Type functie

Fulltime

Geplaatst op

13 dagen geleden

Beschrijving

the world around us

We live in extraordinary times. Technology, society, the job market - they’re all rapidly advancing, and opening up previously unimagined opportunities. With innovation driving the world of work even faster, many of us are left wondering: how can I find a job that works for me? 

people at the heart of everything we do

Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do; this goes for our clients, our candidates, our employees and society. By combining our passion for people with the power of today’s technologies, we support people and organizations in realizing their true potential. We call this Human Forward. 


Are you our new colleague? We’re looking for a 

program management coordinator at Randstad Global for our CX Studio

CX Studio is our customer centric hub where all the magic happens. Our vision is to provide a seamless experience to all of our customers, no matter the platform or device. We will achieve this by empowering our people around the globe to innovate where it matters with a user centric mindset. CX Studio connects the dots by becoming the voice of our customers, provides a service on customer research, ideation, visual and concept design and allows everyone to work on making us a better organization by putting our talent and customers at its centre. If you are passionate about delighting customers and users this is a great opportunity! 


your typical day includes

As a PMC, you are operating in an international environment on a daily basis.

The role of the PMC is key to connect the teams and the outcomes in an integrated manner and following the state-of-the-art CX practices. Collaborating with our Operational Company stakeholders, both IT & marketing, other analysts and the product team you will suggest improvements to services and products based on your understanding of the current landscape (both qualitative and quantitative).

responsibilities:

  • Contributes to the advancement and improvement of the CX Studio practices within the organization.
  • Facilitates and supports all CX Studio events
  • Support the Head of CX (Studio) to organize and steer the portfolio and roadmap of the CX Studio. 
  • Working directly with UX leads to supporting implementation and improving the working process of the UX teams, using our standards, principles and the PMO’s experience in Agile practices and principles.
  • Assign duties to UX and project staff to implement project goals, as needed
  • Oversee variable aspects of CX Studio activities in run and change and provide direct assistance to ensure timely project execution
  • Overview CX Studio goals and ensure project goals are achievable
  • Liaise with Head of CX (Studio) and UX leads to maintain project schedule and efficacy
  • Assist with procuring and managing tools and materials and other items necessary for completing CX Studio’s goals
  • Review project implementation and gather data on project execution
  • Coordinate with project managers and other project leads following project execution
  • Take ownership over Meeting agendas, minutes and ensuring follow-up on tasks.

Qualifications / Skills:

  • 1-5 years of proven and successful experience in project management within (agile) product development, preferred experience in working with UX teams.
  • Verifiable organizational and leadership experience and capabilities, with past successful project execution
  • Knowledge of an agile framework or method (i.e. Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices
  • Ability and desire to work collaborative to ensure successful project execution
  • Working knowledge of project and product management tools including jira and confluence. Preferred knowledge of the UX Research & Design toolset space.
  • Proven ability to generate and deliver reports that provide useful insight into project details
  • Highly organized and detail-oriented with a passion for ensuring projects proceed efficiently and effectively by utilizing planning, coordination, organization and time-management abilities.
  • Self-motivated. Works well independently and in a team setting under time constraints.
  • Outstanding communication, facilitation, negotiation, and coaching skills

your background

You have solid experience in managing all stakeholders in our business, from marketing to IT. You fully understand the processes we use at Randstad, and the unique challenges faced by our business. Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques is a must.

You have an academic background with operational experience in our industry as a plus (as a recruiter, etc). You have experience in a digital, multinational surrounding and proven track record with (data)analysis on behalf of customer experience is a prerequisite. 

An interest in product development, UX, marketing and process management are a plus. 

You see a need to continuously improve to delight our users, you have flexibility and supportiveness in adapting and meeting changing needs of the business and understand the workings of an enterprise. You have strong problem-solving skills and a hands-on mentality, capability to manage and work together with different stakeholders to grow relationships and are able to work independently but also a team player. You are an exceptional organizational- and interpersonal skills, innovative personality with a critical/creative thinker mindset focused and being results driven.

what do you get in return?

In return for your talent and effort we pay a good, competitive salary and offer attractive benefits. Job security and a great work-life balance mean we take care of each other. Imagine having an instant network where everyone wants you to succeed. And we have the numbers to back that up: we’re 38,331 employees strong, with over 4,800 offices in 38 countries. And 47% of our management is female. 

Randstad’s performance standards are high, but as a team, we’ll make sure you reach and even exceed them through a wide range of learning and development opportunities. Joining our team means getting to work with great people. Each of them is crucial to maintaining our open-minded, entrepreneurial, and vibrant company culture.
Sure you’ll work hard, but this hard work is also rewarded, and success is celebrated. It’s the culture you’ll find in any of our global Randstad offices. 

human forward starts with you

Randstad’s purpose is: supporting people and organizations in realizing their true potential. And this starts with making your work meaningful every day. It’s people-work at its best. Making work meaningful. So if you recognize yourself in the profile above, we gladly invite you to apply for this role. 

about Randstad

The Randstad Group is a global leader in the HR services industry and specialized in solutions in the field of flexible work and human resources services. Our services range from regular temporary Staffing and permanent placements to Inhouse Services, Professionals, and HR Solutions (including Recruitment Process Outsourcing, Managed Services Programs, and outplacement). In 2017, Randstad generated revenue of € 23.3 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext Amsterdam, where options for stocks in Randstad are also traded. For more information, see www.randstad.com.