Palo Alto Networks® is the fastest-growing security company in history.  We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!

In the role of Manager, ASC Delivery EMEA, you will be responsible for managing all aspects of the Authorised Support Centre program in our EMEA theatre.  This includes managing partner performance within the program which includes helping partners increase the attach rate of their branded technical support services and Palo Alto Networks products.  In addition to helping partners grow their services business, this role will be responsible for coordinating enablement opportunities, directly engaging with Palo Alto Networks Technical Assistance Centre, and representing Partner Services to country and theatre leadership.  Additionally, the Manager, ASC Delivery EMEA will be responsible for the performance of their employees (the Partner Services Managers) who maintain working relationships with the ASC partners as well as internal stakeholders.  In this role you will need to have a thorough understanding of the channel business model, Global Support infrastructure and have strong analytical skills.  The ideal candidate will have an eye for detail and be able to operationalize the strategic direction of the Authorised Support Centre Program utilizing relevant data to analyse performance and areas for improvement.  You will need to effectively communicate with various teams, including the Partner Services Program office, senior leadership, account teams and partner leadership.  This individual will need to be highly adaptable and will need to be comfortable working with US-based leadership, as necessary.

This position will report to the Director, Partner Services.

Your Impact

• Establish Operational Excellence for the Authorized Support Centre Program in the EMEA theatre.
• Identify operating strategies that help partners to contribute to realising the corporate strategic goal of expanding our partner ecosystem.
• Help Identify, develop, and implement operational processes for the team including program auditing and coaching, process improvement and adherence, and training.
• Develop and apply analytics that identifies areas of improvement opportunities; create processes that help close identified partner performance gaps.
• Effectively manage the Partner Services Managers that work within the theatre.
• Analyse the day-to-day operations of our partner services managers Strata Program activities and review what can be automated for better program alignment, working with the Partner Services Program Operations Manager to define the steps needed to implement process improvement.
• Must be comfortable leading both formally and informally across the organization to challenge the status quo and developing better ways to support the Partner Services Managers and our ASC Partners.
• Strategically represent partner needs into the Program Office to drive future program improvements.
• Develop and implement innovative enablement strategies to ensure consistently excellent ASC Partner interactions.
• Develop, communicate, and manage ASC Partner Program initiatives and product development objectives.
• Analyse metrics to identify opportunities for improvement with respect to ASC Partner performance, program objectives, etc.
• Communicate effectively with partners, stakeholders, and colleagues to drive performance excellence within the ASC program.
• Resolve issues in creative ways, exercise judgment in selecting methods and techniques to obtain solutions.
• Identifies and recommends best practices in the areas of partner management, partner selection and engagement.

• BA/BS in computer science or equivalent (MBA a plus) or similar experience
• 10 years experience in enterprise support and channel services delivery strongly preferred
• Needs a solid understanding of channel services delivery model
• Demonstrated leadership skills in team and/or group settings, including team process
• Excellent interpersonal and teamwork skills
• Self-motivated and detail oriented with the ability to think and act strategically
• Strong written and verbal communication skills
• Strong problem solving, analytical and negotiating skills
• Ability to work in a fast-paced environment a must
• Ability to work with a diverse group of people of different skills, backgrounds, organizations, and management levels
• Ability to become a Trusted Advisor: provides advice across multiple areas of expertise and builds broader capability
• Fluent in written and spoken English
• Willing to travel | pandemic permitting (˜25% worldwide)
• Position to be based in Europe

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

accommodations@paloaltonetworks.com

Sr Manager Regional Last mile Delivery and Operations - Cainiao - Amsterdam

Do you combine last mile delivery skills with parcel management experience?

Cainiao Smart Logistics Network

Founded in 2013, Cainiao Smart Logistics Network (“Cainiao”) is a technology company and the logistics affiliate of Alibaba Group. We adopt a collaborative approach to logistics with an innovative and open data platform that improves efficiency and customer experience for all players along the supply chain. We carry forward Alibaba’s mission of making it easy to do business anywhere by aiming to deliver anywhere in China within 24 hours, and across the globe within 72 hours.

As of May 2018, Cainiao was one of the largest unicorn companies in China, valued at 100 billion yuan. You can describe us as a huge start-up in a multinational organisation.

We are your new great adventure. We just landed in Amsterdam, Liège, Paris and Madrid.

Your challenge

• Responsible for key country’s PUDO (Pick Up Drop Off) planning
  

• Implement the planning by coordinating internal resources and front business managers
  

• Aim for continuous improvement
  

Your location

Amsterdam Herengracht

Requirements

Your qualities

• 5+ years of experience in last mile and PUDO network planning and operations
  

• Strong logical and data analytical skills
  

• Strong expressive capability
  

• Good at mobilizing internal resources, able to manage teams across borders
  

• Amazon outbound planning and operational experience, relevant EU last mile express / PUDO planning experience are preferred
  

• Global PUDO management and operation experience from either Amazon, DHL, Inpost, Mondial Replay can be helpful
  

• Working language can be English or Chinese
  

Benefits

Enthusiastic?

1. We contact you within 24 hours of your application to answer any questions you might have regarding the role and company.
   

2. If we both think there could be a match we schedule a virtual coffee meeting
   

3. Still happy? We evaluate your profile with your future manager and decide on the final 3 to 5 candidates to shortlist.
   

4. You meet your future colleagues over video interview to see if the match is mutual
   

Contact

Our client works with Best RECRUITMENT for this vacancy.
For more information please contact Serge Claesen

About Mobiquity
Founded in 2011, Mobiquity provides end-to-end omnichannel digital consulting services to leading B2B and B2C brands (HealthCare, Banking, IoT, Big Data, and cutting edge Web & Mobile Applications). With over 750 employees spread across the USA, Europe, and India, 40 different nationalities combined; we create compelling digital experiences to help our clients create the best human-centric products. Our key competencies include Strategy, Design, Product Engineering, Analytics, and Cloud Services. Each day, 50 million users interact with our solutions.
Our teams are inspired by technology but it doesn’t rule them. We love to learn, we are curious by nature and driven to make a mark. Working at Mobiquity means that sometimes you’ll be working outside your comfort zone, and you’ll work with smart people, possibly some that are even smarter than you. We value people that judge their success by the success of the team and the happiness of customers. 

We’re also proud to be an Amazon Web Services (AWS) Premier Consulting Partner.
To support the growth and to deliver high-quality projects we seek experienced Delivery Managers who will take their responsibilities as the visionary leader for the relationship of our customers and articulate the goals and objectives for the future relationship with our customers and how it will affect the business.
This role brings the key leadership into the process and it requires a strong relationship and result-oriented personality with the ability to communicate effectively. The Delivery Manager closely collaborates with the development teams, and it brings their members together and builds an environment that stimulates teamwork. They guide the teams to the successful delivery of Mobiquity’s projects - ensuring excellent customer satisfaction.
What will you be doing as Senior Delivery Manager in Mobiquity? 
The Senior Delivery Manager at Mobiquity is a “hands-on, roll up your sleeves” position, which is dedicated to ensuring the success of the long-term, and high impact engagements for our strategic client relationships. You are capable of leading strategic delivery programs, overseeing multiple work streams within an account, orchestrating cross-functional project teams, and collaborating with numerous key partners. Your position runs across one to several client settings depending on client size. This entails (among others):

• Establishing and improving a strong working relationship with customers, and exceeding client happiness across complex engagement.
• Identify new revenue opportunities, in partnership with the Account Executive to pursue and win those opportunities.
• Support the engagement process with SMEs in strategic accounts (new and existing).
• Maintain consistent and highly successful delivery across all under their responsibility.
• Motivating and retaining a high performing and engaged project team, and adapt as needed (in conjunction with Account Executives, Vice Presidents, Directors, and Team Leads).
• Accountable for providing regular status and financial reporting and manage account financials to achieve or beat ‘as sold’ project margins. Also, for program progress, risks & issues, and status updates to Executive and Senior leadership.
• Partner with other Delivery Managers and supply to the ongoing improvement of Mobiquity’s delivery process and methodology.

This position is based in Amsterdam (near Amsterdam RAI Station) and will be part of the Delivery organization. You report to the VP Delivery in Europe (facilitated by a Team Lead).
What is your approach?
As a Senior Delivery Manager, you are enthusiastic, strategic, future-thinking, and result-driven.

What does it take to excel in this role? 

• 5+ years of experience in leading design and software development projects, OR delivery organizations related to software development (and design).
• Excellent understanding, and proven record of complex technology and digital business solutions in a client-facing environment.
• Client relationship experience
• An excellent communicator on all levels (at the team and board level).
• Experience in a political and corporate customer environment and a high-level understanding of business processes related to various markets. Strong social skills, written and verbal.
• Experience with Agile/Scrum and Project Management methodology.
• Enjoying working in a fast-growing organization with a learning and continuous improvement culture.

Nice to have: Banking or Healthcare experience, and MSc education in a relevant area.
What we offer

• Competitive salary
• 25 holidays
• Pension plan
• Travel costs compensation
• Training via our Mobiquity Academy
• Health insurance compensation (€100,- per month)
• Free fruits, Friday breakfast, lunch and afternoon drinks, and lots of fun in the office including a game room with pool & ping pong table, Xbox…
• A challenging learning environment and cool creative and innovative projects
• When you are not working at a client’s location, join us in our Amsterdam office
• We invest in your growth, success, and happiness, and celebrate the world-class work you produce
• We are famous for our healthy work-life balance and being really flexible.

Apply
After giving your consent in the section below, please upload your resume and details. Have questions before applying? Please address them to our recruiter: Zeynep (ztunalioglu@mobiquityinc.com)

Purpose & Overall Relevance for the Organisation

Ensure efficient delivery of all global campaigns to the markets via systems and team collaborations across Retail, BTL, ATL and digital media streams.

Key Responsibilities:

• Manage file ingestion processes to DAM system and act as the main Brand Management “Interface” to Brand Communications, BU´s and Content owners

• Support with FILE UPLOAD into DAM system (DAB)
• Manage and create relevant file-structuring processes following a generic and holistic approach.
• Support BU’s creating campaigns (CP-DAB data transfer) and make sure all relevant data is available and well-found on DAB.
• Manage and actively support content owners and agencies ingesting content into the DAM/MAM system to increase on-time availability
• Train and support Project Managers and Agency uploading content into DAB
• Host DAB trainings for Project Managers and Agencies (on-boarding)

• Represent OTIF/DAM team in system integration projects to map business process and system requirements, in close collaboration with internal and external stakeholders.

• Ensure business requirements are included and considered in the blueprint, development and/or implementation
• Represent OTIF /DAM from start to finish, i.e. attend project meetings, sign-off/provide feedback on concept for development, test and ensure a smooth transition to the live environment.

• Drive planning, communication and management of development/release cycles for DAM/MAM systems (small enhancements, bug fixes, etc.)

• Work closely together with the system owner on planning, communication, and management of developments in DAB by creating and monitoring change requests from start to finish.
• Identify and document process improvement areas such as user experience, accelerate processing, data accuracy.
• Responsible to define and manage a process to enable metadata to be tagged to digital marketing content
• Create article overviews and send to business partner to ensure tagging of files
• Assign article numbers to campaigns
• Maintain Tagging Report including budget
• Responsible for the user management and administration of DAM/MAM systems.
• Manage user management in DAB, assign user roles, reactivate accounts
• Responsible for the management and communication of news, announcements and notifications in all DAM/MAM Systems
• Notify users regarding system developments, changes and updates on all relevant channels.
• Drive close collaboration with internal and external stakeholders, map business requirements to processes for integration to systems
• Work on system integration with business partners according to their needs
  (e.g. Sprinkler/Gate, Locker/Gate)
• Drive planning, communication and management of development/release cycles for DAM/MAM systems
• Work closely together with the system owner on planning, communication, and management of developments in DAB
• Identify and document process improvement areas such as user experience, accelerate processing, data accuracy.
• Create and monitor change requests from start to finish (i.e. send to system owner, confirm concept, test & train, implement & sustain)
• Govern consistency of predefined file naming processes and establish effective file naming convention processes
• Ensure meaningful naming of containers and files
• Support the development of Brand KPI´s to evaluate and measure usage, availability and quality of global digital marketing assets facilitated in DAM/MAM systems
• Support BU’s in creating campaign related reports (DAB>Reports)

Key Relationships:

• BU and Brand Communications
• Agencies responsible for market deliveries
• Brand Communications Operations
• Executive Management 3rd party vendors
• Brand Processes & Operations (BP&O)
• Global Digital Activation and Content Publishing
• Studio A team
• In-store Communication
• Markets/Regional communications and Brand Activation teams
• Procurement

Knowledge, Skills and Abilities:

• Minimum 2 years work experience with DAM, MAM or CM systems
• Fluent written and spoken English, additional languages are beneficial
• Advanced MS Office skills (Word, PPT, Excel, Outlook)
• Knowledge of asset creation processes (prepress, graphic design)
• Strong analytical skills, communication skills, service-orientated
• Strong Project Management skills

Requisite Education and Experience / Minimum Qualifications:

• University degree or secondary education
• Project Management: intermediate
• Requirement: Minimum 4 years work experience
• Beneficial: IT procurement experience
• Beneficial: Retail experience
• Beneficial: Marketing background