Startdatum eind april

duur 12 maanden

36 uur per week

Voor haar eindklant, Nationale Politie, zoekt Eqeep een Delivery Manager Team Netwerken voor gemiddeld 36 uren per week met als startdatum: 26-04-2021.

De Delivery Manager Team Netwerken met kerntaak Verbindingen voert de regie over de dienstverlening van Team Netwerken voor de Nederlandse Politie.

Team Netwerken levert landelijk Telefonie, Netwerk en Security-oplossingen onder andere op het gebied van: VoIP, WAN-infrastructuren, LAN, Wifi, Firewalls en Toegangsdiensten.

Team Netwerken is onderdeel van het Infrabedrijf. Hier werk je met ruim honderd IT-professionals die samen een groot deel van het complexe politienetwerk beheren. Ieder met zijn eigen specialisme, zoals Telefonie, Routing & Switching, Security & Services en Verbindingen. Allemaal voor de veiligheid van Nederland want het werk van de politie gaat 24/7 door. 

De Delivery Manager is verantwoordelijk voor de zowel techniek als de organisatie, processen en procedures.

Verantwoordelijkheden

• Aanspreekpunt en vraagbaak betreffende Team Netwerken dienstverlening
• Bewaken processen en procedures
• Leveranciersmangement, dit betreft relatiemanagement en controle op kpi's en budget
• kerntaak : Aanspreekpunt en vraagbaak betreffende "Verbindingen''

Vakmatige taken

• Het schrijven van shell scripts en het ontwikkelen van Linux Distributies voor meerdere hardware platformen
• (door)ontwikkelen van toepassingen
• Uitvoeren van lifecyclemanagement
• Ontwerpt en evalueert werkprocedures
• Analyseren en oplossen van (complexe) problemen
• Voert testroutines uit op de ICT-componenten
• Voert bepaalde ontwikkelwerkzaamheden uit in afstemming met de ontwikkelaars

Functie-eisen zijn knock-out criteria. Dat voldaan wordt aan de eisen moet duidelijk blijken uit het CV door middel van een beschrijving van de ervaring en werkzaamheden. 

• De Externe is inzetbaar vanaf 26-04-2021 (of indien mogelijk zoveel eerder als de screening akkoord is) tot en met 30-04-2022 voor 36 uur per week
• In de afgelopen 10 jaar, minimaal 3 jaar aantoonbare werkervaring als ICT projectleider/projectmanager
• Kandidaat heeft minimaal 5 jaar aantoonbare werkervaring met Service- en Deliverymanagement, ICT-beheerprocessen en het besturen van ketens binnen een Enterprise omgeving
• Kandidaat heeft aantoonbare werkervaring met Software Asset Management en Life-cycle management processen

• In de afgelopen 10 jaar, minimaal 3 jaar aantoonbare werkervaring als ICT projectleider/projectmanager
• Kandidaat heeft aantoonbare werkervaring, afgeronde cursus of certificaat: voor DevOps en Agile methodiek
• Kandidaat heeft aantoonbare werkervaring, afgeronde cursus of certificaat met IPMA-D en ITIL v4 Foundation
• Kandidaat heeft ervaring met het opstellen en onderhouden van KPI en SLA's (rapportages)
• Kandidaat heeft aantoonbare werkervaring, afgeronde cursus of certificaat van Prince2 Foundation

Uit het CV moet duidelijk blijken op welke wijze en met welke werkervaringen kandidaat invulling geeft aan de functiewensen.

Eisen

In de afgelopen 8 jaar minimaal 5 jaar ervaring als senior projectmanager in complexe integrale IV ontwikkel- en implementatieprojecten met externe ketenpartners.

In de afgelopen 10 jaar minimaal 5 jaar werkervaring als projectmanager van ICT projecten in grote organisaties (> 1000 medewerkers).

Wensen

·       Beschikt over meerjarige ervaring in inhoudelijke aansturing van complexe projecten en processen in een politiek-bestuurlijke context.

·       In de afgelopen 5 jaar minimaal 2 jaar werkervaring als projectverantwoordelijke in een Agile omgeving.

·       In de afgelopen 5 jaar minimaal 2 jaar ervaring als projectverantwoordelijke bij de overheid of semi-overheid.

·       Afgeronde erkende 4-jarige hbo opleiding in de richting Informatica, Technische bedrijfskunde of gelijkwaardig.

·       In de afgelopen 5 jaar minimaal 3 jaar aantoonbare werkervaring met projectmanagement methodieken, bij voorkeur aangevuld met een Prince2 en IPMA-C certificering.

The Role:

The Senior Manager for Customer Supply Chain Collaboration, Europe is a pivotal role working directly with the commercial country organisation, the supply chain teams but also with the supply chain of our key direct retail customers to connect the sales and marketing plans into end to end solutions and improvements. You will be a key member in virtual teams to deliver the ambition of world-class customer service. In this role, you will be responsible for the country collaboration in Europe and driving joint value collaboration. You will be supporting the overall E2E Supply Chain process improvement key focus on metric improvement execution planning.

You will actively manage with your team customer expectations of in-stock and on-shelf-availability, inventory, and promotional activities. You will communicate customer needs and requirements to supply chain partners to facilitate inventory planning and deployment.  You will be collaborating with our Commercial Sales Organisation and our Customer to identify demand and supply risks to support business growth. You will focus on analyzing and translating the customer forecast and compare with our business plan, converting input into the demand planning process to drive required adjustments. 

This is a 12 month fixed term contract.

The Key Success Factor:

Active partnerships with the external and internal customer but also with your peer group and internal stakeholders such as Sales, Marketing, Finance and Logistics. You will be focusing on customer-centricity. 

Quick thinking in identifying operational bottlenecks/challenges and seeks out opportunities to improve processes and increase efficiencies.  Tactically develop and support cost savings initiatives to drive continuous improvement of key supply chain metrics - cost, service, inventory and cycle time. 

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Logitech. 

Job Description:

• Lead and manage the CSC Commercial Collaboration team to cultivate an environment that encourages maximum productivity and effectiveness to achieve agreed Team Strategy and Targets.

• Act as a liaison between Supply Chain Departments and the European Commercial Organization to reach aligned business goals. Act as point of escalation for Supply Chain Queries for Commercial Markets.

• Create, drive and deliver the joint value collaboration agenda with our Key Strategic Customers across Europe.

• Track, support and present Commercial Sales Progress, Gross Revenue, Channel Inventory Levels, On-Shelf Availability and other KPIs to European Supply Chain and Commercial Organisation.

• Responsible for creating and managing Key Strategic Supply Chain Projects (Cost- & Time-Saving Projects, CIPs).

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviours to our team:

• 10+ years experience in supply chain management preferably in the consumer electronics industry

• Proven planning, analytical, presentation, and execution skills

• Must be proficient in reading and writing in English, other languages are desirable 

• Proven experience within European business environments

• Comfortable in Excel and/or Tableau skills

• Customer, market, channel knowledge and experience preferred

• Demonstrate decision-making ability in face of uncertain or incomplete information

• Ability to multitask and prioritize work while keeping outstanding attention to detail

• Analytical skills including data evaluation, identification, solution development and implementation

• Self-motivated and goal-oriented, with a positive proactive attitude and a high degree of initiative

• Social perceptiveness and communication skills both verbally and in writing

• Ability to build strong relationships, both internally and externally to team

• Influencing and collaborative skills across various levels in the organization

In addition, preferable skills and behaviours include:

• Excellent service mindset

• Excellent communications skills and judgement

• Growth mindset

Education:

• Bachelor's Degree in Business, Operations Management, Supply Chain Management, Engineering or similar discipline

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it.As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio and reach for those actions to have a global impact. That’s a pretty sweet spotto be in and we’re always striving to keep it that way.

 “All qualified applicants will receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

#LI-CD1

Black Box is Hiring! QA Manager Amsterdam

The Quality Assurance (QA) Manager plays an important role in Black Box’s data center deployment program by monitoring all phases of the project to ensure that all external and internal requirements are met before our product reaches our customer. The goal of this position, is to assure the high quality of our operations and services leading to the long-term success of our business.  Some of the key responsibilities include, developing a Quality Assurance Plan to support the program, executing Quality Control (QC), and the development and reporting of Key Performance Indicators (KPI).The ideal candidate will have an engineering background and enjoy providing end-to-end solutions to Infrastructure quality problems.

• Develop overall quality plan to support the data center rollout, including quality around technical delivery, logistics, inventory controls
• Develop and maintain Noncompliance Register
• Reviews requirements, specifications, and technical design documents to provide timely and meaningful feedback
• Creates detailed, comprehensive, and well-structured installation and test plans.
• Estimates, prioritizes, plans, and coordinates quality control and testing activities.
• Designs, develops, and executes QA scheduled reports (e.g. defects, installation deficiencies, project timelines and project level QA measurements)
• Identifies, records, and documents thoroughly and tracks deficiencies and corrective actions.
• Performs thorough review of all testing documentation.
• Monitors and inspects all operations that affect quality to align with industry and customer standards.
• Facilitates communications with internal and external teams to identify system requirements, failures, and process improvements.
• Monitors corrective action process results.
• Investigates the causes of non-conforming products and trains users to implement QC solutions.
• Tracks quality assurance metrics, such as defects, marginal results, and project specific KPI’s.
• Stays up-to-date with new testing tools and test strategies.
• Maintains all testing documentation.
• Trains installers, where necessary, on testing methodologies.
• Assists Project Manager with reporting requirements.
• Develop Quality plans and run books.
• Oversee testing and installations
• Additional duties as assigned

• Proven work experience in Infrastructure deployment.
• Proven work experience in Infrastructure quality assurance.
• Strong knowledge of Project/Construction QA methodologies, tools, and processes.
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Hands-on experience with QC implementation.
• Solid knowledge of testing and installation methodologies.
• Excellent MS Office and database skills.
• Excellent spoken and written communication as well as receptive listening skills.
• Superior collaboration and communication skills: team building, conflict resolution, stakeholder management and decision making.
• An innovator and disruptor in your specialist field

Qualifications:

• Bachelor’s Degree preferred, or equivalent work experience.
• Minimum of 5 years of relevant experience.

Additional Ideal Qualifications: 

• Experience working in a data center builds highly desirable
• Experience with fiber and copper performance testing highly desirable
• Certifications in QC is a strong advantage.
• RCDD and DCDC preferred
• Strong Knowledge of TIA and NEC Standards.
• Strong knowledge of BICSI and Data center installation standards.

Supervisory Responsibility:

• This position leads technical QA team but has no direct reports

Physical Environment/Working Conditions:

• Construction site environment- exposure to extreme heat or cold, loud noise, uneven ground

About Us:

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing.  Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

Palo Alto Networks® is the fastest-growing security company in history.  We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!

In the role of Manager, ASC Delivery EMEA, you will be responsible for managing all aspects of the Authorised Support Centre program in our EMEA theatre.  This includes managing partner performance within the program which includes helping partners increase the attach rate of their branded technical support services and Palo Alto Networks products.  In addition to helping partners grow their services business, this role will be responsible for coordinating enablement opportunities, directly engaging with Palo Alto Networks Technical Assistance Centre, and representing Partner Services to country and theatre leadership.  Additionally, the Manager, ASC Delivery EMEA will be responsible for the performance of their employees (the Partner Services Managers) who maintain working relationships with the ASC partners as well as internal stakeholders.  In this role you will need to have a thorough understanding of the channel business model, Global Support infrastructure and have strong analytical skills.  The ideal candidate will have an eye for detail and be able to operationalize the strategic direction of the Authorised Support Centre Program utilizing relevant data to analyse performance and areas for improvement.  You will need to effectively communicate with various teams, including the Partner Services Program office, senior leadership, account teams and partner leadership.  This individual will need to be highly adaptable and will need to be comfortable working with US-based leadership, as necessary.

This position will report to the Director, Partner Services.

Your Impact

• Establish Operational Excellence for the Authorized Support Centre Program in the EMEA theatre.
• Identify operating strategies that help partners to contribute to realising the corporate strategic goal of expanding our partner ecosystem.
• Help Identify, develop, and implement operational processes for the team including program auditing and coaching, process improvement and adherence, and training.
• Develop and apply analytics that identifies areas of improvement opportunities; create processes that help close identified partner performance gaps.
• Effectively manage the Partner Services Managers that work within the theatre.
• Analyse the day-to-day operations of our partner services managers Strata Program activities and review what can be automated for better program alignment, working with the Partner Services Program Operations Manager to define the steps needed to implement process improvement.
• Must be comfortable leading both formally and informally across the organization to challenge the status quo and developing better ways to support the Partner Services Managers and our ASC Partners.
• Strategically represent partner needs into the Program Office to drive future program improvements.
• Develop and implement innovative enablement strategies to ensure consistently excellent ASC Partner interactions.
• Develop, communicate, and manage ASC Partner Program initiatives and product development objectives.
• Analyse metrics to identify opportunities for improvement with respect to ASC Partner performance, program objectives, etc.
• Communicate effectively with partners, stakeholders, and colleagues to drive performance excellence within the ASC program.
• Resolve issues in creative ways, exercise judgment in selecting methods and techniques to obtain solutions.
• Identifies and recommends best practices in the areas of partner management, partner selection and engagement.

• BA/BS in computer science or equivalent (MBA a plus) or similar experience
• 10 years experience in enterprise support and channel services delivery strongly preferred
• Needs a solid understanding of channel services delivery model
• Demonstrated leadership skills in team and/or group settings, including team process
• Excellent interpersonal and teamwork skills
• Self-motivated and detail oriented with the ability to think and act strategically
• Strong written and verbal communication skills
• Strong problem solving, analytical and negotiating skills
• Ability to work in a fast-paced environment a must
• Ability to work with a diverse group of people of different skills, backgrounds, organizations, and management levels
• Ability to become a Trusted Advisor: provides advice across multiple areas of expertise and builds broader capability
• Fluent in written and spoken English
• Willing to travel | pandemic permitting (˜25% worldwide)
• Position to be based in Europe

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

accommodations@paloaltonetworks.com

Do you share our passion for helping our customers to achieve their digital potential?

At Siteimprove, the Customer Success Team is a critical part of our current and future success. We take the success of our customers incredibly seriously and we are now looking to add a new member to our Customer Success Team in Amsterdam to make sure we keep delivering on our proactive approach to customer service.

As a Customer Success Manager, you will deliver effective and proactive advice to our Dutch speaking customer base, build long-lasting relationships and directly influence the success of our customers. You will deliver solutions to both technical and non-technical end users and provide them with training and advocacy.

We are looking for an individual with excellent people skills, an interest in web communication, and a passion for sharing their knowledge. In addition, you have a passion for ensuring satisfaction and making customers successful in their digital presence.

Responsibilities

• Building relationships that strengthen the partnership throughout each step of the customer lifecycle > Onboarding > Adoption > Nurture.
• Train and advise customers with website and Siteimprove Platform related queries to increase renewal rates and reduce churn.
  Host and organize online webinars, in-person meetings, and smaller onsite customer knowledge sharing events like Siteimprove School, workshops, and user groups, if relevant.
• Adding value in a scalable way by creating educational (video) content
• Working closely with sales teams to coordinate and understand which customers require Siteimprove's training services as well as identifying target accounts for upsells and new opportunities for Sales.
• Communicating the value/purpose of CS to other departments/stakeholders within Siteimprove in a constructive way when involved in cross-departmental initiatives.
• Identify when and how to drive adoption. I.e. understand customer use of the platform and its features to address knowledge gaps and increase activities and usage.
• Effectively nurture customers by building and maintaining good relationships and initiate contact at the right times.
• Regularly reassess and understand their priorities/challenges with the customer and adjust how you can empower key stakeholders to succeed with Siteimprove's products.

What We Require of You

• Proactive in your desire to help and add value to our customers
• Highly organized and articulate
• Excellent written and verbal skills; in both Dutch and English.
• About 3 years of experience in a consultative customer facing role in a SaaS related environment
• You highly value supporting team members and teaming up with colleagues (international and cross-functional) in a dynamic company

What We’ll Love About You

• Website management experience (web editor, marketing coordinator, etc.)
• Experience in one or more of these fields: web content creation, Accessibility, SEO, Analytics
• Knowledge of one or more Content Management Systems and HTML
• Experience working with Outlook and a CRM system like Salesforce

What You Need to Know About Team Benelux & France

You’ll be joining a highly-skilled team of Siteimprovers who are incredibly passionate about what they do and are characterized by their commitment to working as a team and an ever-present customer focus. We’re a small, social and tight-knit team but there’s always room for one more and we can’t wait to meet you!

What We Hope You’ll Love About Siteimprove

• Great and Inspiring Company Culture. Read more about the Siteimprovers and our inclusive, people-centric culture in this section here: https://careers.siteimprove.com/culture/
• Internal training & development. We prioritize your personal development. Among other things, we offer extensive online and on-site training in our sales approach The Siteimprove Way of Selling.
• Entrepreneurial. We all share the entrepreneurial spirit that Siteimprove was founded on and what made us conquer new markets.
• Corporate Social Responsibility. Siteimprove is a global thought leader within the field of digital inclusion and we proudly give back to the community locally as well as globally.
• Diverse. We bring a lot of color with our Nike’s and our different backgrounds.

We also offer great perks!

• Great and Inspiring Company Culture. We are passionate, innovative, and people-centric. Consistently named as a great place to work across the globe.
• Travel. Working for an international company means the opportunity to travel! At Siteimprove we often hold meetups and events at one of our locations.
• Free lunch and fresh fruit.
• Discount on your gym membership up to 40%.
• Friday afternoon drinks and regular team outings.

What You May Already Know About Siteimprove

Siteimprove is a Danish-founded multinational company with 600 employees worldwide. In addition to our headquarters in Copenhagen, we have offices in 13 other locations worldwide and our more than 7,800 customers are spread across North America, Europe, and Asia-Pacific.

How You Apply

Click on the ‘Apply Now’ button to submit your CV and cover letter. If you have any questions regarding the job, feel free to contact Talent acquisition specialist Dani Libosan dli@siteimprove.com

Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy