuiging, seksuele geaardheid of leeftijd.
------------------------------
Regarding this role, Kelly Services acts as the official temporary employment agency. When you decide to apply to this role your personal information will be processed in accordance with Kelly's Privacy Statement
In keeping with the AWGB (Algemene Wet Gelijke Behandeling) Kelly Services welcomes applications from any and all eligible candidates regardless of ethnicity, gender, disability, religion, sexual orientation or age.
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Support Engineer

Network31 B.V.

Amsterdam, NH
24 dagen geleden
Amsterdam, NH
€2.2k - €2.7k Per maand
24 dagen geleden
€2.2k - €2.7k Per maand

Network31 richt zich op Netwerk Support Talent uit N-Holland, Z-Holland, Flevoland en Utrecht en biedt de mogelijkheid om je naast een nieuwe uitdaging op netwerkgebied ook ontwikkeling in kennis aan te bieden. 

 

Werk je nu in de Telecom en vraag je je af waarom je maar niet voorruit komt? Bel ons dan direct!

 

Binnen internetproviders, datacenters en telecom bedrijven is steeds meer vraag naar support medewerkers op netwerkgebied met ervaring binnen een business to business omgeving. Het oplossen van incidenten en SLA's staan centraal in het klant contact. Logisch dat certificering op Netwerkgebied maar ook kennis op aanverwante gebieden steeds belangrijker is, vandaar dat Network31 je graag wil uitnodigen om langs te komen voor het bespreken van een nieuwe baan in combinatie met het Network31 opleidings- traject.
Wanneer gaan we graag met je in gesprek?

  • Je hebt minimaal 2 jaar support ervaring in de internetbranche in een B-to-B omgeving
  • Je kennisniveau van netwerken ligt op MBO niveau en je hebt particulieren en MKB bedrijven ondersteund.
  • Minimaal een MBO-ICT niveau 3 afgerond, voorkeur voor propedeuse HBO opleiding
  • Bij voorkeur ervaring met diensten zoals VPN, VOIP etc.
  • Hobbymatige interesse voor netwerken en de mogelijkheden hiervan inzien
  • Flexibel qua werktijden, eventueel beschikbaar voor 24/7
  • Gedreven om kennis op te doen


Wij bieden:

  • Een jaarcontract bij Network31
  • Afhankelijk van je ervaring certificering voor CCNA/N+ of Cloud Engineer via Network31
  • Workshops op netwerkgebied inhouse bij Network31 
  • Een nieuwe uitdagende functie die goed past bij jouw persoonlijke ontwikkeling
  • Begeleiding vanuit een ervaren coach om je kwaliteiten maximaal in te zetten


Neem vrijblijvend even contact op en maak een afspraak met ons.
Tot snel bij Network31!

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Technical support engineer

AV Werving & Selectie

Amsterdam, NH
5 dagen geleden
Amsterdam, NH
€4k - €4k Per maand
5 dagen geleden
€4k - €4k Per maand
Service en support
Als technical support engineer ben jij het aanspreekpunt voor de business partners bij software en hardware vragen over het toegangscontrolesysteem van SALTO systems. Samen gaan jullie op zoek naar een goede en snelle oplossing. Kom je er aan de telefoon niet uit? Dan ga je naar de eindklant toe om tweedelijns support te verlenen en bijvoorbeeld een mechanische reparatie uit te voeren. Met jouw kennis ben jij ook de vraagbaak voor de sales collega’s en zorgen jullie samen voor tevreden klanten. Dit doe je ook door trainingen bij onze partners te geven over het toegangscontrolesysteem van SALTO systems.
Samenvattend zijn jouw werkzaamheden:
• Technische ondersteuning voor de business partners van SALTO Systems;
• up-to-date houden van technische kennis bij de business partners;
• ondersteuning bieden aan de sales collega’s.
Wie zoeken wij?
SALTO Systems is op zoek naar een gedreven technical support engineer die communicatief en analytisch is ingesteld. Met jouw servicegerichte instelling ben je bereid om tot het uiterste te gaan om de tweedelijns hulpvraag van de klant zo goed en snel mogelijk op te lossen. Ben je daarnaast ook een echte teamplayer, maak je graag lol met je collega’s en neem je de volgende punten mee?
• Mbo of hbo werk- en denkniveau;
• vanaf 2 jaar werkervaring; technische basiskennis van software of elektronica;
• vloeiend in Nederlands en Engels, Spaans is een echte pré!
Aanbod
SALTO Systems is dé marktleider op het gebied van elektronische toegangscontrole in Nederland. Jouw klanten zijn dan ook grote en spraakmakende spelers in de Nederlandse markt. Het kantoor is in Amsterdam gevestigd en thuiswerken is ook mogelijk. We bieden een plekje in een gezellig en loyaal team en verder:
• Een marktconform salaris 4000 euro per maand (afhankelijk van kennis en ervaring);
• een fulltime functie met uitzicht op een contract voor onbepaalde tijd;
• bijdrage aan een goede pensioenregeling;
• 25 vakantie- en 12 ADV dagen.
Meer over SALTO Systems
SALTO Systems is een internationale organisatie gespecialiseerd in elektronische toegangscontrole. Het hoofdkantoor en de fabriek bevinden zich in Spanje. Met wereldwijd 24 eigen kantoren zijn SALTO-oplossingen inmiddels vertegenwoordigd in meer dan 90 landen. Alle business partners zijn toegangscontrolespecialisten met veel kennis en ervaring. Vanuit Nederland bedienen zij de Nederlandse markt.
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Desktop Support Engineer

IMC Financial Markets

Amsterdam
30+ dagen geleden
Amsterdam
30+ dagen geleden
LIFE AT IMC AS DESKTOP SUPPORT ENGINEER

WHO WE ARE AND WHAT WE DO

IMC is a leading global market maker, using algorithmic trading and advanced technology to buy and sell securities on multiple trading venues worldwide. We provide liquidity to the financial markets, driving efficiencies for buyers and sellers.

Founded in 1989, we are an ambitious, innovative company and identified early on the importance technology would play in the fast-paced evolution of trading. This entrepreneurial spirit still drives us today and can be found in all of our offices around the world.

OUR TEAM

We now operate globally from offices in Europe, the US and Asia Pacific. Our employees work closely together in multidisciplinary teams, making our success possible.

Technology - At IMC, technology is not a department, it is at the heart of everything we do. Our technologists push the limits of possibility, and then look beyond. In our fast-paced environment, short feedback loops mean projects worked on in the morning can enter production the next day.

Trading – Although our traders come from many backgrounds they all have one thing in common: they are at their best solving complex problems. Their insight into global events, market shifts and pricing ensure we are trading in the right place, at the right time.

Business Support - Around the world, IMC’s business support teams are essential for sustaining our success. In our dynamic environment, we have many exciting challenges and multidisciplinary opportunities to shape our operations and make a real impact.

OUR CULTURE

Our employees are our greatest asset so we give them lots of responsibility and the support they need to make a difference. Our flat structure fosters a culture of openness and collaboration, encouraging the sharing of ideas and knowledge. It makes no difference if you have been with us for three days or three years, the best idea wins.

While we work hard, we also have a lot of fun; whether solving complex challenges or in team building, leisure and sporting activities. IMC also enables its employees to contribute towards a better society through our foundation.

IMC– Where Technology drives Trading

Trading nowadays happens in a highly competitive technological landscape; the best trading idea alone doesn’t cut it anymore. Instead, only the best trading ideas that are enabled via robust, scalable and fast technology win.

Do you enjoy the process of problem solving, a process where you recognize areas of improvement and iterate and innovate to improve? Does your curiosity and desire to learn drive you?

Driven to be the best, our Desktop Engineers are responsible for maintaining the systems that enable IMC to compete at the highest level. They possess a forward thinking attitude required to ensure the performance and stability of IMCs most critical and highly utilized enterprise level technology.

Our Desktop Engineers cover all levels of support, so this is far from a traditional helpdesk role.

DESKTOP SUPPORT ENGINEER AT IMC:

You will collaborate with IMC employees throughout the organization to diagnose, troubleshoot, and correct issues that interfere with access to critical enterprise systems. Daily responsibilities include implementation, maintenance and support for desktops, user devices, servers, and the network where applicable. You will be expected to provide excellent customer service and support in a fast paced and demanding environment. You’ll have a high level of autonomy and responsibility to provide an IT environment with the aim to exceed your user’s expectations.

WHAT YOU WILL DO:

  • Support the physical and virtual desktop trading environment, core infra components like email and DNS, Directory Management, Cloud Technologies, phone & video communication systems and end user devices like tablets, mobile phones and laptops
  • Oversee deployment and updates of the newest enterprise level technologies such as Adobe, Java, Microsoft, and other desktop applications.
  • Install, modify and repair computer hardware and software (including servers, desktop and printers).
  • Support IMC’s state of the art Audio and Visual technology systems.
  • Inventory- and capacity management
  • Troubleshoot, escalate and document computer network issues.
  • Ensure timely and organized resolution of issues via JIRA ticketing system.
  • Assist in-house Facilities Management with execution of desk and physical equipment moves.

WHO YOU ARE:

  • A degree (MBO/HBO/BSc) in ICT related field, or equivalent practical experience
  • Previous Desktop Support experience (at least 3 years)
  • Confident in communicating in English
  • Knowledge of Windows and Mac Operating Systems. Linux experience would be considered a plus.
  • You are a self-starter with sense of urgency and strong prioritization skills. Pro-active and pragmatic.
  • Excellent trouble-shooting and diagnostic skills; ability to solve problems creatively and proactively.
  • Have a desire to learn new skills and evolve as IMC introduces new technologies to the environment.
  • Willing to get involved on physical tasks such as desk moves and room setups.

WHAT MAKES IT FUN?

You will have ample opportunities to learn and develop yourself both on the job and trough training. You will work in a cool office with fun colleagues and an informal atmosphere.

IMC encourages all associates to bring their ideas to the table and not be intimidated to question an approach or idea if there’s a better way to solve a problem. We employ a broad range of people with varying backgrounds. What they have in common is their superior technical expertise, extraordinary intellect and collaborative approach.

We operate at the bleeding edge of technology. If something new can potentially bring an advantage we will actively invest in developing and utilizing that solution. Implementation and support of IMC’s technology systems is viewed as a driver of our success and not a cost center.

OUR HIRING PROCESS

To set you up for success, you can find our hiring process including tips on applying and interviewing with us on our website. Now it’s up to you! Apply today to start an amazing journey with IMC.

LIFE AT IMC AS DESKTOP SUPPORT ENGINEER

WHO WE ARE AND WHAT WE DO

IMC is a leading global market maker, using algorithmic trading and advanced technology to buy and sell securities on multiple trading venues worldwide. We provide liquidity to the financial markets, driving efficiencies for buyers and sellers.

Founded in 1989, we are an ambitious, innovative company and identified early on the importance technology would play in the fast-paced evolution of trading. This entrepreneurial spirit still drives us today and can be found in all of our offices around the world.

OUR TEAM

We now operate globally from offices in Europe, the US and Asia Pacific. Our employees work closely together in multidisciplinary teams, making our success possible.

Technology - At IMC, technology is not a department, it is at the heart of everything we do. Our technologists push the limits of possibility, and then look beyond. In our fast-paced environment, short feedback loops mean projects worked on in the morning can enter production the next day.

Trading – Although our traders come from many backgrounds they all have one thing in common: they are at their best solving complex problems. Their insight into global events, market shifts and pricing ensure we are trading in the right place, at the right time.

Business Support - Around the world, IMC’s business support teams are essential for sustaining our success. In our dynamic environment, we have many exciting challenges and multidisciplinary opportunities to shape our operations and make a real impact.

OUR CULTURE

Our employees are our greatest asset so we give them lots of responsibility and the support they need to make a difference. Our flat structure fosters a culture of openness and collaboration, encouraging the sharing of ideas and knowledge. It makes no difference if you have been with us for three days or three years, the best idea wins.

While we work hard, we also have a lot of fun; whether solving complex challenges or in team building, leisure and sporting activities. IMC also enables its employees to contribute towards a better society through our foundation.

IMC– Where Technology drives Trading

Trading nowadays happens in a highly competitive technological landscape; the best trading idea alone doesn’t cut it anymore. Instead, only the best trading ideas that are enabled via robust, scalable and fast technology win.

Do you enjoy the process of problem solving, a process where you recognize areas of improvement and iterate and innovate to improve? Does your curiosity and desire to learn drive you?

Driven to be the best, our Desktop Engineers are responsible for maintaining the systems that enable IMC to compete at the highest level. They possess a forward thinking attitude required to ensure the performance and stability of IMCs most critical and highly utilized enterprise level technology.

Our Desktop Engineers cover all levels of support, so this is far from a traditional helpdesk role.

DESKTOP SUPPORT ENGINEER AT IMC:

You will collaborate with IMC employees throughout the organization to diagnose, troubleshoot, and correct issues that interfere with access to critical enterprise systems. Daily responsibilities include implementation, maintenance and support for desktops, user devices, servers, and the network where applicable. You will be expected to provide excellent customer service and support in a fast paced and demanding environment. You’ll have a high level of autonomy and responsibility to provide an IT environment with the aim to exceed your user’s expectations.

WHAT YOU WILL DO:

  • Support the physical and virtual desktop trading environment, core infra components like email and DNS, Directory Management, Cloud Technologies, phone & video communication systems and end user devices like tablets, mobile phones and laptops
  • Oversee deployment and updates of the newest enterprise level technologies such as Adobe, Java, Microsoft, and other desktop applications.
  • Install, modify and repair computer hardware and software (including servers, desktop and printers).
  • Support IMC’s state of the art Audio and Visual technology systems.
  • Inventory- and capacity management
  • Troubleshoot, escalate and document computer network issues.
  • Ensure timely and organized resolution of issues via JIRA ticketing system.
  • Assist in-house Facilities Management with execution of desk and physical equipment moves.

WHO YOU ARE:

  • A degree (MBO/HBO/BSc) in ICT related field, or equivalent practical experience
  • Previous Desktop Support experience (at least 3 years)
  • Confident in communicating in English
  • Knowledge of Windows and Mac Operating Systems. Linux experience would be considered a plus.
  • You are a self-starter with sense of urgency and strong prioritization skills. Pro-active and pragmatic.
  • Excellent trouble-shooting and diagnostic skills; ability to solve problems creatively and proactively.
  • Have a desire to learn new skills and evolve as IMC introduces new technologies to the environment.
  • Willing to get involved on physical tasks such as desk moves and room setups.

WHAT MAKES IT FUN?

You will have ample opportunities to learn and develop yourself both on the job and trough training. You will work in a cool office with fun colleagues and an informal atmosphere.

IMC encourages all associates to bring their ideas to the table and not be intimidated to question an approach or idea if there’s a better way to solve a problem. We employ a broad range of people with varying backgrounds. What they have in common is their superior technical expertise, extraordinary intellect and collaborative approach.

We operate at the bleeding edge of technology. If something new can potentially bring an advantage we will actively invest in developing and utilizing that solution. Implementation and support of IMC’s technology systems is viewed as a driver of our success and not a cost center.

OUR HIRING PROCESS

To set you up for success, you can find our hiring process including tips on applying and interviewing with us on our website. Now it’s up to you! Apply today to start an amazing journey with IMC.

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Helpdesk en IT support engineer

Equinox MHE

Hillegom, ZH
30 dagen geleden
Hillegom, ZH
30 dagen geleden
Helpdesk en IT support engineer » Helpdesk en IT support engineer Ben jij een servicegerichte en stressbestendige helpdeskmedewerker (elektrotechniek/mechatronica/IT) en wil je werken bij een internationaal en innovatief bedrijf met unieke hightech producten? Dan zijn wij op zoek naar jou! Samen met je directe collega’s voorzie je onze klanten, dealers en monteurs van gedegen technisch support. Een groot deel van je tijd werk je op kantoor of vanuit huis, maar je vindt het niet erg om af en toe klanten te bezoeken. Wat ga je doen? In de functie van Helpdesk & IT Support Engineer ben je verantwoordelijk voor het technisch support richting klanten, dealers en monteurs over onze geleverde projecten. Je krijgt te maken met een diversiteit aan vragen, verzoeken en storingen. De meldingen die binnenkomen betreffen voornamelijk machinebesturingen en software issues maar kunnen ook mechanisch gerelateerd zijn. Het is belangrijk om de juiste prioriteiten te stellen en op basis van je technische inzicht de urgentie van de problemen te onderkennen. Je registreert de incidenten, bewaakt de opvolging en de afhandeling Ook verzorg je technische trainingen aan klanten, dealers aan de hand van de bestaande handleidingen. Ook bezoek je onze (internationale) klanten om on-site problemen te onderzoeken en te ondersteunen om hun proces zo optimaal mogelijk te laten verlopen. Wat breng je mee? Tijdens je werkzaamheden ben je een belangrijk visitekaartje voor onze organisatie. Je beschikt over een flinke dosis analytisch- en verantwoordelijkheidsgevoel en kan je goed zelfstandig werken. MBO+ /HBO- werk- en denkniveau met een opleiding Elektrotechniek, Technisch informatica of Mechatronica Een proactieve houding, gestructureerd en pragmatisch Communicatief vaardig en klantgericht Kennis en ervaring in IT, elektra en machinebouw Mechanische kennis is een pre Je beheerst de Nederlandse en Engelse taal in woord en geschrift; Je bent flexibel in je werkuren en bereid tot 24/7 tel. helpdesk beheer/dienst volgens vooraf bekend rooster; Wat bieden wij jou? Wij zijn trots op onze open werkomgeving die wordt gekarakteriseerd door korte lijnen, flexibiliteit, enthousiasme en groei. Wij zijn een klantgerichte organisatie en hechten waarde aan lange termijn relaties. Dit geldt niet alleen voor onze klanten, maar ook voor onze medewerkers. Daarom investeren wij in medewerkers en ondersteunen wij persoonlijke ontwikkeling. Een uitdagende binnen functie, met mogelijkheden om ook deels buiten actief te zijn Een fulltime dienstverband met een marktconform salaris Prima secundaire arbeidsvoorwaarden zoals: Collectieve pensioen regeling Vakantiegeld Bedrijfstelefoon en notebook Reiskostenvergoeding Mededeling voor recruiters, headhunters en werving- en selectiebureaus ​Acquisitie wordt niet op prijs gesteld. Stuur ons dus niet ongevraagd (algemene) voorwaarden en cv's toe; die zullen door ons niet worden geaccepteerd. Deel deze vacature Over Equinox Equinox is een innovatieve machinebouwer en integrator voor interne logistiek. Wij zijn gespecialiseerd in het ontwikkelen en produceren van verschillende typen sorteermachines. Deze machines zorgen ervoor dat producten uit het magazijn efficiënt verzameld worden per verzending. Onze machines worden in Hillegom geassembleerd en worden geïnstalleerd bij klanten in heel Europa die werkzaam zijn in de detailhandel, e-commerce of post- en pakketverwerking. De projecten die wij installeren bestaan meestal uit een sorteermachine met diverse randsystemen zoals transportbanen, scanners, buffersystemen en verpakkingsmachines. Solliciteren? Stuur je CV en motivatie vandaag op! hr@equinoxmhe.com +31 252 526 000 Share this page
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Senior IT Support Engineer

Karl Lagerfeld

Amsterdam, NH
12 dagen geleden
Amsterdam, NH
12 dagen geleden

KARL LAGERFELD COMPANY PROFILE
At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future” 


The House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. Always contemporary and forward-looking. We are the only fashion house that carries Karl’s name at its doorbell and we’re thriving to live up to this responsibility in everything we do, every day with lots of joy and passion.


Our headquarters in Paris and in Amsterdam are home to a very diverse and driven Karl family from more than 25 countries creating meaningful stories and product concepts that connect to Karl’s world and iconic attributes. Women’s ready to wear, bags, small leather goods and underwear are managed directly from our Amsterdam HQ other categories including men’s wear, footwear, fragrances, eyewear and more are developed together with best in class license partners.


We connect with our consumers at multiple levels – online and offline hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners and our strong digital footprint, spearheaded by our KARL.COM flagship store which reaches 96 countries. With digital channels representing already more than 30% of our overall full price business.


We are a dynamic, fast growing and inclusive company built on professionalism and strong values.  Across all areas of our business, at KARL LAGERFELD we commit working toward highest standards of sustainability and integrity. In 2019, KARL LAGERFELD joined as a founding member the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.


THE ROLE

Do you love tech, like planning, service comes natural and you like to travel? Continue reading! As an IT Support Engineer you are the first point of contact for support on IT and Business Application related questions. You manage the onboarding process of our stores and offices and you are responsible for the admin and inventory of the hardware. You ensure the planning of future stores openings, troubleshooting on issues. Sounds interesting? Then please click apply and send your CV and motivation letter in English.



KEY RESPONSIBILITIES:

  • First line technical support for our offices (Amsterdam/Paris) and stores
  • First line application support (M3, Cegid, Infra)
  • Administrator for IT Self Service Portal (TOPdesk) for office- and store tickets
  • Manage the onboarding and offboarding process for our office and store employees
  • Deployment of new hardware for office employees and stores
  • Responsible for maintenance, development and quality of Active Directory (AD)
  • Admin and inventory of hardware and licenses for offices and stores
  • Manage process of cell phones (hardware and subscriptions)
  • First contact Office 365 products like Teams, SharePoint, One Drive, etc.
  • First point of contact for 3rd party support partners and internet providers
  • Recurring visit to the Paris office for support (6-8 weeks) – post COVID
  • Documentation/Knowledgebase
  • Proactive contribution to the IT transformation process
  • Report to Head of ICT & Business Applications


THE PROFILE:

  • Completed MBO+/HBO, Computer Science preferred
  • 3-5 years of relevant experience in a similar position
  • High preference for MS Certification (Azure, Multi-Factor Authentication, Active Directory, SharePoint, Office 365)
  • Experience with DEP (Device Enrollment Program)
  • Experience with TOPdesk or other ticketing system
  • Good Communication skills and ability to work in a team
  • Proactive, service driven, agile, problem solving mindset
  • Troubleshoot to the max!
  • Excellent command of English language – verbal and written
  • You are flexible and able to work under pressure
  • Advance planning and control skills
  • Requires 10% travelling to our Retails stores within Europe (Paris Office) – post COVID


Please note that if your application is successful we will contact you within three weeks. 

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Senior IT Support Engineer

Karl Lagerfeld

Amsterdam, NH
30+ dagen geleden
Amsterdam, NH
30+ dagen geleden

KARL LAGERFELD COMPANY PROFILE
At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future” 


The House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. Always contemporary and forward-looking. We are the only fashion house that carries Karl’s name at its doorbell and we’re thriving to live up to this responsibility in everything we do, every day with lots of joy and passion.


Our headquarters in Paris and in Amsterdam are home to a very diverse and driven Karl family from more than 25 countries creating meaningful stories and product concepts that connect to Karl’s world and iconic attributes. Women’s ready to wear, bags, small leather goods and underwear are managed directly from our Amsterdam HQ other categories including men’s wear, footwear, fragrances, eyewear and more are developed together with best in class license partners.


We connect with our consumers at multiple levels – online and offline hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners and our strong digital footprint, spearheaded by our KARL.COM flagship store which reaches 96 countries. With digital channels representing already more than 30% of our overall full price business.


We are a dynamic, fast growing and inclusive company built on professionalism and strong values.  Across all areas of our business, at KARL LAGERFELD we commit working toward highest standards of sustainability and integrity. In 2019, KARL LAGERFELD joined as a founding member the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.


THE ROLE

Do you love tech, like planning, service comes natural and you like to travel? Continue reading! As an IT Support Engineer you are the first point of contact for support on IT and Business Application related questions. You manage the onboarding process of our stores and offices and you are responsible for the admin and inventory of the hardware. You ensure the planning of future stores openings, troubleshooting on issues. Sounds interesting? Then please click apply and send your CV and motivation letter in English.


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IT Support Engineer (vast)

Ormer Solutions BV

Amsterdam, NH
24 dagen geleden
Amsterdam, NH
24 dagen geleden
IT Support Engineer (vast) Werklocatie Amsterdam Intro Voor een van onze opdrachtgevers in Amsterdam zijn wij op zoek naar een IT Support Engineer. In deze functie kom je te werken in een team dat verantwoordelijk is voor het realiseren en behouden van systeem-beschikbaarheid voor de gebruikers. Als support engineer neem je incidenten aan (telefonisch, per e-mail, onsite), registreert ze en lost deze indien mogelijk zelf op of zet ze door naar het beheerteam. Je bent hierbij verantwoordelijk voor gebruikers- en werkplekbeheer, netwerk- en systeem autorisaties. Je werkzaamheden zijn zowel telefonisch als onsite waarbij je ook zorg draagt voor hardware en telefonie. Startdatum: zsm Aantal uur per week: 32 - 40 Locatie: Amsterdam Soort contract: Deta-vast / vaste functie Kerntaken van de medewerker ICT Support/Werkplekbeheer: Het operationeel beheer van de kantooromgeving met een complex systeemlandschap Het bijdragen aan, en handelen naar de uitgangspunten en visie van de IT strategie Het begeleiden en instrueren van gebruikers. Het beheren en onderhouden van het netwerk, hard- en software Het uitvoeren van projecten op het gebied van systeembeheer. Het volgen en implementeren van ontwikkelingen op de ICT-markt. Het documenteren en up-to-date houden van de infrastructuur en systemen. Invoeren, begeleiden en documenteren van nieuwe / aangepaste softwaretoepassingen. Analyseren van fout – oorzaken, zowel t.a.v. systeemprogrammatuur als in samenhang met hardware, eventueel in samenspraak met leverancier. Functie eisen Minimaal MBO 4 richting ICT Minimaal 2 jaar relevante werkervaring in de ICT Ervaring met Microsoft omgevingen; Windows, Exchange, Office365 Opleidingen en/of certificeringen in systeem- en/of netwerk technische richting of bereidheid om hierin verder te ontwikkelen Communicatief vaardig en flexibel om ad-hoc te kunnen schakelen bij bijvoorbeeld calamiteiten Je beheerst zowel de Nederlandse als Engelse taal goed Uitstekende kennis van en ervaring met gangbare IT-technologieën Aanbod In eerste instantie zal er een tijdelijk contract worden geboden. De intentie is om na het tijdelijke contract in dienst te treden bij onze opdrachtgever. Onze opdrachtgever biedt een veelzijdige baan in een geavanceerde en uitdagende ICT-omgeving met enthousiaste en leuke collega's. Contactinformatie Martijn van der Hoek 06-51479347

Salaris

€3k - €4k Per week

Type functie

Fulltime

Geplaatst op

6 dagen geleden

Beschrijving


Desktop Support Engineer

POSITION SUMMARY

The IT Customer Service role primary responsibility is to provide outstanding IT customer support for all corporate users. This position is responsible for all inquiries from start to finish. (From phone to desk side support). Strong communication skills will be crucial as this position will answer inbound phone calls, draft emails, and speak in person with customers desk side.

KEY ACCOUNTABILITIES/RESPONSIBILITIES

Technical and End-User Support

* Respond to and resolve second/third level computer support and troubleshooting requests escalated through the Service Desk staff or manager in a manner consistent with IT department policies and procedures.

* Diagnose hardware, software, and operator problems and take appropriate remedial actions and document installation and configuration procedures.

* Record equipment upgrades and swap-outs to ensure the accuracy of the company's computer equipment inventory.

* Recommend necessary hardware and software solutions in response to business requirements and within budgetary contractions.

* Perform other related duties as reasonably assigned.

* Work closely with the IT engineering team in transitioning new systems or upgrades to the production environment.

* Document issues and resolutions addressed in Service Desk Knowledgebase.

* Document installation and configuration procedures for supported systems and applications. 80

Compliance and Audit

* Ensure IT Operations complies with all the IT defined policies and procedures.

* Follow company policies and procedures for SLA's 10

Hardware & Software Asset Management

* Ensure all systems are managed and tracked in the asset management system.

* Assist in testing and evaluating new hardware or software applications as upgrades or enhancements to the production environment. 10

QUALIFICATIONS/REQUIREMENTS

Knowledge and Experience

* Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment.

* Relevant college degree and MS Professional/ A+ certifications or equivalent.

* MCSE certification preferred

* ITIL certification preferred

* 8+ years of progressive relevant experience in a corporate LAN environment.

* Proven ability to complete tasks independently and under pressure.

* Strong problem-solving skills

* Ability to work effectively in a dynamic environment and respond efficiently to changing priorities especially under pressure.

* Ability to communicate with users having a wide variety of computer skills and assess the criticality of problems and prioritize accordingly to ensure that the most important problems are resolved promptly.

* Excellent customer service and communication skills. Must be willing to interact with members of the business and communicate effectively with IT Department.

* Must be comfortable working independently as well as interacting effectively in a team environment.

* 8+ years' experience working with servers and workstations in a Windows Operating System platform.

* Ability to work effectively with 3rd party vendors and partnerships to ensure clients expectations are being met.

* Working knowledge of networking concepts and implementation.

* High degree of professionalism.

* Acute attention to detail.

Position-specific Technical Requirements

* Demonstrated proficiency with Microsoft Office 2016 Suite and higher.

* Demonstrated proficiency with Microsoft Windows Operating System (Windows 10).

* Demonstrated experience building and managing workstation images to standardize software across company hardware

* Demonstrated proficiency with Microsoft Active Directory

* Demonstrated proficiency with desktops, laptops, iPads, iPhones.

* Proven ability to complete tasks independently and under pressure.

* Excellent customer service skills.

* Strong problem-solving skills.

* Strong leadership skills

* Ability to communicate with individuals of various levels of technical knowledge

* Good attitude, positive, and willing to learn.