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OFFSITE

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UNKNOWN

Customer service specialist

Service Desk SpecialistKlaar om een impact te maken als Service Desk Specialist? In deze dynamische rol ben je de eerste lijn van ondersteuning voor onze klanten en zorg je voor een soepele IT-ervaring. Je lost problemen op, werkt samen met interne teams en zorgt voor maximale klanttevredenheid. Word jij onze nieuwe troublesh...

KBSkills

ACTIVE

<h2>Service Desk Specialist</h2><p>Klaar om een impact te maken als Service Desk Specialist? In deze dynamische rol ben je de eerste lijn van ondersteuning voor onze klanten en zorg je voor een soepele IT-ervaring. Je lost problemen op, werkt samen met interne teams en zorgt voor maximale klanttevredenheid. Word jij onze nieuwe troubleshooter?</p><h3>Verantwoordelijkheden:</h3><ul><li>Monitoren en afhandelen van incidenten in het ticketingsysteem</li><li>Klantcontact via telefoon en e-mail</li><li>Actieve samenwerking en troubleshooting met onze engineers</li><li>Monitoren van SLA's en ticket flow</li><li>Relatiebeheer met zakelijke klanten</li><li>Analyse en validatie van gegevens in orders volgens Hemmersbach-procedures</li></ul><h3>Vereiste Vaardigheden:</h3><ul><li>Vloeiende beheersing van de Nederlandse taal en communicatief Engels</li><li>Basis troubleshooting skills</li><li>Uitstekende communicatieve vaardigheden en teamgeest</li><li>Kennis van Active Directory en O365 is een pré</li><li>Vermogen om aan meerdere taken tegelijk te werken</li><li>Bereidheid tot werken in ploegendienst</li></ul><h3>Wat wij bieden:</h3><ul><li>Een competitief salaris en aantrekkelijke secundaire arbeidsvoorwaarden</li><li>Een dynamische en internationale werkomgeving</li><li>Mogelijkheden tot professionele ontwikkeling en training</li><li>Een enthousiast en behulpzaam team</li><li>Een goede balans tussen werk en privé</li><li>Een moderne en comfortabele werkplek</li></ul> ```

Hemmersbach GmbH & Co. KG

Service Desk Specialist

Communicatieve vaardigheden

Engels

Gegevensanalyse

Helpdesk

Klanten behouden / verwerven

Klantenservice

Microsoft Active Directory

Nederlands

SLA 

monster

IT support engineer

Install, upgrade, support, and troubleshoot end-user workspace hardware, including desktops, laptops, printers, mobile devices, and video conferencing equipment. Analyze errors, maintain hardware, install/remove workstations, install and configure new software (IMACD), and manage user accounts through Active Directory.

<h1>Onsite IT Support Engineer</h1><p>Dive into the dynamic world of IT support with this exciting opportunity! As an Onsite IT Support Engineer, you'll be the go-to expert, providing top-notch technical assistance to our clients directly at their locations. You'll troubleshoot hardware and software glitches, resolve issues, and ensure their IT infrastructure runs smoothly.</p><h2>Responsibilities:</h2><ul><li>Diagnose, troubleshoot, and resolve hardware, software, and operating system problems.</li><li>Work independently and as part of a team to tackle technical challenges.</li><li>Install, upgrade, support, and troubleshoot end-user workspace hardware, including desktops, laptops, printers, mobile devices, and video conferencing equipment.</li><li>Analyze errors, maintain hardware, install/remove workstations, install and configure new software (IMACD), and manage user accounts through Active Directory.</li><li>Implement software and operating systems using SCCM or other deployment technologies.</li><li>Thoroughly document your approach and problem resolutions within a ticketing system.</li><li>Contribute to efficient asset management practices.</li></ul><h2>Skills:</h2><ul><li>Proven experience in onsite support and utilizing ticketing systems.</li><li>Strong familiarity with Windows OS, Mac OS, and various software applications.</li><li>Expertise in Managed Print Service (MPS) and mobile phone configuration (Apple and Android) using tools like MS Intune.</li><li>Proficiency in MS Office 365 suite.</li><li>Excellent communication skills in both Dutch and English.</li><li>Customer-centric approach with a passion for delivering exceptional service.</li></ul><h2>Benefits:</h2><ul><li>Competitive salary and benefits package.</li><li>Opportunity to work with cutting-edge technology.</li><li>Collaborative and supportive work environment.</li><li>Potential for professional growth and development.</li></ul>

<p>Hemmersbach provides IT services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. Going the extra mile, we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. </p>

<p>At Hemmersbach, we live open communication, team spirit, and flat hierarchies. We are one of the fastest-growing companies in the IT industry. Join team Hemmersbach today!</p>

Onsite IT Support Engineer

Analysis Skills

Android

Apple

Asset Management

Cellular Telephone

Communication Skills

Computer Maintenance

Desktop Hardware

Dutch Language

English Language

Hardware Installation

Help Desk

Identify Issues

Information Technology & Information Systems

Laptop PC

Mac Operating System

Microsoft Office

Microsoft Windows Operating System

Mobile Devices

On Site Support

Operating Systems

Printers

Problem Solving Skills

Service Delivery

Software Administration

Software Configuration Management

System Center Configuration Manager (SCCM)

Team Player

Technical Support

User Account Administration

Videoconferencing

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Hemmersbach GmbH & Co. KG

Hemmersbach GmbH & Co. KG