Client Services Manager

An exciting opportunity has arisen for a driven and experienced national Client Services Manager to manage our new client in Velsen, Netherlands.

Job Description

Working closely with our client's senior stakeholders you'll take ownership for the strategy and overall delivery of service of our clients integrated supply capability in the MRO (Maintenance, Repair and Operation) field, driving the delivery of reduction of costs on indirect materials. In a nutshell, they supply everything that keeps our clients production line running, allowing them to make their end product.

An operational background is required as the successful candidate will manage a team of Account Executives and engineering stores personnel to deliver key targets and KPIs.

Duties

Responsible for managing the Client Relationship, contract and commercial arrangements

Production of an Annual Account Development Plan (as part of the annual budget process), consisting of

o Revenue from driving existing lines in existing locations

o Revenue from driving new lines in existing locations

o Revenue from driving new lines in new locations

o Revenue from driving existing lines in new locations

• Management of P&L to deliver both revenue and profit targets in line with budget.
• Ensure purchase orders and received in a timely manner, and that accurate invoicing is produced and delivered to the client in line with contractual arrangements.
• Understand and manage client payments in line with contract.
• Conduct quarterly client feedback surveys, driving continual improvement.
• Manage CRE and Store Envoys to ensure impeccable store management and continual improvement against audit.
• Ensure clear objectives are set, monthly 121 meetings are held and documented reviewing performance and progress.
• Recruit and succession planning of the team.
• Production of a monthly P&L re-forecast in-line with the above
• Presentation of account performance, including P&L variations
• To the HOCRM, COO, CFO and CEO as required.
• Work closely with the PMO, Head of CRM and the Supplier Relationship Manager to ensure a seamless transition for all new business opportunities
• Identify growth opportunities within the existing client as well as expanding group opportunities.
• Ensure delivery of all client SLA’s and KPI’s
• Coordinate the service provision to exceed Client expectations.
• Attend Client meetings to present performance against agreed SLA’s and KPI’s
• Produce and update Client case studies
• Operate as the key point of Client communication and feedback, including the provision of performance based reports, pricing and service proposals
• Provide inputs to all new bids and undertake Client presentations to secure the same

Experience

• Driven leadership style. Experience in leading team of 8+
• Resilient
• Data Analysis and Excel skills including the production of pivot tables
• Proven track record of successful Key Account Management delivery across multiple clients
• A proven track record of client satisfaction and realising additional business opportunity would be advantageous.
• Demonstrable track record of exceeding client KPI’s and SLA’s
• Ability to drive increased revenue within existing accounts
• Numerically superior, able to construct account P&L plans down to EBITDA level
• Strong interpersonal and influencing skills, together with a persuasive communication style
• Ability to co-ordinate and Lead cross functional teams to exceed client expectations
• Advanced presentation skills
• Intellectually strong with demonstrable problem solving skills

Account Manager

Velsen, North-Holland, Netherlands  - *Competitive Salary* 

An exciting opportunity has arisen for a driven and experienced Account Manager to assist in managing our manufacturing client in France. Our client is in a period of real growth and is looking for an experienced Account Manager to join the team.

Ideally, you will come from one of the following industries.

• Industrial/OEM or Engineering
• Manufacturing
• Logistics, Stores/Warehouse
• Facilities

You have experience in managing stakeholders and client expectations in that environment. You will be working closely with our Senior Account Manager, you will help to take ownership for the strategy and overall delivery of service of the integrated supply capability in the MRO (Maintenance, Repair, and Operation) field, driving the delivery of reduction of costs on indirect materials. In a nutshell, our client supplies everything that keeps the customer production line running, allowing them to make their product.

You will be:

• Resilient
• Analytical – (Data Analysis and Excel skills & Attention to detail)
• Engaging – (Proven track record of successful Account Management and influencing skills)
• Customer focussed – (track record of client satisfaction against KPI/SLA’s)
• Commercially focussed – (Able to realise additional business opportunities)
• A Leader – (have co-ordinate and lead cross-functional teams)
• Positive and results focussed- (demonstrable problem-solving skills)
• Strong interpersonal and influencing skills, together with a persuasive communication style
• Ability to co-ordinate and Lead cross-functional teams to exceed client expectations

You will also speak "French" and "English" "Fluently"

If this sounds like you get in touch!

Buyer

Velsen, North Holland, Netherlands  - *Remote working* *Competitive Salary* 

My client a market leader in the provision of Integrated Stores and Supply Chain Management Solutions for Blue Chip Companies in the UK and Europe. We are seeking a Buying Envoy for one of their client sites based near to Velsen.

My client are in a tremendous period of growth. We’re looking for a confident Buyer who is adept at working in a fast-paced environment, with the ability to manage multiple tasks whilst maintaining a professional approach, ensuring effective communication at all times with vendors and suppliers .

A background gained in busy engineering and manufacturing or corporate environments would be beneficial, but is not as essential as the attitude to deliver, develop and succeed.

Key Role Requirements

• Source suppliers of ad-hoc products as required and negotiate cost reductions
• Expedite outstanding orders with vendors so that delivery dates are in line with goods requirements.
• Liaise with customers in receipt of direct orders to confirm that the delivery of goods ordered have been achieved, receipt and confirm deliveries into SAP.
• Record all communications with vendors and stores in SAP.
• Be able to interrogate supporting procurement systems to SAP to identify customer name and contact details.
• Edit current stock lines in the system, description, supplier and inventory level changes.
• Identify poor service levels from vendors and report to Purchasing Manager.
• Identify quantity of aged orders over 2 weeks that should have been resolved at stores level and report to Purchasing Manager.
• Provide progressing support to customers/ key vendors who make either direct telephone enquiries or email enquiries.

Key Skills Required

• Strong sense of customer service
• Good organisational skills
• Proficient with Microsoft Word, Excel and Outlook and previous use of SAP
• Ability to communicate effectively with vendors and customers via telephone and email
• A track record in supplier sourcing and negotiation

Sr Manager Regional Last mile Delivery and Operations - Cainiao - Amsterdam

Do you combine last mile delivery skills with parcel management experience?

Cainiao Smart Logistics Network

Founded in 2013, Cainiao Smart Logistics Network (“Cainiao”) is a technology company and the logistics affiliate of Alibaba Group. We adopt a collaborative approach to logistics with an innovative and open data platform that improves efficiency and customer experience for all players along the supply chain. We carry forward Alibaba’s mission of making it easy to do business anywhere by aiming to deliver anywhere in China within 24 hours, and across the globe within 72 hours.

As of May 2018, Cainiao was one of the largest unicorn companies in China, valued at 100 billion yuan. You can describe us as a huge start-up in a multinational organisation.

We are your new great adventure. We just landed in Amsterdam, Liège, Paris and Madrid.

Your challenge

• Responsible for key country’s PUDO (Pick Up Drop Off) planning
  

• Implement the planning by coordinating internal resources and front business managers
  

• Aim for continuous improvement
  

Your location

Amsterdam Herengracht

Requirements

Your qualities

• 5+ years of experience in last mile and PUDO network planning and operations
  

• Strong logical and data analytical skills
  

• Strong expressive capability
  

• Good at mobilizing internal resources, able to manage teams across borders
  

• Amazon outbound planning and operational experience, relevant EU last mile express / PUDO planning experience are preferred
  

• Global PUDO management and operation experience from either Amazon, DHL, Inpost, Mondial Replay can be helpful
  

• Working language can be English or Chinese
  

Benefits

Enthusiastic?

1. We contact you within 24 hours of your application to answer any questions you might have regarding the role and company.
   

2. If we both think there could be a match we schedule a virtual coffee meeting
   

3. Still happy? We evaluate your profile with your future manager and decide on the final 3 to 5 candidates to shortlist.
   

4. You meet your future colleagues over video interview to see if the match is mutual
   

Contact

Our client works with Best RECRUITMENT for this vacancy.
For more information please contact Serge Claesen

Purpose & Overall Relevance for the Organisation

Ensure efficient delivery of all global campaigns to the markets via systems and team collaborations across Retail, BTL, ATL and digital media streams.

Key Responsibilities:

• Manage file ingestion processes to DAM system and act as the main Brand Management “Interface” to Brand Communications, BU´s and Content owners

• Support with FILE UPLOAD into DAM system (DAB)
• Manage and create relevant file-structuring processes following a generic and holistic approach.
• Support BU’s creating campaigns (CP-DAB data transfer) and make sure all relevant data is available and well-found on DAB.
• Manage and actively support content owners and agencies ingesting content into the DAM/MAM system to increase on-time availability
• Train and support Project Managers and Agency uploading content into DAB
• Host DAB trainings for Project Managers and Agencies (on-boarding)

• Represent OTIF/DAM team in system integration projects to map business process and system requirements, in close collaboration with internal and external stakeholders.

• Ensure business requirements are included and considered in the blueprint, development and/or implementation
• Represent OTIF /DAM from start to finish, i.e. attend project meetings, sign-off/provide feedback on concept for development, test and ensure a smooth transition to the live environment.

• Drive planning, communication and management of development/release cycles for DAM/MAM systems (small enhancements, bug fixes, etc.)

• Work closely together with the system owner on planning, communication, and management of developments in DAB by creating and monitoring change requests from start to finish.
• Identify and document process improvement areas such as user experience, accelerate processing, data accuracy.
• Responsible to define and manage a process to enable metadata to be tagged to digital marketing content
• Create article overviews and send to business partner to ensure tagging of files
• Assign article numbers to campaigns
• Maintain Tagging Report including budget
• Responsible for the user management and administration of DAM/MAM systems.
• Manage user management in DAB, assign user roles, reactivate accounts
• Responsible for the management and communication of news, announcements and notifications in all DAM/MAM Systems
• Notify users regarding system developments, changes and updates on all relevant channels.
• Drive close collaboration with internal and external stakeholders, map business requirements to processes for integration to systems
• Work on system integration with business partners according to their needs
  (e.g. Sprinkler/Gate, Locker/Gate)
• Drive planning, communication and management of development/release cycles for DAM/MAM systems
• Work closely together with the system owner on planning, communication, and management of developments in DAB
• Identify and document process improvement areas such as user experience, accelerate processing, data accuracy.
• Create and monitor change requests from start to finish (i.e. send to system owner, confirm concept, test & train, implement & sustain)
• Govern consistency of predefined file naming processes and establish effective file naming convention processes
• Ensure meaningful naming of containers and files
• Support the development of Brand KPI´s to evaluate and measure usage, availability and quality of global digital marketing assets facilitated in DAM/MAM systems
• Support BU’s in creating campaign related reports (DAB>Reports)

Key Relationships:

• BU and Brand Communications
• Agencies responsible for market deliveries
• Brand Communications Operations
• Executive Management 3rd party vendors
• Brand Processes & Operations (BP&O)
• Global Digital Activation and Content Publishing
• Studio A team
• In-store Communication
• Markets/Regional communications and Brand Activation teams
• Procurement

Knowledge, Skills and Abilities:

• Minimum 2 years work experience with DAM, MAM or CM systems
• Fluent written and spoken English, additional languages are beneficial
• Advanced MS Office skills (Word, PPT, Excel, Outlook)
• Knowledge of asset creation processes (prepress, graphic design)
• Strong analytical skills, communication skills, service-orientated
• Strong Project Management skills

Requisite Education and Experience / Minimum Qualifications:

• University degree or secondary education
• Project Management: intermediate
• Requirement: Minimum 4 years work experience
• Beneficial: IT procurement experience
• Beneficial: Retail experience
• Beneficial: Marketing background