delivery manager vacatures

In de buurt noord holland
605Banen gevonden

605 vacatures gevonden voor delivery manager vacatures In de buurt noord holland

M
M

Service Delivery Manager

macee

Amsterdam, NH
11 dagen geleden
Amsterdam, NH
11 dagen geleden
Je bent als Servicemanager op tactisch niveau het aanspreekpunt voor de klanten ten aanzien van dienstverlening op het gebied van gemeentelijke applicatiedienstverlening.
Je gaat aan de slag bij de afdeling dienstverlening. Daarmee is er nog geen gespreid bed waarin alle processen en werkwijze zijn vormgegeven. Je hebt daarmee een belangrijke rol om de afdeling verder te helpen vormgeven.
Werkzaamheden
  • Je onderhoudt actief een relatie met de klanten en je streeft hierbij naar maximale klanttevredenheid;
  • Waar nodig ben je aanspreekpunt voor escalatie;
  • Je stuurt op tactisch niveau de leveranciers aan. Hierbij analyseer je de prestaties van de leveranciers, signaleer je knelpunten en stuur je op voorstellen om de dienstverlening te verbeteren;
  • Je stuurt de leveranciers aan op verstrekte opdrachten;
  • Je helpt bij het opstellen van een visie op de doorontwikkeling van de applicatiedienstverlening. Dit doe je op basis van beleid, vragen uit de stad en technische roadmaps van leverancier.
Gemeentelijke organisatie
De gemeentelijke organisatie bestaat uit vijf clusters, een bestuurs- en concernstaf en zeven bestuurscommissies (stadsdelen). De stadsdelen besturen samen met de gemeenteraad, burgemeester en wethouders. De clusters Ruimte en Economie, Sociaal, Dienstverlening en Informatie, Interne Dienstverlening en Stadsbeheer bestaan uit afdelingen die expertise hebben op een specifiek terrein, zoals sport, jeugd of parkeren. Zij werken beleid uit tot stadsbrede kaders waarbinnen de stadsdelen het uitvoerende werk kunnen doen. Ook bieden zij directe ondersteuning aan bewoners die dit nodig hebben, bijvoorbeeld op het gebied van participatie of werk. De stadsdelen houden zich onder andere bezig met de inrichting van straten en pleinen, groen en parken en welzijnswerk in de buurt. Ze zorgen ervoor dat wat ze doen, past bij de behoeften in hun stadsdeel en bij het beleid voor de hele stad.
Bij de inrichting van regie gaat de afdeling ICT ervanuit dat de leveranciers zelf voor hun eigen diensten de operationele regierol (service integratie) uitvoeren, ook als hier meerdere leveranciers voor moeten samenwerken. De regieafdeling voert regie op tactisch niveau en vanuit een functionele vraag van de klanten. In dit spel speelt de Servicemanager Regie een cruciale rol.
Wij zoeken iemand die aan de volgende punten kan voldoen.
  • HBO opleiding richting bedrijfskunde
  • Kennis van gemeentelijke applicatiedienstverlening
  • Kennis en ervaring in het opstellen van productroadmaps, LCM plannen en rapportages over de dienstverlening
  • Kennis en ervaring met het onder architectuur samenbrengen van de klantvraag en de diensten van de ICT leveranciers.
C
C

Client Services Manager

Curve Recruiting

Velsen-Noord, NH
7 dagen geleden
Velsen-Noord, NH
€40k - €45k Per jaar
7 dagen geleden
€40k - €45k Per jaar

Client Services Manager

 

An exciting opportunity has arisen for a driven and experienced national Client Services Manager to manage our new client in Velsen, Netherlands.

 

Job Description

Working closely with our client's senior stakeholders you'll take ownership for the strategy and overall delivery of service of our clients integrated supply capability in the MRO (Maintenance, Repair and Operation) field, driving the delivery of reduction of costs on indirect materials. In a nutshell, they supply everything that keeps our clients production line running, allowing them to make their end product.

An operational background is required as the successful candidate will manage a team of Account Executives and engineering stores personnel to deliver key targets and KPIs.

Duties

Responsible for managing the Client Relationship, contract and commercial arrangements

Production of an Annual Account Development Plan (as part of the annual budget process), consisting of

o Revenue from driving existing lines in existing locations

o Revenue from driving new lines in existing locations

o Revenue from driving new lines in new locations

o Revenue from driving existing lines in new locations

  • Management of P&L to deliver both revenue and profit targets in line with budget.
  • Ensure purchase orders and received in a timely manner, and that accurate invoicing is produced and delivered to the client in line with contractual arrangements.
  • Understand and manage client payments in line with contract.
  • Conduct quarterly client feedback surveys, driving continual improvement.
  • Manage CRE and Store Envoys to ensure impeccable store management and continual improvement against audit.
  • Ensure clear objectives are set, monthly 121 meetings are held and documented reviewing performance and progress.
  • Recruit and succession planning of the team.
  • Production of a monthly P&L re-forecast in-line with the above
  • Presentation of account performance, including P&L variations
  • To the HOCRM, COO, CFO and CEO as required.
  • Work closely with the PMO, Head of CRM and the Supplier Relationship Manager to ensure a seamless transition for all new business opportunities
  • Identify growth opportunities within the existing client as well as expanding group opportunities.
  • Ensure delivery of all client SLA’s and KPI’s
  • Coordinate the service provision to exceed Client expectations.
  • Attend Client meetings to present performance against agreed SLA’s and KPI’s
  • Produce and update Client case studies
  • Operate as the key point of Client communication and feedback, including the provision of performance based reports, pricing and service proposals
  • Provide inputs to all new bids and undertake Client presentations to secure the same

Experience

  • Driven leadership style. Experience in leading team of 8+
  • Resilient
  • Data Analysis and Excel skills including the production of pivot tables
  • Proven track record of successful Key Account Management delivery across multiple clients
  • A proven track record of client satisfaction and realising additional business opportunity would be advantageous.
  • Demonstrable track record of exceeding client KPI’s and SLA’s
  • Ability to drive increased revenue within existing accounts
  • Numerically superior, able to construct account P&L plans down to EBITDA level
  • Strong interpersonal and influencing skills, together with a persuasive communication style
  • Ability to co-ordinate and Lead cross functional teams to exceed client expectations
  • Advanced presentation skills
  • Intellectually strong with demonstrable problem solving skills

If you are interested in finding out more please get in touch and we will be happy to go through the details with you.
H
H

Team Leader CMMS applications

Harvey Nash

Den Helder, NH
2 dagen geleden
Den Helder, NH
€60k - €80k Per jaar
2 dagen geleden
€60k - €80k Per jaar

Our client is an international independent O&G Exploration and Production company
For their department Maintenance Systems we are looking for a candidate to fulfil the position of
Team Leader CMMS Applications Onshore in Den Helder

Job Description
Responsible for managing maintenance applications, such that that applications meets the requirements and wishes of users, functions well and is constantly available. Working out, and expressing in drawings (or having others do so), designs for new platform installations and equipment or amendments to existing platform installations and equipment (or parts thereof), such that these are available on time, up to date, and meet the set requirements and government prescriptions.
This role reports directly into the Manager Maintenance Systems and will have 3 application engineers and 2 document controllers as direct reports.
Main Duties & Responsibilities
Demonstrate HSE Leadership and contribute to companies Safety performance and Culture
Maintenance Applications
Ensuring that maintenance applications including CMMS meets users' wishes, including by dealing with calls in which users state their wishes for themselves
Agreeing with the vendor whether a given desired adjustment to the system would be technically possible/available
Controlling access to, use of and safeguarding of maintenance applications by drawing up user definitions, establishing the levels of authorisation, etc.
Ordering (or ensuring the order of) the installation of, and ensuring, the initial tests/assessment of new/modified system updates
Advising on and/or elaborating proposals on system updates and/or on transitioning to a new version of the systems
Supporting users in their use of applications or ensuring this is done and providing troubleshooting
Supervising the correct use of applications, maintaining guidelines, documentation and procedures regarding the functional use of applications
Continuing to ensure that the applications are functioning well
Helping determine the strategy in the area of application, analysis and reporting in collaboration with manager
Document Control
Controlling all drawings, diagrams and documentation held and checking their actuality
Controlling the composition of drawings/diagrams with the relevant engineer and acquiring information
Controlling specific information/drawings from suppliers
Having diagrams elaborated, and proposed changes to detailed diagrams and work drawings described, by external engineering companies
Providing guidance to the drawing tasks, including outsourced ones and supervising progress and checking the diagrams and drawings delivered
Flagging up any discrepancies/anomalies, coordinating the flow of information on drawings and ensuring the timely delivery of drawings and registering drawings, checking interim changes
Controlling adaptations, and making amendments or having them made by external engineering company
Controlling as-built drawings to the relevant platform
Providing leadership to staff and representing their needs
Internal & External Stakeholder Interfaces
There is a requirement to work cross functionally and interface within the organisation
Required Competences / Qualifications / Experience / Profile
Relevant bachelor degree. Work experience may compensate for limited formal education
5-10 of relevant experience
Ability to address complex issues and to provide guidance to others on how work should be conducted
Sound understanding of relevant technologies
Familiar with creating reports/dashboards, data mapping and interfacing between applications and data sources
Administrative backround/education/experience
Extensive experience in maintenance management, with a minimum of 5- 10 years
Good knowledge of SQL query builder
Good knowledge of the impact of maintenance and document management systems
Excellent communication skills written and spoken in both Dutch and English
Occasional offshore travels must be expected
Behaviours
Collaborative
To work and communicate effectively with colleagues, partners and all other stakeholders. Respecting the knowledge and experience of others, sharing information and building effective relationships
Drive
To strive for excellence. Being energetic, passionate and resilient, taking personal accountability for performance and delivering results
Problem Solving
Ability to analyse multiple sources of data, make connections & create high quality solutions, prioritising the key issues & consequences
T
T

Account Manager

The Curve Group

Velsen-Noord, NH
30+ dagen geleden
Velsen-Noord, NH
30+ dagen geleden

Account Manager

Velsen, North-Holland, Netherlands  - *Competitive Salary* 

An exciting opportunity has arisen for a driven and experienced Account Manager to assist in managing our manufacturing client in France. Our client is in a period of real growth and is looking for an experienced Account Manager to join the team.

Ideally, you will come from one of the following industries.

  • Industrial/OEM or Engineering
  • Manufacturing
  • Logistics, Stores/Warehouse
  • Facilities

You have experience in managing stakeholders and client expectations in that environment. You will be working closely with our Senior Account Manager, you will help to take ownership for the strategy and overall delivery of service of the integrated supply capability in the MRO (Maintenance, Repair, and Operation) field, driving the delivery of reduction of costs on indirect materials. In a nutshell, our client supplies everything that keeps the customer production line running, allowing them to make their product.

You will be:

  • Resilient
  • Analytical – (Data Analysis and Excel skills & Attention to detail)
  • Engaging – (Proven track record of successful Account Management and influencing skills)
  • Customer focussed – (track record of client satisfaction against KPI/SLA’s)
  • Commercially focussed – (Able to realise additional business opportunities)
  • A Leader – (have co-ordinate and lead cross-functional teams)
  • Positive and results focussed- (demonstrable problem-solving skills)
  • Strong interpersonal and influencing skills, together with a persuasive communication style
  • Ability to co-ordinate and Lead cross-functional teams to exceed client expectations

You will also speak "French" and "English" "Fluently"

If this sounds like you get in touch!

T
T

Buyer

The Curve Group

Velsen-Noord, NH
30+ dagen geleden
Velsen-Noord, NH
30+ dagen geleden

Buyer

Velsen, North Holland, Netherlands  - *Remote working* *Competitive Salary* 

My client a market leader in the provision of Integrated Stores and Supply Chain Management Solutions for Blue Chip Companies in the UK and Europe. We are seeking a Buying Envoy for one of their client sites based near to Velsen.

My client are in a tremendous period of growth. We’re looking for a confident Buyer who is adept at working in a fast-paced environment, with the ability to manage multiple tasks whilst maintaining a professional approach, ensuring effective communication at all times with vendors and suppliers .

A background gained in busy engineering and manufacturing or corporate environments would be beneficial, but is not as essential as the attitude to deliver, develop and succeed.

 

Key Role Requirements

  • Source suppliers of ad-hoc products as required and negotiate cost reductions
  • Expedite outstanding orders with vendors so that delivery dates are in line with goods requirements.
  • Liaise with customers in receipt of direct orders to confirm that the delivery of goods ordered have been achieved, receipt and confirm deliveries into SAP.
  • Record all communications with vendors and stores in SAP.
  • Be able to interrogate supporting procurement systems to SAP to identify customer name and contact details.
  • Edit current stock lines in the system, description, supplier and inventory level changes.
  • Identify poor service levels from vendors and report to Purchasing Manager.
  • Identify quantity of aged orders over 2 weeks that should have been resolved at stores level and report to Purchasing Manager.
  • Provide progressing support to customers/ key vendors who make either direct telephone enquiries or email enquiries.

Key Skills Required

  • Strong sense of customer service
  • Good organisational skills
  • Proficient with Microsoft Word, Excel and Outlook and previous use of SAP
  • Ability to communicate effectively with vendors and customers via telephone and email
  • A track record in supplier sourcing and negotiation

 

S
S

VP Head of Finance Operations

staan.nl

NH
26 dagen geleden
NH
26 dagen geleden
Bedrijfsomschrijving
We are recruiting exclusively for this Global Operating FMCG company. For more information regarding the company, please reach out to us.

Functieomschrijving
As VP Head of Finance Operations with this FMCG Company you will work in an international high demanding and complex environment. The VP Head of Finance Operations will report directly to the SVP Group Finance and will manage global finance operations.
You will deliver seamless operational accounting processes that enable the company to further regionalize the finance operations teams. You will join and partake in the implementation of the companies Finance Transformation program including the implementation of a consistent operating model and service placement considering where proximity to the business is needed, activities that can be further consolidated in our captive centers or placed with our BPO partner including automation options.
You will work intensively with the Global Finance Leadership Team and Country Management to achieve this transformation. The successful candidate is able to deal with the ambiguity of such a program whilst managing the operation “business as usual” including initiatives and continuous improvement of the processes itself.
The ideal candidate has a Post Master qualification (RA, CPA, ACCA) and at least 15+ years of relevant working experience. Demonstrated experience in a Finance Operations Organization (order to cash, purchase to pay, record to report) and building shared service centers is a must. Furthermore you understand what is needed to structure global/regional finance operation teams and to optimize processes.
Job Responsibilities include:

  • Being a Global Finance leader Steering the Finance Operations teams and centers;
  • Influencing at a senior level to strengthen business controls and add incremental value;
  • Communicating with companies Finance leadership team across the world;
  • Partnering with internal and external business partners as well as other finance teams to drive improvement activities, efficiency gains and decision support;
  • Bring the Finance Operations function to the next level of business partnering and support;
  • Supporting the team and management to drive ever increasing accountability for Finance Operations processes with a focus on processes;
  • Leading in business and operations reviews designed to identify changes in business trajectory, controllership enhancements and accounting risks;
  • Driving vendor and customer issues to resolution enabling a virtuous cycle of opportunity for the greater business;
  • Supporting the development of project roadmaps and working with multiple teams to implement effective long-term solutions which optimize the productivity of the team;
  • Delivering input and analysis to monthly balance sheet and operations reviews with the Group Finance team and the business managers.

Functie-eisen
Qualifications, experiences and competencies required:

  • Academic background with relevant professional qualification (Registered Accountant, (F)ACCA, CPA or equivalent);
  • 15+ years of experience; or within an international operating company or division of a listed corporation;
  • In-depth knowledge and broad experience of Finance Operations environments and active interest in new developments in this area;
  • Progressive experience in financial reporting, analysis and internal control;
  • Continuously learns, improves and develops him/herself;
  • Relevant team management experience in an international setting, Flexible team player with infallible integrity and ethical standards;
  • Takes ownership and is self-starter; Hands-on, getting things done mentality; Enjoys problem solving and working under pressure;
  • Excellent communicator and excellent business acumen; Fluent in English both written and spoken, as it is the work language;
  • Open for international travel;
  • Strong process mindset;
  • Genuine drive to improve;
  • Moves/operates easily in a Corporate environment;
  • Maintains the overview and steps in when needed (hands-on).

Arbeidsvoorwaarden

  • Base salary between €150.000 and €175.000;
  • Local contract;
  • 30% bonus scheme;
  • 30% Long Term Incentive scheme;
  • Pension plan;
  • Car;
  • Healthcare;
  • Assisting with finding suitable housing. Housing paid for the 1st month;
  • Container for moving personal belongings and furniture.
K
K

Business Engagement Manager LIMS GMP (Integratie Manager)

Kelly Services Netherlands

Hoofddorp, NH
30+ dagen geleden
Hoofddorp, NH
€80 - €95 Per uur
30+ dagen geleden
€80 - €95 Per uur

Business Engagement Manager/ Consultant LIMS GMP (Integratie Manager) 80-95 Euro per hour, 12 months
For our client in Hoofddorp we search for Business Engagement Manager LIMS GMP (Integration Manager).
Pharmaceutical experience is a must as well as experience with LIMS and GMP.
Labvantage is the LIMS software used.
Key role between business and IT. You will need to have a solid international experience in working in this role, focus on the service delivery, project and program management.
Jobdescription to follow.
Contact: Marc Philip van Ittersum 0654712600
Met betrekking tot deze functie fungeert Kelly Services als officieel werkgever. Wanneer je de beslissing maakt om op deze functie te solliciteren zullen jouw gegevens in overeenstemming met Kelly's Privacy Statement worden verwerkt.
Met oog op de AWGB (Algemene Wet Gelijke Behandeling) verwelkomt Kelly Services sollicitaties van iedere geschikte kandidaat, ongeacht etniciteit, geslacht, beperking, religieuze overtuiging, seksuele geaardheid of leeftijd.
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Regarding this role, Kelly Services acts as the official employer. When you decide to apply to this role your personal information will be processed in accordance with Kelly's Privacy Statement
In keeping with the AWGB (Algemene Wet Gelijke Behandeling) Kelly Services welcomes applications from any and all eligible candidates regardless of ethnicity, gender, disability, religion, sexual orientation or age.
P
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Partner Services ASC Delivery Manager - EMEA

Palo Alto Networks

Amsterdam–Duivendrecht
6 dagen geleden
Amsterdam–Duivendrecht
6 dagen geleden
Company Description

Palo Alto Networks® is the fastest-growing security company in history.  We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!

Job Description

In the role of Manager, ASC Delivery EMEA, you will be responsible for managing all aspects of the Authorised Support Centre program in our EMEA theatre.  This includes managing partner performance within the program which includes helping partners increase the attach rate of their branded technical support services and Palo Alto Networks products.  In addition to helping partners grow their services business, this role will be responsible for coordinating enablement opportunities, directly engaging with Palo Alto Networks Technical Assistance Centre, and representing Partner Services to country and theatre leadership.  Additionally, the Manager, ASC Delivery EMEA will be responsible for the performance of their employees (the Partner Services Managers) who maintain working relationships with the ASC partners as well as internal stakeholders.  In this role you will need to have a thorough understanding of the channel business model, Global Support infrastructure and have strong analytical skills.  The ideal candidate will have an eye for detail and be able to operationalize the strategic direction of the Authorised Support Centre Program utilizing relevant data to analyse performance and areas for improvement.  You will need to effectively communicate with various teams, including the Partner Services Program office, senior leadership, account teams and partner leadership.  This individual will need to be highly adaptable and will need to be comfortable working with US-based leadership, as necessary.

This position will report to the Director, Partner Services.

Your Impact

  • Establish Operational Excellence for the Authorized Support Centre Program in the EMEA theatre.
  • Identify operating strategies that help partners to contribute to realising the corporate strategic goal of expanding our partner ecosystem.
  • Help Identify, develop, and implement operational processes for the team including program auditing and coaching, process improvement and adherence, and training.
  • Develop and apply analytics that identifies areas of improvement opportunities; create processes that help close identified partner performance gaps.
  • Effectively manage the Partner Services Managers that work within the theatre.
  • Analyse the day-to-day operations of our partner services managers Strata Program activities and review what can be automated for better program alignment, working with the Partner Services Program Operations Manager to define the steps needed to implement process improvement.
  • Must be comfortable leading both formally and informally across the organization to challenge the status quo and developing better ways to support the Partner Services Managers and our ASC Partners.
  • Strategically represent partner needs into the Program Office to drive future program improvements.
  • Develop and implement innovative enablement strategies to ensure consistently excellent ASC Partner interactions.
  • Develop, communicate, and manage ASC Partner Program initiatives and product development objectives.
  • Analyse metrics to identify opportunities for improvement with respect to ASC Partner performance, program objectives, etc.
  • Communicate effectively with partners, stakeholders, and colleagues to drive performance excellence within the ASC program.
  • Resolve issues in creative ways, exercise judgment in selecting methods and techniques to obtain solutions.
  • Identifies and recommends best practices in the areas of partner management, partner selection and engagement.
Qualifications
  • BA/BS in computer science or equivalent (MBA a plus) or similar experience
  • 10 years experience in enterprise support and channel services delivery strongly preferred
  • Needs a solid understanding of channel services delivery model
  • Demonstrated leadership skills in team and/or group settings, including team process
  • Excellent interpersonal and teamwork skills
  • Self-motivated and detail oriented with the ability to think and act strategically
  • Strong written and verbal communication skills
  • Strong problem solving, analytical and negotiating skills
  • Ability to work in a fast-paced environment a must
  • Ability to work with a diverse group of people of different skills, backgrounds, organizations, and management levels
  • Ability to become a Trusted Advisor: provides advice across multiple areas of expertise and builds broader capability
  • Fluent in written and spoken English
  • Willing to travel | pandemic permitting (˜25% worldwide)
  • Position to be based in Europe

Additional Information

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

accommodations@paloaltonetworks.com

.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

T
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Senior Engineering Manager leading GO Navigation Product Team

TomTom

Amsterdam
26 dagen geleden
Amsterdam
26 dagen geleden

The Engineering Manager leading the GO Navigation Product Team is a role that leads one of the products in PU Apps and Web. It is also a role to get acquainted with leadership elements that are part of the PU Head role and a perfect steppingstone for candidates with more senior leadership ambitions and potential.

Within the product scope of a PU, and when product teams are hierarchically organized, the responsibility of one or more products can roll up to this role which reports to the PU Head. The PU Head can also own one or more products and is overall accountable for the product performance of the PU product portfolio.

This means that this role has full product accountability which includes managing Product Management, Engineering (engineering, architecture and testing teams) and has a dotted line to UX teams. The Engineering Manager leading the GO Navigation  Product Team has a mandate to deliver as much business value as possible from its budget allocated to the owned products, which we call the “bang-per-buck” mandate.

Many PU products integrate products from one or more other PUs, which means that there are many internal customer-supplier relationships between PUs. PUs are supported by OTS, HR and Finance. To be effective, for this role one must maintain effective relationships with:

  • Sales and marketing units

  • Customer PUs

  • Any supplying PUs

  • OTS, HR, and Finance

Your Product Team
We are the GO Navigation team building TomTom’s leading Navigation app with onboard maps, a part of Apps & Webs product unit within TomTom. We are building our product on top of the latest and greatest features delivered by TomTom Maps, Traffic, Routing, Visualisation and Search technology, by implementing mobile UI and adding mobile-specific features and integrations, such as CarPlay. Driven by user feedback we are constantly working on making our app better.

What you’ll do:

The main responsibility of the The Engineering Manager leading the GO Navigation  Product Team is to deliver as much business value as possible from the allocated budget (bang-per-buck mandate) from the products the Product Team Lead is responsible for.

The indicators of success include:

  • Market success of products developed

  • Customer satisfaction with products (external and internal customers)

  • Meeting customer commitments on schedule, features, and quality (external and internal customers)

  • Product quality, including software quality

  • Online service level indicators meet declared service level objectives

  • Absence of security incidents relating to owned products

  • Successful product innovations

  • Well-defined product scope is owned by one or more product managers

  • Good relationships with S&M, customer/supplier PUs, OTS, HR, and Finance

  • Sales and marketing understanding of product plans

  • Product Team staff engagement and retention

  • Software development productivity indicators

  • The Product Team has good product managers and architects, who have the respect of the people they interact with

The external-to-the-unit responsibilities are:

  • Publish online service level indicators, objectives, and actuals

  • Publish product plans, including product strategies and roadmaps

  • Collaborate effectively with our sales and marketing units

  • Collaborate effectively with other PUs, especially internal suppliers and customers

The internal-to-the-unit responsibilities are:

  • Running an effective product team LT

  • Line management of direct reports which includes Product Management, Engineering and Architecture

  • Juggle resources to get the greatest bang per buck in a dynamic business environment

  • Constantly improve software development capability, supporting the group WCSD initiative

  • Meeting group requirements on information security, including our security architecture standard.

  • Take advantage of any big data opportunities

What you’ll need:

  • Understanding of the owned product portfolio, customers, their applications and their current and future needs, the competitive market, and supplier technologies

  • The general management and people management skills to lead an R&D organisation with engaged and capable teams, in multiple geographically spread sites

  • Relationship skills to collaborate effectively with other parts of TomTom, including higher management, supplying PUs, customer PUs, sales and marketing, OTS, HR, and Finance

  • Examples of successfully leading change management

  • Ability to represent TomTom externally, including industry events and engaging effectively with external customers, particularly in supporting sales

  • Understanding of world-class software development at the scale the product teams operate, including product management, software architecture, agile development, automated software testing, continuous integration, and continuous delivery

  • Understanding of online services provision, including public cloud versus on-premises infrastructure, information security, and service levels (indicators, objectives, and agreements)

  • Experience of formulating and maintaining a strategy, especially product strategies

The Engineering Manager leading the GO Navigation Product Team is a role that leads one of the products in PU Apps and Web. It is also a role to get acquainted with leadership elements that are part of the PU Head role and a perfect steppingstone for candidates with more senior leadership ambitions and potential.

Within the product scope of a PU, and when product teams are hierarchically organized, the responsibility of one or more products can roll up to this role which reports to the PU Head. The PU Head can also own one or more products and is overall accountable for the product performance of the PU product portfolio.

This means that this role has full product accountability which includes managing Product Management, Engineering (engineering, architecture and testing teams) and has a dotted line to UX teams. The Engineering Manager leading the GO Navigation  Product Team has a mandate to deliver as much business value as possible from its budget allocated to the owned products, which we call the “bang-per-buck” mandate.

Many PU products integrate products from one or more other PUs, which means that there are many internal customer-supplier relationships between PUs. PUs are supported by OTS, HR and Finance. To be effective, for this role one must maintain effective relationships with:

  • Sales and marketing units

  • Customer PUs

  • Any supplying PUs

  • OTS, HR, and Finance

Your Product Team
We are the GO Navigation team building TomTom’s leading Navigation app with onboard maps, a part of Apps & Webs product unit within TomTom. We are building our product on top of the latest and greatest features delivered by TomTom Maps, Traffic, Routing, Visualisation and Search technology, by implementing mobile UI and adding mobile-specific features and integrations, such as CarPlay. Driven by user feedback we are constantly working on making our app better.

What you’ll do:

The main responsibility of the The Engineering Manager leading the GO Navigation  Product Team is to deliver as much business value as possible from the allocated budget (bang-per-buck mandate) from the products the Product Team Lead is responsible for.

The indicators of success include:

  • Market success of products developed

  • Customer satisfaction with products (external and internal customers)

  • Meeting customer commitments on schedule, features, and quality (external and internal customers)

  • Product quality, including software quality

  • Online service level indicators meet declared service level objectives

  • Absence of security incidents relating to owned products

  • Successful product innovations

  • Well-defined product scope is owned by one or more product managers

  • Good relationships with S&M, customer/supplier PUs, OTS, HR, and Finance

  • Sales and marketing understanding of product plans

  • Product Team staff engagement and retention

  • Software development productivity indicators

  • The Product Team has good product managers and architects, who have the respect of the people they interact with

The external-to-the-unit responsibilities are:

  • Publish online service level indicators, objectives, and actuals

  • Publish product plans, including product strategies and roadmaps

  • Collaborate effectively with our sales and marketing units

  • Collaborate effectively with other PUs, especially internal suppliers and customers

The internal-to-the-unit responsibilities are:

  • Running an effective product team LT

  • Line management of direct reports which includes Product Management, Engineering and Architecture

  • Juggle resources to get the greatest bang per buck in a dynamic business environment

  • Constantly improve software development capability, supporting the group WCSD initiative

  • Meeting group requirements on information security, including our security architecture standard.

  • Take advantage of any big data opportunities

What you’ll need:

  • Understanding of the owned product portfolio, customers, their applications and their current and future needs, the competitive market, and supplier technologies

  • The general management and people management skills to lead an R&D organisation with engaged and capable teams, in multiple geographically spread sites

  • Relationship skills to collaborate effectively with other parts of TomTom, including higher management, supplying PUs, customer PUs, sales and marketing, OTS, HR, and Finance

  • Examples of successfully leading change management

  • Ability to represent TomTom externally, including industry events and engaging effectively with external customers, particularly in supporting sales

  • Understanding of world-class software development at the scale the product teams operate, including product management, software architecture, agile development, automated software testing, continuous integration, and continuous delivery

  • Understanding of online services provision, including public cloud versus on-premises infrastructure, information security, and service levels (indicators, objectives, and agreements)

  • Experience of formulating and maintaining a strategy, especially product strategies

A
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Assistant Mgr. Brand Comms-Market Delivery (6 Months)

Adidas

Amsterdam, NH
12 dagen geleden
Amsterdam, NH
12 dagen geleden

Purpose & Overall Relevance for the Organisation

 

Ensure efficient delivery of all global campaigns to the markets via systems and team collaborations across Retail, BTL, ATL and digital media streams.

 

Key Responsibilities:

 

  • Manage file ingestion processes to DAM system and act as the main Brand Management “Interface” to Brand Communications, BU´s and Content owners
  • Support with FILE UPLOAD into DAM system (DAB)
  • Manage and create relevant file-structuring processes following a generic and holistic approach.
  • Support BU’s creating campaigns (CP-DAB data transfer) and make sure all relevant data is available and well-found on DAB.
  • Manage and actively support content owners and agencies ingesting content into the DAM/MAM system to increase on-time availability
  • Train and support Project Managers and Agency uploading content into DAB
  • Host DAB trainings for Project Managers and Agencies (on-boarding)
  • Represent OTIF/DAM team in system integration projects to map business process and system requirements, in close collaboration with internal and external stakeholders.
  • Ensure business requirements are included and considered in the blueprint, development and/or implementation
  • Represent OTIF /DAM from start to finish, i.e. attend project meetings, sign-off/provide feedback on concept for development, test and ensure a smooth transition to the live environment.

 

  • Drive planning, communication and management of development/release cycles for DAM/MAM systems (small enhancements, bug fixes, etc.)
  • Work closely together with the system owner on planning, communication, and management of developments in DAB by creating and monitoring change requests from start to finish.
  • Identify and document process improvement areas such as user experience, accelerate processing, data accuracy.
  • Responsible to define and manage a process to enable metadata to be tagged to digital marketing content
  • Create article overviews and send to business partner to ensure tagging of files
  • Assign article numbers to campaigns
  • Maintain Tagging Report including budget
  • Responsible for the user management and administration of DAM/MAM systems.
  • Manage user management in DAB, assign user roles, reactivate accounts
  • Responsible for the management and communication of news, announcements and notifications in all DAM/MAM Systems
  • Notify users regarding system developments, changes and updates on all relevant channels.
  • Drive close collaboration with internal and external stakeholders, map business requirements to processes for integration to systems
  • Work on system integration with business partners according to their needs
    (e.g. Sprinkler/Gate, Locker/Gate)
  • Drive planning, communication and management of development/release cycles for DAM/MAM systems
  • Work closely together with the system owner on planning, communication, and management of developments in DAB
  • Identify and document process improvement areas such as user experience, accelerate processing, data accuracy.
  • Create and monitor change requests from start to finish (i.e. send to system owner, confirm concept, test & train, implement & sustain)
  • Govern consistency of predefined file naming processes and establish effective file naming convention processes
  • Ensure meaningful naming of containers and files
  • Support the development of Brand KPI´s to evaluate and measure usage, availability and quality of global digital marketing assets facilitated in DAM/MAM systems
  • Support BU’s in creating campaign related reports (DAB>Reports)

 

 

Key Relationships:

  • BU and Brand Communications
  • Agencies responsible for market deliveries
  • Brand Communications Operations
  • Executive Management 3rd party vendors
  • Brand Processes & Operations (BP&O)
  • Global Digital Activation and Content Publishing
  • Studio A team
  • In-store Communication
  • Markets/Regional communications and Brand Activation teams
  • Procurement

 

Knowledge, Skills and Abilities:

 

  • Minimum 2 years work experience with DAM, MAM or CM systems
  • Fluent written and spoken English, additional languages are beneficial
  • Advanced MS Office skills (Word, PPT, Excel, Outlook)
  • Knowledge of asset creation processes (prepress, graphic design)
  • Strong analytical skills, communication skills, service-orientated
  • Strong Project Management skills

 

Requisite Education and Experience / Minimum Qualifications:

 

  • University degree or secondary education
  • Project Management: intermediate
  • Requirement: Minimum 4 years work experience
  • Beneficial: IT procurement experience
  • Beneficial: Retail experience
  • Beneficial: Marketing background

Geplaatst op

11 dagen geleden

Beschrijving


Je bent als Servicemanager op tactisch niveau het aanspreekpunt voor de klanten ten aanzien van dienstverlening op het gebied van gemeentelijke applicatiedienstverlening.
Je gaat aan de slag bij de afdeling dienstverlening. Daarmee is er nog geen gespreid bed waarin alle processen en werkwijze zijn vormgegeven. Je hebt daarmee een belangrijke rol om de afdeling verder te helpen vormgeven.


Werkzaamheden
  • Je onderhoudt actief een relatie met de klanten en je streeft hierbij naar maximale klanttevredenheid;
  • Waar nodig ben je aanspreekpunt voor escalatie;
  • Je stuurt op tactisch niveau de leveranciers aan. Hierbij analyseer je de prestaties van de leveranciers, signaleer je knelpunten en stuur je op voorstellen om de dienstverlening te verbeteren;
  • Je stuurt de leveranciers aan op verstrekte opdrachten;
  • Je helpt bij het opstellen van een visie op de doorontwikkeling van de applicatiedienstverlening. Dit doe je op basis van beleid, vragen uit de stad en technische roadmaps van leverancier.
Gemeentelijke organisatie
De gemeentelijke organisatie bestaat uit vijf clusters, een bestuurs- en concernstaf en zeven bestuurscommissies (stadsdelen). De stadsdelen besturen samen met de gemeenteraad, burgemeester en wethouders. De clusters Ruimte en Economie, Sociaal, Dienstverlening en Informatie, Interne Dienstverlening en Stadsbeheer bestaan uit afdelingen die expertise hebben op een specifiek terrein, zoals sport, jeugd of parkeren. Zij werken beleid uit tot stadsbrede kaders waarbinnen de stadsdelen het uitvoerende werk kunnen doen. Ook bieden zij directe ondersteuning aan bewoners die dit nodig hebben, bijvoorbeeld op het gebied van participatie of werk. De stadsdelen houden zich onder andere bezig met de inrichting van straten en pleinen, groen en parken en welzijnswerk in de buurt. Ze zorgen ervoor dat wat ze doen, past bij de behoeften in hun stadsdeel en bij het beleid voor de hele stad.


Bij de inrichting van regie gaat de afdeling ICT ervanuit dat de leveranciers zelf voor hun eigen diensten de operationele regierol (service integratie) uitvoeren, ook als hier meerdere leveranciers voor moeten samenwerken. De regieafdeling voert regie op tactisch niveau en vanuit een functionele vraag van de klanten. In dit spel speelt de Servicemanager Regie een cruciale rol.

Wij zoeken iemand die aan de volgende punten kan voldoen.
  • HBO opleiding richting bedrijfskunde
  • Kennis van gemeentelijke applicatiedienstverlening
  • Kennis en ervaring in het opstellen van productroadmaps, LCM plannen en rapportages over de dienstverlening
  • Kennis en ervaring met het onder architectuur samenbrengen van de klantvraag en de diensten van de ICT leveranciers.
Source: macee