Senior Support Account Manager, French speaking
Location: Amsterdam

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Role:

ServiceNow is seeking highly motivated and professional individuals to join our team and play a critical role in delivering world-class customer satisfaction.  In the role of Support Account Manager (SAM), you will be a member of a highly skilled team focused on a select set of high profile, strategic customers and delivering high quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.
As a SAM, you will provide a high-touch support experience to our largest and more strategic customers.  The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support related requests.  Working as a support advocate, the SAM helps coordinate efforts within ServiceNow to ensure timely resolution of customer cases and problems.  A SAM provides regular communications by conducting service reviews, providing operational summaries and driving status updates on all open high-priority cases.  A SAM should be comfortable presenting to all levels within an organization including C-Level contacts.

What you get to do in this role:  

• Deeply understand the customer’s business strategies, challenges and IT landscape.  Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs
• Offer exceptional customer service, including maintaining customer relationships and ensuring ServiceNow’s outstanding reputation is protected
• Partnering with the customers assigned counterpart on a frequent cadence with the intention of continually moving the relationship forward
• Coordinate internal resources, including technical and customer support, professional services and management to deliver towards account performance objectives and customers’ expectations
• Ability to build credibility through action and responsiveness resulting in the perception that no matter what the issue, you are the customer’s go to champion within ServiceNow
• Drive regular scheduled customer conference calls and onsite meetings to ensure the continual flow of information with timely updates on all open issues and on-going projects
• Facilitate summary status reports; including monthly performance reviews and quarterly service reviews.
• Act as the mediator between customers and ServiceNow with reference to mandatory upgrades, patches and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA's are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely
• Drive continual improvement for the customer and their environment through trend analysis and working with internal sales to identify new opportunities
• Review open cases, problems and changes communicating proper priority and direction to responsible ServiceNow teams to ensure a timely customer satisfying result
• Act as an escalation point and advocate for critical customer issues. 
• Understand and explain ServiceNow application, features and benefits as it relates to customer needs

In order to be successful in this role, we need someone who has:

The successful candidate will have experience in a high-tech environment - preferably in the ITSM area - working at companies with large IT organizations utilizing ITIL best practices in complex, global deployments. Your experience should also include a successful track record in support management applying strong project and task-management abilities to meet your customer deliverables.  You are creative problem solver who has the ability to lead internal team in solving a customer issue.   

Essential:

• Excellent written and oral communication skills.
• Fluency in English and French languages.
• Account management experience
• Fundamental understanding of ITSM in large organizations
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer

Advantageous:

• Fluency in French language will be considered strong advantage
• Experience with ServiceNow will be considered an advantage
• Experience dealing with technical support teams
• Broad technical understanding in a cloud software environment
• Experience of working in an international environment

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Please note that it is a precondition of employment that you are authorized to work in the EU.

ServiceNow is an equal opportunity employer, committed to building a diverse and inclusive company where employees feel that they belong. This means that individuals seeking employment at ServiceNow are considered without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, pregnancy, national original, age, disability, or any other characteristic protected by law. If you are an individual with a disability which is likely to affect you during any part of the application process, you may contact us at [

talent.acquisition@servicenow.com

Training Content Developer, Netherlands

REMOTE, Netherlands OneStream Software LLC

Benefits Offered Medical, Life, Dental, Pension

Employment Type Full-Time

ABOUT THE JOB

The Training Content Developer is an enablement advocate. These individuals understand that pivotal software features require a well-rounded comprehension on the subject matter and in turn they develop training content that is purposeful, clear and messaged correctly. Training Content Developers bring a unique perspective to this process. They anticipate the needs of the OneStream Learning Community, use that to gain a deeper understanding of the product and then determine the best method(s) to educate their audience. These methods include combinations of public training courses, eLearning content, internal training sessions, virtual workshops, etc.

RESPONSIBILITIES

• Develop training content based on the specific needs of our OneStream Learning Community: implementors, administrators, developers, IT, business users.
• Execute effective content development based on a learning path's specific objectives and requirements.
• Work as a training attendee advocate to gain a well-rounded comprehension on the subject matter and ensure content is relevant and effective.
• Proactively collaborate with other teams such as Product Management, Quality Assurance and Support to educate yourself on upcoming features, enhancements, etc.
• Recognize where content is lacking and the necessary steps to make improvements.
• Enhance and maintain consistent development processes to ensure you are producing quality content.
• Deliver internal training courses and enablement sessions to help educate our employees on new software features or changes and content best practices.
• Deliver public specialty training sessions where relevant.
• Content development and delivery for the Splash User Conference Sessions and Workshops.

QUALITIES OF A SUCCESSFUL CANDIDATE

Formal Education and Certification

• Four-year college degree in fields such as (but not limited to) Computer Science, Technical Education, Business Administration, Accounting, Finance, Learning and Development, or equivalent work experience

Required Experience

• Work experience as a Technical Writer or Software Trainer preferably CPM software
• Understanding of traditional and modern training methods (including workshops, simulations, e-Learning)
• Experience developing hands-on, interactive materials
• Confident working in group settings and alone
• Excellent communication and written skills
• Comfortable speaking/teaching/articulating to large groups
• Experience in a growth organization where quick thinking and flexibility to change are essential
• Experience in multi-media development (Adobe Illustrator, Camtasia, Photoshop, etc.)
• BSc/MSc in Computer Science, Technical Education, Technical Learning and Development, Accounting, Finance or relevant field
• Comfortable speaking/teaching/articulating to large groups

Preferred Experience

• OneStream experience or similar CPM-based software
• Accounting or Finance background
• At least three years of technical education experience developing public facing training materials and documentation
• Knowledge of SQL database technologies and database management

Personal Attributes

• Technical Writing and/or Technical Content Development
• Meticulous Attention to Detail
• Keen Planning, Organization and Time Management Skills
• Teamwork
• Highly Self-Motivated and Proactive
• Ability to Deliver Quality Work
• Reliable
• Adaptability
• Flexible
• Communication
• Integrity
• Initiative
• Legally authorized to work for any company in the country which this position is located in without sponsorship.

WHO WE ARE

OneStream Software is an independent software company backed by private equity investor KKR. OneStream provides a market-leading intelligent finance platform that reduces the complexity of financial operations. OneStream unleashes the power of finance by unifying corporate performance management (CPM) processes such as planning, financial close & consolidation, reporting and analytics through a single, extensible solution. We empower the enterprise with financial and operational insights to support faster and more informed decision-making. All in a cloud platform designed to continually evolve and scale with your organization. We are driven by our mission statement that every customer must be a reference and success.

We are equally fanatical about our OneStream family members (formally known as employees). We are a team in every sense of the word. Everyone here is approachable and excited to pitch in and help. We work hard and play hard. The right candidate is someone who is easy to get along with, always willing to lend a hand, excited about coming to work, and happy to contribute to the team. We have a casual dress environment and modern office!

WHY JOIN THE ONESTREAM TEAM

• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry specific)
• Strong culture and camaraderie
• Multiple training opportunities

Benefits at OneStream Software

OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:

• Critical Illness
• Income Protection
• Life Assurance
• Vacation Time
• Paid Holidays
• Professional Development
• Pension Plan

OneStream Software is an Equal Opportunity Employer.

If you’re passionate about engaging customers and creating a great experience you have aplace with us. SentinelOne is growing its Customer Success team and looking for arelationship expert with a technical orientation to assist in managing our Customer lifecycle forour rapidly growing base. 

You should have impeccable relationship skills and can create win/win environments for allparties that you work with. If this is you, and you want to be part of a next-gen growingtechnology in a company with a fantastic culture, we would love your help making ourCustomers successful! 

Responsibilities 

• Assist with Customer lifecycle management in a one-to-many and digital touchmodel: Ensuring speed to first value, Increasing adoption, and managing a Customernurturance program.
• Use toolsets and automation to scale Customer success to all Customers andprovide optics to internal stakeholders.
• Work with Customers to establish critical goals, and aid the customer in achievingtheir goals to secure the relationship and Customer retention.
• Represent and advocate Customer needs/issues cross-departmentally.
• Use Customer Success platform and health model to engage with unhealthyCustomers proactively and remove blockers.

Qualifications 

• Possess a Customer-centric approach, you enjoy working with Customers andestablishing strong relationships.
• Prior experience in a Customer Services focused role (Customer Success, CustomerCare, Support, etc.) or equivalent history of increasing Customer satisfaction,adoption, and retention.
• Adept at managing Customer expectations that results in high Customer satisfaction.
• Proven technical skills. Ability to understand Customer’s challenges and advise onbest practices.
• Impeccable written and verbal communication skills.
• Experience in communicating with Customers from diverse cultures.
• Detail-oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multitasking environment and can adjust priorities on-the-fly.

• Experience with Totango (or other Customer Success tools) and SalesForce.
• Previous Security industry experience or demonstrated understanding of cyber security and terminology.
• An additional language skill for managing a European set of customers (French, German or Dutch, and English required)

Description 

GroupM is the leading global media investment management operation serving as the parent company to WPP media agencies including Mindshare, Wavemaker and MediaCom each global operations in their own right with leading market positions. GroupM’s primary purpose is to maximize performance of WPP’s media agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. GroupM’s focus is to deliver unrivalled marketplace advantage to its clients, stakeholders and people.
About the team

This is a senior role in the finance team of GroupM NL reporting into the CFO of GroupM NL. The role will work closely with GroupM departments, the commercial leads within the  Agency and Specialist companies.

Overview of role

The role is for a sole lawyer based in the Amsterdam, Netherlands office, who will assist with legal matters across GroupM and all of its agencies/specialists. This role reports directly into GroupM NL’s  CFO working closely with GroupM’s Global General Counsel. Much of the work will be in supporting on commercial matters, technology and IP.  Other commercial/advisory work may be required from time to time. The work will comprise a significant proportion of contract drafting and negotiation but will also encompass a range of advice to the business on legal issues arising in relation to our technologies, data usage and data privacy as well as other commercial issues.

Key Responsibilities:

• Drafting and assisting the commercial team with negotiating global client services agreements
• Assisting the commercial team in understanding legal developments
• Working with key stakeholders in the business to manage risk in new and emerging products and services
• Drafting and negotiating supplier agreements, technology licenses, data processing agreements, IP matters and non-disclosure agreements
• Assisting the business in ensuring ongoing compliance with agreed contractual terms and working on ad hoc projects to improve efficiencies/compliance across the business
• Helping to create a high profile of the legal resource throughout the business and encouraging active legal involvement in operational decision making

 Candidate must have:

• Training completed within a law firm
• At least 4 year PQE
• Interest in Media
• Desire to develop drafting skills and engage in commercial negotiations
• Willingness to roll up their sleeves and learn how to apply the law practically to a complex business
• Ability to work efficiently, prioritizing conflicting demands from multiple business leads under tight deadlines.
• Able to think strategically and demonstrate sound judgment/good business sense
• Dutch is mandatory

Bonuses, but not requirements:

• Experience of drafting contracts or other legal documents (litigators considered)
• Experience working with cross-border/international issues

WPP is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

Sr. Partner Manager - Amsterdam

Location – Amsterdam, The Netherlands

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Position Summary:

ServiceNow is looking for an experienced leader to own and manage our strategic relationship in the Netherlands with the Partner Ecosystem.  We have a great relationship and partnership with the Partners in this region – need this individual to take it to the next level.

The ideal candidate will possess a broad and deep expertise in the world of partnerships and cloud solutions and will have a practical understanding of working with Advisory Partners, Global System Integrators (GSI) and boutiques . They will have demonstrated ability to think strategically about new business models, solution selling and technical challenges to help us build compelling value propositions for ServiceNow and our customers.

This will involve working with key leaders at ServiceNow and at Partners through highly cross-functional teams to influence, align and coordinate resources to deliver the desired results. The candidate should have a proven track record of driving strategic outcomes through an ecosystem:  influencing innovation through a strategic partner ecosystem, deal expertise, and/or business development experience.

The successful candidate must balance strategic-thinking with tactical execution; build effective and enduring partner relationships, drive highly cross-functional processes, possess a sound technical understanding of ServiceNow’s technology.

This role will have very high visibility among the Sales leadership team at ServiceNow and will help grow our highest priority partnerships.  Over time, with a proven track record of x-functional execution, the candidate will also have an opportunity to rotate into other leadership roles in the company.

What you get to do in this role:

• Lead and grow our go-to-market partnership with strategic partners in the Netherlands
• Increase ServiceNow’s Annual Contract Value (ACV) influenced by the strategic partners
• Manage key partnership areas with strategic partners namely - strategy development, stakeholder engagement plans, joint offerings, tactical execution and alignment of go-to-market functions
• Be ServiceNow’s advocate for strategic partner differentiated offerings and value
• Facilitate and co-ordinate go-to-market and internal supporting resources (incl. legal, finance etc.) to deliver desired outcomes
• Conduct day-to-day program management with relevant Partners; play a ‘quarterback’ role to manage competing cross-functional priorities
• Work closely with the executive team and internal functional leaders to drive action and build world class execution capability
• Build and maintain activity and performance reports and dashboards

In order to be successful in this role, we need someone who has:

• 10+ years work experience with some specific experience managing GSIs, business development or other deal-oriented role
• Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems
• Strong previous background in Partner Alliance Management
• Strategic thinker, who is also execution oriented; ideally has experience driving cross functional programs or processes
• Effective at building relationships (internally and with partners), collaborating, and influencing others; experience working with senior executives/ partners in cross-company projects
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfort in business and technical discussions
• Self-starter who enjoys working in a fast-paced, collaborative, and high-growth environment
• Strong team player who is also an independent thinker
• Experience working with IBM is a plus (not mandatory, but nice to have)
• Willing to travel at least 50%.
• Bachelor’s degree or equivalent; MBA strongly preferred

Reporting to the Chief Counsel, Data and Privacy, this position closely collaborates with a network of professionals within the team and across the organization to build, implement and manage a highly visible, best-in-class regional Data & Privacy Program and related requirements across Medtronic businesses in a highly regulated environment.
Main responsibilities of the Legal Program Director, EMEA Data Strategy & Privacy:
• Strategic management of Regional Data & Privacy Program
• Provide expert legal advice & local law interpretations/guidance
• Manage and oversee regional work by privacy legal counsels and privacy specialists
• Oversee DPO in the implementation of data privacy compliance program at regional level and in compliance with all applicable EU and country laws/regulations
• Execute global program requirements locally
• Primary point of contact for OUs and Functions for data and privacy issues in Region
• In close cooperation with Global Data Strategy Lead, actively think forward and develop new concepts under the upcoming legal frameworks applying to Medtronic in the region. In particular, support and advise on data protection and privacy for digital innovation, digital health, big data and artificial intelligence. Set the standards of expertise in these areas by providing legal expertise on privacy issues such as open data, big data, the use of data for AI, anonymization, data portability, data deletion, interoperability etc.
• In close cooperation with Global Data Strategy Lead and Governmental Affairs, regional participation in trade associations, support & advocacy
TheLegal Program Director, EMEA Data Strategy & Privacyreports into the Chief Counsel, Data and Privacy and dotted line into the Regional General Counsel, and is a member of the leadership team of the Data & Privacy Center of Excellence (“COE”).
Due to the need to gain significant matrixed collaboration and alignment, influence management will be instrumental in this role.
The Data and Privacy COE operates as a high functioning team within a relatively flat team structure. Members of this team are innovative, highly flexible; enthusiastic collaborators; results orientated; independent; actively engaged; and able to influence without direct authority.
TheLegal Program Director, EMEA Data Strategy & Privacyprovides a broad range of leadership and direct support and execution for the design, development, coordination, implementation and ongoing management of Medtronic’s global data protection and privacy program that covers all Medtronic businesses and functions, in the EMEA region. Key responsibilities include:

• Lead by example to model a culture of ethics and integrity; exercise sound judgment and courage as a trusted advisor to the business and to the team;
• A role model among leaders, displaying personal integrity and ability to affect change.
• Foster ethical culture, including “tone at the top” and “tone in the middle” through strategic influence and leadership.
• Lead Counsel on Data and Privacy for the Region

• Overall accountability for Data and Privacy regional program process, performance, and customer satisfaction.
• Strategic management and leadership oversight of the implementation of Operational Work @ Local Level. Provide for appropriate operating mechanisms to allow for the teams to triage advising and assessment work to Global team or OU Privacy Specialists, or keep and execute in regional team. Oversee implementation and monitor for effectiveness and need for improvement:
• • In cooperation with Privacy Operations, develop and manage requirements, standards and processes for conducting privacy impact assessment and/or business consulting activities to be conducted by the regional team, or by the Privacy Operations with support of regional team and other key stakeholders; these assessments and consulting activities may include new product development, material changes to existing products, third party vendor privacy assessments and business consultation requests;
  • Organize and oversee, where applicable with the support of the Director, DPO , regional vendor and risk assessments in accordance with global policies and procedures
  • Organize and oversee work of privacy specialists with regard to Engage in regional Privacy by Design and bespoke advising in accordance with global policies and procedures
  • Organize provision of Provide data protection and privacy program and requirements subject matter expertise as key resource to Operating Units, partner functions, and other key stakeholders in region.
• Compliance associated with local law
• • In cooperation with Privacy Operations, develop and manage processes and procedures for identification and implementation of new legal requirements relating to data protection and privacy impacting Medtronic businesses. Provide communication and guidance to COE as well as OU, functional and partnering teams in region for implementation of identified requirements. Collaborate with stakeholders to test implementation effectiveness for high risk implementation activities as appropriate
  • Support Regional M&A related work
  • In close cooperation with Chief Privacy Counsel, point of Contact for Risk Partners to support regional coordination and alignment of risk management activities relating to data protection and privacy requirements;
  • In close collaboration with the Sr. Legal Director, Global Data & Privacy Programs and Privacy Operations, implement and manage effective reporting processes and standards; develop and implement routine and ad hoc management and governance reporting and metrics;
  • As requested, support execution of a risk based annual plan and routine reporting that is approved by Chief Privacy Counsel. This plan addresses, at a minimum, key Program activities and enhancements, department or organizational commitments, and program based mitigation projects anticipated by the Global Program leadership; resources, prioritization and budget implications will be identified in development of the plan;
  • As requested, support periodic internal Program assessment that results in program enhancement, mitigation and remediation activities as appropriate;

• Regional customer go-to-model
• • Support go to market
  • Support customer discussions on privacy

• Provide expert legal advice & local law interpretations/guidance
• • Oversee work of Privacy Legal Counsels

• In close cooperation with Global Data Strategy Lead, actively think forward and develop new concepts under the upcoming legal frameworks applying to Medtronic in the region. In particular, support and advise on data protection and privacy for digital innovation, digital health, big data and artificial intelligence. Set the standards of expertise in these areas by providing legal expertise on privacy-issues such as anonymization, data portability, data deletion, interoperability etc.

• Provide regional support to Privacy Operations including budget planning and monitoring, resource management, talent management, performance management, coaching/mentoring, and function metrics and reporting;

• Represent Regional Needs On Global Leadership Team
• People Manager for Regional Team
• In close cooperation with Sr. Director, Global Data Strategy and Governmental Affairs, engage in regional advocacy and policy shaping initiatives, and take up roles in Regional Trade Associations

Qualifications