The Global Trade Compliance Team at Logitech provide trade and customs support to Logitech’s global operations and sales network. The team ensures that Logitech’s transactions satisfy legal requirements to file complete and accurate export and import declarations with local customs and other government authorities for international shipments. They are responsible for procedures for assigning and reporting correct and accurate import and export classifications, customs values, and country or origin. These data elements are used by local customs, tax, or other government authorities to determine, among other things, the rate of duty, the amount of duty and tax, and the exportability/admissibility of the shipment.  This is a diverse team spanning the US, Brazil, the Netherlands, and China.

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.

“All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 510-713- 4866 for assistance.

#LI-CD1

Senior Support Account Manager, French speaking
Location: Amsterdam

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Role:

ServiceNow is seeking highly motivated and professional individuals to join our team and play a critical role in delivering world-class customer satisfaction.  In the role of Support Account Manager (SAM), you will be a member of a highly skilled team focused on a select set of high profile, strategic customers and delivering high quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.
As a SAM, you will provide a high-touch support experience to our largest and more strategic customers.  The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support related requests.  Working as a support advocate, the SAM helps coordinate efforts within ServiceNow to ensure timely resolution of customer cases and problems.  A SAM provides regular communications by conducting service reviews, providing operational summaries and driving status updates on all open high-priority cases.  A SAM should be comfortable presenting to all levels within an organization including C-Level contacts.

What you get to do in this role:  

• Deeply understand the customer’s business strategies, challenges and IT landscape.  Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs
• Offer exceptional customer service, including maintaining customer relationships and ensuring ServiceNow’s outstanding reputation is protected
• Partnering with the customers assigned counterpart on a frequent cadence with the intention of continually moving the relationship forward
• Coordinate internal resources, including technical and customer support, professional services and management to deliver towards account performance objectives and customers’ expectations
• Ability to build credibility through action and responsiveness resulting in the perception that no matter what the issue, you are the customer’s go to champion within ServiceNow
• Drive regular scheduled customer conference calls and onsite meetings to ensure the continual flow of information with timely updates on all open issues and on-going projects
• Facilitate summary status reports; including monthly performance reviews and quarterly service reviews.
• Act as the mediator between customers and ServiceNow with reference to mandatory upgrades, patches and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA's are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely
• Drive continual improvement for the customer and their environment through trend analysis and working with internal sales to identify new opportunities
• Review open cases, problems and changes communicating proper priority and direction to responsible ServiceNow teams to ensure a timely customer satisfying result
• Act as an escalation point and advocate for critical customer issues. 
• Understand and explain ServiceNow application, features and benefits as it relates to customer needs

In order to be successful in this role, we need someone who has:

The successful candidate will have experience in a high-tech environment - preferably in the ITSM area - working at companies with large IT organizations utilizing ITIL best practices in complex, global deployments. Your experience should also include a successful track record in support management applying strong project and task-management abilities to meet your customer deliverables.  You are creative problem solver who has the ability to lead internal team in solving a customer issue.   

Essential:

• Excellent written and oral communication skills.
• Fluency in English and French languages.
• Account management experience
• Fundamental understanding of ITSM in large organizations
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer

Advantageous:

• Fluency in French language will be considered strong advantage
• Experience with ServiceNow will be considered an advantage
• Experience dealing with technical support teams
• Broad technical understanding in a cloud software environment
• Experience of working in an international environment

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Please note that it is a precondition of employment that you are authorized to work in the EU.

ServiceNow is an equal opportunity employer, committed to building a diverse and inclusive company where employees feel that they belong. This means that individuals seeking employment at ServiceNow are considered without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, pregnancy, national original, age, disability, or any other characteristic protected by law. If you are an individual with a disability which is likely to affect you during any part of the application process, you may contact us at [

talent.acquisition@servicenow.com

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?” 

If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless. 

What we do  

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live. 

What you’ll do

You will be responsible for planning, coordinating and executing digital strategy within SAS.

This will include managing and executing a wide variety of digital projects (the full digital mix across the entire buyer journey from awareness and acquisition through to retention), delivering strategic guidance to internal stakeholders, and collaborating with many departments across the company to help them leverage digital channels to meet company goals. The candidate will have a growth mindset, be data-driven, have a deep and broad understanding of the full digital marketing mix, and will have specialist knowledge in specific digital acquisition tactics/channels, like programmatic advertising, paid search and paid social.

The scope of responsibility is BeNeLux and involves working in and contributing to a global marketing organisation. 

You will:

• Delivers digital services ranging from consultation to execution, acting as a digital marketing advisor and lead for key stakeholders including Field Marketing and Sales. 
• Lead efforts todrive awareness, engagement and revenue for the BeNeLux market through digital marketing 
• Supporting theacquisition efforts from our EMEA digital campaigns via Programmatic Advertising, Paid Social and Paid Search (includes mayor lead generation channels; Facebook, LinkedIn, Google, Bing, Content Syndication, Google DV360,) 
• Takes ownership and responsibility for the performance of web/landing pagesand digital campaign elements, driving continuous optimisation – through a number of digital tactics, ranging from SEO optimization efforts, running highly targeted campaigns towards specific accounts and target audiences, and supporting the digital campaigns promoting major local activities (g. events, webinars, etc.). 
• Enhances the SAS digital paid, owned, earned media and SAS’ web properties and channels by understanding the business objectives and delivering digital guidance and expertise based on a broad understanding of the full digital marketing mix.
• Participates on cross-functional/geography teams with the goal of ensuring consistency, accuracy, quality, and globalization of sales and marketing initiatives across major geographies.
• Collaborates with other marketing staff, including global counterparts, to integrate and complement marketing strategies and share best practices across multiple channels.
• Develops supporting documentation and contributes to building digital understanding and knowledge across organisation.
• Analysesdata to validate current strategy and effectively makes recommendations for improvements. 
• Optimizes conversion rates and campaign performance against KPIs (key performance indicators).
• Identifies changes and trends in digital marketing and recommends appropriate strategies that will ultimately maximize company profit.
• Stays abreast of related industry trends and technologies by doing online research, evaluating other 3rd party websites, and attending professional conferences.

What we’re looking for

• Digital Marketing Specialist knowledge 
• Working business knowledge of sales and marketing concepts/processes related to area of assignment
• Working business knowledge of project management skills
• Understands integration points across other marketing departments, sales and support departments and other stakeholder groups
• Working knowledge of digital marketing concepts/ functions and software tools (Word, PowerPoint, HTML, Adobe products(AEM), and/or SharePoint, web content management systems such as Adobe Experience Manager, etc.) 
• Google Analytics Certified
• Speak Dutch and English perfectly. Additional languages are a plus.
• Agility in understanding new technology, app, platforms and integrating them in existing campaigns/processes 

The nice to haves

• Knows Adobe Experience Manager(AEM certified) 
• Building reports on DataStudioor SAS Visual Analytics or SAS Viya 
• Experience with SEO tools like SEM Rush
• Experience withDatorama is a plus 
• Experience with Google DV360
• Can set-up campaigns with LinkedIn Campaign Manager, Facebook Business Manager

Why SAS

• We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. 
• Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.

Additional Information:

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by law. 

All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at 

Recruitingsupport@sas.com