Develop & implement strategy for resource planning, forecasting, scheduling, global sourcing or Supply/Demand management. Design,
build, communicate & execute programs, policies & processes for these functions to support business goals. Develop & maintain expert
knowledge of HR specialty. Act as a single point of contact for business information. Support development & application of global guidelines,
frameworks and methodologies. May lead/ manage global channel managers or specialist HR team.
At Accenture Corporate Functions, we do whatever it takes to make Accenture a success - every day. We are the pieces that hold it all together: organizing collaborations, monitoring and optimizing our activities and results, keeping everyone happy and motivated-and that’s just the beginning.
Working alongside HR, Finance, Geographic services, Marcom, Legal, and Information Management teams, you will find exciting opportunities to make your mark (and a measurable difference, too). We use modern tools, innovative approaches and our knowledge of best practice to ensure everything is running smoothly. It can be challenging to meet all the needs of our big-name clients and partners, as well as our colleagues - but it's worth it when you see what we achieve together.
Client Supply Demand
•"Create and Optimize" project resource plans by: understanding new demand via new business or
client meetings; providing perspective on resource availability/challenges; analyzing and identifying cost to serve
improvement opportunities based upon current/proposed resource mix (workforce, pyramid, location, contractor etc.) and
working with Resource Pools to address sourcing challenges and improvement opportunities.
•Responsible for analyzing open role requirements, identifying resourcing risks, coordinating with the resource pool/ fulfillment channels.
•Responsible for all client demand – helping to manage open roles, coordinating amongst various resource pools, prioritizing roles, and
escalating issues. Their scope includes all roles regardless of channel (e.g. including off-shore DCs, contractors, client specific hires, expat staffing etc.) •Work with Resource Pool Specialists, Recruitment, Talent Fulfillment Specialists, Procurement, SWF, Delivery Center, GCP Leads etc. to provide a fully coordinated sourcing plan
•Balance the "transactional" and the "strategic" elements of client level supply/demand management
•Responsible for effective service delivery of all client supply and demand related processes
•Review metrics and reporting related to the resource pipeline, client response time, average age of demand, overdue demand etc. Seek to eliminate barriers to effective staffing.
•Analyze resourcing risks, concerns and mitigation options and discuss analysis with delivery leadership and confirm approach
•Provide/Contribute to the analysis/summary of open/overdue demand from a "supervised" perspective to CSGs/OU/OG leadership, highlighting any areas of risk or concern
Develop and execute HR programs
• Develop, deliver, and/or support the Human Capital Strategy, marshalling the right talent to deliver on the objectives for each program/entity
•Serve and/or support the processes for ensuring employees needs are met throughout the entire HR life cycle
•Oversee, plan, and/or support key HR functions such as annual performance management cycles, supply/demand management, employee engagement and people programs, total rewards, and talent development
•Provide counsel to project executive teams on career planning, leadership development and people management
Develop and execute HR strategies
•Design, build and/or support HR programs, policies, processes and practices that deliver to Accenture’s long term HR strategy and business goals
•Define requirements to shape HR strategy, programs, processes and services to fulfill business needs
•Provide strategic and respected HR advice, handling employee discipline and grievances, as appropriate
Resource Pool Supply Demand
•Forecasting Resource Pool Supply/Demand and Detailing Fulfillment Plans
•Anticipate and address skills shortages, excess capacity and supply/demand imbalances before there is a negative impact to business
•Understand the talent supply landscape of the resource pool and underlying implications for the workforce and pyramid mix
•Understand short term and long term business expansion plans and build them into the supply plans for the resource pools
– this includes outputs of Capacity Planning, Talent Planning, and/or Skills Planning.
•Collaborate with the forecasting lead and fulfilment channels to provide talent supply solutions meeting current and future demand
•Create a Resource Pool supply/demand plan / fulfillment plan to meet business needs in collaboration with Forecasters, Fulfillment Channel contacts,
Talent Fulfillment Specialists and TSC Leadership
•Use the Resource Pool Supply/Demand Workbench to support the above activities, and ensure that it represents latest thing re: the near term supply/demand outlook.
•Work closely with the Resource Pool's Business Leader(s) in the creation of the forecasts/plans and to gain final approval
•Manage Resource Pool &Related Scheduling Functions
•Have overall accountability for demand fulfillment for all the roles assigned to their resource pool
•Increase skills specialization of our people through repeat assignments and targeted training to meet demands of our business
•Own all metrics related to people productivity and utilization including current and forecast chargeability
•Supervise Talent Fulfillment Specialists for their resource pools - providing guidance and direction to schedulers on day to day demand
management and the sourcing channel to be used
•Serve as escalation point for staffing issues
•Ensure accuracy of data captured in scheduling tools
•Manage recruitment and performance management of team members. Responsible for the career development of team members (training, supervision, evaluation) In addition to the above mentioned responsibilities – Talent Supply Demand Practitioners aligned to the CoE will work to define standard processes, best practices, tools, training, and technology requirements to better enable the activities outlined above.
•Responsible for filling roles assigned to their resource pools and for getting their people staffed
•Make scheduling decisions considering and balancing our scheduling principles and always reflecting our Core Values
•Represent and/or support individual people in the scheduling process by understanding their needs, preferences, skills, etc. and matching them to roles accordingly •Work with career counselors on coaching employees on scheduling assignments
•For roles assigned to their resource pools, start with the resources in own resource pool and when necessary considers all sourcing channels in filling roles (e.g. other resource pools, contractors, new joiners, etc.)
•Drive and/or participate in decision-making for staffing decision that needs escalation
•Proactively communicate availability of people/skills and push to schedule available resource
•Ensure accurate scheduling data in scheduling systems
•Support Client Supply/Demand Specialist in defining, identifying and evaluating candidates for open resource requests; and filling resource requirements.
May work directly with client team executives when that is more effective
•Manage roll of dates/confirm extension in current roles and manage individual chargeability of people in their resource pool
•Manage and track people productivity metrics such as chargeability, bench, average time to fill demands for their respective resource pool
•Meet challenging/key timelines
•Reduce dependency on supervisor's inputs
The opportunity to deliver impact; not only for our clients, but also for the world around you. A work environment with a focus on your personal development. You work together with talented colleagues from all over the world on challenging projects for all types of forward-thinking international businesses. We want you to develop yourself, since you are the reason clients conversate with us. You will be attending training at international locations together with colleagues from a variety of different countries. Moreover, we invite you to contribute to our Corporate Citizenship Program. A great way to contribute to society!
For more questions or information about the vacancy, feel free to contact Florencia Metz any time via firstname.lastname@example.org
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