ICT-medewerker- Amsterdam, Station Zuid
Cognizant
Amsterdam, NH
Deskside Support Engineer – Dutch speaking
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, innovative, and successful. This is your chance to be part of the success story: we are looking for an IT Field Support Engineer to join our Infrastructure Services Team.
About Cognizant Infrastructure Services
Today’s customers want seamless, intuitive, and personalized experiences while they’re using products and services. The digital era is forcing companies like yours to transform through technology to stay relevant. Your business must be always on and your infrastructure must predict change before it happens, to act fast and put a smile on the faces of users.
Cognizant is helping you prepare for the digital era, with infrastructure services that are transforming the face of enterprises. We can help your business maximize the potential of automation and a software-defined data center (SDDC), by delivering services through a business-aligned Catalog model.
More information? Please visit
https://www.cognizant.com/cognizant-digital-systems-technology/infrastructure-services
About Role:
A Deskside Support Engineer is an IT professional responsible for providing on-site technical support and assistance for hardware, software, and network-related issues.
Responsibility:
Technical Support:
- Troubleshoot and resolve hardware issues (e.g., desktops, laptops, printers, and peripherals).
- Install, configure, and maintain software applications and operating systems.
- Address network connectivity problems, including Wi-Fi and LAN issues.
On-Site Assistance:
- Provide face-to-face support for technical queries.
- Assist users with device setup, upgrades, and routine maintenance.
- Deliver hands-on support for meeting rooms, projectors, and other shared equipment.
Preventive Maintenance:
- Perform regular system checks to ensure devices are functioning optimally.
- Update software patches, antivirus programs, and other security measures.
Collaboration:
- Coordinate with other IT teams (e.g., network administrators, server engineers) to resolve systemic issues.
- Document processes, solutions, and known issues for future reference.
What do you bring?
- Minimum 2 years of experiences in IT support or IT Field Support Engineer
- Experience in Proficiency in Windows, macOS and knowledge of mobile platforms like iOS and Android.
- Experience in troubleshooting and repairing desktops, laptops, printers, and peripherals, including Familiarity with hardware replacement and upgrades.
- Experience with productivity tools like Microsoft 365, Google Workspace, or similar platforms, including the ability to install, configure, and troubleshoot applications.
- Understanding of network protocols and experience with systems like ServiceNow
- Fluent in Dutch and have good communication skills in English.
- You have problem-solving skills, a passion in IT career with strong customer service and interpersonal skills, including be ability to work independently
- This position will be onsite 5 days per week at the office in the center of business area (Amsterdam Zuid Station)
What we offer
- A competitive salary based on your qualities and experience.
- Access to Udemy, Cognizant Academy digital libraries for your continuous learning.
- NS business card to cover your commute expenses.
- 25 days of paid holiday per year.
- A laptop and a smartphone.
- A pension scheme.
- Organization driven by technology – we have a tremendous technology backbone.
- Open, ‘can do’ team spirit and international environment that encourages making your ideas reality!
Recruiter Contact Details
Description of the Recruitment Process:
- Send your application via our Cognizant career website or apply via the apply button here on LinkedIn
- Conversation with the recruiter
- First technical interview
- Business interview
- Offer
Studies show that women and underrepresented groups tend to apply for jobs only when they fulfil 100% of the requirements. If this sounds like you, we would like to encourage you to reconsider and apply. The requirements listed above are guidelines and we welcome applications from candidates who may not meet all of them but are keen to develop their skills. We look forward to receiving your application.
Diversity And Inclusion At Cognizant
At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see https://careers.cognizant.com/global/en/diversity-and-inclusion